ComplianceQuest

CQ : our QMS best friend

Commenti: In general, great support and platform to structure your QMS

Aspetti positivi:

I have been using CQ for +2 years. Since the first time that I started using it, I loved how easily you can understand performing all your transactions. In addition, it allows you to migrate different physical documents or records into the platform without losing any traceability. A highlight for us was electronic signatures 21 CFR compliant.Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to include as part of this effort, the digital SOPs as a way to release or revise new docs.

Aspetti negativi:

Probably the way the permissions sets works. The software in general is very user friendly. Nevertheless, this aspect can be improved regarding the details associated with the permissions sets to understand the impact on your transactions.

CQ Growth is just... WOW!!! Absolutely Ecstatic to see what is around the CORNER!

Aspetti positivi:

I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS!

Aspetti negativi:

Overall, really good experience with minimum causes for concern over the years.

Compliance Quest Review

Commenti: I like the program. Just wish that we were set up better and had more people interested in using it.

Aspetti positivi:

I like the ease of editing and upload and auto version control. The sign offs are very easy as well.

Aspetti negativi:

We are in an old version and I don't think we are set up well so there are a lot of errors and user functionality is lacking.

Great Source of Information

Commenti: Definitely recommend. Easy to sign up for events and attend events.

Aspetti positivi:

Easy to use; emails sent for upcoming events

Aspetti negativi:

Have not had a negative experience with ComplicanceQuest.

A complete eQMS package with amazing capabilities to integrate with other Systems as CRM, ERP & more

Commenti: Great team to work with, always supportive.

Aspetti positivi:

All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.

Aspetti negativi:

I believe in continuous improvement and there is always room to improve. So there are certain things pertaining to our business needs and we work continuously with CQ team to help add/improve those and they support that thoroughly.

ComplianceQuest To The Rescue!

Commenti: I have had a great experience with ComplianceQuest from beginning discussions to solution implementation and Go Live!

Aspetti positivi:

I liked everything about CQ. The end-to-end approach is a great benefit to startups who are looking to be immediately aligned with QMS industry and regulatory expectations.

Aspetti negativi:

I liked least that we didn't start with ComplianceQuest from our humble beginnings.

Very effective QMS tool in the market.

Aspetti positivi:

-Easy to navigate.-Tests and assessments are extremely easy to make and complete.-Document search on the tool is remarkable.

Aspetti negativi:

Navigation is bit hard for the users who are new to the system.

A Powerful Tool for Enhancement

Aspetti positivi:

Complianace Quest is not just an EQMS but also gives us complete end-to-end processes, making us highly efficient and effective.

Aspetti negativi:

The user interface is Quiet difficult for user friendliness for the first time user's. After using it sometime, it gets set.

Satisfied Customer!

Aspetti positivi:

Working with the Compliance Quest Team has been a wonderful experience from our initial inquiries to launch! Everyone we have worked with and continue to work with have been very knowledgeable, flexible, patient and enthusiastic. Can't say enough about teamwork with [sensitive content hidden]! Absolute pleasure to work with these gentlemen!

Aspetti negativi:

I have nothing to state here. The team at Compliance Quest has navigated us through to launch and has made it very easy for my team.

Great EQMS Platform

Aspetti positivi:

CQ EQMS provides a user with Great to their quality data through its great data visualization and Quality Management.

Aspetti negativi:

No features are missing in this platform which is very carefully designed and have all aspects to serve.

Staff Quality Engineer

Commenti: It does the function, it provide elements required by regulations. As an auditor, it is easy to find compliance gaps in data that user enter, as the system has too many touch points the leads to clear potential for errors in records.
Users are impatient, make this simple for users with clear and few navigation touch points. eg. for a CAPA use a flowchart map to guide user in their journey to complete CAPA and NC activities.

Aspetti positivi:

Fully integrated system that links all element of QMS

Aspetti negativi:

Too many touch points leading to error in data entry

Complaince quest for QMS

Commenti: Suitable for fast moving environment.

Aspetti positivi:

All futures particularly Controlled Document and Complaint Handling Management are very useful.

Aspetti negativi:

Simple errors that need tobe resolved internally.

Easy UI, stable platform for use

Commenti: User, admin, product owner

Aspetti positivi:

The document creation process is very easy to use and customize

Aspetti negativi:

Our external users occasionally have issues accessing the system and taking the time to navigate through to get to the areas they need. A different splash screen would be a good upgrade.

Lightening experience

Aspetti positivi:

The controlled document module is easy and fast. Document routing and online collaboration is of great use.

Aspetti negativi:

the equipment module can be easy to navigate. too many options makes it difficult for user to customize it.

Compliance Quest has it all

Commenti: CQ support is great and usually very quick to answer and resolve our issues (most of them user and training issues). The software is very robust, but not as customizable as you would think for being on the Salesforce platform.

Aspetti positivi:

This system has it all. We are running off a very old legacy (partially house built) system. CQ is completely cloud based (so no need for VPN) and has all the features (then some) that we are looking for. I love that we can now add questions to make sure the user actually read the training documents. The automated approval process for document control is really nice instead of doing it via email or docusign at this point. They also added a project management system with the latest version that we are looking forward to looking into. They are constantly making changes to the system to keep it up-to-date. This is good an bad, but was very happy when they moved away from visual force pages to lightning.

Aspetti negativi:

There is a lot of configuration that has to be done to set this up, but this is likely the same across the board for this type of software. My biggest complaint is they don't make things customizable. This is one of the great things about salesforce, but they decided to go in a way that prevents customizing page layouts and edit screens without getting them to make the changes. In some areas I can understand why they would do it this way, but we have other software that uses field sets to allow us to change fields on the page/edit page. You can only use the Salesforce Lightning interface with this software now. Which really sucks for us, as we have some software that hasn't (and likely will not) move to lightning unless Salesforce decommissions classic. This forces our users that use the other software that may not work in lightning, to switch back and forth.

ComplianceQuest...Above and Beyond

Commenti: ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal. For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest. The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system. We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers.

Aspetti positivi:

The Inspection module in ComplianceQuest is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly. We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small.

Aspetti negativi:

Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but ComplianceQuest was there every step of the way to assist.

Compliance Quest delivers!

Commenti: As described in the review. The users love it, thus they will use it

Aspetti positivi:

I've been using Compliance Quest (CQ) for about 9 months and am extremely pleased with the product, the implementation team and ongoing support. Functionality and a simple user interface were key requirements. CQ has all the functionality needed in support of a global QMS. Implementation includes; Document control, change order, personnel training, NC/CAPA, equipment management, supplier management, audit management, and customer complaints all on a single platform. As a small biologics company it was critical to find a single solution to meet our GMP quality system requirements. We wanted a cloud-based system, that would be quick to implement, that could be expanded globally and in other languages, all for a reasonable price. The user interface it is exactly what I was hoping for. I constantly hear the staff saying, I love CQ, it's so straightforward to use. The implementation team has met all my expectations. The CQ product `out of the box' meets the majority of my requirements. No customization required! The implementation team offer many industry best practices as solutions to questions and are also highly competent in listening to your requirements and doing whatever is necessary to fulfill them. Customer Support is incredibly timely in their responsiveness; addressing most questions or concerns within 24-48 hours, meanwhile communicating along the way. We are extremely happy with our selection and highly recommend Compliance Quest.

Aspetti negativi:

The 'ownership' concept can make it challenging to manage some tasks. For example, to revise a document one has to own the document. If you are not the owner then the document ownership needs to be given to you by the existing owner (or Admin). A small annoyance.

CQ is a terrific eQMS System!!

Aspetti positivi:

I brought in Compliance Quest to my company, to fill a need in electronic document management and control. But we did not realize how much we needed it for our processes and procedures specifically. It is so adaptive and configurable that it meets our needs in almost every way. We started our implementation of the Document Control module with Compliance Quest in Q4 2017. Our experience has been overall very positive throughout selection to implementation. This solution is extremely powerful and has a variety of applications and modules. Configurable reporting and dashboarding features allow for ease of communication and transparency of data within the company. One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Audit Management, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!). Initial installation of the software allows for mass uploads of existing documents and data. I am still waiting to implement their Audit Management module, but I can already imagine how easy and efficient it will make my audits in the future. The Technical Support staff is great, especially by being patient and courteous, but also extremely knowledgeable!

Aspetti negativi:

Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. Because it is solving a complex set of problems, CQ software is naturally complex. Once the initial learning curve is past (CQ Project Managers and Tech Staff assisting in training and knowledge transfer), the design of the software is understandable.

COMPLIANCE QUEST- A wise choice to enhance and ease your Quality Management System!

Commenti: Justifying as a 100% cloud based EQMS has been in sync to customer needs, extremely flexible, sleek and clean with a simple user interface as a key element. This solution has a variety of modules syncing the communication and transparency of data between various departments among the organization.
Compliance Quest is a tightly integrated EQMS powered by SALESFORCE as a winning combination. Supporting wide range of compliances, high degree of productivity, collaboration, efficiency and being cost-effective to the organisation are some of the significant highlights. Keeping in consideration of all the global quality standards, CQ serves as fit for use with minimum customizations to customers from various industries. Hands-on experience was intuitive leading to ease and comfort where Out of box solutions made the processes smooth.
CQ customer support to us is another factor that sets them apart with highly knowledgeable, skilled personnel. CQ ensured us to get onto the right track every time with their effective consultative approach which is always beyond what is expected with incredible timely response.

Aspetti positivi:

-100% cloud-based - Paperless EQMS - Customer support par excellence - Ease of use and simplicity with regards to implementation - Efficiency and security

Aspetti negativi:

As of now, no cons identified.

Great tool with a Great Support Staff

Commenti: Wonderful.

Aspetti positivi:

ComplianceQuest offers a broad variety of features that cover a lot of our compliance based needs. It is also customizable in that we could plan and implement only the modules we need in the order of importance and impact.

Aspetti negativi:

There are a lot of permissions making administration sometimes challenging to troubleshoot. The CQ team is very supportive in training and help. Overall, it wasn't as big of an issue after the training was completed.

Great eQMS Tool

Commenti: Our biggest challenge was managing paper based QMS. ComplianceQuest has helped in making this transition smoother and making the business operations more efficient.

Aspetti positivi:

Document and training modules were highly impactful in our business given how the workflow is associated with all users. Our team liked how some of the software functionality is compliant as well as integrated to other systems.

Aspetti negativi:

At the start of the project, certain configurations of document and training modules slightly took more time than anticipated which took a strain on resources. Otherwise no dislikes on the software functionality.

Life is Easier with HSE Package from ComplianceQuest

Commenti: ComplianceQuest does a great job of taking what is normally an administrative function—meaning entering information into a form, multiple back and forth emails, phone calls, and manual sign-offs—and provides an easier, more efficient, smarter way to get it done. Our staff can now focus their priorities on higher leverage projects.

Aspetti positivi:

We were looking for a solution that was scalable, automated, and where we could see all of our information in one place with real-time dashboards. We liked that ComplianceQuest was configurable to our specific requirements and could parallel our internal processes.

Aspetti negativi:

As with most improvements, there was some trial and error while setting up the system. Keep in mind, ComplianceQuest out of the box packages may be better than your current company process, and so it would be worth updating your process to save time.

Doc Control and Training process made easy

Commenti: We recently began using ComplianceQuest system for Document Control and Training Management requirements. My company uses the application for other processes as well. But since my job function is focused on managing the document control and training functions, my review is limited to this. The software is easy to use. With little to no training, I was able to team learn what we needed to do and also develop training materials for the company employees to learn. We went from a paper based system to an automated system in less than a week. The application is fast and ensures that we enter valid information which makes reporting a lot easier. The reporting function within compliancequest application is amazing. It is so easy to create new reports. Reports that my management want now can be produced in a few minutes. If needed, I can even export them to excel and format them to my liking. The controlled document module works elegantly. The search feature finds the docs fast. The library feature allows for documents to be grouped logically. The document training matrix that the system constructs removes a large part of our training headache. The document approval process is easy to configure either by a policy definition or using the ad-hoc approval assignment. My management likes the ability to review and approve using their mobile or tablet device. Also, any outstanding training that is past due is now easily visible and I can take the relevant action. I love the Social Collaboration feature within the software which allows the employees to chat with me or with the relevant authors to ask questions in either real-time or through posts about documents. This Social Collaboration capability alone has helped me and my organization to speed the document release process as the knowledge imparted to one employee is visible to others.

CQ and SF simplifying operations

Aspetti positivi:

Easy document management with assigned personnel training has been great. Really like the workflow to escalate Case to Complaint and then to CAPA if needed.

Aspetti negativi:

Deployment was delayed as the out of the box set up did not meet all regulatory requirements for FDA and ISO

ISO compliance with a flexible and cost effective solution

Commenti: We found CQ after reviewing number of on-premise and cloud based systems and after much diligence selected CQ. We have used the CQ platform for more than a year for managing documents, training, nonconformance, CAPA, customer complaints and audits. The product is flexible and has been able to adapt to our requirements. The configuration tools provided is top notch. Our IT staff always complement that they wish some of our other enterprise software was as flexible to configure and implement as the CQ platform.
Reporting and Dashboards is extremely powerful. We now have reports and dashboards coming to our inboxes on a daily/weekly basis that helps drive our metrics and business decisions. When we were in our legacy system, this simply was not possible. We reduced our cost of operations by having our reporting process automated.
Some of our managers have stated that the social collaboration capability, which we found it to be unique in the CQ platform, helps them stay in touch with the critical quality records and ensure that the actions required to be taken are truly being done in a timely fashion.
CQ customer service to us is another factor that sets them apart. They always seem to go above and beyond what is asked of to help us. They take a consultative approach to each conversation. They have gotten to know our processes well and are always making recommendations to improve the process based on the capabilities of the application.
In summary, we are glad that we chose CQ for our QMS needs. The CQ QMS platform is not only cost effective but also provides features above and beyond the most expensive QMS systems that we reviewed.