ThoughtBuzz

by ThoughtBuzz

4.5 / 5 3 reviews
ThoughtBuzz

Who Uses This Software?

B2C business, Digital Agencies and BPOs

Average Ratings

3 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features
  • Value for Money

Product Details

  • Starting Price $5/month
  • Pricing Details based on keywords, users and social profiles
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - Android Native
  • Training In Person
    Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • ThoughtBuzz
  • http://www.thoughtbuzz.com/
  • Founded 2009

About ThoughtBuzz

An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources

Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more

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ThoughtBuzz Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling

ThoughtBuzz Most Helpful Reviews

Remarkable Tool!

Translate with Google Reviewed on 9/25/2014
Adelyn Tan
Founder
BigFish Technologies
Entertainment, 13-50 Employees
Reviewer Source 
Source: GetApp
5/5
Overall
Ease of Use
Features & Functionality
Customer Support
Value for Money

Comments: ThoughtBuzz is a small community of researchers that are on the cutting edge of industry experts to extract unique insights from the wealth of data available via social media. On one project with ThoughtBuzz, we were able to derive insights regarding our brand's content performance with their analytic tool. I would recommend ThoughtBuzz Analytics as a great researcher, and also as a highly influential member of the research community because of their tireless effort to promote productive conversation on key research challenges, new methodologies, and cutting edge technologies.

Pros: Depth of insight. The results were helpful beyond understanding reactions to our campaign. We also gained pivotal understanding on what engages our consumers and through that, how to create better products and messaging for them

Cons: I wish they were full-fledged international and based in my country so I could engage for their consultation services too. For now, I'm pleased with their online tool!

An effective all-in-one Social Media Dashboard

Translate with Google Reviewed on 10/5/2015
Sarthak Parnami
Marketing Manager
Blogmint
Reviewer Source 
Source: asdf
4/5
Overall
4 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: We have been using ThoughtBuzz ever since they launched its latest platform . Blogmint being a very social media savvy brand, we needed a single tool that can help us with publishing, listening, engagement as well as measurement in an effective manner and on a daily basis. Though we tried many leading names, what made ThoughtBuzz work for us that it is a very simple tool to understand with good UI, devoid of complex workflows where it takes us multiple clicks to carry out some operation, this is where ThoughtBuzz helps us a lot on a daily basis. It might not be the best platform with all features but for the price point, it definitely ticks all the critical feature set that is required by anyone to get started with social media for business.

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