--- description: Scopri le funzionalità di SherpaDesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SherpaDesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per automatizzare i processi](/directory/16/professional-services-automation/software) > [SherpaDesk](/software/136172/sherpadesk) # SherpaDesk Canonical: https://www.capterra.it/software/136172/sherpadesk Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/136172/sherpadesk?page=2) > Finalmente una soluzione di assistenza clienti che si concentra su ciò che conta davvero: il tempo. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 62 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza SherpaDesk? piccole e medie imprese; società di servizi personali ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 62 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: SherpaDesk - **Anno di fondazione**: 2012 ## Contesto commerciale - **Prezzo di partenza**: 39,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Canada, Regno Unito, Stati Uniti ## Funzionalità - Alerts/Escalation - App per dispositivi mobili - Avvisi/Notifiche - Branding personalizzabile - CRM - Controllo degli orari di lavoro - Controllo ore e spese - Creazione di report/analisi - Fatturazione e contabilizzazione - Gestione dei progetti - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione delle fatture - Instradamento automatico - Portale self-service - Quadro della attività - Strumenti collaborativi - Tracciamento delle interazioni ## Integrazioni (5 in totale) - FreshBooks - Microsoft 365 - QuickBooks Online - QuickBooks Online Advanced - Salesforce Sales Cloud ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per automatizzare i processi](https://www.capterra.it/directory/16/professional-services-automation/software) ## Categorie correlate - [Software per automatizzare i processi](https://www.capterra.it/directory/16/professional-services-automation/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per il calcolo di tempi e spese](https://www.capterra.it/directory/30080/time-and-expense/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) - [Software di monitoraggio delle vendite](https://www.capterra.it/directory/32744/sales-tracking/software) ## Alternative 1. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (689 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Recensioni ### "SherpaDesk is the most economical and effective ticketing solution that we've ever used." — 5.0/5 > **Doug** | *18 settembre 2017* | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue. > > We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk. ----- ### "NEW LOOK RATING" — 4.0/5 > **Utente Verificato** | *29 gennaio 2026* | Gestione formativa | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The software was great until this latest version, especially not receiving any notification. The new look is too " busy", however we will probably just have to adjust > > **Inconvenienti**: As far as the don't like , its been previously described INTHE ABOVE comments. > > Overall rating prior to the changes. Great communication tool and organizing a team effort is easy using this ----- ### "Review on a great project" — 3.0/5 > **Stephen** | *14 ottobre 2024* | Computer e sicurezza della rete | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Well first ill say the setup was pretty easy. I had one of my employees tag along with me to do the setup he said also he likes the pricing of it so he was thinking about doing it for his company > > **Inconvenienti**: Wish I could reprogram some of the customizations it could be a lot more functionable with customization > > Honestly I like the program it has an app too so that's pretty cool any software that has an app also is a win-win in my book just as long it works ----- ### "Foundation of control for our IT support business." — 4.0/5 > **John** | *26 luglio 2017* | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: - Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far.. > > **Inconvenienti**: I struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner. ----- ### "Simple, powerful ticketing" — 5.0/5 > **Micah** | *2 maggio 2016* | Quotidiani > > **Vantaggi**: Easy to understand for techs; good presentation of information in dashboards; It does what it is supposed to do effectively and for a good price. You can get very good reporting and offers very credible tools to help a manager manage workflow. > > **Inconvenienti**: End users still have to understand the emails. Since the bulk of IT ticket work is generated by the lower end of the user base, easier to understand discussion chains would be nice. I haven't seen anyone really do it better - the time/date stamps make it easy for me, but I'm not at the low end of the user base (at least I like to think I'm not). > > If you're looking for a good web-based ticketing solution SherpaDesk deserves a look. It is straightforward and simple, and has been a great solution for us. If you use it for it's intended purpose, it is robust enough to do an excellent job and yet simple enough to have a very short learning curve. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/136172/sherpadesk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/136172/sherpadesk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati