Mediclinic

Customer Service is Outstanding

Commenti: Mediclinic best feature without a doubt has been their ability and willingness to listen and change the software to meet our individual needs. Their prompt replies and call to action by far outweigh most in the Industry. Online Medicare \ DVA is a great feature and we couldn't live without this. Having automatic payments, make the job so much easier, also having the ability to see rejected Invoices and the codes associated to the Invoice, really helps. Templates are user friendly and we have modified these to suit our own needs too. We have been able to apply multiple logo's as we have different clinic's all setup under the one sign in, which has also been so much easier. The difficulties of any software is that it's not a one size fits all approach, so there are definitely some limitations but if you have a plan, know what you need, then you can only ask and see. We do this constantly and we have seen this software improve over the years and like any great company should expect, there is always room to improve and as we grow, so does our software needs, I think we are definitely getting some great results, but there is always room for more requests :D

Aspetti positivi:

I like the fact that you can tailor most things to your needs, it is fairly user friendly as software products go, the diary setup is fairly clean looking and gives you a quick snapshot of what you need to know about your day or the next patient

Aspetti negativi:

You can't have multiple Insurance cards for different injuries for the same patient at the same time, which happens more often than you would think. Also Billings - You can't add multiple Invoices to create a monthly Invoice \ apply\ pay a remittance for a large amount to several invoices at once for the same account. or see directly which account has been emailed without opening the individual Invoice.

Mediclinic

Commenti: Excellent. We cannot ask for more

Aspetti positivi:

Real time claims. Real time payments. Add on compatibility

Aspetti negativi:

South Africa has loadshedding episodes where electricity gets switched off

mediclinic review

Commenti: Mediclinic is the most cost effective, efficient option for practice management software for my multi-location practice.

Aspetti positivi:

Web based. customer service is excellent

Aspetti negativi:

Runs differently on mac compared to pc - users have to learn specifics on both systems if moving between systems. Newer version of booking sheet - difficult to identify 15 minute time slots when booking patients. Can't see enough clinic lists on one screen. when booking in different locations - need to use the BOOK function - but it's difficult to see across enough clinics.

great company, can customise based on your requirements, more importantly they listen and assist

Commenti: they have been able to offer great customisation to minimal staff time and tried to build as many features as possible in it.

Aspetti positivi:

cloud based and secure, friendly support staff

Aspetti negativi:

Being cloud based, it is internet dependent and can be slow sometimes if internet is down at my location

One of the leading software programs on the market

Aspetti positivi:

Functionality and customer support. The ever growing and adapting features of mediclinic, companied with great customer support help making this a preferred choice for any serious clinic or practitioner group.

Aspetti negativi:

Waiting list feature and notification settings of patient arrival.