--- description: Scopri le funzionalità di SuiteCRM, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SuiteCRM - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CRM](/directory/2/customer-relationship-management/software) > [SuiteCRM](/software/136373/suitecrm) # SuiteCRM Canonical: https://www.capterra.it/software/136373/suitecrm Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/136373/suitecrm?page=2) > CRM modulare open source che può essere configurato per il reparto vendite o assistenza. È disponibile anche un'opzione combinata. > > Conclusione: valutazione di **4.2/5** stelle assegnate da 48 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza SuiteCRM? Nel corso degli anni sono stati trovate e implementate soluzioni CRM per un'ampia gamma di imprese di settori differenti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.2/5** | 48 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 3.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: SuiteCRM - **Anno di fondazione**: 2006 ## Contesto commerciale - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, cinese tradizionale, francese, indonesiano, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, tedesco, thailandese, turco - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Archiviazione di documenti - Creazione di report/analisi - Gestione contatti - Gestione del flusso di lavoro - Gestione della knowledge base - Gestione della pipeline di vendita - Gestione della posta elettronica - Gestione delle attività - Gestione di potenziali clienti - Gestione utenti - Importazione/Esportazione di dati - Lead Qualification - Modelli personalizzabili - Portale self-service - Preventivi/Stime - Quadro della attività - Report personalizzabili - Ricerca del testo completo - Segmentazione - Strumenti collaborativi - Third-Party Integrations - Tracciamento delle interazioni ## Integrazioni (6 in totale) - Google Maps - Joomla - Mailchimp - Microsoft Outlook - Salesforce Sales Cloud - WordPress ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) ## Categorie correlate - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) - [Software di monitoraggio delle vendite](https://www.capterra.it/directory/32744/sales-tracking/software) - [Software per sistemi di generazione dei ticket](https://www.capterra.it/directory/32623/it-ticketing-systems-software/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 5. [Dynamics 365](https://www.capterra.it/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Recensioni ### "Simple and Effective" — 5.0/5 > **Carlo** | *4 settembre 2019* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way. Has a a lot of features and some new one are released frequently enough. As an Open Source project is easy to integrate with other platform. Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company. > > **Inconvenienti**: Community support is not always very quick, but is part of the game. Some integrations (Google calendar) are still not completely working well. > > We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date. Collecting data a tacking activities help us to create a richer and richer database. ----- ### "Good option for basic CRM capabilities" — 5.0/5 > **Bryan** | *23 maggio 2024* | E-learning | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: SuiteCRM is low cost and provides some features that are helpful. This CRM has features like campaigns and the flexibility to modify or add other features. > > **Inconvenienti**: It is very limited out of the box on what can be done. The Automation engine is very limited and can be hard to use. We have found that it is hard to use at times. ----- ### "About What You'd Expect From A Free CRM" — 3.0/5 > **Utente Verificato** | *16 febbraio 2019* | Sicurezza pubblica | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: It's Free Able To Host It On Your Own Server Instead of In The Cloud It's Simple To Use Ability To Create Your Own Modules Lots Of Other Modules Are Available For Free or Paid In The Community These Modules Allow You To Do Just About Anything With This CRM > > **Inconvenienti**: Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back They Don't Provide Phone Support For The Free Version There Are A Lot Of Bugs In The Code Sometimes Updates Fix One Bug and Break Another You Have To Know Code To Fix All These Bugs If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System > > I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities. ----- ### "One of the best Open Source CRM Alternatives" — 4.0/5 > **Alfredo** | *20 agosto 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives. > > **Inconvenienti**: The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement. ----- ### "SuiteCRM flexible and dependable CRM" — 4.0/5 > **Tom** | *6 febbraio 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to. > > **Inconvenienti**: There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up. > > We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/136373/suitecrm?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/136373/suitecrm) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati