Gingr

Gingr has made my life as a pet parent 10x easier!

Commenti: I have been SO happy with Gingr! As a busy pet parent I need my pet's information to be stored in order to quickly book grooming, daycare, etc. and Gingr makes this all possible.

Aspetti positivi:

Highly organized profiles with lots of ways to customize and store information, great in-app reminder system, simple design which makes use efficient

Aspetti negativi:

There needs to be an easily accessible, and detailed user help page

Gingr requested review

Commenti: We have had some high and lows with the application and people who are extremely knowledgeable and others who are not. But overall we just want them to make it right when mistakes occur and they have consistently done that for us.

Aspetti positivi:

The report card features are what our clients rave about the most.

Aspetti negativi:

The newsletter and marketing needs more flexibility and options

Not for Grooming

Commenti: Gingr is not a good system if you have a multichannel business. We offer grooming training retail etc as well as daycare and boarding. This seems like a daycare software that tried to add more things and failed.
My biggest issue was that when we first made the switch, which is absolutely hard and expensive, we had an issue with clients saying they could not log in to the portal, that they got caught in a "loop" of password reset emails. When we spoke to support, they indicated that this was user error. When we sent screenshots, they yold us we were mistaken and our clients were just not understanding whst to do.
It caused a significant drop in online bookings, close to 40%. After escalating to a client retention person, it was disclosed that they in fact knew about the issue. We lost thousands of dollars, and customer trust.
They offered no recompense. "Sorry" really wasn't enough.
When we first started our journey with them i explicitly said that i did not want to switch to a software that wasn't going to be a good fit. Sales, implementation, and development do not have any idea what the other is doing or saying. We were told by the sales team that the software could do things that the implementation team said it could not do. We were told by the implementation team thst we wpuld see updates that the developers were not even planning. They handle frustration by directing you to a reddit-style "up vote" system for usability requests.
Software is expensive, and i dont mind paying for it. I mind very much paying for unusable software that caused a significant decrease in business. I can never recommend them.

Aspetti positivi:

Automated reminders, stored credit cards

Aspetti negativi:

Unusable client portal, hard to reach support

Couldn’t run our business without it

Commenti: We’ve had Gingr for approx 5 years now and could not do our daily business without it. Customer service on chat has always been pretty good and the onboarding and setup was very thorough.

Aspetti positivi:

Being able to check in from anywhere is invaluable to me. The software is incredibly deep with a lot of settings and options etc.

Aspetti negativi:

Gingr is really glitchy. There’s constantly small things here and there that are issues or aren’t working correctly or whatever which is frustrating, especially considering what we pay per month.

"Most Useful Mobile App for Pet Owners"

Commenti: There was a lot of time and effort put in, but the end result was not worth it. The implementation has been time-consuming and has not improved efficiency over the previous program. We spent over six months getting it functioning, and we've already heard that several of the tasks that our prior (free) program handled effortlessly with no effort are impossible with GingR. When I need help, I often get various answers from different members of the staff. If I'd been aware about Pet Exec beforehand, I definitely would have made that choice.

Aspetti positivi:

A reservation and point-of-sale system, yes, but also so much more. It's a pretty thorough software that helps with organizing, communication, and streamlining. If it hasn't been implemented yet, it will be soon, as new features are being added to the application as quickly as the developers can conceive of them. Even though I had my doubts at first, it turned out that getting help with technical issues was as simple as going online. Their customer support is excellent, and they have implemented the few feature requests I've made. Because of the built-in tipping system, our staff has seen a tenfold increase in their tip income.

Aspetti negativi:

I'm aware that there's often some sort of drawback to upgrading software. For four days, I thought about what I might say in this review that would be most useful to a new customer thinking about using Gingr. After two months of using Gingr, I still haven't found a single feature that I dislike.

Good for Owners, horrible for the end customers

Commenti: It shouldn't take 17 steps to schedule your dog for boarding. However, Gingr has made that a possibility. It's such a horribly designed product. The workflows are horrible. The experience is horrible. You will see the positive reviews are mainly from Gingr customers, the boarding facilities, not their customers, me. This is the #1 reason my boarding facility gets ANY negative attention is they made the horrible choice to go with Gingr.

Aspetti positivi:

That there is at least an online portal and I can make online payments... one at a time.

Aspetti negativi:

Gingr is horrible to use. It's not customer friendly and takes multiple steps to book an appointment.

Top pet care solution

Commenti: Gingr is able solution that can organize excellent events with simple online booking system. It has provided best materials for implementing successful day-care events. The customization feature has enabled us to fix areas of interest that are aligned to our policies.

Aspetti positivi:

The software has secure database that enables us to keep effective pet data. The customer support staff is dedicated with efficient customer care services. It gives us an opportunity to reach customers from snywhere and engage them on various pet care demands.

Aspetti negativi:

This is knowledgeable tool that I will always cherish. Thanks for great support.

great experience.

Aspetti positivi:

High accuracy in dealing with appointments and sufficient experience to solve their clients’ problems.

Aspetti negativi:

I think their database needs continuous development and they need to increase the number of their employees.

"Using the Gingr App"

Commenti: Spending quality time configuring the software's settings was a rewarding experience. The response time from customer support is excellent. All of my employees and customers have been very satisfied.

Aspetti positivi:

Online reservation requests, electronic report cards, paperless operations, automated email notifications, etc. have all been made possible thanks to this program. When we moved to Gingr, it was a complete rewrite. Both my crew and I are huge fans of the optional tipping system at checkout.

Aspetti negativi:

Multiple pets' progress reports and reminders will be provided in a single electronic message. After learning about one pet, customers tend to ignore subsequent details. The Gingr nightly pricing was simple to convert to from our daily rate. The only other drawback is that I wish I had made the move to Ginger earlier.

My opinion using Gingr

Commenti: It paid off to take my time setting up the software's preferences. The customer service response time is quite good. Everyone who has worked with me or purchased from me has been delighted.

Aspetti positivi:

This software has allowed for things like automated email notifications, paperless operations, online reservation requests, and electronic report cards. We rewrote the whole thing from scratch when we migrated to Gingr. My staff and I love the convenient tipping option at checkout.

Aspetti negativi:

The electronic message will contain updates and reminders for many pets. Customers' attention spans are short, and they quickly lose interest after learning about a single pet. Our daily rate was easily converted to the Gingr overnight rate. The only other negative aspect of switching to Ginger is that I regret not making the switch sooner.

Complete pet care management system

Commenti: The ability to log in from any location is crucial for me. The program is extremely comprehensive, offering numerous configuration possibilities.

Aspetti positivi:

We've been using Gingr for close to five years, and it's become indispensable to our day-to-day operations. Chat support has generally been helpful, and both initial setup and subsequent use have been streamlined.

Aspetti negativi:

There are several bugs in Gingr. We pay a big penny every month, and it's aggravating because there are always minor problems or things that aren't operating as they should.

The perfect solution to organize and simplify the care of my beloved pets

Commenti: It has given me a complete solution to manage the needs of my pets. I can make reservations and schedule services online quickly and conveniently, avoiding the hassle of constantly having to call or email

Aspetti positivi:

I love the mobile app and the pet parent portal, which allows me to stay connected with my furry friends from anywhere. I can receive updates and photos, and I can also make payments safely through the platform.

Aspetti negativi:

I don't like the initial learning curve so much to get familiar with all the functions and features of the software. Although it is easy to use, it can take a bit of time to get used to all the options and customize the system to my specific needs.

Gingr review

Aspetti positivi:

I recommended it for ones who are struggling with their pets

Aspetti negativi:

I didn’t experience it that much but I think it would be very good if it gets more widespread

Gingr from day one

Commenti: Overall, it has been a positive experience and I can say that as an early adopter of the software before it was improved to where it is now. Yes, there was growing pains, but the support team helped us through every issue until we rarely need to ask for help. There is also a vibrant community on FB. What I would like that I haven't seen is a way to see how other businesses are using Gingr. Some way to snapshot other peoples' processes to see if we could improve ours.

Aspetti positivi:

- the people behind the product are very responsive, especially the support team. Chat support has answered every question we have ever posed and on many occasions have gone above and beyond by following up with additional information and support after the initial contact - the software has a good amount of flexibility and customization to tailor it to the business rather than change business procedures to adapt to the software - frequent updates and improvements to the software - good knowledge base with lots of video reference. In fact, on many occasions the great support team has made custom videos to show me how to do something

Aspetti negativi:

- would like a bit more flexibility in customizing reports - client portal needs a bit more work, but there is a webinar next week, so that might be improved - would also like some customization control for run cards - not sure if this is a pro or con, but there are many features that we do not use in Gingr and still have enough to run a busy business. I expect other businesses use some features we don't but not all the ones we do. Bottom line is that with that much to offer there are a lot of features you can use to adapt Gingr to your specific business needs

Amazing software and customer support!!

Commenti: We are a boarding, daycare and veterinary facility. Up until now, we ran our boarding and daycare off of the animal hospital's software- which was not intended for large scale boarding or daycare. But we made it work for a few years... After traveling to a boarding and daycare conference, we were introduced to GIngr. They showed us what a true "boarding and daycare software" is really like. We were quickly sold and signed on with the Gingr family while at the show. It is one of the best business decisions we have made by far!
Just like any new software, it takes time to get the software set up to follow your current operating procedures and pricing and to get all of the staff trained, but that process was surprisingly very smooth! Gingr support made the set up and training process very simple. Their training videos and help tutorials are perfect and easy to follow. They also have chat support available at all times and some phone support available as well. We have only been "live" with the software for about 3 weeks, but we have already noticed how much more time our staff has! What took a ridiculous amount of time or excessive mouse-clicks on our last software is now either obsolete or can be done in a click or two with Gingr.
We are also using their credit card processing as well, which we love! They have a wide range of reports to run for any purpose imaginable.
In a nutshell, we are in love with Gingr all around and we are mad we did not look into new software sooner! (Or veterinary side is even jealous now about how much cooler and better our software is than theirs! )

Aspetti positivi:

- It is customizable - Ease of daycare and boarding check-ins - Support and help is easily accessible - The fact that it is a cloud based software and I can access it at home and help staff if they are having problems - There is now a time-clock feature! - Email and SMS communication with clients - Easy training for staff - Tablet friendly - Clients can request and reserve reservations from home

Aspetti negativi:

- I look forward to the future possibility of owners being able to edit their pet's reservations and services from home

Love Gingr!

Commenti: We love Gingr! It allows us to run two facilities simultaneously with ease.

Aspetti positivi:

The best part about Gingr, hands down, is the chat support feature. It is incredibly convenient to be able to get expert support at the click of a button! We also really appreciate the ability to monitor daily capacity. We're a large facility, so this feature is extremely important to us.

Aspetti negativi:

The only area of improvement I notice is the reporting. I would love to be able to easily pull reporting for memberships started within a date range, memberships cancelled within a date range, and overall more membership reporting.

Keep It Up Gingr!

Commenti: This has made our facility run so much more smooth - from everything involving staff management (clock-in, clock-out, timesheets, schedules), to running reports on everything. We also use the retail feature quite often. We know our clients are quite fond of being able to "log in" at any time to request reservations and/or appointments, and being able to purchase retail and package options.
We have already used three other software organizations, so we are still fairly new to Gingr and are still getting used to some of the features. However, we are sticking with this one!

Aspetti positivi:

I LOVE how easy it is to use. All of my employees learned really quickly - and there are so many features. Our clients really like the report cards, and the kennel/run cards are nice for busy facilities.

Aspetti negativi:

I dislike that it does not integrate with QuickBooks, as of right now. Also, under the report cards function - it would be wonderful if the dogs would link to each other in the "friends/playmates" section, so you don't have to enter it a million times. This would make this feature run so much quicker.

Best Fit for our Business and so easy for staff to learn

Commenti: It's been a great experience! Definitely worth the switch. I continue t look at other software options, just to stay on top of whats out there, and nothing ever comes as closed to meeting our needs the way Gingr does. Support is very quick to respond and is always a pleasure to deal with. I tend to bother them with questions on a regular bases but they are always there to answer them!

Aspetti positivi:

Our favorite aspect is the Multi-location set up. We have 2 locations located only 7 miles apart so we are constantly switching back and forth and handling reservations and both. The Shared database makes this so easy for our staff and clients - they can go back and forth between locations and only ever have to worry about updating their information one time.

Aspetti negativi:

There is very little flexibility with the invoicing set up, if an error is made, it usually needs fixed in a way that clutters the transaction list and can make it look more confusing. The software we used Prior to Gingr allowed us to make changes to a completed invoice, and those changes would then update the clients balance. For example, if we charged for an extra Peanut Butter Kong, we could go back and change the quantity, and then the clients file would reflect a credit for that amount. With Gingr, once an invoice is complete there is no making changes or adjustments. I'd prefer to be able to correct mistakes right within the invoice so it is easy to reference later.

Great value for the quality of product

Commenti: Overall an amazing program, makes things so much easier to keep track of and feel good about the services you're providing.

Aspetti positivi:

So many good thing to say about this program. so easy to keep track of grooming and daycare reservations, payments, inventory, etc .

Aspetti negativi:

Some of the financial aspects were a little rough to navigate and sometimes had some glitches. Only place we're having trouble

Exactly the software we were looking for.

Commenti: The software helps eliminate the hassle of managing all facets of the business, and keeps them all under one easy to use umbrella. It frees up staff time from having to field countless phone calls and answer emails. Extraordinary software that gives us confidence we aren't forgetting to feed or medicate dogs. I really can't say enough good things about this software. So glad we picked it to help us run our business.

Aspetti positivi:

The customization options this software allows are phenomenal. From schedules to pricing to additional services, there is a lot packed under the hood here. We love that you can use it on a desktop, tablet, or phone. The ability to do off-site private training and check in and check out, use customers credit cards on file, is perfect for our needs. Managing the day to day operations of daycare and Boarding are a snap once you learn how to navigate the software. it can be a little intimidation at first, but the more you tinker with it the more you understand how it's laid out and how it can work for you. By far the best experience so far is with the on-boarding specialist. They really take the time to walk you through the set-up phase and make sure you have the software exactly how you want it. It's good to have those calls, take advantage of them. Go in with a game plan of what you want to accomplish and they will help make it happen. From the start to finally using the software it's been a great experience. It certainly helps free up my staff to actually work with dogs and not spend all the time on the phone or answering emails. Highly recommend it.

Aspetti negativi:

A little bit of a learning curve and it can be slightly intimidating to start, but the more you use it and get comfortable with it, it becomes second nature. Very intuitive once you get the flow of things.

Everything you need for boarding, daycare, grooming and training

Commenti: From my first outreach to them, through set up and initial use to daily use - GINGR has met or exceeded our expectations.

Aspetti positivi:

GINGR is packed with great features. I love the “Report Card” feature that allows us to keep our pet parents informed and entertained with daily photos and pictures of their pets playing and having fun. I also love the array of marketing tools. GINGR’s operating tools - dashboard, calendars, service schedules - are easy to use and reliable. Customer self service has been a great efficiency and communication tool. Set up was remarkably easy. Customer support (primarily through chat and email) is client friendly and knowledgeable. They constantly add great new features like the employee training tool! It’s great.

Aspetti negativi:

I love that GINGR is constantly upgrading its offerings. The reporting tool is a little basic and ad hoc reports aren’t very intuitive. That said, they add new features regularly. I also wish it had an interface with Quickbooks.

Gingr for our Boarding, Daycare, Grooming, Training Facility

Commenti: It helps us with maintaining client information, organization, scheduling, etc.

Aspetti positivi:

Easy to use, covers all of our services, web based, clients can use as well, customizable

Aspetti negativi:

areas needing further developed are not being done so in lieu of adding new, higher end and/or "perk" type additions. Certain features have some limitations/flaws that should be improved and or redone as they are key elements to the purpose of the software.

Great software and customer service

Commenti: So so very happy. I'm a hands on learner and mostly prefer to find things out on my own, but when I do have a question, you guys are right there to help.
The software is pretty intuitive and I find it easy to use and figure out. I just love a recommend this to everyone.

Aspetti positivi:

Spot on and speedy customer service. After coming from K9 Bytes, this was a HUGE deal for me.

Aspetti negativi:

I honestly can't think of anything for this. I've had extensive hands on with K9 Bytes, 123Pet, PetExec, and Paw Loyalty in other facilities and this wins, hands down.

Growing Company With Excellent Potential

Commenti: I started using this software when it was just a baby. I manage a fairly large lodging facility and require special packages and several complicated discounts. Gingr has been the only software that can track and manage all of the complex things I need accomplished. They have grown so much over the last year and every feature that I have said would be useful if added has been added in. The support staff will always answer your questions and if they cannot they get the developers on it. I myself have dabbled in programming and software design so I know the challenges. Its not easy to modify something that's already been created so I admire their ability to add in so many new features without affecting the apps that are already created. Overall, if you are looking for a lodging software that does something specific that you need for your business that most facilities do not do, this is it.

Aspetti positivi:

its very conformable.

Aspetti negativi:

The fact that once you change a setting in a lodging type it doesn't change all of the reservations that have already been created. However in programming I know that is whats allowing all of the upgrades and changes to happen without messing up everyone's apps so I have learned to live with it!

Gingr Has Been A Game Changer

Commenti: Gingr has been a great asset to our dog boarding facility. Internally we have become more efficient able to create reservations and check vaccinations records quickly. The integrated credit card processing makes for seamless transactions. Externally our customers are enjoying having their own portal and being able to request reservations, check the number of daycare blocks they have remaining, and seeing when vaccinations are due. Our customers also enjoy receiving report cards with the details of their dogs visit. We transitioned from another reservation software company and couldn't be happier. Our old program was resident on one computer only whereas now we can access the information from any computer, phone, or tablet. And if you're still doing things on pen and paper, you'll wonder why you didn't make this move sooner. There are a ton of reporting capabilities which honestly we're only scratching the surface of. Support is quick to respond and the software is always evolving based on feedback from actual users. We will certainly be using Gingr at our soon to be open second location and I highly endorse this program.

Aspetti positivi:

Modern interface, excellent support.

Aspetti negativi:

Importing customer records from old software to Gingr was time consuming.