ABC Glofox

First steps into new business made easier with GloFox

Commenti: Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes. The experience so far has been all good Fromm y perspective.

Aspetti positivi:

Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT. I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need. The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change.

Aspetti negativi:

Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately. I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless.

Definitely check out GloFox!

Commenti: The initial onboarding was a bit chaotic due to my personal reasons and the personal reasons of my assigned onboarding manager. Now that I have finally gotten a hold of Customer success managers [sensitive content hidden], I have been able to have very productive meetings and correct a lot of inefficiencies and incorrect setups that were not correct during the onboarding process.

Aspetti positivi:

[sensitive content hidden] have been super helpful with correcting some of my initial onboarding errors or inefficiencies!

Aspetti negativi:

Some of the support team. is not equipped to handle most of the features.

Do not use Glofox!

Commenti: Awful! I would 100% stay away and save your money. Mindbody is criminally expensive and I would rather go there because their customer service was miles better.

Aspetti positivi:

Surface level, it looks pretty, easy to use and has a good customer user interface.

Aspetti negativi:

Their customer service is awful. I was told "I don't know, here's a YouTube video." They deactivated my entire business by accident, deleting all of my memberships and billing cycles. They were unable to fix it other than reopening the account to everything being deleted. Then refused to help or compensate us for lost revenue.

Definitely recommend. Great end-use experience

Commenti: Very smooth onboarding. But very labour intensive manually transferring booked classes over from the old booking system

Aspetti positivi:

Super easy end-user experience. Owner dashboard also pretty simple to use. Onboarding has been very smooth with quick bespoke app developed.

Aspetti negativi:

App showing 4 weeks in advance (as per settings), web portal showing 2 and half months in advance. Struggling with support to fix it.

GloFox - Brilliant the way to go

Commenti: [sensitive content hidden] has been absolutely brilliant making sure the onboarding has been stress fress but thorough at the same time. When I've had question the response with video explanation - makes life much easier !

Aspetti positivi:

Simplicity of the onboarding process and the product itself

Aspetti negativi:

nothing really - like I said so far so good the whole process has been thorough and software easy to use

Louise is 1 in a million

Commenti: It started off as a negative one but now I’m fully onboarded it’s turned into a positive after all the help I received from Louise

Aspetti positivi:

My onboarding manager Louise. I’ll be honest I found Glofox itself a bit rocky, as from the start I felt very miss sold however, Louise restored to faith in the company.

Aspetti negativi:

The hidden fees throughout from the cost not including VAT to the costs associated with amplify and so on.

Thanks [sensitive content hidden]

Commenti: It was long but [sensitive content hidden] made it easy and nice.. she supported me all the time and was always there to help and support and explain all I need to learn. She the implementation much easier and helped even in her vacation.

Aspetti positivi:

The communications and support. Especially with [sensitive content hidden]. Her support is amazing and endless

Aspetti negativi:

Limitation with the payment ( for example there is no Apple Pay)

I Recommend!

Commenti: I really have appreciated my time with ABC Glofox - everyone is professional and positive

Aspetti positivi:

I like how quickly [sensitive content hidden] would respond and get back to me! Being in higher ed, we can get busy really fast once the semester has started, [sensitive content hidden] did a great job of checking in and making sure we have everything we need.

Aspetti negativi:

The timing of receiving our product was not the best due to the semester starting but overall, it was nice have a great support team.

Really bad

Aspetti positivi:

It’s easy to use, that’s pretty much it.

Aspetti negativi:

Where do I start? Everything…from the setup…to dealing with their employees and their schedules, the errors that it has regarding payments and modifying a class, the bad integration with websites, when you cancel they play like you didn’t follow their steps…seriously explore more options before you get into this mess of an app

Strong Outdoor Fitness

Commenti: Great, the support team is very good and helpful. Everything is easy to use and they have great options within the app.

Aspetti positivi:

Easy to use for the member's to book, get confirmations and see their booking on the app. Great back end information and easy to use for the owner

Aspetti negativi:

Nothing, everything is easy to set up and the app can be customised to your business

Great gym management software

Commenti: I would like to mention Colm Jones, I have been in touch with him several times and his service is just out of this world to meet my needs.

Aspetti positivi:

Ease of setup Great app for clients Having your own app

Aspetti negativi:

Can't really recall anything that I don't like, a couple things might be cool if they were added like bettering the discount code use, a couple more marketing tools, some social interaction within the app would be bonkers!!!

Horrible customer service

Commenti: Awful! Worst customer service I have ever experienced. The people answering the phones are very nice, but they have no answers to any questions and the managers won’t call you back.

Aspetti positivi:

I don’t know. The customer service was so awful I never was able to experience their services.

Aspetti negativi:

If you are ok with waiting 48 hours to fix any issues you have with your Glofox app, then you will be fine. I sent several emails trying to get a call back to receive help with an onboarding dilemma and could not get help from Glofox. You will get someone from customer service to answer, but no one that can actually help with an issue. If you end up needing to speak to a manager, you will never get a response. Way over priced for the service you getS.

Great Product Specialist

Aspetti positivi:

[sensitive content hidden] was brilliant, he was so insightful and a genuine expert in the world of fitness! A great piece of software that sells itself but also has a great team around as well.

Aspetti negativi:

There are tier systems understandable, I would say the jump in price between tiers is fairly signifiant

Horrible Customer service, money hungry

Commenti: Horrible customer service. Sold my gym in February 2023 and was charged extra payments of $1,239 in May, August and October. The June payment they got me on a technicality saying that I needed to give 30days notice before the next 3 month instalment was due. (I gave 23days). They charge you in 3 month blocks whether you are using the product of not. They then charged me again in October even after they said they would not charge me again Its not a cheap service, and especially expensive when you haven't used it for 8months and are still getting charged. Operating system isnt that good to put up with the rude staff and poor customer service Would NOT recommend.

Aspetti positivi:

Operating system was average. Better user experiences for a lot less

Aspetti negativi:

I got charged for 8 months after I sold my gym. Horrible T&C's with are very unrealistic in todays environment. Extra 3x $1,239 charged without warning

Awesome people

Aspetti positivi:

Their values and the way they treat me.

Aspetti negativi:

That I couldn’t continue because of my personal situation

Great experience and knowledgeable staff

Aspetti positivi:

Staff have provided a lot of support and are very knowledgeable about the program. They are attentive and have provided a great experience. We had onboarding specialist [sensitive content hidden]

Aspetti negativi:

We have not had a negative experience yet.

Best decision to sign in for Glofox App

Aspetti positivi:

When my meeting was with [sensitive content hidden] . He spent more than 45min to explain to me everything and answer all my questions. I found Glofox app so easy to use. And other team member from Glofox [sensitive content hidden] also very helpful , answer all my questions immediately.

Aspetti negativi:

Basically I can easily manage everything from registration to Finance

Great but needs improvement

Commenti: The customer service is amazing! Very helpful and respond very quickly.

Aspetti positivi:

Easy to set up at first, got all the functions I wanted for my business

Aspetti negativi:

Sometimes a bit difficult to understand some functions of the app

Good experience

Commenti: Very good experience

Aspetti positivi:

The fact that it’s easy to use for both staff and members

Aspetti negativi:

That’s you can’t put your own pictures on the standard app

The Collective Club review

Commenti: Very easy to navigate and learn. We are happy with the product so far.

Aspetti positivi:

The straight forward layout - easy interaction

Aspetti negativi:

So far there is nothing to dislike. It has been easy and straight forward to use.

Glofox Made my processes simpler.

Commenti: I haven't experienced any app outages or latency problems. Undoubtedly, Glofox has simplified a lot of processes.Once it is set up, I really don't need to do anything.It was wonderful.

Aspetti positivi:

The software is simple to navigate and utilize.I really appreciate how simple the backend setup was. The program's best feature by far is this one. Clients get very direct access to programs and events taking place inside the facility, and it is quite simple to use. Customer Services is always on hand to provide information.

Aspetti negativi:

The software is fairly simple to use and browse, but it was a little difficult for me to set up the membership the way I desired. Otherwise, nothing challenging exists.

Build strong gym foundation

Commenti: Amazing and smooth. Helped me dominate in the industry.

Aspetti positivi:

The tool that let me run legitimate business

Aspetti negativi:

I Haven’t found anything negative so far

Good value software

Aspetti positivi:

Low fees and simple user interface. Also easy to use marketing features.

Aspetti negativi:

Lack of flexibility for staff permissions and schedule changes.

Overpromise and Underdeliver

Commenti: Miserable bag of lies, deception and unkept promises.

Aspetti positivi:

Nothing, it's an over-sold disaster. Make sure you negotiate, negotiate, negotiate the price. Their list price is ridiculous and it's like dealing with a used are salesperson.

Aspetti negativi:

Everything, nothing they promised is what it seems. I can't wait to move on from them.

Best App in the market

Aspetti positivi:

Widely used, most people already have it on their phones, intuitive interface

Aspetti negativi:

Reports aren’t always accurate… that’s it