--- description: Scopri le funzionalità di Help Scout, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Scout - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [Help Scout](/software/136909/help-scout) # Help Scout Canonical: https://www.capterra.it/software/136909/help-scout Pagina: 1/10\ Avanti: [Pagina successiva](https://www.capterra.it/software/136909/help-scout?page=2) > Help Scout è un helpdesk basato sul web progettato per la migliore esperienza del cliente. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 226 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Help Scout? Piccole e grandi aziende che puntano a fornire un'esperienza piacevole ai clienti. 8.000 clienti, in oltre 70 paesi, utilizzano Help Scout; fra questi, Basecamp, Buffer, GrubHub, AngelList e Timbuk2. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 226 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Help Scout - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 55,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 208 ## Funzionalità - Accesso da dispositivi mobili - Autoresponders - Avvisi/Notifiche - Branding personalizzabile - Caselle di posta condivise - Catalog Management - Chat in tempo reale per i consumatori - Chat/Messaggistica - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Cronologia clienti - Database clienti - Gestione contatti - Gestione dei feedback - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle code - Gestione delle conoscenze - Gestione delle firme - Instradamento automatico - Live Chat - Macro/Modelli di risposte - Modelli personalizzabili - Modifica del testo - Portale self-service - Prioritizzazione - Rendicontazione e analisi statistiche - Ricerca del testo completo - Sistema plurilingue - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations - Tracciamento delle interazioni ## Integrazioni (80 in totale) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... e altre 65 integrazioni ## Opzioni di supporto - Email/Help desk - Knowledge Base - Chat ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Programmi di posta elettronica](https://www.capterra.it/directory/30553/email-management/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18770 reviews) 4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1757 reviews) ## Recensioni ### "Help Scout is the most effective method of providing assistance" — 4.0/5 > **Lillian** | *28 agosto 2023* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their enterprises. Therefore, we provided them with a Helpscout-based knowledge library and made live chat available to them. > > **Inconvenienti**: The platform's interface, especially the inbox UI, has a lot of room for improvement, and there is now just one knowledgebase template/design available, which is disappointing. > > Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout. However, since only one KB may be created per subscription, the Helpscout team may look into allowing numerous KBs per workspace. ----- ### "A minimal yet powerful tool for customer support by a support centric team" — 5.0/5 > **Utente Verificato** | *25 marzo 2025* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It's a no frills help desk tool that gets out of your way and just lets you help your customers > > **Inconvenienti**: The reporting isn't as advanced as some tools out there. > > Help Scout is a great tool made for customer support by customer support. They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone. ----- ### "Help Scout - We're always getting worse" — 1.0/5 > **Thomas** | *1 ottobre 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: The price was good, but now I see why they charge so little. > > **Inconvenienti**: They are constantly making poor decisions when designing updates. The last six months have been update after update that has made the platform harder to use for my agents. Applying Custom Fields, an action that previously took 1 click is now hidden behind a collapsed panels. Adding links is no longer a simple cmd+K macro. They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team. They still don't have SLA support. > > Overall, I regret purchasing Help Scout and plan on switching back to Zendesk. ----- ### "Let Help Scout Help You\!" — 5.0/5 > **CJ** | *8 aprile 2025* | Salute, benessere e fitness | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Saved replies are a giant help\! Reports help keep tabs on productivity and quality assurance. The new AI features takes a lot of the anxiety out of how to respond in a respectful and professional manner. > > **Inconvenienti**: I would love to see a possible integration with MindBody software. > > Couldn't imagine my job without it. Makes customer service so much easier\! ----- ### "It couldn't be simpler to use; I adore it\!" — 4.0/5 > **Emma** | *21 agosto 2023* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff. All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help. The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about which sections of our help libraries are most popular. > > **Inconvenienti**: For our rather modestly sized support staff, I can think of no significant drawbacks to using Help Scout. I'd like to see a couple additional features in Help Scout, but for our current level of assistance, it's perfect. > > Help Using Scout, you can easily categorize your support requests and generate customized reports for each inbox. We can track the growth of our user base, learn about the challenges our clients have, and observe how our support practices evolve thanks to the reporting tools. It also facilitates reporting on key performance indicators for our business, such as average response and resolution times. ----- Pagina: 1/10\ Avanti: [Pagina successiva](https://www.capterra.it/software/136909/help-scout?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/136909/help-scout) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati