--- description: Scopri le funzionalità di Exelysis Contact Center, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exelysis Contact Center - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Exelysis Contact Center](/software/137080/exelysis-contact-center) # Exelysis Contact Center Canonical: https://www.capterra.it/software/137080/exelysis-contact-center Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/137080/exelysis-contact-center?page=2) > Exelysis Contact Center è un software di comunicazione che consente di migliorare e gestire le operazioni di un centralino telefonico aziendale. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 26 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Exelysis Contact Center? Call center, assistenza clienti, telemarketing, integrazione telefonica in qualsiasi settore. Banche, telecomunicazioni, strutture ricettive, sanità, assicurazioni, governo e altro ancora. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 26 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 100% | (10/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Microbase - **Anno di fondazione**: 2003 ## Contesto commerciale - **Prezzo di partenza**: 50,00 € - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Windows (locale), Linux (locale) - **Lingue supportate**: inglese - **Paesi disponibili**: Bielorussia, Ciad, Germania, Ghana, Grecia, Indonesia, Italia, Myanmar (Birmania), Nicaragua, Portogallo, Portorico, Regno Unito, Siria, Stati Uniti, Tanzania, Turchia, Zambia ## Funzionalità - Azioni innescate da eventi - CRM - Creazione di report/analisi - Gestione delle code - Gestione di call center - IVR - Instradamento delle chiamate - Monitoraggio delle chiamate - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Trasferimento delle chiamate - Trasferimento di file ## Integrazioni (3 in totale) - AroTRON - Fidelio ERP - protel PMS ## Opzioni di supporto - Email/Help desk - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Programmi per registrare le chiamate](https://www.capterra.it/directory/30533/call-recording/software) ## Alternative 1. [3CX](https://www.capterra.it/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Clari Copilot](https://www.capterra.it/software/194117/wingman) — 4.7/5 (313 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [RingEX](https://www.capterra.it/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 5. [CallHippo](https://www.capterra.it/software/159578/callhippo) — 4.4/5 (678 reviews) ## Recensioni ### "A world contender for CTI systems" — 5.0/5 > **Angelos** | *13 febbraio 2020* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none. > > **Inconvenienti**: Nothing that I can think off, it performed more than adequately > > I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended. ----- ### "Exelysis Cloud is the best communication tool" — 5.0/5 > **Tasos** | *18 febbraio 2020* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption. > > **Inconvenienti**: We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size. > > The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose. ----- ### "Dialing all the way" — 4.0/5 > **Nenad** | *7 settembre 2022* | Servizi finanziari | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Our current CRM integration with Exelysis is irreplaceable\! The software itself offers a tone of features and is constantly being improved. > > **Inconvenienti**: This is not a self installable package, it requires vendor integration and support. > > It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues. ----- ### "Great CTI" — 4.0/5 > **Christos** | *20 dicembre 2018* | Assicurazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: i can have the overall supervision of different inbound and outbound campaigns , at the same time . > > **Inconvenienti**: Probably i would suggest a different interface. More advanced manager console. ----- ### "A stable and fully featured solution for the most demanding call center" — 5.0/5 > **Stavros** | *6 dicembre 2018* | Ristoranti | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: - High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems > > **Inconvenienti**: It depends on proprietary operating system and database > > We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/137080/exelysis-contact-center?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/137080/exelysis-contact-center) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati