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Cos'è eDesk?
xSellco Helpdesk è l'unica soluzione di helpdesk appositamente creata per l'e-commerce. Potrai centralizzare, in una singola dashboard connessa, tutte le richieste e i dettagli degli ordini dei clienti provenienti da ogni canale di vendita.
xSellco assegna priorità alla tua casella di posta in arrivo in base all'urgenza del messaggio, ai thread in tutte le vendite, alle spedizioni e alle informazioni sugli ordini, evitando di ricercare i dati dei clienti. Le risposte suggerite e la traduzione automatica della lingua riducono i tempi di risposta, assicurando clienti più soddisfatti.
Versione di prova gratuita per 14 giorni.
Chi utilizza eDesk?
Dalle start-up alle grandi imprese, xSellco consente ai dettaglianti online di tutte le dimensioni di eliminare la complessità dall'assistenza clienti multicanale, supportando i clienti più velocemente.
Hai dubbi su eDesk?
Confrontalo con un'alternativa popolare
eDesk
Altre alternative interessanti a eDesk
Recensioni su eDesk
Great System - used for a couple years
Aspetti positivi:
Multi Channel functionality and to be onboard with a growing company who are actively investing and improving the platform on a noticeable timescale... When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. However through feedback and their own growth the platform has grown to match all and now offer more features than the more renowned systems.
Alternative considerate:
Easy to use, effective, effecient
Commenti: Utilize for all customer support uses. Saves time and allows for small support team.
Aspetti positivi:
Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support,
Aspetti negativi:
Nothings comes to mind as eDesk solves all our needs
Great Product, but Shady Company
Commenti: We've used the product since it was called Reply Manager, which was so fairly priced and worked well for our needs. Then it was acquired by XSellco, and it all went downhill. Year after year they increased prices, adding features that small-medium sized businesses may not necessarily need but were forced to adopt. Now as eDesk they again promised certain pricing for us (as a customer for almost a decade, maybe more), and they keep raising the price. No complaints on the product side, it is very robust. But as a company, I am thoroughly upset at their mistreatment and false promises constantly made to us, and would recommend any company trying to keep their support/helpdesk costs under control to stay away and explore other alternatives first. You never know what you'll be forced to pay within the next year...
Aspetti positivi:
Feature-rich, integrations with marketplaces
Aspetti negativi:
-Make fake promises -Do not honor their pricing commitments -Will raise prices on you again and again -No regard for customer loyalty
Risposta di xSellco
anno scorso
Hi Jake, It's important to highlight the extensive efforts we've invested in enhancing our product. Over recent years, we've introduced hundreds of new marketplace integrations, significantly improved user interfaces, and advanced AI automation capabilities. This ongoing development reflects our commitment to delivering a product that not only meets but exceeds contemporary standards. Our focus has been on increasing the value of our product substantially while managing to keep our core prices competitive and below the rate of inflation. We believe in offering cutting-edge features and a superior user experience at a reasonable cost. If you would like to let me know your email address I can take a look at your account and see where savings could be made. Our account managemnet team has been in over drive communicating, before during and after any price adjustments so please do reach out to them if you have not done so already.
Great chat support
Aspetti positivi:
Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.
Aspetti negativi:
Nothing to mention at present everything works as it should do.
Has saved us time and money
Aspetti positivi:
Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.
Aspetti negativi:
There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.
