--- description: Scopri le funzionalità di eDesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eDesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [eDesk](/software/137210/xsellco-helpdesk) # eDesk Canonical: https://www.capterra.it/software/137210/xsellco-helpdesk Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/137210/xsellco-helpdesk?page=2) > Vendi di più con l'helpdesk creato per l'e-commerce. Centralizza le richieste dei clienti di tutti i tuoi canali di vendita in un'unica dashboard connessa. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 71 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza eDesk? Dalle start-up alle grandi imprese, xSellco consente ai dettaglianti online di tutte le dimensioni di eliminare la complessità dall'assistenza clienti multicanale, supportando i clienti più velocemente. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 71 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.1/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: xSellco - **Area geografica**: Dublin 4, Irlanda - **Anno di fondazione**: 2012 ## Contesto commerciale - **Prezzo di partenza**: 0,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: francese, inglese, italiano, spagnolo, tedesco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 208 ## Funzionalità - Alerts/Escalation - Analisi visiva - Avvisi/Notifiche - CRM - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Database clienti - Gestione degli ordini - Gestione dei feedback - Gestione dei resi - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle code - Gestione delle comunicazioni - Gestione delle recensioni - Gestione delle spedizioni - Gestione di call center - Instradamento automatico - Live Chat - Macro/Modelli di risposte - Marketing multi-canale - Monitoraggio del coinvolgimento - Portale self-service - Prioritizzazione - Quadro della attività - Rendicontazione e analisi statistiche - Sistema plurilingue - Sondaggi e feedback - Third-Party Integrations ## Integrazioni (24 in totale) - Adobe Commerce - AfterShip - Aircall - BigCommerce - Brightpearl - ChannelEngine - Gmail - Instagram - Linnworks - Meta for Business - Microsoft Outlook - Mirakl - PrestaShop - Rithum - ShipStation ... e altre 9 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per il controllo di qualità dei call center](https://www.capterra.it/directory/33415/contact-center-quality-assurance/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3414 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18778 reviews) 4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1721 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1777 reviews) ## Recensioni ### "Great System - used for a couple years" — 4.0/5 > **Russell** | *12 dicembre 2017* > > **Vantaggi**: Multi Channel functionality and to be onboard with a growing company who are actively investing and improving the platform on a noticeable timescale... When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. However through feedback and their own growth the platform has grown to match all and now offer more features than the more renowned systems. ----- ### "Easy to use, effective, effecient" — 5.0/5 > **Jerry** | *29 agosto 2023* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support, > > **Inconvenienti**: Nothings comes to mind as eDesk solves all our needs > > Utilize for all customer support uses. Saves time and allows for small support team. ----- ### "eDesk Review: Poor Communication and Overbilling Issues" — 1.0/5 > **Frank** | *19 settembre 2023* | Vendita al dettaglio | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically. > > **Inconvenienti**: Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater. > > As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works. ----- ### "Great chat support" — 5.0/5 > **Utente Verificato** | *4 febbraio 2022* | Beni di consumo | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging. > > **Inconvenienti**: Nothing to mention at present everything works as it should do. ----- ### "Has saved us time and money" — 5.0/5 > **Andrew** | *6 dicembre 2021* | Prodotti tessili | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful. > > **Inconvenienti**: There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/137210/xsellco-helpdesk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/137210/xsellco-helpdesk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati