WorkWise ERP

Commenti: Overall we moved to WorkWise ERP to cut costs, gain some functionality, and have direct access to our data. They delivered on all of those needs. At the time of implementation we thought we would be able to use their manufacturing system, but found that with us being a custom job shop with variable processes and materials their shop floor and job cost system is not flexible enough for us to use effectively. But, because the system is built on SQL Server we have the ability to easily tie a costing system built for our industry into WorkWise ERP.

Vantaggi: For a great price you can pick and choose what features you need in your business. They offer pretty much everything, but some modules come with limitations. They do a great job of improving the software every year, and it's really moving in the right direction. Love the ability to add custom fields almost anywhere in the system, and change the work benches to fit your needs. Built on MS SQL Server with full access to the data when you host. Dash document repository is great by its self, but printing options in the software need improvement (see cons)

Inconvenienti: They are still working to replace the "Old" pieces of the software, and those are clunky and not very streamlined. As others have stated, their printing leaves a lot to be desired. You have very limited options when printing as everything has to be pre-defined for email/faxing and your only option at time of printing is to by-pass those presets and choose a physical printer. Even when setting up the default printers for the various documents, you need to type in the printer path, no look ups or drop downs. Their shop floor, scheduling, and costing features are very nice, but make sure you fully understand your needs and the limitations of the software. They have a standard cost option, but if you have multiple sites you can only have one standard cost. Also when you move any item into inventory you lose the cost breakdown between labor/material/overhead. Finally their financial reporting is very limited and clunky to put together. Luckily (like most ERP vendors) they work with a great 3rd party financial package provider that integrates great with their system and is very cost effective.

Commenti: As the Engineering Project Coordinator / Configurator
I have to say I enjoy it. It is different type of thought process but the best part is if you run into trouble and you need another set of eyes WORK Wise(rep has always been available to help

Vantaggi: CUSTOMER SERVICE
Positive 1) Accuracy no second guessing themselves
2) No guessing when customer is calling what choices go with the potential Sale
Example: if a customer wanted 2 ½” casters with a BUMPER that choice would not come up as a Question because only available with 3 ½” casters
3) A complete BOM & costs even if its 2 Units stack on one another with stacking all the accessories all included in the overall costs.
4) Customers can see the Acknowledgment up front with the specific options listed
IT Department
The Forecast Tool uses SKU vs CONFIGURATOR DATA
FINANCE
Positive 1) No costs have to be rolled Customer Service does not have to wait for SKU’s to be create & costs rolled
PRODUCTION PLANNING
Positive 1) Complete BOM with all options and stacking into one unique BOM

Inconvenienti: ENGINEERING
Negative there is much more DWG. Work adding extra levels of non-stocked non-controlled Assemblies
PRODUCTION PLANNING
Negative: 1) Description is a set back with CONFIGURE Items
2) When a Configure Unit is returned we need to create a SKU

Commenti: We have recently went LIVE with WorkWise ERP. We are very happy with our end product and our results so far. The Sale process was great and very informative. The sales team was very good at customizing a demo for our industry and business. The implementation team was excellent. Our Project Manager did an excellent job making sure all of our needs were met and helping us stay on track to meet our 6 month implementation time frame. I would highly recommend this software for any Made to Order manufacturer.

Vantaggi: Ease of Use
Implementation
Integration with CRM
Price
Cloud Offering
Customer Support
Engineer to Order Workflow
SolidWorks Integration
Scheduling

Inconvenienti: Install Team could be more thorough in knowledge of our Cloud Environment

Commenti: It has become much easier to pull sales data and enter forecasting information than our previous system. We struggled during our implementation and would have preferred to have additional on-site representatives to train our production team because prior to the implementation the production users did not have any familiarity with Workwise. We ended up running two systems concurrently for several weeks and that created a lot of headaches.

Vantaggi: I love the metrics provided on the invoice tracking screen. When it comes to tracking sales it makes it really easy to slice and dice the data in a lot of different ways. I also have been pretty satisfied with our experience of running the software on the cloud. Since our business runs on Mac computers that was one of my primary concerns and that has not been a major issue for us.

Inconvenienti: The documentation and help material is often for previous versions. There are many things that I would expect the system to do that it does not because many of the modules are built around previous version compatibility. While I understand that most of the modules are changing in Version 10 there are many parts of our Version 9.9 that seem very outdated. I also think that there should be Business Metrics Data that are standard or easier to configure. The Business Metrics module is very powerful but it takes a lot of effort to get things set up on our own. I would think there could be a group of canned reports that might not be perfect but still useful for most companies.

Commenti: As a strong user in 7 different ERP software tools in my career, Workwise is the 2nd most easy & powerful of tools I have used. Fixing bugs or problems 7 dealing with mods has been a rough spot along the way over my 9 years as a user.

Vantaggi: Wide functional flexibility, good range of modules. On-line help has improved a lot, inside support when you make a connection is good. In emergency situations response has been good. Upgrades have gone better than most in my past.

Inconvenienti: Printing & pdf use could be much better without use of 3rd party support. MODs should be rolled into future revs vs ongoing upgrade charges & still dealing with a mod years after. Patches & updates seem to throw problems into mix due to incomplete testing. Customer support on cases can lag way too long, 3 yrs & longer, avg 90 days or more, not acceptable to users Bugs & lack of support create frustration in users that TCM support within our organization (like me) then has to overcome or accept while supporting Workwise software.