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Cos'è Zingtree?

Zingtree semplifica la creazione, la personalizzazione, la distribuzione e l'analisi di alberi decisionali interattivi su domande e risposte, basi di conoscenza e strumenti di risoluzione dei problemi online. Con Zingtree è incredibilmente facile aiutare i clienti a risolvere autonomamente i problemi e ad esplorare meglio le informazioni della base di conoscenza. I clienti vengono guidati con garbo alle risposte e, se un problema non può essere risolto, i tecnici dell'assistenza ricevono informazioni di base sul problema del cliente. Facilmente integrato con sistemi di posta elettronica, chat, CRM o Help Desk, consente di risparmiare tempo e denaro.

Chi utilizza Zingtree?

Gli alberi decisionali interattivi sono un'ottima soluzione per qualsiasi azienda, progetto o persona che desideri risparmiare tempo e denaro ottimizzando i processi ridondanti sia internamente che esternamente.

Hai dubbi su Zingtree? Confrontalo con un'alternativa popolare

Zingtree

Zingtree

4,4 (96)
0,00 USD
Versione gratuita
Prova gratuita
53
6
4,3 (96)
4,3 (96)
4,5 (96)
VS.
Prezzo di partenza
Prezzi
Caratteristiche
Integrazioni
Facilità d'uso
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Servizio clienti
15,00 USD
mese
Versione gratuita
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113
79
4,5 (3.374)
4,4 (3.374)
4,5 (3.374)
Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su Zingtree

Punteggio medio

Nel complesso
4,4
Facilità d'uso
4,3
Servizio clienti
4,5
Caratteristiche
4,2
Rapporto qualità-prezzo
4,3

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
52%
4
39%
3
7%
2
2%
Vincentas
Vincentas
Customer Experience Manager (Danimarca)
Utente LinkedIn Verificato
Wireless, 51-200 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

It did everything we wanted to

4,0 6 anni fa

Aspetti positivi:

- easy to use - fast start - seamless integration

Aspetti negativi:

- Design options could be better - Could have even more integrations with other platforms

Utente Verificato
Utente LinkedIn Verificato
Servizi legali, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

4,0 7 anni fa

Commenti: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Aspetti positivi:

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Aspetti negativi:

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Utente Verificato
Utente LinkedIn Verificato
Settore automobilistico, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Basic, but Effective

3,0 6 anni fa

Commenti: Great for call centers and easy to use in terms of getting new employees off the ground and going.

Aspetti positivi:

Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out. It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs.

Aspetti negativi:

The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do. I also wish it had a better navigation bar to help narrow searches.

Utente Verificato
Utente LinkedIn Verificato
Esternalizzazione/Delocalizzazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

It is pretty easy to use and customize.

4,0 7 anni fa

Aspetti positivi:

Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Aspetti negativi:

As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

This is excellent and easy to learn. Great flexibility for implementation. Great product.

5,0 7 anni fa

Commenti: Used to set up interactive trouble shooting guide to capture tribal machine and maintenance knowledge, and this worked great. Feed back email great feature to correct/add information to trees.

Aspetti positivi:

Easy to learn and setup with flexible implementation techniques to make the presentation of each screen unique. Great support to help resolve any issues. Working on Interactive In-house Trouble Shooting Guide, and great place to capture tribal knowledge.

Aspetti negativi:

Had to get a separate software to put videos into trees due to IT firewall of facility. Has to have access to internet to work, or pay great price to put in isolated version.

Utente Verificato
Utente LinkedIn Verificato
Internet, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Responsive vendor, industry standards, some integration hiccups

4,0 7 anni fa

Commenti: Scalability, ease of editing frequently changing processes, and granular data capture lost with previous solution.

Aspetti positivi:

Easy to use and understand, train new authors on, make accessible to our agents, etc. Scalable, nice UI, good data gathering, and thus far no downtime at all.

Aspetti negativi:

Sometimes user innovation is stiffled by an approach to Zendesk integration that is rather rigid. For example, surfacing different categories of decision trees required a simple but customer implementation for me team. Also, some bugs have taken a very long time to mitigate in our implementation and team at Zingtree doesn't have a secure approach for resolving this short of access to our implementation

Utente Verificato
Utente LinkedIn Verificato
Esternalizzazione/Delocalizzazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Efficient and easy to use

4,0 7 anni fa

Aspetti positivi:

ZingTree has helped us to calibrate our call flow and helped our staff to identify the correct info to be provided to our customers.

Aspetti negativi:

It takes some time to load the zingtree agent scripting. History won't give you the details of the info you've entered at the end of the path.

Doug
Director, Data Governance (USA)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Positive from every perspective!

5,0 7 anni fa

Aspetti positivi:

Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.

Aspetti negativi:

Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.

Alexis
Digital Marketing Manager (USA)
Utente LinkedIn Verificato
Beni di consumo, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Zingtree was the perfect solution for an interactive troubleshooting walkthrough tool.

4,0 7 anni fa

Aspetti positivi:

Zingtree's backend interface is extremely intuitive and user friendly. U.S. Boiler has been able to easily and accurately create troubleshooting walkthroughs for U.S. Boiler products. These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues.

Aspetti negativi:

The only issue I've experienced with Zingtree is the sizing of imagery. My images were not responsive to mobile devices. However, I did reach out to a representative of Zingtree and my problem was promptly resolved.

Lisa
Lisa
Owner (USA)
Utente LinkedIn Verificato
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

I have multiple trees in Zingtree and I am working on embedding them in my website and other places

5,0 7 anni fa

Commenti: I can find out what is really important to prospects regarding their future custom product with my company.

Aspetti positivi:

It's pretty easy to build a complex tree. It took me a little bit to figure out the best way, and I still don't understand all the builders, but I haven't taken the time to try to understand them.

Aspetti negativi:

I wish the visual builder worked better for me. I'm probably using it wrong, but it's all wonky. I just don't have the time to figure it out. I just build manually.

Deanna
Knowledge & Content Manager (USA)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Good end user experience, bad backend experience

4,0 7 anni fa

Commenti: The ZenDesk integration is key.

Aspetti positivi:

The end product is easy for our agents to use. Looks nice and functions well. We chose Zingtree above other platforms because of its integration with ZenDesk. Great customer support too!

Aspetti negativi:

The UI for building the decision tree leaves a lot to be desired. There needs to be a blend between the Thumbnails View and the Simple View on the Overview part of the site when you are in the backend. I need to be able to see all of the text that is on the Node (which is shown in the Thumbnail View) and where each of the nodes links to (which is only shown in the simple view). It makes no sense and I have to switch back and forth between the two constantly. The Virtual Designer is also TERRIBLE and I had to write out each of the nodes on sticky notes on my wall to make any sense of this thing after it got to a certain size. There is also the issue of the history of the decision tree in the ZenDesk integration. It only records the answers and not the questions so it's basically USELESS for the next agent who looks at the ticket. It would also be great to be able to automatically input the history as an internal note in ZD. The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work.

Risposta di Zingtree

7 anni fa

Hi Deanna - We've posted a major update to Designer since you wrote your review. It's a lot easier now to manage your trees in this tool. Also - the Zendesk agent app does indeed display questions and answers.See the summary of the Zendesk app (and the History view screenshot) on this page: https://zingtree.com/faq.php?start_node=26&start_tree=141123244000 We're continuing to improve Zingtree based upon our customer's feedback, and in general your comments are really helpful. Bill

Jessica
Training Supervisor (USA)
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easy, convenient, helpful

5,0 7 anni fa

Commenti: As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.

Aspetti positivi:

I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.

Aspetti negativi:

The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".

Laura
PAC Service Escalation (USA)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Easy for Beginners and Advanced Users

5,0 7 anni fa

Aspetti positivi:

I really appreciate the ease in updating and editing existing trees. I can easily preview my changes before I commit to the new information.

Aspetti negativi:

I don't like that it is sometimes difficult to navigate the changes in font, size and parameters within a node. I would like to be able to copy information and have the formatting stay consistent.

Sabriena
Customer Service Manager (Canada)
Sicrezza e indagini, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great experience! It's super affordable and works great!

5,0 7 anni fa

Aspetti positivi:

I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.

Aspetti negativi:

It's super tedious to edit when you get tons of nodes. It's complicated to update and find one thing if your tree is massive.

Melvin
Director, Business Solution Design & Support (USA)
Ospedali e sistemi sanitari, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great product...Extremely flexible tool for the contact center environment.

4,0 7 anni fa

Commenti: Ability to improve quality and onboarding of contact center staff.

Aspetti positivi:

It's flexibility and reliability is what makes the product stand out from similar applications. Would recommend it to ay company that requires a flow three solution.

Aspetti negativi:

The form aspect of the tool could use a little improvement. We would like to be able to more easily create forms and transmit the data to our data warehouse.

Ena
Operations Analyst (USA)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great Support Team behind the product, really listens to users

3,0 7 anni fa

Commenti: one of the only softwares out there to help our situation, and overall great product

Aspetti positivi:

The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.

Aspetti negativi:

There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.

Mathieu
Knowledge Manager (Francia)
Materiali da costruzione, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good product, with many upgrades.

4,0 7 anni fa

Commenti: Better support quality for our level 1 SD

Aspetti positivi:

- Easy to use (Admin and agents) - Many new feature added the last 6 monthes - Easy html customization

Aspetti negativi:

- Complex trees can be long to load (in visual designer mostly) - Can't copy tree question from a tree to another tree, you have to open question and copy paste the content

Larissa
CEO (Australia)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Trees were very easy to build and look great with full ability to add images and format text.

4,0 7 anni fa

Commenti: Helps my customers find the answers they want with minimal ongoing staff input.

Aspetti positivi:

I found it really easy to customise formatting of each node. Overall the program is very intuitive and easy to use.

Aspetti negativi:

I had trouble embedding my decision tree into an older version of a Godaddy website builder, but with great support from the Zingtree team we found a work-around that looked great!

Utente Verificato
Utente LinkedIn Verificato
Internet, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Simple, easy, some easy wins for UX fixes

4,0 7 anni fa

Aspetti positivi:

Web design is simple and nice looking. I like the import/export options and the ability to edit using Excel / CSV.

Aspetti negativi:

Some workflows, like creating new nodes and choosing the type of node, have super small click targets , when they could easily be quite large. Making larger click targets allows me to move faster. I would also like to see keyboard shortcuts / hotkeys.

Jen
VP of Sales (USA)
E-learning, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

I'm very happy with this script writing tool. It's made a significant difference in my department!

5,0 7 anni fa

Aspetti positivi:

It is very easy to use for my employees. It's now as if I was personally speaking to each prospect we talk to.

Aspetti negativi:

I wish it was a little easier to use only some nodes from other trees without copying the entire tree over.

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Useful tool with amazing customer support

4,0 7 anni fa

Commenti: Just being able to build the tool. It required a lot of extra framework outside of Zingtree.

Aspetti positivi:

The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.

Aspetti negativi:

The variable limitations. I feel the logic nodes should be able to compute more complex equations taking several variables into account.

PC
Manager (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Setup was ok, Reporting was confusing.

3,0 7 anni fa

Aspetti positivi:

I thing I like the most was the choose-your-own-adventure way our customers could use the software.

Aspetti negativi:

The setup was was very difficult especially if the tree had a lot of nodes. Reporting was confusing and it was very difficult to delete test runs or runs per IP easily. Manually doing it 1-by-1 was a chore.

Risposta di Zingtree

7 anni fa

For test runs, we recommend using the "push live" feature. This may not have been available when you first onboarded. Essentially, Zingtree maintains a "development" and a "live" version of a tree. You test against the development version, and then "push" the live version out to your end users. The two versions maintain separate reporting.

Jose
Tier 2 (USA)
Software informatici, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Better flow of work

5,0 6 anni fa

Aspetti positivi:

I work on a team where we have lower techs troubleshooting issues before it gets to me. Zingtree has been extremely helpful for when my team or myself are not available, for the other techs to see what we have built up on how to resolve some issues.

Aspetti negativi:

Zingtree can sometimes be a pain to build up but could just be user error.

Tashay
Customer Care Manager (USA)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

We are using Zingtree in our contact center to streamline our call handling process.

4,0 7 anni fa

Aspetti positivi:

I love the support, it is exceptional. I also like how easy it is for my agents to use. The presentation of the flow once you create it, also is awesome.

Aspetti negativi:

It isn't that intuitive and it can be hard to find videos to show exactly what you need to do. When I am trying to set up flows I often have to reach out for help, that is a little frustrating for me. I also hate that the system doesn't connect with some of our internal systems, our agents log in to way too many systems as is.

Regina
Customer Service Manager (USA)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

The setup and support has been great.

5,0 7 anni fa

Aspetti positivi:

Makes things really easy for our customers as it allows all of the information to be in one place and integrate together

Aspetti negativi:

I have not had a negative experience so far. Even when I ran into issues the support team was able to help us quickly