--- description: Scopri le funzionalità di Zingtree, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zingtree - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [Zingtree](/software/137736/zingtree) # Zingtree Canonical: https://www.capterra.it/software/137736/zingtree Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/137736/zingtree?page=2) > Zingtree semplifica la creazione di alberi decisionali interattivi, script di chiamata, guide di processo, sistemi diagnostici e altro ancora. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 95 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Zingtree? Gli alberi decisionali interattivi sono un'ottima soluzione per qualsiasi azienda, progetto o persona che desideri risparmiare tempo e denaro ottimizzando i processi ridondanti sia internamente che esternamente. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 95 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Zingtree - **Area geografica**: Larkspur, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 0,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Alerts/Escalation - Applicazioni di analisi dati - Automazione dei processi aziendali - CRM - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di diagrammi - Creazione di report/analisi - Database clienti - Definizione degli script di chiamata - Gestione del flusso di lavoro - Gestione della knowledge base - Gestione della posta elettronica - Gestione delle code - Gestione di call center - Instradamento automatico - Integrazione telefonia-computer (CTI) - Live Chat - Modellazione e progettazione dei processi - Parametri prestazionali - Portale self-service - Senza codice - Sondaggi e feedback - Strumenti collaborativi - Trascinamento della selezione (Drag & Drop) - Trasferimento delle chiamate ## Integrazioni (6 in totale) - Freshdesk - Intercom - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Opzioni di supporto - Email/Help desk - Chat ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [BPM software](https://www.capterra.it/directory/30010/business-process-management/software) - [Software per decision support](https://www.capterra.it/directory/30544/decision-support/software) - [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software) ## Alternative 1. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Yonyx](https://www.capterra.it/software/130406/agi-self-service) — 4.7/5 (258 reviews) 3. [Decisions](https://www.capterra.it/software/149492/decisions) — 4.6/5 (27 reviews) 4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [NiCE CXone](https://www.capterra.it/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Recensioni ### "Zingtree was just what we needed for our call center to troubleshoot\!" — 5.0/5 > **Brooke** | *19 giugno 2018* | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Great for new hire training as well as existing employees scripting\! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements. > > **Inconvenienti**: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able\! > > Easy to use, easily customizable, great for new hires and scripting alike\! ----- ### "Love it\! Use to create comprehensive trees to assist support teams" — 5.0/5 > **Yogesh** | *20 giugno 2018* | Industria alberghiera | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition. > > **Inconvenienti**: cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree. > > Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams. ----- ### "Abrupt service changes" — 2.0/5 > **Warren** | *24 aprile 2024* | Studi legali | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Enabled us to embed a simple decision tree into our website. > > **Inconvenienti**: Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste. > > Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering. ----- ### "Make Your Own Knowledge Base" — 5.0/5 > **Crystal** | *31 maggio 2017* | Assicurazioni | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry. > > **Inconvenienti**: We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops\! A great product that I continue to tell people about today. :) ----- ### "Easy to use with ALOT of advanced possibilities." — 5.0/5 > **Lasse** | *20 giugno 2018* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support\!\! > > **Inconvenienti**: It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers. > > More fcr, easy internal and external help center ----- Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/137736/zingtree?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/137736/zingtree) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati