Zingtree
Cos'è Zingtree?
Zingtree ti consente di creare, personalizzare, distribuire e analizzare alberi decisionali interattivi, guide di processo e script di chiamata agente che vivono sul tuo sito web.
Con Zingtree è incredibilmente facile aiutare i clienti a risolvere autonomamente i problemi, a navigare meglio nei siti web e tra i prodotti e a trovare in modo intelligente le informazioni giuste per qualsiasi processo (interno o rivolto al cliente).
Le integrazioni con Zendesk, Salesforce, Freshdesk, WordPress, Slack, Zapier e altri sono disponibili gratuitamente.
Chi utilizza Zingtree?
Gli alberi decisionali interattivi sono un'ottima soluzione per qualsiasi azienda, progetto o persona che desideri risparmiare tempo e denaro ottimizzando i processi ridondanti sia internamente che esternamente.
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Recensioni su Zingtree
Yogesh
Love it! Use to create comprehensive trees to assist support teams
Commenti:
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.
Aspetti positivi:
ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
Aspetti negativi:
cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
Utente Verificato
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Commenti: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Aspetti positivi:
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
Aspetti negativi:
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
Fran
Very easy to set up and edit
Aspetti positivi:
I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).
Aspetti negativi:
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved. More templates would be a nice addition
Risposta di Zingtree
5 anni fa
Hi Fran - Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven. Please reach out to me at [email protected] if you'd like to share your ideas. Thanks, Bill Dettering Zingtree https://zingtree.com
Brooke
Zingtree was just what we needed for our call center to troubleshoot!
Commenti: Easy to use, easily customizable, great for new hires and scripting alike!
Aspetti positivi:
Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Aspetti negativi:
Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
Utente Verificato
It is pretty easy to use and customize.
Aspetti positivi:
Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.
Aspetti negativi:
As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.
