--- description: Scopri le funzionalità di Zonka Feedback, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Strumenti per survey](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.it/software/137773/zonka-feedback Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/137773/zonka-feedback?page=2) > La piattaforma CX di Zonka Feedback è un software multicanale di feedback e sondaggi. Misura, migliora e trasforma l'esperienza cliente dei dipendenti. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 68 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Zonka Feedback? Zonka Feedback è adatto a qualsiasi settore basato sui servizi che si affida all'esperienza del cliente e sta cercando di cambiare il modo di ricevere il feedback e renderlo completo e basato sull'azione. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 68 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Zonka Feedback - **Area geografica**: New Delhi, India - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 199,00 USD - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Analisi delle sensazioni - Analisi delle tendenze - Analisi di testo - Applicazioni di analisi dati - Avvisi/Notifiche - Branding personalizzabile - Comunicazione multi-canale - Creazione di report/analisi - Dashboard - Distribuzione multi-canale - Domande discriminanti - Domande personalizzabili - Email Marketing - Estrapolazione di dati - Etichettatura - Feedback anonimi - Generatore di sondaggi - Gestione contatti - Gestione dei feedback - Gestione dei modelli - Gestione dei sondaggi - Gestione del controllo qualità - Gestione dell'esperienza del cliente - Gestione delle prestazioni - Gestione di feedback negativi - Importazione/Esportazione di dati - Libreria di domande - Live Results Sharing - Logica di esclusione - Messaggistica programmata - Messaggistica via SMS - Modelli personalizzabili - Moduli personalizzabili - Monitoraggio lamentele - Personalizzazione dei messaggi - Personalizzazione di URL - Raccolta dati multi-canale - Raccolta di risposte offline - Rendicontazione e analisi statistiche - Segmentazione - Segmentazione della clientela - Sondaggi e feedback - Sondaggi sul coinvolgimento dei dipendenti - Sondaggio tramite cellulare - Strumenti collaborativi - Struttura sondaggio CES - Struttura sondaggio CSAT - Struttura sondaggio NPS - Third-Party Integrations - Visualizzazione di dati ## Integrazioni (11 in totale) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) ## Categorie correlate - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per sondaggi SMS](https://www.capterra.it/directory/32937/sms-survey/software) - [Software per analisi qualitativa](https://www.capterra.it/directory/31297/qualitative-data-analysis/software) - [Tool per web scraping](https://www.capterra.it/directory/30933/text-mining/software) ## Alternative 1. [SurveyMonkey](https://www.capterra.it/software/32728/surveymonkey) — 4.6/5 (10499 reviews) 2. [Jotform](https://www.capterra.it/software/158456/jotform-4-0) — 4.7/5 (2919 reviews) 3. [Typeform](https://www.capterra.it/software/137289/typeform) — 4.7/5 (974 reviews) 4. [QuestionPro](https://www.capterra.it/software/135455/questionpro) — 4.8/5 (539 reviews) 5. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5308 reviews) ## Recensioni ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 giugno 2020* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Inconvenienti**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- ### "Awesome Feedback Tool; Works On the Go" — 5.0/5 > **Utente Verificato** | *9 agosto 2021* | Studi legali | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want > > **Inconvenienti**: - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name \& Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited > > I have been very happy with Zonka so far. This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue. I think Zonka has been of good value for the money because you really do get a lot for what they offer. I think one of my favorite features is being able to use their app on my iPad so I can get instant feedback from clients instead of emailing them later. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 ottobre 2021* | Servizi finanziari | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Inconvenienti**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Easy to use and superb analytics" — 5.0/5 > **Utente Verificato** | *8 maggio 2020* | Ricerca | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home\! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research. Basically, an excellent tool for capturing data. 1. Highly user-friendly 2. Increased my response rate - since the surveys look oh-so-good 3. Easy to configure 4. Can run unlimited surveys together 5. Any question types can be added 6. Can upload images - comes very handy for me in surveys 7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 8. Reporting is great (I already mentioned) > > **Inconvenienti**: I cannot think about anything I really dislike. It's my favorite surveying tool so far\! ----- ### "Very useful survey and poll tool that makes getting actionable feedback easy" — 5.0/5 > **Utente Verificato** | *24 giugno 2021* | Marketing e pubblicità | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Determining customer sentiment - sometimes not clearly communicated by customers in person - is very helpful in improving products and services. With Zonka, you can get to the heart of an issue and resolve it fast. > > **Inconvenienti**: There is a bit of a learning curve, however, for the most part it is intuitive and most users will find it easy to set up in a short amount of time. > > This helps us fine tune our service offerings and eliminate problems before they become significant. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/137773/zonka-feedback?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/137773/zonka-feedback) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati