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Cos'è Bench?
Bench è pensato per i proprietari di piccole imprese che desiderano concentrarsi sulla propria attività, non sulla contabilità. Ogni mese Bench trasforma i tuoi dati in bilanci pronti per le dichiarazioni dei redditi. Con l'app Bench puoi monitorare la salute della tua attività finanziaria, scaricare i tuoi bilanci e chattare con il tuo team in qualsiasi momento. Inoltre, alla fine dell'anno, Bench ti fornisce tutto ciò di cui tu (o il tuo CPA) avete bisogno per presentare le tasse.
Chi utilizza Bench?
Proprietari di piccole imprese che desiderano concentrarsi sulla propria attività e non sulla contabilità.
Hai dubbi su Bench?
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Bench
Recensioni su Bench
Alternative considerate:
Love Bench!
Commenti: Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.
Aspetti positivi:
I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.
Aspetti negativi:
The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.
Risposta di Bench Accounting
4 anni fa
Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.
A great value of service for taking care of bookkeeping
Commenti:
Great experience and helpful service. Awesome value since an in-person CPA would be double the cost.
Bench was especially around tax time when it comes to working with me to get my numbers buttoned up.
Aspetti positivi:
The iOS app is simple and easy to use. I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service
Aspetti negativi:
Some of the features like their Pulse tab of real time bank account syncing and electronic PDF statement syncing are glitchy.
Bench - A rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face.
Commenti:
Oh, Bench, where do I begin? Our journey together has been like a rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face. From the magical year of 2020, we embarked on an adventure, not knowing it would turn into a saga worthy of its own sitcom. Our point of contact changed more often than a chameleon in a disco, each time promising a smooth transition that felt more like a game of hot potato. The nuances and complexities of our account were supposed to be handled with care, yet they were tossed around like a salad, leading to a delightful mix of confusion and misplaced assumptions. Let's not forget the enchanting dance of communication with our main Bench point of contact, our very own guide through this nightmare. Their performances were nothing short of spectacular, a blend of confusion, misinformation, and the occasional contradiction. It was like watching a mime trying to explain quantum physics – utterly baffling but strangely captivating.
If you like jokes, you should hear the one were they cancel tax fillings the week before they are due after months of working with their team to get everything reviewed and ready for filing. Their solution, leave your business hanging and waiting for updates and promises that never seem to come all while collecting their monthly billings and service fees but never actually providing the contracted services.
Use Bench if you like your accounting services like a rollercoaster without the thrill, a puzzle without a solution.
Aspetti positivi:
Simple and easy to use platform interface and features. Consolidated communication in platform.
Aspetti negativi:
Contradicting communication from our point of contact. Multiple changes with our point of contact and main bookkeeper. Charging us 21+ months of billings for accounting and tax services they never provided or actually completed. Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months. Tax filing errors that we had to discover with a 3rd party accounting firm. If you like getting ripped off, money stolen and then have to hire another accounting firm to fix all the issues they caused, then Bench is for you.
Good Quality; Probably too Much for a Smaller Company
Commenti: I like the product, but am unsure of the value for smaller firms with fewer expenses.
Aspetti positivi:
I like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick.
Aspetti negativi:
Overall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost.
Risposta di Bench Accounting
anno scorso
Thank you for your feedback. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks. Most recently, we launched Real-Time Data from your connected financial accounts. This means you get a snapshot view of all your money in and money-out, out whenever you need it, even before your books are closed, allowing you to focus on what's most important - focusing on your business.
Bench is great
Commenti: My accounting was solved using bench, literally it's set it and forget it, these guys are top notch and make your life easy.
Aspetti positivi:
Incredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you.
Aspetti negativi:
The only con here is that I didn't switch sooner.
Risposta di Bench Accounting
5 anni fa
Thank you so much Byron for your kind words! We are so happy to be working with you.
Great product, worth the cost for peace of mind
Aspetti positivi:
I like that it's easy to use, comes in a user-friendly format, and simplifies accounting for me. It's dummy-proof! I'm mostly looking forward to an easier tax season with this software.
Aspetti negativi:
It's a little expensive for a one-person office, so I wish there were more tiers in pricing. But I like the product and will continue to use it, and understand that it costs money for a good product.
Risposta di Bench Accounting
4 anni fa
Hi Heidi! Thanks so much for the kind words. If you ever feel that your average monthly expenses have decreased, we can always conduct a pricing review to see if you fall into another pricing tier. All the best!
Alternative considerate:
Ditched Quickbooks and saved a lot of time
Commenti: I am spending a lot less time on bookkeeping and accounting.
Aspetti positivi:
Very easy implementation - love the human support on closing the books each month.
Aspetti negativi:
Not all of my business accounts can be connected via feed (ie intuit payroll), which requires a drag and drop upload each month.
Alternative considerate:
Easy to use, great customer service
Aspetti positivi:
This was super easy to set up and describe exactly what I was using it for. other providers took ages to figure out how to integrate my Amazon sales but Bench just got it!
Aspetti negativi:
The pricing was a bit on the higher side especially the catch up accounting that ended up being a large lumpsum in my case!
Risposta di Bench Accounting
4 anni fa
Thank you so much for sharing, Rahul!
Enjoying Bench Accounting for my Small Business
Commenti: Bench helps me stay on top of my bookkeeping and know that my "i"s are dotted and "t"s are crossed.
Aspetti positivi:
I like how simple it was to connect my bank accounts as well as third party payors (eg. paypal, stripe). The interface is intuitive to navigate and uploading receipts using my custom email is a nifty trick!
Aspetti negativi:
I wish linking to Bench Tax or having some sort of tax center was a bit more seamless.
Risposta di Bench Accounting
3 anni fa
Hi, Scott! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you're finding our interface user friendly, and that your team has been able to help you stay on top of your finances!
I wish we would have invested in this sooner!
Commenti: I LOVE it so much!! I wish we would have started using this from the start with our business.
Aspetti positivi:
Bench has changed our business for the better! Having all of our books from month to month in one place is GAME changing! My favorite part is the real time look at the health of our business because our books are now done monthly. I can be confident that we'll never be behind! Which helps us make better business decisions!
Aspetti negativi:
When I was first new to Bench and terms like "balance sheet" and "profit and loss" I wished there was a hover by where you click on them at the top that gave a quick description of what each meant.
Risposta di Bench Accounting
4 anni fa
We're thrilled to hear this, Ashley! We've passed your glowing words to your bookkeeping team, who will be equally as thrilled.
Do Not Recommend
Commenti: My service has been terrible. I spent over $5000 and do not have access to my books. Customer service was lacking and my bookkeeper would respond to my inquiry on timeline with responses like... I am on it like white on rice. Professionalism, accuracy and commitment to the contract is very lacking.
Aspetti positivi:
I liked the idea of having support and a knowledgeable team to up to date and accurate financials. Unfortunately that was not my experience with Bench.
Aspetti negativi:
I have worked with Bench for over a year and cannot get access to any of my financials. I check in on a daily basis to understand when and how I might get access to my books, but given answers about their three part review process with no explanation or timeline for when I will get my books. After working daily with Bench to get my financials for 2023 for over 5 weeks, I am told the financials will not be ready until after tax season and if I want them to file a tax extension. I could not recommend this service to anyone.
Alternative considerate:
SaaS, but with people you get to know
Commenti: Bit of a bumpy onboarding with aggressive trials clearly operated by a different team, but so much smoother once you start a subscription and are assigned your bookkeeper.
Aspetti positivi:
A pleasant mix of self-service software, with a reliably consistent team who does genuinely get to know my business.
Aspetti negativi:
It is a walled garden, so no integrations with any existing software. Leads to a lot of duplicate or redundant content in Xero, Expensify, and other tools I use.
Risposta di Bench Accounting
2 anni fa
Hi Jacob, thank you so much for taking the time to write this review and providing feedback. We're thrilled to hear that your team has been consistent and knows your business. We have also taken your feedback back to our teams internally to see if there are any improvements we can make
One less thing off of my plate...
Commenti: I am saving myself hours and hours of handling the bookkeeping. I am confident that it is done correctly and I am not missing anything. I like having someone to ask bookkeeping questions to if need be.
Aspetti positivi:
I was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible. I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf. Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life!
Aspetti negativi:
I don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well.
Risposta di Bench Accounting
4 anni fa
Hi Emily! We're thrilled to hear that we have been able to take one more thing off your plate. We have also shared your feedback with your team! A member of our Client Success team would also love to connect with you regarding your pain points. We will be reaching out via email shortly!
DO NOT USE BENCH
Commenti: The worst experience. They will steal from you and provide no services.
Aspetti positivi:
Nothing. They do not know what they are doing. There customer service is horrible.
Aspetti negativi:
This is a very incompetent company. They have charged me thousands for services that they have not performed. I have used them for almost a year. I have tried to cancel them and they keep charging me. When you call, no one answers in any department. The voice mail states that they will call you back with in 1 business day. My rep ([sensitive content hidden]) makes appointments and will not hold the appointment time. You sit there and wait for them and they never call.
Risposta di Bench Accounting
9 mesi fa
Dear Don, We sincerely apologize for the frustrating experience you've had with our services. This is certainly not the level of service we aim to provide. We take your feedback seriously and would appreciate the opportunity to investigate and address your concerns. Our customer success team will be reaching out to resolve the issues you've encountered promptly. We understand the importance of reliable and transparent service, and your feedback is invaluable in helping us improve. We are committed to ensuring a better experience for our customers, and we hope to have the chance to regain your trust. Thank you for bringing this to our attention.
failed to file business taxes on time and did not file personal taxes properly
Commenti: tldr; terrible - incompetent, will not support client if there are missed filing deadlines, penalties and fees. During my sales onboarding call, I talked about my 10 years of doing business in NYC as a sole owner of an s-corp. I have to file extensions from time to time. Bench assured me this would be no problem. They missed the deadline to file my business return with NYC. When I asked Bench about this, they replied that they don't do municipal filings. I asked why didn't my tax preparer notify me - the short answer: he didn't even know NYC requires a seperate business filing. It took several intense phone calls to get a refund. My personal returns were the same. They didn't calculate my estimated tax liability when the filed my extension. I got hit with hundreds in penalties and interest. Again I asked why they didn't notify me. Answer: it was in our disclaimer. If you look at what Bench offers, they are charging a premium for essentially googling information for you. The actual issues you will need guidance on, they don't offer. Furthermore, they will not advise you of critical filing necessities because it's in their list of "disclaimers". Find a local tax accountant who understands your business and will have your best interests in mind.
Aspetti positivi:
The dashboard chat and customer call scheduling were pretty responsive.
Aspetti negativi:
a bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages.
Risposta di Bench Accounting
2 anni fa
Hi there, Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations, and our Client Success Team has been actively reaching out to you to address the frustrations.
Bench is Amazing
Commenti: Bench is amazing. As a small business owner I was spending too much time categorizing expenses and correctly documenting items for the P&L or balance statement. Bench offers such an amazing service and any time I had a question or issue my Bench specialist was right there. I would highly recommend Bench to anyone who needs bookkeeping services (and their tax team is amazing as well). Couple all of that with their service team's (big shout out to [SENSITIVE CONTENT HIDDEN]) genuine care for you and your company and you have kind of a no brainer.
Aspetti positivi:
The platform is intuitive and easy to use. You speak directly with the individual managing your account, which is nice for continuity. Any discrepancies are easily adjusted or annotated. It exports to multiple file types for integration with other platforms. It links with your accounts so you don't have to manually input everything. AND THEIR TEAM ACTUALLY CARES ABOUT YOU, which is a breath of fresh air.
Aspetti negativi:
Sometimes there are functionality issues with linked accounts, but usually it is because of the security protocols of the bank or account.
Risposta di Bench Accounting
4 anni fa
Wow! Thank you so much, Joshua. We are absolutely thrilled to hear about your experience. We're excited to keep providing the support you need so you can continue to grow your business!
Good start, low customization
Commenti: Overall, I still recommend Bench if you are starting out and a small business under $1 Million in sales. However, as you grow, I would recommend switching to Quickbooks.
Aspetti positivi:
Prior to Bench, we used Quickbooks, and it was lifesaver! We had no idea how to use Quickbooks for bookkeeping and Bench made it easy for us. There was low setup involved and their dashboard was amazing.
Aspetti negativi:
As our company grew, we needed more information in our financial statements. At the time, there was low customization with Bench, and we couldn't add or change things in regards to our Profit and Loss statement. Also, at the time, they only did cash based accounting.
Risposta di Bench Accounting
4 anni fa
Thank you for taking the time to share your experience and feedback. We are constantly looking to improve our service, and listening to your feedback is hugely important to us!
Total disaster of company
Commenti: I am a bit puzzled on how there are so many 5 star reviews. My experience has been a total disaster. Stay away, just Google for "Bench reviews Reddit" and you will find the real users experience.
Aspetti positivi:
Excellent service to receive an extra dose of stress.
Aspetti negativi:
They have changed my bookkeeper 4 times in a single year; they made repeated mistakes after mistakes on my books, nothing was personalized, all they do is to set the system to classify the transactions; 2 different 'tax experts' that gave me wrong information; books are NEVER completed on time, they are constantly late by several months; about filing taxes: they will file for an extension regardless of whether your books are done or not.. without even consulting with you; messages and emails are never replied to, you have to call every time and nothing gets resolved;
Really Disappointing
Commenti: Poor. I do not feel that I am getting my money worth.
Aspetti positivi:
I thought I would enjoy seeing where my business expenses were going, but so far I am not able to tell what is going on.
Aspetti negativi:
No turn around on items I need categorized. No follow up. Slow to respond.
Risposta di Bench Accounting
9 mesi fa
Dear Kacie, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with our service. Providing clarity and efficiency in managing business expenses is indeed a top priority for us, and we regret that we have fallen short of your expectations. Rest assured, your feedback is invaluable to us, and we are actively working to address the issues you've raised. We are committed to improving our responsiveness and communication channels to ensure that all our clients receive the attention and support they deserve. We genuinely value your business, and we are committed to earning back your trust and confidence. A member of our Client Success Team will be following up with you shortly. Thank you for your understanding and patience as we work to resolve these issues.
Completely alleviated stress while reducing my bookkeeping costs
Commenti: When I first heard about Bench, I was nervous about switching from a standard, old school accounting firm I'd worked with for many years. Within a week, my fears were dissipating. Three years later, my fears are completely gone. Bench completely meets my needs as a small business owner - while saving me time and money.
Aspetti positivi:
Bench is SIMPLE. The software provides me an accurate and easy to understand overview of my monthly and annual financials with easy-to- process visuals and graphs. The software integrates automatically with my bank and credit card, alleviating the back and forth calls and emails I used to labor through with my former "brick and mortar" accountants. When I have a question, the Bench team is always available and quick to respond.
Aspetti negativi:
Nada! No complaints here! I have not experienced a single problem with the Bench software
The Back Pocket Tool That Solved My Bookkeeping Blindspot
Commenti: Overall, I find Bench.co to be an accessible, easy-to-use, game-changing bookkeeping tool and resource for entrepreneurs & SMEs. The team is efficient, friendly, patient, and thorough (even when I had an adverse reaction to tackling my stuck-point when it comes to bookkeeping and I managed to even annoy myself I was treated kindly, a currency I don't take lightly, especially this year). I even got a goodie from a referral. It felt awesome to be rewarded!
Aspetti positivi:
We all know that transitioning from the "idea" stage of a side gig to a real independent consultancy can be tricky. Without the right mentorship or support for small businesses, many are under the impression they don't need a bookkeeper. If I had known then what I know now, it could have saved me thousands of dollars and time which is priceless to time-scarce bootstrappers with multiple streams of income. I also like that Bench.co works closely with FreshBooks so when I need help I hear from both teams when needed. It's not just the AI in software, it's the EQ and human relationships that make it all come together. Bench.com are definitely real humans which I loved!
Aspetti negativi:
A real struggle bootstrappers have is time. Therefore, it was a near emotional crisis to embrace I had to go into my documents like a surgeon to know every weird detail of each expense which is time-consuming as the names may slightly differ from the actual purchase.
Risposta di Bench Accounting
4 anni fa
Thank you so much for sharing your experience! We really appreciate it.
Bench review
Aspetti positivi:
Easy to master accounting software and programmatic marketing is a little easier and is practically with Bench
Aspetti negativi:
One of the easiest software to find and use. No problem likely
Risposta di Bench Accounting
2 anni fa
We're so happy to be supporting you and your business, Djabire. It's great to hear that we've been able to give you valuable time back, so you can focus on growing your business!
Alternative considerate:
AMAZING SOFTWARE & CUSTOMER SERVICE
Commenti: I'd definitely recommend this software to all my friends. Easy to use and great customer service. They get the job done. Great investment.
Aspetti positivi:
How easy it is to use the software. It shows you all the financial details of your business.
Aspetti negativi:
I'm really happy with everything they've done so far.
Risposta di Bench Accounting
4 anni fa
Thank you so much Lizardo! Our engineering team will be so happy to hear you're loving the software and we're glad we can provide you quick access to important information you need. We love working with you and your business, and look forward to what the future has in store.
Very Happy With BENCH
Commenti: Easy Way To Stay On Top Of My Business, Taxes & Reports.
Aspetti positivi:
Very Easy To Use. Has many features & functionality.
Aspetti negativi:
I can't think of any. Very thorough for my particular needs.
Risposta di Bench Accounting
3 anni fa
Hi Daniel! Thank you so much for taking the time to write such a glowing review! We are excited to continue providing you the support you need so can continue to grow your business!
Good software
Commenti: Pleasant experience. Fix times need to be shorter.
Aspetti positivi:
The reporting tools are very clear. Very easy to upload new documents
Aspetti negativi:
Time to prepare full report of prior month takes a few weeks. Certain expenses are repetitively miscategorized.