--- description: Scopri le funzionalità di ProProfs Knowledge Base, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Knowledge Base - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione delle conoscenze](/directory/30094/knowledge-management/software) > [ProProfs Knowledge Base](/software/200137/proprofs-knowledge-base) # ProProfs Knowledge Base Canonical: https://www.capterra.it/software/200137/proprofs-knowledge-base Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/200137/proprofs-knowledge-base?page=2) > Il software ProProfs Knowledge Base è ideale per la creazione di knowledge base, domande frequenti, siti di assistenza, documentazione, manuali per l'utente e altro ancora. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 28 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza ProProfs Knowledge Base? Il software ProProfs Knowledge Base è progettato per piccole, medie e grandi imprese che operano in diversi settori. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 28 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: ProProfs - **Anno di fondazione**: 2008 ## Contesto commerciale - **Prezzo di partenza**: 79,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, finlandese, francese, giapponese, indonesiano, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Australia, Brasile, Canada, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Analisi di testo - Automazione dei processi e dei flussi di lavoro - Branding personalizzabile - Catalog Management - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Discussions/Forums - Editor di testo RTF - Gestione SEO - Gestione dei contenuti - Gestione dei feedback - Gestione dei sondaggi - Gestione della documentazione - Gestione della knowledge base - Gestione delle conoscenze - Gestione delle credenziali - Gestione delle risorse IT - Gestione di feedback negativi - Gestione utenti - Mappatura delle relazioni - Modelli - Modelli personalizzabili - Modifica del testo - Monitoraggio delle risorse IT - Portale self-service - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Ricerca del testo completo - Ricerca/Filtro - Sistema plurilingue - Sondaggi e feedback - Strumenti collaborativi - Struttura sondaggio NPS - Third-Party Integrations - Tracking delle modifiche - Trascinamento della selezione (Drag & Drop) - Visualizzazione di dati ## Integrazioni (14 in totale) - Disqus - Freshdesk - Google Analytics 360 - Jira - LiveChat - Lucidchart - Microsoft Azure - Olark - ProProfs Chat - Salesforce Starter - Slack - Tidio - Wufoo - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) ## Categorie correlate - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) - [Software per documentazione IT](https://www.capterra.it/directory/33755/it-documentation/software) ## Alternative 1. [Document360](https://www.capterra.it/software/177031/document360) — 4.7/5 (290 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Yonyx](https://www.capterra.it/software/130406/agi-self-service) — 4.7/5 (256 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Recensioni ### "Accessible and Secure Knowledge Base" — 5.0/5 > **Uttam Kumar** | *23 agosto 2023* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. > > **Inconvenienti**: I have nothing to dislike but would appreciate even simpler context-sensitive help. > > I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. ----- ### "Very Flexible Knowledgebase Software for Managing Multiple Sites" — 5.0/5 > **Utente Verificato** | *9 gennaio 2020* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate > > **Inconvenienti**: Workflow approvals could use improvement. Tooltips, lightboxes \& pop-ups require involvement from our development team. ----- ### "ProProfs needs to add features to their software to keep up with Thinkific" — 2.0/5 > **Valerie** | *22 agosto 2021* | Servizi legali | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. > > **Inconvenienti**: I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. > > The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. ----- ### "Ideal for Customer Support Process" — 5.0/5 > **Utente Verificato** | *11 giugno 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. > > **Inconvenienti**: Frankly, we will have to use the tool for some more time to identify any possible faults in it. > > ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. ----- ### "With Contextual Help, user experience has improved a lot\!" — 5.0/5 > **Deepak** | *26 settembre 2023* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. > > **Inconvenienti**: While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. > > We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/200137/proprofs-knowledge-base?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/200137/proprofs-knowledge-base) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati