---
description: Scopri le funzionalità di JIRA Service Management, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: JIRA Service Management - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per la gestione dei servizi IT](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.it/software/138769/jira-service-management

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> Jira Service Desk è un moderno software per service desk che tutti possono facilmente utilizzare.
> 
> Verdict: Rated **4.5/5** by 756 users. Top-rated for **Lo consiglieresti?**.

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## Panoramica

### Chi utilizza JIRA Service Management?

Team ad alta velocità che cercano di modernizzare le operazioni collegando sviluppo e IT, offrire esperienze di servizio eccezionali e rispondere rapidamente ai cambiamenti.

## Quick Stats & Ratings

| Metric | Valutazione | Detail |
| **Nel complesso** | **4.5/5** | 756 Recensioni |
| Facilità d'uso | 4.2/5 | Based on overall reviews |
| Assistenza clienti | 4.3/5 | Based on overall reviews |
| Rapporto qualità-prezzo | 4.3/5 | Based on overall reviews |
| Funzionalità | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Atlassian
- **Area geografica**: San Francisco, USA
- **Founded**: 2013

## Commercial Context

- **Prezzo di partenza**: 20,00 USD
- **Modello tariffario**:  (Free version available) (Versione di prova gratuita (free trial))
- **Target Audience**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
- **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: ceco, cinese, cinese tradizionale, coreano, danese, francese, giapponese, inglese, italiano, norvegese, polacco, portoghese, russo, spagnolo, svedese, tedesco, ungherese
- **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaigian, Belgio, Bielorussia, Brasile, Bulgaria, Canada, Cina, Cipro, Corea del Sud, Croazia, Danimarca, Emirati Arabi Uniti, Estonia, Filippine, Finlandia and 33 more

## Funzionalità

- Accesso da dispositivi mobili
- Alerts/Escalation
- Asset Lifecycle Management
- Assistenza clienti
- Avvisi/Notifiche
- Chat dal vivo
- Collaborazione in team
- Comunicazione multi-canale
- Condivisione dello schermo
- Controllo accessi/Autorizzazioni
- Controllo del processo di valutazione
- Creazione di report/analisi
- Flusso di lavoro per le valutazioni
- Gestione degli audit
- Gestione dei biglietti
- Gestione dei feedback
- Gestione dei problemi
- Gestione dei progetti
- Gestione del flusso di lavoro
- Gestione del rilascio
- Gestione dell'accordo sul livello di servizio (SLA)
- Gestione dell'inventario
- Gestione della configurazione
- Gestione della knowledge base
- Gestione delle attività
- Gestione delle capacità
- Gestione delle code
- Gestione delle conoscenze
- Gestione delle mansioni
- Gestione delle modifiche
- Gestione delle patch
- Gestione delle risorse IT
- Gestione di incidenti
- Gestione e monitoraggio da remoto
- Instradamento automatico
- Modifica del testo
- Monitoraggio dei cespiti
- Monitoraggio del progetto
- Monitoraggio delle attività
- Monitoraggio dello stato
- Portale self-service
- Rapporti IT
- Real-Time Analytics
- Real-Time Monitoring
- Rendicontazione e analisi statistiche
- Ricerca del testo completo
- Rilevamento di problemi
- Sistema plurilingue
- Sondaggi e feedback
- Strumenti collaborativi

... and 29 more features

## Integrations (101 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 86 more integrations

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza telefonica
- Chat

## Categoria

- [Software per la gestione dei servizi IT](https://www.capterra.it/directory/30672/it-service/software)

## Categorie correlate

- [Software per la gestione dei servizi IT](https://www.capterra.it/directory/30672/it-service/software)
- [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software)
- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)
- [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software)
- [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software)

## Alternative

1. [Action1](https://www.capterra.it/software/180609/action1-rmm) — 4.9/5 (237 reviews)
2. [Atera](https://www.capterra.it/software/144309/atera) — 4.5/5 (446 reviews)
3. [PDQ Deploy & Inventory](https://www.capterra.it/software/174535/pdq-deploy) — 4.8/5 (340 reviews)
4. [Wrike](https://www.capterra.it/software/76113/wrike) — 4.4/5 (2878 reviews)
5. [Pulseway](https://www.capterra.it/software/141792/pulseway) — 4.7/5 (310 reviews)

## Recensioni

### "Too complicated to be used" — 5.0/5

> **Filippo** | *30 aprile 2025* | Servizi e tecnologie dell'informazione | Recommendation rating: 6.0/10
> 
> **Vantaggi**: It is a very complete product, it can really help you to manage the assistance in your company.
> 
> **Inconvenienti**: It is very difficult to set up. We spent days in figuring out how to configure everything
> 
> Interesting, but to complicated. I am not very convinced to use it unless the setup will be simolificated

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### "Jira used by a system engineer" — 5.0/5

> **Muhammad Suffian** | *14 giugno 2024* | Computer e sicurezza della rete | Recommendation rating: 8.0/10
> 
> **Vantaggi**: Seamless JIRA integration, customizable workflows, advanced automation, user-friendly interface, robust reporting, scalable, SLA management, and extensive third-party integrations.
> 
> **Inconvenienti**: Complex setup, expensive for small teams, slower with large data, steep learning curve, and overwhelming customization for non-tech users.
> 
> Overall, JIRA Service Management is powerful and customizable, but has a complex setup, steep learning curve, and can be costly.

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### "One of the best choices for a customer service desk" — 5.0/5

> **Anonymous User** | *3 giugno 2024* | Software informatici | Recommendation rating: 8.0/10
> 
> **Vantaggi**: Highly customisable service desk portal, from the fields to the UI. We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping internal and external discussions separate.
> 
> **Inconvenienti**: SLA management should be made easier as well as the reporting options. Naturally the easy integration between the service desk and the software issue tracking system occurs if you are using Atlassian, good luck with other tools.

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### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 gennaio 2026* | Settore automobilistico | Recommendation rating: 9.0/10
> 
> **Vantaggi**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Inconvenienti**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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### "JIRA good Start and a simple but effective Service Management Tool" — 4.0/5

> **Richard** | *1 luglio 2025* | Servizi e tecnologie dell'informazione | Recommendation rating: 8.0/10
> 
> **Vantaggi**: Ease of configuration and customization was relatively easy and and the box experience initially worked well. The team was up and running in a matter of hours, not days.
> 
> **Inconvenienti**: Not as easy to get integrating,you have to purchase apps or plugins to gain what should be relatively straightforward connections to 3rd party apps.
> 
> Good to start with, served its purpose and worked as a basic service desk tool. Would have liked more integration and better dashboard reporting. Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for different tiers of management.

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## Links

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