---
description: Scopri le funzionalità di FluentStream, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: FluentStream - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per centralini virtuali](/directory/30084/telephony/software) > [FluentStream](/software/138973/fluentstream)

# FluentStream

Canonical: https://www.capterra.it/software/138973/fluentstream

Pagina: 1/4\
Avanti: [Pagina successiva](https://www.capterra.it/software/138973/fluentstream?page=2)

> FluentCloud è un sistema telefonico aziendale basato sul cloud che mira a essere il più conveniente per le imprese grazie al miglioramento dell'affidabilità.
> 
> Conclusione: valutazione di **4.6/5** stelle assegnate da 71 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

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## Panoramica

### Chi utilizza FluentStream?

FluentStream offre soluzioni telefoniche aziendali complete per piccole, medie e grandi imprese.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.6/5** | 71 Recensioni |
| Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.4/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: FluentStream Technologies
- **Area geografica**: Denver, USA
- **Anno di fondazione**: 2007

## Contesto commerciale

- **Prezzo di partenza**: 20,00 USD
- **Modello tariffario**:  (Versione di prova gratuita (free trial))
- **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: inglese
- **Paesi disponibili**: Canada, Stati Uniti

## Funzionalità

- Accesso da dispositivi mobili
- Alerts/Escalation
- CRM
- Call Center Inbound
- Call Center Outbound
- Conversione testo-parola
- Creazione di rapporti per estensione
- Creazione di report/analisi
- Definizione degli script di chiamata
- Digitazione di tasti del telefono
- Durata della chiamata
- Gestione della campagna
- Gestione delle chiamate perse
- Gestione delle code
- Gestione di call center
- ID chiamante
- IVR
- Instradamento delle chiamate
- Integrazione telefonia-computer (CTI)
- Messaggio vocale
- Monitoraggio delle chiamate
- Rapporti sulle chiamate in entrata
- Rapporti sulle chiamate in uscita
- Registrazione
- Registrazione delle chiamate
- Registrazione delle chiamate
- Registro delle persone che hanno risposto
- Selezione predittiva dei numeri di telefono
- Smistamento automatico delle chiamate
- Sondaggi e feedback
- Trascrizione delle chiamate
- Trasferimento delle chiamate
- VoIP

## Integrazioni (2 in totale)

- CRM
- Microsoft Teams

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat

## Categoria

- [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software)

## Categorie correlate

- [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software)
- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)
- [Software per call center](https://www.capterra.it/directory/30007/call-center/software)
- [Gestionale per la contabilizzazione delle chiamate](https://www.capterra.it/directory/30083/call-accounting/software)
- [Software IVR](https://www.capterra.it/directory/30231/ivr/software)

## Alternative

1. [3CX](https://www.capterra.it/software/158704/3cx) — 4.4/5 (465 reviews)
2. [VoIP.ms](https://www.capterra.it/software/203084/voip-ms) — 4.8/5 (697 reviews)
3. [Microsoft Teams](https://www.capterra.it/software/168668/microsoft-teams) — 4.5/5 (10974 reviews)
4. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (916 reviews)
5. [Zoom Workplace](https://www.capterra.it/software/144037/zoom-video-conferencing) — 4.6/5 (14553 reviews)

## Recensioni

### "Couldn't ask for better customer service\!" — 5.0/5

> **Jessica** | *22 gennaio 2019* | Relazioni pubbliche e comunicazioni | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.
> 
> **Inconvenienti**: I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing  to walk me through these processes through instruction and education.
> 
> Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

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### "An upstart VOIP provider that will give the big names a run for their money\!\!\!" — 5.0/5

> **John** | *10 giugno 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.
> 
> **Inconvenienti**: Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.
> 
> It's been world-class amazing from the sales process, to onboarding, to daily use.

-----

### "Stay Away at ALL costs from Fluent Stream." — 1.0/5

> **George** | *5 dicembre 2024* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 1.0/10
> 
> **Vantaggi**: Not much. The positive reviews they've received are suspect.
We've been with them over a dozen years, and they mess up big time every few years. Their customer support is "lip-service" as their errors have been costly to my company. If you wish to lose $---go ahead with them.
They've made errors in our messages-and ask the caller to leave a message-but  no cue---so no message is left.
They tried to upsell service to an employee-who had no authority-and I found out after I received a crazy bill. Lood at the one stars, as they're valid,
They used to be 2.5 stars---not sure how they're at 4.6 to 4.8.
> 
> **Inconvenienti**: See above. 
Customer service. Their inability to fix problems in a timely fashion'
> 
> Terrible. They now take much longer to fix any problems, and their customer service is "lip service"

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### "Great VOIP Company\!" — 5.0/5

> **Utente Verificato** | *23 agosto 2019* | Reclutamento e selezione del personale | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Its feature packed. Everything I need in a program it offers \& its priced right
> 
> **Inconvenienti**: Very little. Maybe they just need to make it a bit easier to find recorded conversations
> 
> Very good

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### "An awesome IP phone software system." — 5.0/5

> **Jeff** | *19 dicembre 2017* | Software informatici | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: I love the fact that I get my voicemail sent to my email immediately after they are left.  Allows me to stay in touch no matter where I am.
> 
> **Inconvenienti**: Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes.  Seems to be getting better though\!
> 
> The ability to work from anywhere and be able to change anything I need related to my phone system\!

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Pagina: 1/4\
Avanti: [Pagina successiva](https://www.capterra.it/software/138973/fluentstream?page=2)

## Link

- [Visualizza su Capterra](https://www.capterra.it/software/138973/fluentstream)

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