Chi utilizza Appcues?

Qualsiasi azienda con un'app web che offra una versione di prova gratuita o un prodotto freemium si adatta al profilo cliente ideale di Appcues.

Cos'è Appcues?

Appcues rende più semplice offrire esperienze utente eccezionali su vasta scala, per clienti più felici e una rapida crescita aziendale. Grazie a una piattaforma di crescita orientata ai prodotti, chiunque può pubblicare in pochi minuti esperienze in-product personalizzate e belle da vedere, misurare l'impatto sui risultati aziendali chiave e sapere quando e come intervenire con un punto di contatto umano.

Da IBM a OpenTable, migliaia di aziende si affidano ad Appcues per offrire esperienze personalizzate su larga scala durante il percorso dell'utente.

Dettagli su Appcues

Appcues

http://appcues.com

Fondata nel 2013

Panoramica dei prezzi di Appcues

Appcues non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di Appcues è disponibile a partire da 249,00 USD/mese.

Prezzo di partenza

249,00 USD/mese

Versione gratuita

No

Prova gratuita

Implementazione

Cloud, SaaS, Web

Dispositivi mobili - iOS nativo

Formazione

Di persona

Live Online

Webinar

Documentazione

Assistenza

Orario lavorativo

Caratteristiche di Appcues

Software per la formazione digitale
Convalida dei dati
Creazione di contenuti
Formazione tramite app
Gestione del lancio
Guida contestuale
Segmentazione del pubblico
Sistema plurilingue
Sondaggi e feedback
Strumenti self-service
User Onboarding

Recensioni su Appcues

Stai visualizzando 5 di 90 recensioni

Nel complesso
4,8/5
Facilità d'uso
4,7/5
Servizio clienti
4,8/5
Caratteristiche
4,6/5
Rapporto qualità-prezzo
4,7/5
Jared D.
Customer Success Manager
Software informatici, 13-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 11/12/2019

"Help Your Customers Adopt Your Platform Quicker!"

Commenti: Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Vantaggi: Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Inconvenienti: The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

  • Fonte della recensione 
  • Data della recensione: 11/12/2019
Anthony P.
Head of Product Marketing
Servizi e tecnologie dell'informazione, 13-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 5/12/2019

"So glad I convinced the boss to pay for this"

Commenti: We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Vantaggi: It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Inconvenienti: The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

  • Fonte della recensione 
  • Data della recensione: 5/12/2019
Annie M.
Marketing manager
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    2/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    1/5
  • Rapporto qualità-prezzo
    1/5
  • Consigliato
    0/10
  • Fonte della recensione 
  • Data della recensione: 5/8/2018

"Good product, awful management"

Vantaggi: The product is easy to use and you can create several tutorials in few hours.

Inconvenienti: They increased the price of the lower plan by 256% last winter. That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider. I can't have any thrust for the long-term use since they do this type of action for existing customers.
Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal.
We have quitted like many others.

  • Fonte della recensione 
  • Data della recensione: 5/8/2018
Amy M.
VP Sales & Marketing
Software informatici, 13-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 16/2/2020

"Increased digital adaption - and reduced support calls"

Commenti: Excellent way to have low or no-touch onboarding of new customers. Experienced a quick uptick in customers who see the value of our product much faster and ultimately keep renewing their subscriptions. Also, seen ROI in reduced support tickets.

Vantaggi: We use AppCues to help on-board new customers and essentially walk them through their account setup. We've seen a major increase in customers getting up and running much faster on their own. This has reduced the load on our account managers and tech support who previously spent much of their time doing live on-boarding wit new customers - sometimes multiple times per customer when customer had multiple uses who each had different questions at different times.

Inconvenienti: The onboarding of AppCues itself was difficult. It took me a lot of sessions with the AppCues staff to get it setup properly on our site. The tool is so robust that I frequently found myself down rabbit holes just trying to get one element set up. They did offer a lot of live support - but I wish it was more intuitive and easy to use on my own.

  • Fonte della recensione 
  • Data della recensione: 16/2/2020
Amanda B.
Director of Customer Relations
E-learning, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 24/5/2019

"Appcues = Game Changer"

Commenti: We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!

Vantaggi: Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.

Inconvenienti: I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.

  • Fonte della recensione 
  • Data della recensione: 24/5/2019