Maxio

Solid App for Recurring Revenue Businesses

Commenti: We use Chargify as the transactional backbone of our recurring revenue businesses. It is solid in its capabilities, adequately flexible for our needs, and has a very good set of API's that have allowed us to incorporate Chargify's system into our software platform. Chargify's reporting and email functions are very basic and don't give us the detailed SaaS metrics we need in order to keep a good handle on the business. However, a robust ecosystem of complementary tools such as, for example, ChartMogul, have evolved to add much more precision to Chargify's reporting.

Aspetti positivi:

- Wide flexibility to create different recurring revenue offers (trial/no-trial, credit card/no credit card, monthly/quarterly/annual, coupon and discount codes, etc.) - Integration with a large number of payment gateways - Robust API's - Broad flexibility (via CSS) for styling public-facing pages - Takes care of all the messy details of maintaining credit cards - Referral codes and links - Good, comprehensive documentation

Aspetti negativi:

- Reporting is weak, especially on metrics for managing recurring revenue businesses, such as MRR (monthly recurring revenue), churn rates, ARPA (average revenue per account), etc; must use 3rd party applications to get these, using imported Chargify data - Email notifications are primitive - Coupons cannot be assigned to individual products

Amazing Analytics

Commenti: Again, the people have been incredible to work with. Management of imported historical data is not user friendly, but the management analytics functionality is pretty powerful. I am hoping they implement some of the invoicing customization/flexibility we need.

Aspetti positivi:

The reporting that comes from SaaSOptics is a game changer. It gives our management the information they need to understand the health of our subscription business and make critical strategic decisions. It also allows us to present our business in the most valuable light to outside parties evaluating our business. The subscription management features of the business are very helpful in managing renewals. The people at SaaSOptics are great to work with

Aspetti negativi:

The implementation was more challenging than we expected We had a lot of data that was not necessarily structured for a seamless import into SaasSOptics. this added a lot of time and resource to our implementation. The invoicing is not as flexible as we would like.

Relationship invoicing has constant bugs, can't rely on Chargify

Commenti: There has been a LOT of ongoing frustration on as they slowly fix bugs. We signed up and used some very new features of Chargify that weren't ready for prime-time. They didn't tell us we'd be guinea pigs when signing us up for a service with a $$$$ premium price tag. Hopefully anyone that follows will benefit from our testing of the software. Obviously Chargify isn't doing sufficient testing internally. I regret choosing Chargify, but don't have the time to drop them yet.

Aspetti positivi:

Good fit for monthly SaaS, if not using the buggy relationship invoicing/customer hierarchies

Aspetti negativi:

Relationship invoicing and customer hierarchies have been continuously buggy. Basic features like partial refunds were missing at first, or partially functional. Support response is quick, but unhelpful. Escalation takes a while for a permanent fix. We're having to add a secondary system for managing our customer subscriptions to work around all of the errors in Chargify. We have ongoing retraining of our employees for bug work-arounds.

Amazing billing flexibility

Commenti: Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Aspetti positivi:

The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

Aspetti negativi:

We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.

Very good for specific use cases, with other functionality not adequate

Commenti: We wanted to manage subscriptions, feed quickbooks with info for revenue reporting, and track churn/MRR/ARR. But, we can only manage subscriptions with it and can' achieve the other goals.

Aspetti positivi:

Good APIs Easy setup Simple UI Lots of analytics Good at monthly subscriptions with credit card billing

Aspetti negativi:

Non-monthly subscriptions are not handled well and not incorporated into MRR/ARR properly when there are mid-cycle change Revenue recognition severely lacking for anything but monthly, credit card subscriptions Invoice handling severely lacking Integration capabilities for quickbooks are inadequate for anything but monthly credit card subscriptions Webhooks almost there but key data points are missing from key webhooks, like a customer ID on an invoice generated or invoice payment

Solid product, good support, stable

Commenti: Good solid stable software that simply works. Never have to worry that my recurring rev is going to be charged correctly and on time. Integrates with my other tools well. The dunning feature is critical for any recurring business and yours works well.

Aspetti positivi:

Good solid program, works well for Saas companies. Integrates well with payment processors. Good support. Manages products well.

Aspetti negativi:

Needs a clone feature for products. Needs upsell/downsell feature. Was suprised when you initiated a percentage fee on sales when it was inititally a monthly set cost.

We rely heavily on Chargify for Platform

Commenti: Customizing payment options and plans within one account for multiple different enterprises.

Aspetti positivi:

Our software is primarily a subscription based service with various enterprise clients that all have different needs for their representatives. This means we have to tailor the pricing models based on the services these clients are using. Chargify makes it easy to quickly ascertain our revenues and churn rates and also identify key areas of improvement. Chargify is a robust platform we have chosen to implement and will continue to support.

Aspetti negativi:

Due to the extensive features Chargify has, it can be quite daunting at first glance for someone not experienced with running different kinds of reports. However, once they get up and running, the process gets smoother, but it is an initially steep learning curve in my opinion.

Chargify for a SAAS service

Commenti: Very professional and responsive.

Aspetti positivi:

Ability to cope with complex billing scheduled and multiple price points. invoices look professional integration with xero and payment gateways sign up page capability responsive support

Aspetti negativi:

nothing really. what i need they are looking to provide shortly (ie multiple gateways in the one site)

Support & CS are vital

Aspetti positivi:

I am so happy that a customer success team has been added. This has been so important as we build our dashboards and reports that we use on a weekly/monthly basis.

Aspetti negativi:

The implementation and training was good but there was a lot I didn't learn that I didn't realize until after implementation was complete. There are a lot of features but I often have trouble figuring out where to go or what reports I need.

Great solution to start a Subscription based solution

Aspetti positivi:

Easy to implement basic subscriptions, APIs, and product offering.

Aspetti negativi:

Cannot manage multiple sales channels and lack of CPQ.

Great Product, Don't Give a Hoot About Customers

Commenti: We've been (sadly) a long-time user of Chargify. Eventually, we will switch to just using native Stripe. Chargify is just a GUI on top of native Stripe and native Stripe has come a long way over the last few years. Anyway, Chargify got new leadership a few years ago. Their CEO told me via email and on the phone that they would not raise our prices without an adequate heads-up. Well, they did. And they raised them by 10x (TEN!!!) with one month's notice. As a consolation, they gave me $20/month off. Thanks for being so damn generous with your long-time users. They justified it by saying their development costs have soared as they've worked to develop new and rather poorly rolled out new features that aren't as good as other tools. For example, their analytics is absolute garbage. To make matters worse: Just recently, there was a BIG bug as they switched their API calls to Stripe where Chargify was calling the ORIGINAL card a user signed up with as opposed to the default one in Chargify. We notified them about this in late August and they passed the buck to Stripe. Well, it was NOT Stripe's fault. After a lot more back and forth emails, they finally admitted that this was on their end and fixed the bug. But that's after we've had to process thousands of dollars in refunds. STAY AWAY. Use Native Stripe. Chargify is a rip off.

Aspetti positivi:

- Ease of Use - Dunning management - Filtering of data

Aspetti negativi:

- Raise Prices 10x on Customers - Buggy - Analytics - Support - They don't care about their customers - As you grow, their logic of how they handle Products/Coupons is really, really poorly designed.

Chargify is great if you need to customize

Aspetti positivi:

We are grandfathered into older pricing which is amazing. It's less expensive than many other rebilling platforms. It is easy for a developer to customize to your businesses needs. It's a simple program and not a one size fits all approach.

Aspetti negativi:

The dashboard isn't accurate and there's a discrepancy between the main dashboard KPIs and the insights. The data isn't populating correctly and it throws off the numbers. Doesn't take into account certain things like when someone pauses, cancels and is reactivated, etc. No paypal option if you choose Stripe bc they only allow for one payment gateway.

Chargify is simple and easy to use, but also a very robust tool

Commenti: We are a company with thousands of active and inactive customers and Chargify gives us the ability to easily manage all of our accounts without hassle. It takes seconds to process new charges, generate billing statements, and apply refunds. We are much more efficient as a team thanks to Chargify!

Aspetti positivi:

-Easy to process charges in a matter of seconds -Reviewing and sending out billing statements is quick and simple -Updating payment information is easy to do over the phone or by sending a "self service link" -Processing refunds takes moments

Aspetti negativi:

-Not being able to update contact information on billing statements after a charge has been processed

Chargify stopped charging my customers without helping me

Commenti: I was a customer for more than 10 years for a now legacy app which didn't generate a big amount of MRR. One day Chargify stopped charging my customers one day and didn't help me solve the problem. It took more than 6+ and a big chunk of churn to move to a competitor. I was a (small) customer for 10+ years and worth nothing in the eyes of Chargify.

Aspetti positivi:

Chargify was a great app back in 2010 when we first deployed it

Aspetti negativi:

Chargify keeps on moving existing features to higher paying plans which forces you to upgrade. They do not help with the actual money transaction which puts the business at risk.

Easy to Use, Great Support Team!

Aspetti positivi:

The ease of use was my favorite feature as billing can always be difficult. Setting up new accounts are a breeze. When I had any questions, or issues, their support team was very responsive and helpful.

Aspetti negativi:

I did experience an issue where it would log me out quite often when opening a 'self-service page' to send to our customers. This appears to have been fixed and works well now.

TCO issues need fixing

Commenti: Good to start with and probably sufficient for companies that do not require multiple currencies, country-specific taxes or payment gateways.

Aspetti positivi:

Satisfies general needs for a subscription management service, supports long list of payment gateways, plans are highly configurable

Aspetti negativi:

It’s impossible to handle multiple currencies, tax regions or payment gateways in a single Chargify site. This necessitates to create separate sites for all combinations of the aforementioned settings, which is a huge administrative and integration effort. In fact, we decided to abandon Chargify for our flagship product for this very reason.

Great Service, Competitive price

Commenti: Chargify gives us the flexibility to rebill our customers in any way we want. Their platform is easy to use and well documented.

Aspetti positivi:

Chargify is easy to use and adapt to your business. They constantly improve their service. Better pricing than most of the competition.

Aspetti negativi:

Some competitors offer more features and are first to offer new technologies, but Chargify is quick to follow.

Customer Success - Success

Commenti: Chargify as a software and service has provided us with a good experience.

Aspetti positivi:

The Customer Success team at Chargify is wonderful. You can go to them with any questions or concerns you have and if they don't know they answer, they will get one for you. They have made working with Chargify a joy and have helped us to adapt and alter the product to help it work best for us and our business needs.

Aspetti negativi:

There are parts of the software that are hard to figure out how to use without completing additional research. Chargify does have great Help articles, but it would be nice if the software was more user friendly so you don't have to refer to the Help items.

Intuitive

Aspetti positivi:

Chargify is easy to use straight out of the box and most activities are intuitive. I like that you are able to give users different levels of access and the reporting is very robust. Their customer service is top-notch!

Aspetti negativi:

Most payment software provides the user id for transactions and Chargify currently doesnt have this feature. We have multiple people across different sites processing transactions and it is hard to keep track of who does what.

Chargify

Commenti: Initially I loved it, but I feel that it is getting worse, rather than better! Plus, we now pay a lot more for the service, enough to encourage us to build our own software.

Aspetti positivi:

Automation and limited intervention which is what we require for an online system

Aspetti negativi:

Support being offshore often takes a long time to get results when this is critical for our business. Chargify still has manual intervention, raising manual invoices when payments drop off. Less than ideal! Now we have invoices being pushed through with multiple months on them, which we now have to manually fix, otherwise our income would be overstated!!!

Almost perfect

Commenti: Chargify handles the charging of credit cards and sends out manual invoices.

Aspetti positivi:

Flexible product configuration. Good api. Webhooks.

Aspetti negativi:

Clunky support for multiple currencies. Cannot modify invoice template. Cannot automatically cancel subscription when invoice is not paid on time.

Chargify simplifies your accounts

Commenti: Overall, we have had a positive experience with Chargify. It makes our day-to-day operations much easier and quicker.

Aspetti positivi:

Chargify allows our company to manage subscriptions without any hassle.

Aspetti negativi:

The ability to edit invoices. It should be easier

Ease beginner Accounting System, needs some work on tier pricing options

Commenti: I have found that their support is slower than some. But they are consistent and will get things resolved.

Aspetti positivi:

Ease of use, very simple and easy to utilize coupons.

Aspetti negativi:

Harder to customize for tier pricing options.

Flexible Recurring Billing Tool

Commenti: Overall, we've been impressed with this tool and its flexibility to work for our business needs, all at an affordable price.

Aspetti positivi:

We've used Chargify to handle recurring monthly billing for a wide array of product (or offers). So far we've been very impressed with the flexibility of this tool - it can handle many different client requests and payment scenarios from invoices (paid via check) which aren't as ideal, to ACH and credit card payments.

Aspetti negativi:

Moving between subscriptions, offers, offer sign up pages, and the many different screens can become cumbersome, though this is to be expected when each 'product' of our is a unique subscription. The tool works for our needs, though isn't 100% designed for this purpose.

Good Product but Difficult Onboarding and Limited Customization

Commenti: We signed up and began our onboarding based on a lot of assurances of what the platform could do. Unfortunately the devil was in the details. While we have some specific needs in regards to invoicing multiple subscriptions to a single client, we were assured this was possible. Once we began onboarding we hit a number of major roadblocks. We ended up having to write numerous scripts on our own to try and import our data, and even then we were unable to get the system to do what we needed without major changes to our system. Also, looking back it seems that the sales team wasn't aligned with the actual product very well. We were sold on the new event-based billing, but the first thing they did when we onboarded was told us not to use that and use something else. Also, after we decided to suspend our onboarding when we realized the work effort was going to exceed what we had scheduled, we got the run-around from the billing person who wouldn't originally suspend it until we had another set of calls. I understand wanting to keep the account, but I was being very clear about my intentions and just wanted to suspend it while we figured out a revised strategy. Overall I don't want to throw them under the bus too much, we really enjoyed working with our onboarding specialist. I just think that if you have a non-standard billing model you should double check if this will really fit your needs.

Aspetti positivi:

The user interface is clean and thought out, it meets most of the needs I had. They also have some interesting capabilities that are being released like event-based billing. Also their API is pretty close to complete.

Aspetti negativi:

Limited customization of the capabilities of the platform. Any kind of hierarchical invoicing (sending multiple invoices to a client) or billing for multiple subscriptions gets incredibly complex and hard to manage. Customization of invoices is also pretty limited.