SkuVault Core

Warehouse Managers Dream Software for Inventory Management

Commenti: We needed a way to catalog and add location codes in our warehouse for over 144k SKUs, we move inventory frequently around the warehouse so simple methods of barcode scanning and updating where required. Warehouse staff needed ease of use at every level from receiving to order picking and shipping.

Aspetti positivi:

Simple setup Lots of features Integrations across every section of the Internet Retail Multi-level Blanks inventory kitting and bundling

Aspetti negativi:

Limitation on users in the pricing tier and cost of additional users. Training staff can be challenging with so many features

Exactly what we were looking for.

Commenti: Excellent experience, almost no issues what so ever. If we do run into a problem, their customer support is fast, clear, and helpful. The implementation and initial setup was a longer experience than we thought, but because we had a lot of internal decisions to make, but their implementation team was always available to help.

Aspetti positivi:

Some features are daily essential to our business model, such as picking items, quality control, inventory management, reordering and replenishing, the ability to use scanners, multiple users, etc...

Aspetti negativi:

Perhaps the interface and layout of how the products and catalog are displayed could be more flexible and adjustable.

Good Product with Multiple Features

Commenti: Nice product with features which are easy and helpful

Aspetti positivi:

The features are easily adaptable and helpful.

Aspetti negativi:

The price and system can be better if update with latest versions

Great for excel uploads, Software itself is Budget quality.

Commenti: Useful under a specific set of circumstances, otherwise not great.

Aspetti positivi:

It allows a lot of excel importing and exporting. We created an extremely efficient system using Excel and SkuVault allows importing and exporting that facilitates our Excel system.

Aspetti negativi:

The system itself is not great. It always has errors during high volume periods of the year, customer service is worse than useless, and the most important parts of a WMS are all mediocre at best. Not the right fit for anyone handling more than a couple hundred orders a day.

Solid WMS/inventory product for small businesses

Commenti: Overall, SkuVault provides a great customer experience.

Aspetti positivi:

SkuVault is a well-designed product with solid coverage of inventory, WMS, and basic purchasing functionality. There's a solid API and a great set of built-in integrations. Their team - from sales to onboarding to support - is extremely knowledgable about their product and how to tie features to real-world applications.

Aspetti negativi:

Parts of the system can be glitchy in minor but frustrating ways. There's not consistent UI across the system so each screen is designed differently and has different quirks and features.

Amazing Software - Must have for small business

Commenti: Amazing experience. These guys are the best.

Aspetti positivi:

Love the ease of use. Tons of videos and help articles to explain how to do anything in the software. If that doesn't help, then they have amazing customer support. They are always innovating the software to make things more streamline and cater to other industries. Another pro is the product feature submission. If you have a suggestion on how making something more streamline, they welcome these ideas.

Aspetti negativi:

The only thing that was challenging was getting the 10's of thousands of sku's set up in the system and barcoding everything but that is something that is unavoidable with any software. My other con was that I didn't use this sooner :)

Recommended Inventory System

Commenti: We give them a "A" overall and with the new features being added, have no reason to shop for another inventory system.

Aspetti positivi:

Fantastic support. Secondary skus very useful to us.

Aspetti negativi:

Difficult to get stale inventory age, but this is being worked on. No integration with Wayfair. That's about it. Other issues are too minor to mention.

Great Product

Commenti: Our experience overall has been a great one. The training we got was fantastic and the videos of the training for referencing later was a great tool. Our day to day tasks have become so much faster since we starting using skuvault our timelines for the whole company have started becoming shorter and shorter.

Aspetti positivi:

Being able to kit products so easily was life changing for us as a company. The reporting has made our daily tasks much easier. We love the order forecast that we can do, it has made ordering product so much easier for our team.

Aspetti negativi:

I wish I could search by product name in the search bar and not just by Code, Sku or License Plate.

2nd time around

Commenti: Wonderful. My second company that I installed the software into.

Aspetti positivi:

Dynamic inventory management, that allows us to use multiple warehouses.

Aspetti negativi:

We are connecting Sku vault with Shopify and like to have the ability to view the product in Shopify by mirroring warehouses inventory. Unfortunately Sku vault does not have this capability yet

Maybe The Worst Experience I've Had With A Company

Commenti: Pretty awful. We signed up for FBM management for our Amazon inventory. We use Restock Pro for our FBA Inventory. This was explained to the salesman at Skuvault. They agreed they could help and that a flat fee of $329 would be applied to help us. That was high already, but we agreed as we wanted to expand our FBM inventory. Upon that meeting it took over a month for onboarding while being charged. Once set up it ran with issues, but we were trying to be patient and work through it. We tried several different things that support recommended to make things work better for us. Then the next month we got hit with a $1279 bill. $950 more than what we were quoted. We reached out to support. They agreed that was not suppose to happen and that we had been charged for FBA orders. We told them again we didn't sign up for FBA inventory. They agreed to refund us. However, then a manager got involved and stated that they were not going to refund us and that the FBA must of gotten turned on. We asked how that would happen as support was trying to help us and we didn't do anything. Support most likely turned on the FBA or something happened regarding that end. Then after that the manager told us they closed our account as requested, but were not refunding us. Therefore we opened up disputes with our CC, Attorney General in KY, and also through the BBB to warn others of this. To this day, 6 months later, we have not been refunded and we continue to fight SKU Vault over this fraudulent action

Aspetti positivi:

The idea that they could help with Inventory.

Aspetti negativi:

Not user friendly and customer service can't really help you. Management doesn't care about you as they shoot down anything you state.

Je valide cet outil pour l'optimisation de la gestion des stocks

Aspetti positivi:

Permet un suivi précis des niveaux de stocks, des emplacements et des mouvements de produits

Aspetti negativi:

L’application mobile pourrait être améliorée pour un usage plus fluide en entrepôt

Logiciel indispensable

Aspetti positivi:

Simplifie les processus de réapprovisionnement, les commandes et les expéditions.

Aspetti negativi:

Les fonctionnalités de reporting peuvent nécessiter des ajustements ou des outils complémentaires.

Outil facile à intégrer avec des CMS type Magento ou autre

Commenti: Solution puissante pour la gestion du stock

Aspetti positivi:

C'est son intégration fluide et efficace avec nos solutions basées sur du Magento

Aspetti negativi:

Je dirais l'expérience utilisateur surtout dans la partie catalogue avec l'affichage des produits qui peut être améliorer.

Over Promise - Under Deliver

Commenti: Worst software experience for me personally in nearly 20 years of online sales and data management.

Aspetti positivi:

The user interface is decent to look at.

Aspetti negativi:

Cannot handle multiple DCs, Cannot handle data edits, Support generally does not solve the problem the first or second time, Gave us false information on sales calls, DO NOT trust what they tell you on those calls, Never ending connectivity and data issues with Channel Advisor, I could go on... but I need to work on said data issues.

Over promised, under delivered

Commenti: The initial CS was great. I was promised that Skuvault would integrate with our ecomm platform so I spent a few months prepping my data. I didn't want to waste Skuvault's time so I paid for 4 months even though it has not been deployed yet. Skuvault did offer to use those 4 months' worth of money as a way to pay for the contract once we launched.Well, we could never get the integration to work even though I was promised that they worked with my ecomm platform. Once I had exhausted everything I asked to have my money back for at least three months but they refused. Their excuse was terrible. I am sure their platform would have been what I wanted but the way they handled the end left a bad taste. Not sure I would recommend them.

Aspetti positivi:

Their initial CS was great. I also really liked their kitting functionality which was going to be key for us.

Aspetti negativi:

They told me that it integrated with my ecomm platform and in the end, it did not. However, I still ended up paying for 4 months of the subscription trying to find a way to make it work. I asked for at least 3 months of a refund and they refused. Terrible experience.

Day 4 of Not Being Able Generate a Picklist from this Inventory Management Solution

Aspetti positivi:

When it works it is a full-featured inventory management system

Aspetti negativi:

We are currently on the 4th day of not being able to generate a picklist to pick, pack and ship orders. I am unable to reach a live person in support, and my trouble ticket is not being updated with information on the resolution, only acknowledgment that the daily request for an update has been received. Attempts to reach a live person on other extensions only result in "they're in a meeting" or "I can't forward you to them." Zero follow-up, zero accountability.

Finally a modern inventory system!

Commenti: So far, so good! The trainings that led up to launch were pretty helpful. They were very helpful and understanding when a few speed bumps appeared on our end needing our completion date to be postponed. We are still working on understanding some of the features to see if they can further benefit our operation but we’ve really been able to create a super custom process that works for our type of business and I’m eternally grateful for that!

Aspetti positivi:

I really love the clean and modern look of the portal. It doesn’t have old school hard to read fonts and has so many features - some we haven’t even cracked into yet. My team adapted to the wave pick and quality control processes instantly it seems. With very minimal training on their end and they are not super tech savvy! With only a day of down time and in depth training, we came back in the next day and maintained the exact same order output as before but saved time on the pick process which was way too manual before SKUVault. It allowed us to maintain replenishments easier and other projects without a major strain on our pickers.

Aspetti negativi:

The terminology throughout the system can be pretty deceiving. There’s some features or processes that sound like they should do one thing but it’s not even close to what it sounds like it should do. For example, “bins” do not mean the containers you use to pick on your pick vehicles/carts - it’s to section off areas inside of locations, which would be more helpful for a Parts department or small item fulfillment but not what we were originally told it would do for our process.

Didn't Work For Us

Commenti: I think "ripped off" describes our experience. We paid the $2,000 onboarding fee and spent a month setting up SkuVault. We also spent additional money integrating our drop shippers with SkuVault. After launch, SkuVault failed to sync our external warehouse quantities with WooCommerce. After another month, tech support still hadn't fixed the issue, so we switched to Ecomdash and had everything running in 72 hours. Ecomdash refunded our monthly subscription fees but they still haven't refunded the $2,000 onboaring fee. I'll update this review if that changes, but I currently cannot recommend SkuVault. You'll basically be paying $2,000 just to see if SkuVault really does the things they claim it will do.

Aspetti positivi:

SkuVault has rich features for warehouse management. For example, SkuVault tracks inventory in containers, and in multiple locations. You can also track inventory history, reasons for removal, etc. If you have a large warehouse, it might work well for you.

Aspetti negativi:

A) It's not terribly easy to use. Heck, they made us buy a $2,000 training package. B) The product search function is frustrating. You pretty much can't find a product in SkuVault unless you can type in the product name "exactly". It's almost maddening at times. In comparison, Ecomdash finds my product before I even finish typing; the right product shows up after I type just a few characters. C) The Shipstation integration and packing quality control didn't work very well. The picking/packing flow required too much jumping back and forth and created additional opportunities to screw up an order. We turned these features off. D) The WooCommerce integration doesn't work very well. Evidently, the built-in integration is fairly new, and they preferred that we use their older "tool"; a downloadable program for inventory syncing. However, this didn't work so well either. E) Multiple warehouse functionality is limited. We have warehouses and sales channels in the US, and also in the UK. Ultimately, we need to push our US inventory quantities to our US sales channels, and our UK inventory quantities need to push to our UK sales channels. SkuVault can't do this; it's designed to sync the total combined quantity. Ecomdash has a warehouse override feature that takes it a step closer to doing this. For about $2,500, Ecomdash offered to develop this for us.

SKU Vault's Integration Saved Me 4 Hours A Day

Commenti: My experience with SKU Vault has been great. Customer service always answers right away. Every time I call, they are very informed and know exactly how to solve the issue. Even if they don't know right away, I've always gotten a follow up call an hour or two later. Also, the software just works. It's such a relief to not have to worry about your inventory program.

Aspetti positivi:

I like the integration compatibility with Amazon, Magento, and Shipstation. I use to spend half of my day manually inputting orders and then confirming them. Integration has made this process 100% automatable. Also, the ability to push inventory quantities for kits and non kitted items was huge reason for switching to SKU Vault.

Aspetti negativi:

I wish they had a phone app where I could look up inventory quantities on the fly. That would be AMAZING! Currently it can only be used to scan and pick orders, not view inventory quantities.

SKUvault

Commenti: very good when I am using the desktop site. easy to search, works fast, never have any issues with it. Just wish they would improve their mobile app.

Aspetti positivi:

Easily can search product by name or SKU. Can easily see how much we have in inventory and how much is pending shipping to see what we still have available to sell. Integrates well with Shopify for our online direct-to-consumer business.

Aspetti negativi:

I hate the mobile app. The app is designed to scan products and search SKUs but that's not what I need it to do. I need the app to be able to search for products by their name but it can't do that so the app is essentially worthless to me.

Broken with no support

Aspetti positivi:

Nothing to note at this time, however resolving our issues would change that.

Aspetti negativi:

It has been over one month since our inventory last synced to BigCommerce. SkuVault has been unable to fix the issue. We are paying an enormous amount of money to be forced to manually update our inventory.

Great with multiple selling channels

Commenti: We are right down the road from SkuVault, and I have to admit that was a factor in choosing them. I needed a solution to updating the marketplaces so that we could keep a handle on our inventory. We have just a few suppliers, so that end of things is pretty straightforward. We've enjoyed a great relationship with SkuVault, and while the product is a bit complicated at first, they are there to help at every turn. This program does so much. It has been a great asset to us.

Aspetti positivi:

That it will update across all of the marketplaces. I also like that you can set figures for when to restock. You can do purchase orders right from SkuVault.

Aspetti negativi:

I wish it would take the place of ShipStation. In that case, it would need to create Commercial invoices. I would like to create invoices. I also would like an easier way to keep track of our Amazon Vendor Central orders. As it is, we manually have to subtract the inventory, and if anyone forgets to do that, we can get caught shorthanded.

Works Well - Tons of Flexibility

Commenti: Allows us to track exact location of every item in the warehouse, and QC each online order before shipping. Makes the warehouse much more efficient, and significantly reduces shipping errors.

Aspetti positivi:

Very detailed, can be tailored to many types of businesses and has a large number of integrations so chances are it works with your setup or can be adapted easily. Includes a remote print server so pick lists, labels, etc. can be printed anywhere and at multiple locations - very cool.

Aspetti negativi:

They advertise support with accounting software, but the accounting side is VERY limited - does not take into consideration discounts, tax, or shipping so this is really useless. A more thoughtful accounting integration would really improve this service.

Terrible Experience, Lack of Support After Trial Period

Commenti: Not the best overall

Aspetti positivi:

It was able to connect to shipstation, which is connected to most of our shipping channels

Aspetti negativi:

Glitchy. Misses orders , fails to deduct inventory for some orders, causing it to be an unreliable source of true data for inventory. Worst off, if order count goes over certain tiers, they automatically bill you extra. In our case, we had several times orders went over certain limits, and without any warning , they just automatically billed our credit card 500 USD. To make matters worse, when I emailed support, no one replied me.

Excellent Stock Management System

Commenti: I think its an excellent solution, the product itself is perfect for our business, my only concern is the cost, Its something I consider each year which is a concern as if I was happy with the value I would not be looking.

Aspetti positivi:

Its extremely easy to use, user friendly interface means training even for new staff is very quick. It integrates exceptionally well with the other software platforms we use and has helped to organise our warehouse which means pick and packing time is far more efficient than before. It has also helped us to avoid countless fulfilment errors using the Pick and Quality Control processes

Aspetti negativi:

The cost is very high and ongoing, the increases for additional users are too high in my opinion also, which does have a negative effect on business as the cost scales quickly for having more users.