Stax Bill

Small Business Best Friend

Commenti: Great experience, and customer service is QUICK and stellar. I'd absolutely recommend Stax to any Small Business.

Aspetti positivi:

I loved the ease of adding clients, customization, the ability to send straight to their emails, I loved tracking AP/AR - all of it was so, so user friendly. Stax Bill also has a function where they give you a huge "run down" of all trends, marketing sectors, & accomplishments over a week/month/year. Very helpful to visually see what's going on!

Aspetti negativi:

Sometimes invoice payment history before a certain date would just.. Vanish.

Satisfied stax user

Commenti: I found thisnsoftware while looking for a cheaper and better alternative to the high fees my client is paying to his merchant. We onboarded ourselves without too much trouble and have been satisfied with the service. I also introduced it to another client and they loved it so far.

Aspetti positivi:

Stax is easy to use and navigate, straighforward and user friendly menu.

Aspetti negativi:

Time it takes to deposit the funds, usually 3 days

Need to change a product's price for all customers? Look elsewhere.

Aspetti positivi:

There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system). I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.

Aspetti negativi:

Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well. Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes. Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices. We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else. WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon

Fusebill Subscription Software

Commenti: We reviewed their features and compared them to other subscription software systems. They will do our invoicing and interface with our other systems.

Aspetti positivi:

Our company chooses Fusebill as our Subscription Software and Billing System. We are in the process of implementing it now with our internal systems. Great standard accounting reporting.

Aspetti negativi:

One of the limitations is the number of API transactions per day. They use more batch systems instead of real-time transactions. They are used to be the complete billing system.

Assertive Payment Processing Approach

Commenti: Stax Bill is an impressive payment processing approach for enterprises.

Aspetti positivi:

Stax Bill makes the payment and the process of billing speedy and error free.

Aspetti negativi:

Stax Bill has attained all the accounting requirements for companies.

Excellent Support, Excellent Team, and Ever Improving

Commenti: Fusebill really listens to their customers and they care! They are very helpful in finding solutions to any issues and always come up with some work around.

Aspetti positivi:

Their support team is amazing! Very quick and helpful responses by phone, chat or email. Also, they are always improving. I'm loving their new dashboard customization.

Aspetti negativi:

Invoices are written in stone and once posted cannot be edited in anyway unless deleted (this causes movements on the GL). Reports aren't great but ALL the data points are there so if you are an Excel wiz you can make some serious magic. I wish they would become best friends with ChartMogul.

Fusebill has gone over and above

Aspetti positivi:

We had a unique situation with our business and the Fusebill team went out of their way to find a solution. They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly! We have used Fusebill for almost a year now and couldn't be more pleased with our decision.

Aspetti negativi:

So far there are really no cons that come to mind. Maybe that the dashboard isn't customizable although the dashboard they currently have seems to have everything anyone would want on it.

Could be better

Aspetti positivi:

If we talk about features I think it is one of the best. They need to make sandbox environments better. UX should better and easy to use. It is slow and complicated.

Aspetti negativi:

Subscription and Term Management. They way it is done I think meets our expectations as much possible.

Complex But Useful

Aspetti positivi:

Ease of use for our customers allows them to have a self service billing portal

Aspetti negativi:

Some processes are complex and not very intuitive

Saves me a lot of time and money

Commenti: The user interface is very easy to navigate. In a few clicks I can open plans and make them live. Everything is highly functional, and even if you have any questions, the customer support is always here to answer. This is a great tool for subscription management.

Aspetti positivi:

Intuitive, functional, great support team

Aspetti negativi:

I can't add nothing here so far.

Una opción mas para tener control de la facturación y gestión de suscripciones.

Commenti: Es una buena opción para realizar la facturación, pagos e ingresos de una empresa, pero su implementación en pequeñas empresas no puede ser debido a su costo.

Aspetti positivi:

Simplifica la facturación de una empresa, además de facilitar la gestión de suscripciones automatizando los procesos que hay detrás de ello,

Aspetti negativi:

Su costo es excesivamente alto comparándolo con otros programas que ofrece el mercado, por lo tanto puede no ser una buena opción para pequeñas y medianas empresas.

Revisión de Stax Bill

Commenti: En general la plataforma es buena para trabajar con clientes, sus pagos, facturas, créditos y todo lo relacionado. Esta bastante bien.

Aspetti positivi:

Sencillo de usar para rastrear clientes, pagos, facturas, créditos y todo lo relacionado con los clientes.

Aspetti negativi:

Creo que es un poco caro para algunos usuarios.

Experiencia con Stax Bill

Commenti: Stax Bill es sencillo de usar y eficiente, lo que representa una facilidad y más accesibilidad para los clientes.

Aspetti positivi:

Fácilmente accesible, organizado y eficiente lo que representa una mayor facilidad para los clientes.

Aspetti negativi:

Existen algunos errores con los métodos de pago.

Fusebill for mHelpDesk

Aspetti positivi:

The Self Service Portal for our customers The ability to auto update experiencing cards Ease of changing/upgrading subscription plans More Secure

Aspetti negativi:

Minor glitches -Address fields sometimes malfunctions when updating billing info - If another account is open in the same browser, sometime accounts will mimic the changes or another

Love the Software

Commenti: My overall experience has been a great one, thank you.

Aspetti positivi:

I like the ease of it all. Love the new features. This makes it so much easier to find out what cards are about to expire. If I need help, when I call customer support they are there to help. Even if I have to leave a message, they get right back to me.

Aspetti negativi:

The thing I liked lease was the credit card expiring notice and also it would be nice to have this feature for expiring subscription plans as well.

Underestimated

Commenti: It's been great integrating into our CRM platform. We are now able to see everything all in one place and then dig in with direct link to Fusebill UI.

Aspetti positivi:

The interface is very modern and pretty easy to use. Some things are buried and hard to find, but after a few weeks of usage it really becomes second nature and overall very satisfied.

Aspetti negativi:

Not too much. There are a few things that could be more visible and easy to find/locate for first time users, but as I mentioned after the learning curve it is a pretty easy to use interface.

Fusebill for Startups

Commenti: Company needs to step into the world of real accounting.

Aspetti positivi:

As a first step into legitimacy for a small startup fusebill covers all the bases. So far my favorite part is the customer service. Weekly meetings with your rep are very helpful.

Aspetti negativi:

The UI is confusing. And as far as navigation goes there is just not enough emphasis in UX

Good for the cost

Aspetti positivi:

Easy of use. Pretty easy to get set up on and works well for our customers.

Aspetti negativi:

Change is always hard so getting set up wasn't the easiest process but that is more internally then has to do with the system.

Fusebill Review

Commenti: Updating payment and account information for customers and upgrading their subscription

Aspetti positivi:

The easy navigation and ability to update accounts for customers quickly

Aspetti negativi:

Non come to mind at the moment. I have had a very positive experience so far.

Fusebill changed our business through automated billing

Commenti: Fusebill is a great team to work with. The service provides a broad range of features that support both credit card and invoiced customers. They really know their stuff when it comes to the challenges of recurring billing in a cloud world. The interface is straightforward to use, and the reporting is excellent.
Most importantly, the on boarding and support teams have been very responsive, and very helpful. They even go the extra mile to give you new ideas for new packaging and pricing your own services.

Aspetti positivi:

Breadth of features suits our business Super responsive and great personalized support. You really get the sense that your business and success matters to them. Lets us free up our development team to work on our product, not on billing issues.

Aspetti negativi:

We still need to have a payment gateway for credit card processing. At least we now have the choice of the processor we want unlike Paypal, where we found out several months too late that we couldn't process AMEX because we were located in Canada.

Excellent Invoicing Solution With Valuable Integrations!

Aspetti positivi:

Fusebill has been awesome in helping us clean up our accounts receivable department. I'm sure every Operator can attest to how messy it can get in this department without strong systems. Fusebill helped us get our regular customers on track with receivables and integrates right into Salesforce making it a breeze!

Aspetti negativi:

It took some time to update all our accounts in the system to track them moving forward. However, this would be with all systems! Otherwise no complaints!

Easier for me, easier for my customers

Commenti: I run a business where easy subscription billing is key. I provide services for my customers, and in the time I've spent face-to-face with them, I found that they didn't like our previous billing method; it was cumbersome, slow, and not at all user friendly. People complained a bunch. We switched to the Fusebill platform and saw a big difference in the function of everything straight away. Not only does it save me and my partner a lot of time, but its easier for my customers. Everything from invoicing to subscription billing and one time payments work better. Customer management and analytic tools are better. Everything is exceptional. When we decide to run promotions, it is easy to implement them without any downtime. I'm also very pleased with the customer support; Fusebill really takes care of their customers. I run this business without a lot of help from others, and billing used to be a major to do. Now --not so much. The analytic tools help me see everything very clearly. Its really better than I expected.

Una opcion a considerar

Aspetti positivi:

Su interfaz es bastante limpia y agradable visualmente, ademas de que me permite actualizar de una manera bastante eficiente y rapida las cuentas de mis clientes.

Aspetti negativi:

De momento, no he encontrado ningun punto negativo, lo cual es una señal sumamente positiva a la hora de elegir el software.