Who Uses This Software?

Healthcare, Restaurants, Automotive, Retail, Finance, Insurance and Hospitality are just a few of the many industries we serve. Sign up today for a free trial and get started in minutes!

Average Ratings

41 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price $49/month
  • Pricing Details Per Location
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • ReviewTrackers
  • http://reviewtrackers.com/
  • Founded 2012

About ReviewTrackers

ReviewTrackers is the award-winning reputation management and customer feedback software trusted by over 40,000 businesses on sites like Google, Facebook, TripAdvisor and over 100+ more. Sign up for a free trial today and in minutes- see how the robust workflow, automation to respond and generate new reviews can improve your business. Our powerful reporting and analytics, competitor insights and text analytics will help you uncover operational insights to drive more revenue for your company.

ReviewTrackers Features

  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Change Management
  • Fulfillment Distribution
  • Project Management
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling

ReviewTrackers Most Helpful Reviews

Managing and tracking customer contacts with ease

Translate with Google Reviewed on 9/28/2018
Custmoer Relations Manager
Restaurants, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get.

Pros: The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes.

Cons: While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information.

Vendor Response

by ReviewTrackers on 10/15/2018

Thank you so much for the great five star review! We really apprechiate taking the time to review your experience with ReviewTrackers from the past two years. In terms of speed, we are working on way to improve our technology to detect reviews faster but sometimes we are limited by our review site partners. Finally, we have a saying internally - we want to deliver "crazy" value. It sounds like we do that for you. Thank you for your business and we look forward to continuing ways to add value to you and your business. - ReviewTrackers Team

Review from a Restaurant Org

Translate with Google Reviewed on 9/28/2018
Kelcie Scott
Social Media Manager
Snooze an AM Eatery
Restaurants, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: asdf
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I do enjoy review trackers more than I get frustrated with it and I would recommend it. Plus, the support staff is super helpful, responds quickly, and is open to ideas and suggestions!

Pros: I love that it pulls everything together into one place! We don't have to track down reviews from all over the web, and I LOVE that I can respond/tag reviews from the platform. Wish Yelp would be incorporated, but I know Yelp's a pain! Just glad we didn't loose access to the reviews from them.

Cons: I wish it would take OUT all the rating/systems in place (or have an option to take out) the response time. At our Mothership Level, we respond to all our reviews, and we only respond to 1-3 stars. It's really annoying that it throws off the rest of the ranking data. Would love to see an option to opt out of this! Also, would be great if we could upload negative emails (maybe similar to Facebook, on a 1-5 scale) to really get everything in to place!

Vendor Response

by ReviewTrackers on 10/15/2018

Kelcie- thank you so much for the great review, we really apprechiate your feedback.
I spoke with our CS and product team, it sounds like they have already connected with you to learn more about how you use our product and how we can improve the experience for you. Thank you so much for your business and support. You make it possible for us to build great tools and software. Thank you.

Read More Reviews