Events.com

Good platform that could be great.

Commenti: Because the customer service is excellent, any major issues we have with the software are immediately seen to by our customer service rep. As stated above, this software would get a 10/10 if we had access to reporting options and more customization.

Aspetti positivi:

The software is generally easy to use, and the customer service is excellent. It is much easier for our customers to use as well.

Aspetti negativi:

Creating reports is very limited in what information you can pull together and I have to ask our customer service rep to do those for us. Would be much better if we could do them ourselves. There are some registration options that we wish we could customize as well.

Hands down the easiest way to manage event registration

Commenti: Events.com has allowed us to better organize the "behind the scenes" of the event registration process. Other sites did not have accessible help features and we would spend time on YouTube looking up how to videos. We have saved countless man hours being able to email in needed changes and thoughts about how we wanted to change things and the events.com team would walk us through options.

Aspetti positivi:

The staff at events.com are extremely knowledgeable and were able to ask me my goals for the event registrations and they walked me through how to do it (although they do all the setup) so I was aware of how to do it. They are able to make the registration site function in the way that works best for the end user and us as the organizer. The people on the events.com team, are some of the best people I have worked with and genuinely care about our organization and what these events allow us to do beyond the event. They care about their customers.

Aspetti negativi:

I cant think of anything that I want changed about events.com. Everything from the site (desktop and mobile) to the people behind the site I have been extremely happy.

Still Waiting for Money

Commenti: I wouldn't trust Events.com at this point. We've moved on to another ticket provider and are much happier. Buyer Beware!

Aspetti positivi:

At first our organization was quite happy with Events.Com because soon after they purchased BrownPaperTickets (which owed us money from our Spring 2022 shows) we were paid this money. This was an encouraging sign to us.

Aspetti negativi:

However, we are still waiting to be paid for tickets sold to shows held in December 2022. Repeated requests to be paid have resulted in nothing - we have not heard back from their customer service about the money owed to us from 5 months ago.

Great platform

Commenti: I am happy with the platform

Aspetti positivi:

I like the UI, it is very clear and I am able to find what I am looking for easily.

Aspetti negativi:

Promo codes: The selection of dates and choosing which event the code will work is a bit hard. Selecting the date and ticket type could appear somewhere before saving the promo code. otherwise, I forget about them

Best Customer Support Ever!

Commenti: We are able to host all of our events through events.com and that is a game changer for us. Payment plans, different ticket pricing - it's all wonderful to have in one place!

Aspetti positivi:

Events.com has the best customer support. They checked in on us multiple times to make sure we didn't have any questions and to wish our event well. Amazing people at events.com!

Aspetti negativi:

There are a few features that would be wonderful to have that are not currently offered, like an email notification each time a new sign up comes through. The daily summaries were sufficient for us though!

Review for Events

Commenti: I use events.com to host meetings, conferences, or race events for registration. I use it to collect registrant info and push out marketing information to my social network.

Aspetti positivi:

Simple layout made it easy to setup and launch the events I was hosting.

Aspetti negativi:

Sometimes it was difficult to find certain features in the navigation homepage - the icons didn't necessarily match the category I was looking for (like tickets sold, promo codes, etc.)

The Team At Events.com Are Amazing!

Commenti: We were processing ticket sales manually before events.com. They handle all of our ticket sales seamlessly now so I can spend my time doing other project items.

Aspetti positivi:

It is very easy to use, but more importantly, [SENSITIVE CONTENT HIDDEN] and the team behind it is amazing.

Aspetti negativi:

There isn't anything that I would point out as being a "con" as the platform is very easy to use.

A fantastic and highly personalized ticket management system

Commenti: Events.com made our conference ticket purchasing process simple for our attendees and streamlined our check-in process with the use of tablets for ticket scanning. Their prices were better for us than the competing system we had previously used and the personalized service made working with them extremely simple and pleasing.

Aspetti positivi:

Our local sales rep was AMAZING. She made our transition from a different service provider seamless, provided fast and friendly support, and personalized our event page herself. I had never even received a call from the previous service we used, but Events.com made us feel like our company and event mattered to them.

Aspetti negativi:

There was very little not to like. I recall having a couple of very minor requests that could not be fulfilled by their system, but they said that they would look into the ideas for the future.

Simple trustworthy

Commenti: I really like it overall. Could use some UX/UI updates for the users.

Aspetti positivi:

The forward-facing UI for consumers. The simplicity of ticket purchasing and overall clean aesthetic of the design.

Aspetti negativi:

The back end UI can sometimes be tricky to navigate and I also trying to find the totals on each event isn't very clear

Events.com

Aspetti positivi:

Events.com has the top client support. They check in on us several period to get on to certainly we didn't assert any questions and to desire our outcome well. Amazing frequent at events.com

Aspetti negativi:

Events.com needs to work on their strengths ,capitalised on their edge above their competitors. They cannot be in all,they need work harder on their strengths.

Events.com makes all our event ticketing simple and easy!

Commenti: Online ticketing is made easier with Events.com.
(Took a bit of time getting used to the functionalities, but worth it).

Aspetti positivi:

The extra 'add-on's' (such as swag, drink, t-shirts, socks etc) are a really nice touch. The sharing feature to allow others to invite friends for a discount is great!

Aspetti negativi:

Copying past events to use for future events is not that easy. Some of the features do no 'port-over' well. e.g. the customized messages when people pursue a ticket need to manually be done again (and the cut and past URL's each need to be manually inserted). Would be nice to be able to cut and past hyperlinks for ease of reference. But most of all would be great if copying an event could also include this. Not sure how much Events.com promotes our events to other local people who may be interested in attending similar events. (This was one of the greatest assets of Eventbrite)

Events.com is user friendly and customer service is top notch!

Commenti: I have used a number of registration platforms over the years. Since moving our events to Events.com 2+ years ago, I have never looked back and wished we hadn't made the change. In fact, when some clients choose other platforms and issues arise, it reminds me why I am so happy with this decision. The ease of setting up new events and copying past events in incomparable. Any time I have a support question, it is answered thoroughly and quickly! The team actually listens to user feedback and makes enhancements based on that feedback!

Aspetti positivi:

I have used a number of registration platforms over the years. Since moving our events to Events.com 2+ years ago, I have never looked back and wished we hadn't made the change.

Aspetti negativi:

I understand why there isn't a built -in email feature but it would be so amazing if there was one!

Best event booking platform

Commenti: Always been awesome experience!

Aspetti positivi:

Easy to use, love how you can duplicate events during set up and best part is choice of payment platform- as an event organizer getting paid within days of ticket sales is great. It allows organizers to pay vendors as sales come in.

Aspetti negativi:

Not much - maybe if it integrated with more email programs other than mail chimp

Put Foot Rally

Commenti: Could not speak more highly of the team and service.

Aspetti positivi:

Clean, simple, easy to use. It is the best platform for ticketing by far. Fair pricing.

Aspetti negativi:

No webpage integration. - click-out leads to a huge drop-off - which means less ability to track conversions. *Showclix have a simple, but very effective integration) No app - app like eventbrite to check in participants / track sales would be amazing. Logging into events.com every time to check sales wasn’t great.

Why we use Events.

Aspetti positivi:

I love the ease of the platform. It is very user friendly and what isn't easy the customer service is top-notch. We get taken care of.

Aspetti negativi:

My only con is that this software does not work with iPads. Every device we have is an iPad. Our timing company also only uses iPads. It's very difficult to use this without it being used across all platforms. I don't know anyone that uses tablets. I really hope the IOS version is coming sooner rather than later. It's hard to tell other companies about needing to use this when they also can't use certain aspects.

Difficult To USe

Commenti: If you can't tell we haven't enjoyed it. After the initial sales call everything was pretty downhill.

Aspetti positivi:

It sells tickets. You want me to type more but that is literally the only thing we like.

Aspetti negativi:

Everything else. IF you skip something it won't process. Trying to retrieve customer info you have to click back and forth a million times. If you download the information it's useless and unreadable. Trying to make a list of who bought what is worthless and taking about 6 hours at this point. When there is an issue you don't fix it. You just tell me to fix it. We were told a machine would be sent to us this week to process tickets, that didn't happen. Overall a very disappointing experience that has required far more work on our part than we were expecting. I wish we had never sold tickets at all. We would have saved a ton of time.

Brainstorming at the Bunker

Commenti: I have done 2 events now and will certainly be doing more. I would like to see improvements in the look and feel and the key document export options.

Aspetti positivi:

The help staff were awesome. Took an active role and helped me get things in the way they needed to be. Great advisors. The software easily loaded into my squarespace site, with the help of your staff.

Aspetti negativi:

I think the look and feel of Eventbrite is nicer visually. Easier for customers/clients for purchasing tickets. There needs to be improvements in the ticket purchasers document export. The excel document required a lot of work at my end to clean it up and pull important information from. I found that experience didn't match your front end experience. It should be as simple and easy to use as building an event.

Overall great experience!

Commenti: Overall, the experience was good, even with the limitations in regards to the endurance industry.

Aspetti positivi:

System was easy to use, great customer support and the employees we dealt with would go out of their way to help us.

Aspetti negativi:

The system was not geared to endurance events and it limited us in what we could do in the endurance industry.

Events.com is the best!

Aspetti positivi:

I really like the user-friendliness to it. It's very simple to find stuff and to do things on it without even having much training or knowledge. The staff are also amazing!

Aspetti negativi:

Honestly. there isn't really much I can think of that I don't like about events.com.

Would recommend

Aspetti positivi:

Support team was very receptive and responded quickly to our questions and suggestions as we attempted to customize our program

Aspetti negativi:

We run a unique program and unfortunately events.com wasn’t able to customize our registration platform exactly as we like it.

Seamless, intuitive registration platform

Aspetti positivi:

I love that when I went to register for the La Jolla Half Marathon, the entire process took less than 5 minutes. I registered on my iPhone and it was super easy and quick.

Aspetti negativi:

I love running events, so I am looking forward to seeing more running events on the platform. I'd also like to see which of my friends are attending different events.

Science and Tech youth program

Aspetti positivi:

That I can have the same event in french and english That there are multiple options for the types of questions I can ask on a form

Aspetti negativi:

The gender question does not allow for gender non-conforming people to respond accurately. There should be options for non-binary and other. With the multi selection question, there's no option to add other with an if other question

Very good

Commenti: Very Good

Aspetti positivi:

It completes registration and provides fund raising options. Staff support is critical for us.

Aspetti negativi:

set up each year - is made so much easier with your staff support

Works for us!

Aspetti positivi:

Simple to use, very easy to duplicate events to save time and details.

Aspetti negativi:

Not a huge fan of the fees we pay but we do understand why we pay them.

Events is a good tool for event management

Aspetti positivi:

Events.com is easy to use and provides data reports with relevant information.

Aspetti negativi:

The cost is a little high. I would prefer a lower cost for nonprofits.