Pure Chat

facile comunicazione

Commenti: cominciato l'utilizzo da poco, per adesso lo consiglierei in alternativa anche ad altre app di simile utilizzo

Aspetti positivi:

facilissimo da utilizzare e istallare, fruibile nelle funzionalità offerte

Aspetti negativi:

migliorerei solo la grafica ma non si riscontrano da utente particolari criticità da dover segnalare

Pure Chat is the Best Website Visitor Tracking & Online Chat Software

Commenti: I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing online traffic and chat. The software is full of amazing features and tools that can create a very healthy impact on your website.

Aspetti positivi:

Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install.

Aspetti negativi:

Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me.

Artibot is awesome!

Commenti: I recently started using Artibot on my website because I wanted to have a chat option for customers exploring the website. Unfortunately, as a small business, I cannot dedicate someone to be online at all times to handle these sorts of chats. After doing some research, I came across Pure Chat's artibot and decided to give it a try. After an hour or two of tinkering with the program, I launched it on my website. Then I asked some friends to give it a whirl to see how they liked the conversation flow. Almost all of them said the loved it and asked whether I would add additional options and decisions to help the conversation flow. I absolutely intend to do so. However, this would be the only area I would mark down artibot. The program gets a bit bulky in the editing side when you have multiple conversation paths to travel down and it can be hard to keep track of the conversation tree. At the same time, I feel like I can't complain since the program is free and super easy to use otherwise. I think this is a great program if you don't make your chats "too" in-depth and are simply trying to capture contact information.

Aspetti positivi:

AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier

Aspetti negativi:

It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees.

I didn't approve

Commenti: My overall experience was one of discontent.

Aspetti positivi:

easy to use.the app connects you with different people.

Aspetti negativi:

Very expensive. For each share a payment is required.

Another great software approach to citizenship, making the difficult very easy.

Commenti: Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens.

Aspetti positivi:

Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge.

Aspetti negativi:

Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software.

The interaction with the public is simply fascinating with this software

Aspetti positivi:

Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.

Aspetti negativi:

I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work

Purechat is 100% Free Live Chat for Startups

Commenti: Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress.

Aspetti positivi:

If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.

Aspetti negativi:

There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.

Pure Chat is great

Commenti: We use it to communciate with customers. We also use it to drive email subscriptions with marketing.

Aspetti positivi:

Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet.

Aspetti negativi:

I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those.

Great for High Traffic Websites

Commenti: The overall experience of this software is good, as it is user and consumer friendly.

Aspetti positivi:

What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat.

Aspetti negativi:

The limit of SMS notifications that come with the pricing plan.

Beware of Internet Trolls

Commenti: Easy to use, which is great for us and great for internet jokesters.

Aspetti positivi:

PureChat makes it easy for us to talk to our customers online, in real time. Nowadays, people don't pick up the phone, they hop online. We can connect instantly with them with PureChat and their app.

Aspetti negativi:

There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored.

Perfect for Start Ups to Improve Customer Service

Commenti: Overall a great experience. I would highly recommend this for retail websites looking to improve their customer interaction and support.

Aspetti positivi:

Adding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes.

Aspetti negativi:

A few more customization options on the chat widget would be helpful.

Review

Commenti: In a nutshell, I see it to be a fantastic software for client conversations.

Aspetti positivi:

I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.

Aspetti negativi:

I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong.

Awesome application

Commenti: Pure Chat is a widely-used live chat software with customizable widgets, mobile responsiveness, automated triggers, team collaboration, integrations, and detailed reporting. It may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support.

Aspetti positivi:

Pure Chat is a live chat software with easy setup, customizable widgets, mobile responsiveness, automated chat triggers, team collaboration, integrations, and detailed reporting.

Aspetti negativi:

Pure Chat may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support. It may not have all the advanced features that some users desire.

Invaluable!

Commenti: Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you!

Aspetti positivi:

Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you!

Aspetti negativi:

I wish it could read my mind so I didn't have to type.

Cheap, Efficient Chat Software!

Commenti: PureChat helps us keep in contact with our customers and any potential buyers that come across our website. Because we sell very technical and specific products, we often have customers reach out to us to find out product specification sheets or other data relevant to what they're trying to accomplish. Purechat helps us guide them to the best product.

Aspetti positivi:

For the price, Purechat is a great user support service for any website. It allows representatives to help customers decide on products as well as help them with their orders or any issues they are presented. Purechat is easy to install by just dropping a snippet of code.

Aspetti negativi:

This might not be the case for all websites but sometimes the Purechat widget might need custom coding to style it in place. It for the most part is easy to install but with some help with one of their representatives we were able to add a few lines of code to make the widget appear correctly (it was lined a few pixels off).

Connect directly to your customer

Commenti: Bridging the gap between user and server. Helping to constantly improve the customer experience through feedback and communication.

Aspetti positivi:

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience. It's there for general questions and knowledge, but it's also perfect for troubleshooting and feedback. It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Aspetti negativi:

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Sensible reviewer

Commenti: I like the sharing of chats in real time in this application. Its working criteria is very easy and easily accessible.

Aspetti positivi:

I like the frontend of this software very much. It is very eye-catching and gives easy access to options as well.The settings facility is also vey convenient.

Aspetti negativi:

In my opinion, there is nothing to be disliked about this application. It runs vey effectively and sends chat messages in real time.

Decent chat client!

Commenti: Overall we decided to turn off Pure Chat simply because it wasn't reliable enough with push notifications to my mobile device to be able to respond adequately to inquiries.

Aspetti positivi:

I really like that it's quickly implementable on a webpage.

Aspetti negativi:

Not really a fan of some of the quirks - the push notifications to iOS only work sometimes.

Love Love Love This Product

Commenti: My experience has been excellent. I have no plans to stop using this product.

Aspetti positivi:

There is a free version for those of us that don't have to have a lot of stats. It does not go by volume and was easy to set up. It allows for time on and time off, its easy to add to your website, and support has been great. Just in case I am unable to review artibot.ai This auto attendant (bot) by the same company is invaluable and I would not be without it.

Aspetti negativi:

The notifications on my mobile phone are sometimes missed so I miss the chat on the mobile app. Granted, the notification happens but I cannot get the sound to be loud enough for me to hear. I have to change this but no luck yet. The good thing is the person does have to leave an email so I am able to make contact on missed chats.

Pure Chat

Commenti: Pure Chat is a great tool to use to help customers with quick and easy questions!

Aspetti positivi:

Pure Chat allows you to easily and quickly chat with customers and answer any questions they may have online.

Aspetti negativi:

Sometimes notifications do not go off causing you to miss a chat.

Nice Live Chat Plugin

Aspetti positivi:

The software was pretty easy to install on the website and select different branding tweaks

Aspetti negativi:

The mobile app has a few bugs that need to be ironed out, had issues of being logged me out

Pure Chat has helped us connect with our website visitors

Commenti: We switched to Pure Chat in May 2016 and have been thrilled with the results. Our operators have found it easy to use for the most part - and new features we requested have been responded to by the support team. Our admins find the reporting section helpful without being overly busy and confusing. The pricing has allowed us to add operators to the plan without blowing up the budget. Overall great software that has given us a way to connect with our current customers and new visitors alike.

Aspetti positivi:

The admin interface is simple, clear and easy to navigate. Very easy to understand and make quick changes to the chat tab and window. We love that the tab switches to 'Email Us' form when all of the operators are offline. The price is right.

Aspetti negativi:

Would like to see some improvements on the reporting i.e. a way to bulk export chat transcripts to csv or excel format, or filter transcripts by a custom date range.

Great for connecting to customers, don't have to use the phone with them :)

Aspetti positivi:

Best chat software to use! I prefer chatting rather than talking to customers because it is faster. This works perfectly!

Aspetti negativi:

Nothing, everything is perfect! I love this so much and it is worth your time to use this FREE software!

Enjoying Working with Pure Chat

Commenti: Everything is great. It's easy to use and very effective. I would like Pure Chat to have profile picture that is visible to the customer. That way there is more of a connection.

Aspetti positivi:

Easy to use, fast, effective. Great reporting system.

Aspetti negativi:

Would like to have the customer see the picture of the agent that is assisting them.

Prima Atlanta Pure Chat

Commenti: It's super easy to use. Our customers show their appreciation to our prompt response time, and their ratings (whether good or bad) help us improve our customer service experience. Pure Chat is a great tool that helps us connect with our clients.

Aspetti positivi:

I like the accessibility to the client on our site Being able to see incoming traffic on the website makes it easier to track where people spend most of their time knowing how our team is being rated, and how much time is being spent on chats helps us improve our customer service experience

Aspetti negativi:

I do not like that it times out an individual and turns off their online status without notification, this makes it hard to keep CSRs who have retail duties on chat during high traffic hours on our site. A notice should be prompted on screen to remind them that they have been logged off