Chi utilizza questo software?

Reparti e consulenti IT, amministratori di sistema, fornitori di servizi gestiti (MSP).

Valutazioni medie

143 recensioni
  • Nel complesso 4.7 / 5
  • Facilità d'uso 4.7 / 5
  • Servizio clienti 4.8 / 5
  • Caratteristiche 4.5 / 5
  • Rapporto qualità-prezzo 4.8 / 5

Dettagli del prodotto

  • Prezzo di partenza 1,35 USD/mese
  • Versione gratuita No
  • Prova gratuita
  • Implementazione Installazione eseguita - Mac
    Cloud, SaaS, Web
    Installazione eseguita - Windows
    Dispositivi mobili - iOS nativo
    Dispositivi mobili - Android nativo
  • Formazione Di persona
    Live Online
    Webinar
    Documentazione
  • Assistenza Orario lavorativo
    Online

Dettagli del fornitore

  • MMSOFT Design
  • http://www.pulseway.com
  • Fondata nel 2011

Informazioni su Pulseway

Permette di monitorare, gestire e controllare sistemi e app IT in tempo reale da qualsiasi smartphone, tablet o desktop. Pulseway ha fatto per l'amministrazione del sistema ciò che gli smartphone hanno fatto per le e-mail: ricevi una notifica, vedi un problema e lo risolvi in pochi secondi. Il monitoraggio non è più un dramma: ora è possibile monitorare e rispondere immediatamente ai problemi dei server non appena si presentano. È come avere in tasca un NOC.

Caratteristiche di Pulseway

Il fornitore non ha dato informazioni di questo tipo.
  • Accesso remoto
  • Gestione della conformità
  • Gestione delle licenze
  • Gestione delle patch
  • Inventario di hardware
  • Inventario di software
  • Monitoraggio delle attività degli utenti
  • Monitoraggio delle capacità
  • Pianificazione delle spese IT
  • Programmazione
  • Registro eventi
  • Accesso remoto
  • Assistenza tecnica
  • Backup e ripristino
  • CRM
  • Dashboard
  • Fatturazione e contabilizzazione
  • Gestione dei problemi
  • Gestione dei progetti
  • Gestione delle patch
  • Live Chat
  • Programmazione
  • Amministrazione di base
  • Controllo della performance
  • Diagnosi della causa principale
  • Diagnostica completa delle transazioni
  • Gestione delle risorse
  • Prestazioni dei server
  • Strumenti di diagnostica
  • Tracciabilità di transazioni individuali
  • Avvisi/Notifiche
  • Monitoraggio FTP
  • Monitoraggio del server di posta elettronica
  • Monitoraggio delle transazioni
  • Monitoraggio in tempo reale
  • Parametri prestazionali
  • Pianificazione della manutenzione
  • Prova di disponibilità
  • Registro eventi
  • Relazioni sui tempi di disponibilità
  • Gestione degli approvvigionamenti
  • Gestione degli audit
  • Gestione dei fornitori
  • Gestione dell'inventario
  • Gestione della configurazione
  • Gestione della manutenzione
  • Gestione delle richieste
  • Gestione di contratti/licenze
  • Monitoraggio dei costi
  • Monitoraggio della conformità
  • Accelerazione basata sul comportamento
  • Conformità alla legge Sarbanes-Oxley
  • Gestione JCL
  • Gestione energetica
  • Importazione/Esportazione di dati
  • Multi-utente
  • Rilevamento automatico di dispositivi
  • Sistema di riferimenti incrociati
  • Sistema multi-piattaforma
  • Test di diagnostica
  • Tracciato di controllo
  • Gestione delle credenziali
  • Gestione delle patch
  • Monitoraggio CPU
  • Monitoraggio della cronologia
  • Monitoraggio delle attività degli utenti
  • Monitoraggio delle e-mail
  • Monitoraggio di macchine virtuali
  • Programmazione
  • Registro eventi
  • Server di database
  • Accesso/Controllo remoto
  • Approvazione automatica
  • Avvisi/Notifiche
  • Dashboard
  • Gestione della conformità
  • Gestione di tutta la rete
  • Implementazione automatica delle patch
  • Patch personalizzabili
  • Prioritizzazione delle patch
  • Scansione delle vulnerabilità
  • Scansioni automatiche
  • Testing delle patch
  • Amministrazione di base
  • Dashboard
  • Diagnosi di rete
  • Gestione delle risorse di rete
  • Monitoraggio degli accordi sul livello di servizio
  • Monitoraggio dei server
  • Monitoraggio del tempo di disponibilità
  • Monitoraggio dell'utilizzo di Internet
  • Monitoraggio della larghezza di banda
  • Monitoraggio di indirizzi IP
  • Relazioni sul traffico web

Le recensioni più dettagliate su Pulseway

Premium RMM at Great Cost

Data della recensione: 22/5/2019
Paul L.
President
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
4 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Vantaggi: This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Inconvenienti: Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Pulseway is the absolute best monitoring solution out there!

Data della recensione: 28/7/2017
Ed B.
System Analyst II - Application Support
Reclutamento e selezione del personale, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
Fonte: GetApp
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
4 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Vantaggi: I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical functions like restarting services , rebooting machines and even access to a command line can be done remotely. I get the right warnings directly to my phone or desktop wherever I am. I was on the beach in Maui over Christmas and one of my servers had a problem with a service that needed to be restarted – with other monitoring products I would have had to go back to my room, start up my laptop, hope to get wifi and vpn connection and RDP directly to the problem machine. Pulseway allowed me to clear the alert, check the status of the server and restart the service (Apache Tomcat) from my chair on the beach and not miss a minute of my children’s surfing lesson.

Our organization has embraced this software. I recommended this to a colleague who had a critical scheduling server running multiple tasks via task scheduler. Due to service account limitations the server would log out the account every weekend. My colleague installed Pulseway and was able to keep the server signed in while we pursued a permanent solution and now has multiple servers on his own account.

Inconvenienti: I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost.

A toolbox that makes maintaining hundreds of systems easy

Data della recensione: 4/9/2019
Jacob dahl W.
IT operation manager
Servizi e tecnologie dell'informazione, 13-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
4/5
Nel complesso
4 / 5
Facilità d'uso
4 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: After spending a lot of time monitoring and maintaining systems (both Windows servers, Workstations and Linux servers), Pulseway has proven that the time spend building the right policy and groups is well spend. its easy to monitor whatever we chose.
Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem. Even if we are out of the office, we can do some of the maintenance via the phone app
Pulseway is a tool, that helps our helpdesk and maintenance save time

Vantaggi: The ease of use
The way its posible to use our own scripts in maintenance
The installation proces
The user and group setup
The policy setup
The repporting feature
The feature to use kaspersky, and get notifications via Pulseway app or dashboard
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes
Patching servers is super easy

Inconvenienti: in older versions, the user handeling wasnt that great - but after version 6.X, this has become very easy to use We did have some issues regarding users that was able to see all tags or script - I guess this has been corrected now

Pulseway life with and without it

Data della recensione: 22/5/2019
Darius B.
Director of IT and Enterprise Systems
Industria alberghiera, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: System department uses this for monitoring and troubleshooting.
Security department is using this to monitor all servers/workstations/firewalls
Compliance department uses the this to monitor events
Infrastructure uses this to monitor traffic and anything live changes

Vantaggi: I can not picture working anywhere and not having Pulseway on my phone. There have been so many features added, that in the 10+ years I have been using it throughout the companies I have owed or worked for , that I have not been able to implement all of them. What is important to me I am able to have a life outside of work due to this tool. Simplifies my job, I able to asses what is critical and what is with just a glance at my phone. The ability to monitor systems is easy for anyone to do, but what Pulseway did is dial down to services, processes, it can even pick up SNMP traffic from our switches and firewalls.
Without this tool simply I would have to work 3-6 hours a day more. Ownership, management all the way down to techs that work for this company bend over backwards to bring new features and make this product better every single day and they listen to their customers needs.

Inconvenienti: Cons ... none. I can not say anything bad as they have adapted to everything I need I thrown at them no matter how small.

We Love Pulseway

Data della recensione: 10/6/2019
Dave J.
IT Manager
Industria edilizia, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione 
5/5
Nel complesso
5 / 5
Facilità d'uso
5 / 5
Caratteristiche e funzionalità
5 / 5
Assistenza clienti
5 / 5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Pulseway has gotten better and continues to improve on their service offering. They have partnered with Webroot for antivirus and security training and Unitrends for backup. Both services we use and neither has let us down. I highly recommend Pulseway and we are very happy with their service. Give them a test drive and see for yourself how admin friendly they are.

Vantaggi: We have been using Pulseway for 3 years system wide. Our IT team has until this year consisted of just me to support 14 sites. Most of my sites are relatively close with my closest at 1 mile and furthest 90 miles away. But I have one site in Colorado and another in Florida. Pulseway lets me manage all sites seamlessly. With their recent addition of 3rd party software updating, it is a more complete offering that makes our jobs so much easier.
Their phone app is what sold me on Pulseway and continues to provide the best remote tool that I’ve ever seen.

Inconvenienti: I come from a small MSP consulting background where we tried several different RMMs & PSAs but ended up using Continuum for our main system. I’ve also used SolarWinds in the past, Pulseway handles most of the tasks that Continuum and SolarWinds do, not 100% yet, but the few parts that are left out is room for improvement and growth.

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