Weave

Essential for business

Aspetti positivi:

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Aspetti negativi:

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

VOIP phone service for your veterinary or medical practice

Commenti: Over all the phone system has so many more "Pros" than "Cons". I was there went we had the old phone system but when we switched over it feels and sounds better. The app that you download on your computer is also pretty nice and user friendly. Sending faxes takes some getting used to, but if you want to go paperless than this is the way to go.

Aspetti positivi:

Love the call recordings as there are many instances where a client claims they were told "???" and we were able to go into the call logs and see when they were called and what was said. Wonderful feature I don't know what we would do without. Also the hold music is a great feature that we love, as before we needed to buy a separate device and now we can just upload our own music for clients on hold or use what they have as default.

Aspetti negativi:

I don't like that it can be costly. I thought it was flat rate fee per month and if you have 10 phones or 14 phones it would be the same flat rate fee. But I have recently learned that if we added a new phone it is an additional $20 per month per phone that we want to add. Wish that wasn't the case. And would like it to be more backwards compatible with our Practice Management Software (PIMS) as our system will have a client with one phone number and when the client calls it doesn't always display their name. Even when I upload our client list directly, something seems to be over riding the system. example: our system will say "John Smith" but "JSmith" will appear on our caller ID.

Weave has daily technical issues that cost you money

Commenti: Looking to leave them asap.

Aspetti positivi:

Everything they sold me on. How flawlessly it would all work. Not flawless and extremely time consuming finding out all the issues they have on a daily basis.

Aspetti negativi:

Since we onboarded with a Weave person who went on vacation during the onboarding process it has been a nightmare. The results are daily technical issues. Phones go out of service, they don't ring. Technical issues with the communication platform. So many issues that just pop up out of the blue and you are informed by a staff member and even patients. When patients are texting staff to communicate because the phones don't work during business hours it's OK with Weave. When they take weeks and in my case, months to correct an issue they are OK with that because it's not them having the issue.

Henritze Dental

Commenti: We love Weave. It works well in all our offices. Installing has been made pretty easy [sensitive content hidden] has always been a huge help over the past year or so working with me to integrate and install at offices. Customer service is usually on point, the chat feature is super nice. Account manager [sensitive content hidden] has been very helpful as well, [sensitive content hidden] did an awesome job before her.

Aspetti positivi:

The best feature of this product is being able to multi task and take care of multiple patients at one time. We really appreciate being able to be on the phone with a patient and responding to another patient by text to keep the scheduling flowing.

Aspetti negativi:

Integration to communicate to multiple offices when we have such a large group. Some of our offices do different things it would be nice to message another office to set up an appointment for the patient we were referring without having the patient call or us having to call the office to reach someone. Save the Date Reminders are a big issue that hasn't been able to be resolved since our time change on the East Coast back in November all our Save the Dates go out 6:50am when offices don't send out messages before 7am or 7:30am. Multiple reminders are great, it would be beneficial if we could select what our patients would like instead of it being the same across the board. We get messages constantly about the patient had already confirmed their appointment a week ago now its 3 days before they are asking to confirm again. We have it set up like this and want it that way but if a patient doesn't like it they just opt out of text then they get nothing instead it would be nice to select certain reminders per the patients preference.

Weave

Commenti: Overall I think Weave is a great benefit. I think that instead of adding new features, they need to work on properly developing their currents ones to ensure they work optimally. Adding new features just takes away from them having the best most efficient programming for what they offer in my opinion.

Aspetti positivi:

I like how many ways you can access weave and connect with patients and staff. Overall it is easy to use and works well for communicating with staff and patients.

Aspetti negativi:

The iPad app cannot switch to landscape mode. This is a very basic feature that I would honestly expect a company to have. Also, team chat needs a lot of help. The team chat is organized totally different in the mobile app vs the desktop version. It needs to be organized by most recent conversation and should not allow for new threads to start with individuals. You can easily end up with 4 threads with the same person and it is really confusing. In addition, there is significant lag with the mobile app. If you get a notification on your phone and you go to open the app, you have to wait a solid 5 seconds for the notification to appear within the app. If you don't, you can't find the message anywhere. In addition, some individuals have a different version of the mobile app and the notifications on their chats never go away even after they have read and responded to them.