Cos'è Weave?

Il software di Weave semplifica il lavoro d'ufficio integrandolo in un solo hub. Permette alle aziende di gestire in modo intuitivo qualsiasi cosa, dalle informazioni sui clienti alle recensioni commerciali online. Crea relazioni durature con i clienti grazie a funzionalità come i messaggi di testo bidirezionali e il rinnovo semplice delle prenotazioni. Le soluzioni offerte sono talmente complete per gli uffici che spesso le pratiche che le utilizzano affermano che non saprebbero come fare senza. L'obiettivo è quello di semplificare la gestione del tuo ufficio, in modo che tu possa concentrarti su ciò che conta di più.

Chi utilizza Weave?

Qualsiasi ufficio che gestisca clienti e telefonate, come dentisti, medici, optometristi, centri benessere, chiropratici o persino operatori di autolavaggi: Weave è lo strumento organizzativo di cui hanno bisogno tutti i responsabili d'ufficio.

Video di Weave
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Recensioni su Weave

Punteggio medio

Nel complesso
4,1
Facilità d'uso
4,3
Servizio clienti
3,4
Caratteristiche
4,1
Rapporto qualità-prezzo
3,9

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
50%
4
28%
3
11%
2
5%
1
6%
Tiara
Front Desk Coordinator (USA)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Weave is a life saver for our pratice!

5,0 mese scorso Nuova

Aspetti positivi:

Being able to combine weave with Open Dental and getting patients information automatically transferred over.

Aspetti negativi:

At the moment we are very pleased with Weave and have no complaints!

Leah
Admin Assistant (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Weave has been beneficial in several ways to our office.

5,0 6 mesi fa

Commenti: As stated before, we love Weave and what it has done for our practice. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team.

Aspetti positivi:

Before Weave, we were using one company to offering texting to our patients and another company for phones. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. We are so blessed to have found Weave and implement into our practice.

Aspetti negativi:

I wouldn't say there is anything we necessarily dislike about Weave.. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. We are very patient knowing it will be worth it in the end. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app!

Tammy
Practice Administrator (USA)
Studi medici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

We LOVE our WEAVE!!

5,0 6 mesi fa

Aspetti positivi:

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

Aspetti negativi:

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!

Bryan
Office Manager (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Great product, support is lacking

4,0 3 anni fa

Commenti: Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.

Aspetti positivi:

We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.

Aspetti negativi:

The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.

Megan
Marketing Coordinator (USA)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Software is great. Customer service could use some work

4,0 6 mesi fa

Aspetti positivi:

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Aspetti negativi:

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.