--- description: Scopri le funzionalità di Peek Pro, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Peek Pro - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Tour operator software](/directory/20033/tour-operator/software) > [Peek Pro](/software/142459/peek-pro-tour-operator-software) # Peek Pro Canonical: https://www.capterra.it/software/142459/peek-pro-tour-operator-software Pagina: 1/33\ Avanti: [Pagina successiva](https://www.capterra.it/software/142459/peek-pro-tour-operator-software?page=2) > Peek Pro è una soluzione end-to-end per tour operator e operatori di attività che consente di gestire le attività all'interno e all'esterno dei dispositivi mobili. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 794 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Peek Pro? Tour operator e operatori di attività che offrono ogni tipo di esperienza per il tempo libero. Talmente semplice da utilizzare, da far sì che anche le aziende che temono l'uso dei computer si sentano sicure nel passare da carta e penna agli iPad. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 794 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Peek Travel - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese, spagnolo - **Paesi disponibili**: Antigua e Barbuda, Aruba, Bahamas, Bermuda, Canada, Costa Rica, Giamaica, Irlanda, Isole Cayman, Isole Turks e Caicos, Isole Vergini Britanniche, Messico, Portorico, Regno Unito, Repubblica Dominicana, Saint Lucia, Saint Martin, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Assistenza clienti - Avvisi/Notifiche - Banca dati cliente - CRM - Creazione di pacchetti - Creazione di report/analisi - Elaborazione di pagamenti - Fatturazione e contabilizzazione - Gestione appuntamenti - Gestione dei calendari - Gestione dei fornitori - Gestione dei prezzi - Gestione dell'inventario - Gestione della disponibilità - Gestione delle prenotazioni - Gestione delle prenotazioni - Gestione delle risorse - Integrazione di GDS/OTA - Integrazione di siti web - Note di prenotazione - Pagamenti online - Pianificazione automatica - Prenotazioni di gruppo - Prenotazioni online - Preventivi/Stime - Promemoria - Rendicontazione e analisi statistiche - Sincronizzazione dei calendari - Third-Party Integrations ## Integrazioni (24 in totale) - Constant Contact - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - Meta for Business - PayPal - PayPal Enterprise Payments - QuickBooks Online - Square Payments - Squarespace - Stripe ... e altre 9 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Tour operator software](https://www.capterra.it/directory/20033/tour-operator/software) ## Categorie correlate - [Tour operator software](https://www.capterra.it/directory/20033/tour-operator/software) - [Software per il noleggio di apparecchiature](https://www.capterra.it/directory/31717/equipment-rental/software) - [Software per la gestione dell'agenda](https://www.capterra.it/directory/30087/scheduling/software) - [Software per prenotazioni](https://www.capterra.it/directory/20032/reservations/software) - [Gestionale per prenotazione appuntamenti](https://www.capterra.it/directory/30757/appointment-scheduling/software) ## Alternative 1. [Booqable](https://www.capterra.it/software/138689/booqable) — 4.8/5 (1134 reviews) 2. [Hostaway](https://www.capterra.it/software/152433/hostaway) — 4.8/5 (1524 reviews) 3. [Lodgify](https://www.capterra.it/software/131924/lodgify) — 4.5/5 (1283 reviews) 4. [Eventbrite](https://www.capterra.it/software/114949/eventbrite) — 4.6/5 (5756 reviews) 5. [SimplyBook.me](https://www.capterra.it/software/140086/simplybook-me) — 4.6/5 (1282 reviews) ## Recensioni ### "Great fit for our small rental & shuttle operation. Huge time-saver, very happy." — 5.0/5 > **Hallie** | *1 luglio 2019* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously\! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful\! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with. > > **Inconvenienti**: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes. > > As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated. ----- ### "Made the switch back to Peek. You should too." — 5.0/5 > **Joe** | *3 aprile 2025* | Tempo libero, viaggi e turismo | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The people. The support/on-boarding staff (especially \[sensitive content hidden\]) were top notch and made the transition to the platform easy. She consistently followed up and had an answer to everyone of my questions. > > **Inconvenienti**: Needs a few more portal partners. But that can be easily fixed. > > Excellent. I was with Peek for a couple years, then switched to FareHarbor for the past few years. I switched back and couldn't have been happier. They made the transition back easy and quick. Thorough without feeling overwhelmed. And their tech is great. ----- ### "Sketchy company, non-existent back-end support" — 1.0/5 > **Utente anonimo** | *22 luglio 2025* | Tempo libero, viaggi e turismo | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: The ability to override a standard booking calendar for private tours. Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise. > > **Inconvenienti**: Everything else. There is no customer service. Their phone number is AI-answered with only creating a ticket as the option. Their AI chatbot turns into a weeks-long communication with the rep(s). > > Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep. Customer service, even by present day standards, is non-existent. Set up your platform and cross your fingers there are no issues that affect a customer or need immediate assistance. It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. DO NOT use PEEK PRO. Spare your business the indirect costs. ----- ### "Das Club Tour is now powered by Peek Pro" — 5.0/5 > **Tommy** | *20 dicembre 2024* | Tempo libero, viaggi e turismo | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is a very complex system and comes with a lot of features that provide a great customer experience when making reservations and also keeping them informed. The customer portal is amazing to communicate information to the guests. Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once. Also a lot of features for the back office to run reports, to organize things and it is lightning fast. > > **Inconvenienti**: There aren't really any cons that I came across, none that I can think off. > > I'm having a lot of fun with the system, I have a few test reservations from trusted resellers to get a feedback. The system itself is easy to use even though it is complex it never feels like things are hidden or difficult to find. ----- ### "Very Good platform" — 4.0/5 > **Aitor** | *26 dicembre 2024* | Sport | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The booking system and inventory options. > > **Inconvenienti**: High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly > > For a while Peek pro was very good for our company but as we expanded into new products, packages etc, we found another platform that fits better our company ----- Pagina: 1/33\ Avanti: [Pagina successiva](https://www.capterra.it/software/142459/peek-pro-tour-operator-software?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/142459/peek-pro-tour-operator-software) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati