Peek PRO Tour Operator Software

Peek PRO Tour Operator Software

da Peek Travel

Chi utilizza questo software?

Tour operator e operatori di attività che offrono ogni tipo di esperienza per il tempo libero. Talmente semplice da utilizzare, da far sì che anche le aziende che temono l'uso dei computer si sentano sicure nel passare da carta e penna agli iPad.

Valutazioni medie

604 recensioni
  • Nel complesso 4.8/5
  • Facilità d'uso 4.7/5
  • Servizio clienti 4.8/5
  • Caratteristiche 4.6/5
  • Rapporto qualità-prezzo 4.7/5

Dettagli del prodotto

  • Versione gratuita
  • Prova gratuita
  • Implementazione Cloud, SaaS, Web
    Dispositivi mobili - iOS nativo
    Dispositivi mobili - Android nativo
  • Formazione Di persona
    Live Online
    Webinar
    Documentazione
  • Assistenza Assistenza diretta 24 ore su 24
    Orario lavorativo
    Online

Dettagli del fornitore

  • Peek Travel
  • https://www.peek.com
  • Fondata nel 2011

Informazioni su Peek PRO Tour Operator Software

Peek Pro è un sistema di prenotazione online che consente agli operatori di attività di aumentare le entrate, risparmiare una grande quantità di tempo e fornire il miglior servizio in assoluto ai clienti. Gli operatori sono particolarmente colpiti da queste applicazioni mobili leader del settore e dal design intuitivo del sistema di back-office. Le funzionalità comprendono pagamenti giornalieri, e-mail automatizzate, gestione di risorse e canali, scansione dei codici QR, certificati regalo, deroghe gratuite, oltre 20 report personalizzabili e molto altro.

Caratteristiche di Peek PRO Tour Operator Software

  • Accesso da dispositivi mobili
  • Appuntamenti ricorrenti
  • Banca dati cliente
  • Gestione delle prenotazioni di camere
  • Pagamenti online
  • Pianificazione automatica
  • Pianificazione di gruppi
  • Prenotazioni online
  • Promemoria appuntamenti
  • Sincronizzazione dei calendari
  • Sistema multi-locale
  • Assistenza clienti
  • CRM
  • Gestione delle prenotazioni di camere
  • Gestione delle promozioni
  • Gestione tariffaria
  • Note di prenotazione
  • Prenotazione di attività
  • Prenotazione di terzi
  • Prenotazioni di gruppo
  • Creazione di itinerari
  • Elaborazione di pagamenti
  • Gestione dei fornitori
  • Gestione dei preventivi
  • Gestione dei prezzi e dei margini di utile
  • Gestione della clientela
  • Gestione delle prenotazioni
  • Gestione delle promozioni
  • Gestione di siti web
  • Integrazione di GDS / OTA
  • Pacchetti personalizzabili
  • Possibilità di prenotazione per più giorni
  • Prenotazione alberghiera
  • Prenotazione di attività
  • Prenotazione di pullman
  • Sistema centrale di prenotazione

Le recensioni più dettagliate su Peek PRO Tour Operator Software

Great value, amazing support!

Data della recensione: 8/11/2017
Ruth B.
Creative Development Director
Belle arti, 13-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
4/5
Facilità d'uso
4/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Vantaggi: I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you. The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar. The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month. Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

Inconvenienti: The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Risposta del fornitore

da Peek Travel il giorno 1/10/2018

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Data della recensione: 1/7/2019
Hallie T.
owner/manager
Vendita al dettaglio, 13-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Vantaggi: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Inconvenienti: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Risposta del fornitore

da Peek Travel il giorno 8/7/2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Great Booking System, Easy to Use

Data della recensione: 20/12/2019
Norm H.
Business Owner
Coaching e formazione professionale, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: The service and support has been excellent! [SENSITIVE CONTENT HIDDEN]
/ Live Chat has provided prompt service that has solved my problems.

Vantaggi: I love how user friendly this software it. It is really intuitive and I can update and add things really easily. The system flows really well. I also love having the waivers built in and creating client manifests for my trips and courses.

Inconvenienti: I find it challenging to invoice clients for physical products like paddleboards, paddles and merchandise. As a Canadian company some of the templating and notifications for clients are US based.

Peek in Costa Rica !!

Data della recensione: 25/9/2019
Claudia S.
Marketing & Co-Owner
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: online calendar on website, no high fees, easy system for team.

Vantaggi: The best part is this software is designed for the user, cheap and can be used in Costa Rica. This tool will be of great help for waivers, payment hold and organizing offline bookings. No monthly fees means a business like ours that is just starting can grow into Peek Pro and progress the old school methods and accountanting from the beginning without investing too much time. Their team is fast to respond and quick to help, usually I don't like email spam but peek training spam was very helpful. Made my questions more specific and less about general use.

Inconvenienti: Peek Software has yet to create spilt payment and deposit on one, though they are working to improve it. Also the waiver signature would be ideal on the waiver info when downloaded. Though really are more good thing than bad.

Risposta del fornitore

da Peek Travel il giorno 4/11/2019

Hi Claudia! Thanks for the review. It's awesome to hear how Peek Pro is helping with the day-to-day of your business. It's been wonderful working with you and please feel free to reach out if you need any support :)

Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more

Data della recensione: 23/6/2018
Mike N.
Online Manager
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
2/5
Nel complesso
3/5
Facilità d'uso
1/5
Caratteristiche e funzionalità
3/5
Assistenza clienti
1/5
Rapporto qualità-prezzo

Vantaggi: It allows people to make reservations. It works well on most websites. You can embed it or link to their site. They have humans to answer the phone and relatively short hold times when doing so. Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Inconvenienti: They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see. They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems. At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it. Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution.

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