Peek PRO Tour Operator Software

Peek PRO Tour Operator Software

da Peek Travel

Chi utilizza Peek PRO Tour Operator Software?

Tour operator e operatori di attività che offrono ogni tipo di esperienza per il tempo libero. Talmente semplice da utilizzare, da far sì che anche le aziende che temono l'uso dei computer si sentano sicure nel passare da carta e penna agli iPad.

Cos'è Peek PRO Tour Operator Software?

Peek Pro è un sistema di prenotazione online che consente agli operatori di attività di aumentare le entrate, risparmiare una grande quantità di tempo e fornire il miglior servizio in assoluto ai clienti. Gli operatori sono particolarmente colpiti da queste applicazioni mobili leader del settore e dal design intuitivo del sistema di back-office. Le funzionalità comprendono pagamenti giornalieri, e-mail automatizzate, gestione di risorse e canali, scansione dei codici QR, certificati regalo, deroghe gratuite, oltre 20 report personalizzabili e molto altro.

Dettagli su Peek PRO Tour Operator Software

Peek Travel

https://www.peek.com

Fondata nel 2011

Panoramica dei prezzi di Peek PRO Tour Operator Software

Peek PRO Tour Operator Software dispone di un piano gratuito e offre una versione di prova gratuita. Qui sotto maggiori informazioni sui prezzi di Peek PRO Tour Operator Software.

Versione gratuita

Prova gratuita

Implementazione

Cloud, SaaS, Web

Dispositivi mobili - iOS nativo

Dispositivi mobili - Android nativo

Formazione

Di persona

Live Online

Webinar

Documentazione

Assistenza

Assistenza diretta 24 ore su 24

Orario lavorativo

Online

Caratteristiche di Peek PRO Tour Operator Software

Software per la pianificazione degli appuntamenti
Accesso da dispositivi mobili
Appuntamenti ricorrenti
Banca dati cliente
Gestione delle prenotazioni di camere
Pagamenti online
Pianificazione automatica
Pianificazione di gruppi
Prenotazioni online
Promemoria appuntamenti
Sincronizzazione dei calendari
Sistema multi-locale
Assistenza clienti
CRM
Gestione delle prenotazioni di camere
Gestione delle promozioni
Gestione tariffaria
Note di prenotazione
Prenotazione di attività
Prenotazione di terzi
Prenotazioni di gruppo
CRM
Creazione di itinerari
Creazione di pacchetti
Elaborazione di pagamenti
Gestione dei fornitori
Gestione dei preventivi
Gestione dei prezzi
Gestione delle esenzioni
Gestione delle prenotazioni
Gestione delle promozioni
Gestione delle risorse
Gestione di siti web
Integrazione di GDS/OTA
Prenotazione di attività
Prenotazione per più giorni
Sistema centrale di prenotazione

Recensioni su Peek PRO Tour Operator Software

Stai visualizzando 5 di 609 recensioni

Nel complesso
4.8/5
Facilità d'uso
4.7/5
Servizio clienti
4.8/5
Caratteristiche
4.6/5
Rapporto qualità-prezzo
4.7/5
Hallie T.
owner/manager
Vendita al dettaglio, 13-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 1/7/2019

"Great fit for our small rental & shuttle operation. Huge time-saver, very happy. "

Commenti: As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Vantaggi: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Inconvenienti: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Risposta del fornitore

da Peek Travel il giorno 8/7/2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

  • Fonte della recensione 
  • Data della recensione: 1/7/2019
Kevin S.
Sr Software Architect
Tempo libero, viaggi e turismo, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 31/8/2019

"Exactly what I was looking for in a booking system for a tour company."

Commenti: Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Vantaggi: Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Inconvenienti: Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Risposta del fornitore

da Peek Travel il giorno 9/9/2019

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

  • Fonte della recensione 
  • Data della recensione: 31/8/2019
Karen Q.
Owner
Gestione formativa, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 21/2/2020

"Glad I Choose Peek PRO"

Commenti: I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Vantaggi: Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Inconvenienti: Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

  • Fonte della recensione 
  • Data della recensione: 21/2/2020
Anthony K.
Manager
Tempo libero, viaggi e turismo, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 4/3/2020

"Great Customer Service and Easy User Interface"

Vantaggi: I love how easy the user interface is to operate and I love the availability of customer support. [SENSITIVE CONTENT HIDDEN] was incredibly helpful in solving a persisting issue that my business has had. Overall very happy with the software.

Inconvenienti: The widget flows can be difficult at times, but [SENSITIVE CONTENT HIDDEN] was extremely helpful in mitigating my issues.

  • Fonte della recensione 
  • Data della recensione: 4/3/2020
Mike N.
Online Manager
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    2/5
  • Facilità d'uso
    3/5
  • Caratteristiche e funzionalità
    1/5
  • Assistenza clienti
    3/5
  • Rapporto qualità-prezzo
    1/5
  • Consigliato
    Nessuna recensione
  • Fonte della recensione 
  • Data della recensione: 23/6/2018

"Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more"

Vantaggi: It allows people to make reservations. It works well on most websites. You can embed it or link to their site. They have humans to answer the phone and relatively short hold times when doing so. Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Inconvenienti: They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see. They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems. At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it. Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution.

  • Fonte della recensione 
  • Data della recensione: 23/6/2018