Timely

Sms non funzionano in Italia

Commenti: Attualmente non buona

Aspetti positivi:

E un bel gestionale con una visione a 'scorrimento' della settimana che sugli smartphone è la migliore.

Aspetti negativi:

(peccato sia solo in inglese) ma ha l'enorme pecca che spesso gli sms non arrivino nonostante vengano considerati spediti. L'assistenza, contattata più volte non ha mai risposto. Quindi devo cambiarlo. Ha funzionato bene per molti anni, ma negli ultimi mesi mi ha creato molti problemi a causa di questo

Great CRM system for salons

Aspetti positivi:

It’s easy to use and the clients really like it. Lots of functions are automated

Aspetti negativi:

It’s missing some good features that could make it really great and much easier for the business and clients.

Love timely - fantastic booking system

Commenti: Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Aspetti positivi:

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Aspetti negativi:

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

Avoid ! Useless communication when you need help. Issue with system their end and still not resolved

Commenti: Furious. I am a paying customer and I haven’t had the help that I have needed. I haven’t had issues before and now issues are arising with their systems. Not offering clients slots that are available, booking clients in slots that aren’t supposed to be available and open times in the diary are not showing to customers. It’s an absolute mess.

Aspetti positivi:

I like it because it is cheap but that reflects on the issues that they have with their system.

Aspetti negativi:

You can get hold of anyone for help. They won’t speak to you on the phone unless you are an upgraded member. They did regard that there is an issue with the system and come back with slow, stupid responses and then close the chat claiming that you haven’t responded, leaving you with an un resolved issue. I am loosing out on money and bookings because of this.

Great software for salon users

Commenti: Great experience

Aspetti positivi:

Everything is online. Can manage my business well from home and easy for team to use

Aspetti negativi:

Very expensive and price has gone up significantly since I started using it in 2015

Excellent system for busy hair and beauty salons

Commenti: The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

Aspetti positivi:

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

Aspetti negativi:

we can find it tricky with refunds and credits on account.

Great task management system

Commenti: It is a super great app and gathers all data you need

Aspetti positivi:

We used this to track projects that employees said were taking to much of their time. We were able to see how much time was actually spent on projects

Aspetti negativi:

I had a hard time using it with IOS but worked amazing with windows

Timely So True With Right Now Scheduling

Commenti: I like Timely and appreciate efficacy of use

Aspetti positivi:

Easy of use, friendly customer supports and education

Aspetti negativi:

Need for more hands on training opportunities

Easy to use

Aspetti positivi:

Easy to set up, easy for clients to use

Aspetti negativi:

Takes a while to set up at the start, calendar syncing took a while to sync at the start also

Efficient and Reliable: A Timely Review

Aspetti positivi:

Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors.

Aspetti negativi:

At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience

Good app for Scheduling.

Commenti: Timely is nearly perfect, it promotes ease of use.

Aspetti positivi:

The time tracking feature is superb.It is very efficient in scheduling too

Aspetti negativi:

It becomes limited when i want to use it on my mobile phone

Changed from MINDBODY to TIMELY

Commenti: Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY.

Aspetti positivi:

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future!

Aspetti negativi:

Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

What i like and don't like about Timely

Aspetti positivi:

Its easy to navigate around The colour coding is good The reports are great

Aspetti negativi:

I would like to have multi bookings for the same app be able to be put through on a recurring app. And also, when their next app comes up after finishing their payment, I would like to be able to click on their next app and be taken to the calendar at this point. I would like to be able to write notes in their appointment on the calendar.

Brilliant but… A few small changes

Commenti: Honestly love timely so much. It is so quick and efficient and has all the information I need within easy reach

Aspetti positivi:

I love everything about timely. I find it so easy to use, so easy to navigate. I use it every single day. My clients also find it super easy to book using the online booking feature. I take payments using an external add on and it all works seamlessly

Aspetti negativi:

I have a couple of things I would love if timely could improve on. 1. I need a function to be able to open my online booking to a certain date. For example I want to be able to open it to the last day of September. At the minute I can only open it X weeks or X months in advance. 2. On my iPad I have a button to quickly take me back to todays date which is great. But the iPhone app is missing a button like that. I find this a time consuming process to track back to todays date during an appointment when I’m trying to see how much of a deposit someone has paid me With these two improvements I think timely would be much more user friendly & I honestly think it would be seedless

I've been using Timely for almost a year now and it has made a huge difference to my business.

Commenti: It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.

Aspetti positivi:

It has made life so much easier for me and my clients and has helped to give my business a much more professional feel. It's very easy and logical to use and to amend and add to. The linked invoice system is excellent and again helps a small business to give a professional feel. It has also easily allowed me to add in extras like package deals and to invoice for products that I sell. The help is good too - there are lots of help documents available along with videos which often answer my question. When they don't, I've found the customer help very responsive. Sometimes they get back to me within an hour or two, sometimes it will be the next working day. Having the option to 'talk' to a human is reassuring. I very much recommend Timely to other small businesses, and whenever I struggle to make an appointment for myself with someone that doesn't have an online booking system I am always grateful that I followed a recommendation to give Timely a go!

Aspetti negativi:

There's not much I don't like. I've had some issue with the appointment confirmations and reminders going straight to junk folders instead of inboxes which is a bit of a pain. If I've booked in a new client myself, and then the next appointment they do it, I end up with two client profiles which is also a bit of a pain. However there is a 'merge client' option which deals with this quite easily.

Review

Commenti: Overall experience is good, it doesn’t seem to lag or not function semi often.

Aspetti positivi:

The integration is easy, customer service is great

Aspetti negativi:

It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc

Timely

Aspetti positivi:

Ease of calendar and booking system..

Aspetti negativi:

Reports are not clear and precise. Too expensive if want to add another column for led lounge. No room allocation.

Easy to use, great customer support!

Commenti: Without Timely, I couldn't have expanded my business as much as I have. It brings a new level of organization to us that has allowed us to add more services, practitioners, and booking options. It's so nice for my practitioners to be able to log in and see their schedule ahead of time to be able to plan their day. It also makes it much easier for me to schedule our support staff when I can see the full schedule in one place and see when I need the extra help. The online booking feature has noticeably increased business and has also led to regular clients booking more frequently. I'm very grateful for this software and everything it allows us to do!

Aspetti positivi:

Timely has streamlined so many aspects of my business, I can't imagine life without it! It's straightforward to use, and presents important information in a way that's super easy to understand.

Aspetti negativi:

Just little things. I wish I could select which users want email notifications when someone books with them without everyone having to receive emails. Little things like that, but I know it's a still a relatively new product and I've been impressed with how diligent Timely is with updating and improving.

Delivers brilliantly for this driving school

Commenti: Been working with Timely for nearly a year. From startup. I was looking for a software partner that would place me quickly in the market, and out in front of the competition. Timely has delivered all the way. I love the way that Timely automates customer bookings. Customers from my website or Facebook page can schedule a time that suits them and their favourite trainer, All I have to do is make sure the vehicles are not double-booked. SMS and emails flow to and from my customers automatically, and to staff, keeping us all informed of bookings. I love the way that I was able to code my website with Timely links, managing the promotion of services. I love the way that Timely works happy with eWAY. Customers can pay online, be sent invoices later - and when they do it shows up clearly in Timely. I love waking up in the morning and seeing a new booking from a new customer, already paid, showing on my Timely calendar. I love the way that Timely seamlessly connects with Xero. Same invoice number in both systems. Proper accounting rules govern the way they interact. When I discovered an error in the way GST was being processed between the two, it was the Timely crew that responded to my call for "help" with a solution. There's always room for improvement, but we're told the Timely techbots are probably working on them. They regularly release new ideas (gift vouchers, last Christmas; credit notes, last month). They tell me (email received while writing this review) that they're working on adding "Resources" to the scheduling, which might eliminate my double-booked vehicles. They regularly ask for feedback, and ask us to vote on the importance of particular improvements (works-in-progress). They respond to issues quickly. Hard to ask for more. And I am thankful for their price structure. The value of Timely to my business is far greater than I could afford (as a small business startup). I would find it very difficult to live without Timely, and wish them (and you) every success in the future. Hope you found my review helpful in making your decision. Drop me a line sometime.

Your Clients Will Love This Software!

Commenti: I started out signing up with many other companies that offered the 30 day trials that Forb's Magazine selected as there top software companies for online booking systems. Out of all of the systems I had used Timely was by far for the money the easiest to navigate. Another wonderful aspect that I appreciated was when I had a question the tech support was quick at answering all of my questions, along with after adding all of my staff to the booking system they also said they had an easy experience with learning Timely. Our clients whether they are just coming in for there appointments with us or just leaving, we are consistently getting compliments on how easy it was to book there appointments with us online. When our clients are happy we're happy, so thank you Timely for making my job easier.

Aspetti positivi:

How easy it is to navigate for us and our clients. Tech support. Clients Love this system! The email and text confirmations.

Aspetti negativi:

We would really appreciate having individuals staff members be able to set there own times for each service just as the can for there hours. We all don't work at the same pace depending on how experienced we are in our craft so to have everyone working on the same timeline makes it hard for the new stylists coming in.

Timely is Likely What You're Looking For

Commenti: I've been using Timely for about a year now and I've been very satisfied with what it offers for the (absolutely reasonable) amount of money that I pay each month. What I like most about Timely is its ease of use coupled with clean and beautiful design. The team behind the app has obviously gone to great lengths to make sure the UI is top notch. For the market Timely goes after I can't name any flaws. The only word of caution is to make sure you don't need something with more features. For the price, Timely does have a ton of features but depending on the complexity of your business it may not be enough. Let's compare Timely with the equally well designed Front Desk. Here are some things that it has which Timely doesn't: - Courses/workshops
- Wait list management with auto enrolling
- Deeper/more detailed Mailchimp integration
- Client self check-in iPad app
- Staff Payroll
- Deep client/staff notification customization The other side of the coin is that Front Desk starts at $129 USD per month where Timely starts at $15 USD per month. It really all depends on the kind of features that you're looking for.

How Timely works for me

Commenti: Great software, easy to use and helps the everyday running of the salon run smoothly....

Aspetti positivi:

I fine timely most beneficial for my company.most of all I find it easy to use and saves me alot of time in everyday tasks....

Aspetti negativi:

The only thing I can think of that could be beneficial to add would be more options under the reoccurring appointment option

Not worth the extra now

Commenti: I used to think it was great and was the best out there.This recent price rise when I'm not using all the functions of the system has me looking at other options.

Aspetti positivi:

I like how easy it is to use now that I know how to work it.

Aspetti negativi:

The recent price rise has me looking at Fresha.It's almost impossible to change the emails and texts that go out automatically

Program needs work and better customer service

Commenti: Timely is definitely beautiful and effortless. It is one of the better salon software programs I have come across in my 15 years in this industry however, if you live in Canada/United States this is not the software for you. It does not separate taxes on reports so you can never distinguish between your GST and your PST. Also, it does not offer the tip option and as tips are a massive part of the service industry in Canada and the United States this is one of their biggest downfalls. Its overall program is easy to use and very nice looking however it isn't a program that should be offered worldwide. I used the free trial for a few days just to test it out and see, I did have a few questions that I wanted answered and it took their customer service team an entire two days to reply (I sent in my query during the week so there is no excuse for this). I do hope that they add to their program because I believe they have a good thing going they just need a little more work.

Love TIMELY

Commenti: Since switching to TIMELY I have been able to manage bookings for my business centrally. The reminder emails and Texts to customers help us minimise no shows and provide this value add consistently. Our busy customers welcome our reminders.
We are not using all of the TIMELY features and have chosen to manage our accounts via MYOB separately even though these 2 providers can be linked. We get more detailed information from MYOB directly. The features of TIMELY are constantly evolving and improving. I am looking forward to seeing the review feature, where customers can leave a review.
TIMELY's support is excellent and we always get a quick reply whenever we need help.

Aspetti positivi:

The ease of use.

Aspetti negativi:

I would like better integration with my MYOB software -Timely dumps sales into one account in MYOB but not a number of accounts to link sales to so you can't keep track of what areas of the business and what locations monthly sales are from. I have different locations and this info is vital so I can analyse profitability across my business.