Teamwork Desk
Cos'è Teamwork Desk?
Teamwork Desk è un software dotato di numerose funzionalità che consente di gestire le comunicazioni in arrivo e ogni ticket, dalla ricezione alla completa risoluzione, in modo completamente invisibile ai clienti. Desk è un hub di supporto completo per le comunicazioni in arrivo e la creazione di documenti di supporto che consente di essere sempre disponibili 24 ore su 24, 7 giorni su 7. Consente di valutare ciò che è importante per la soddisfazione del cliente, la produttività del team e i canali del traffico. Integrazione trasparente con i progetti di Teamwork e gli strumenti già noti e apprezzati.
Chi utilizza Teamwork Desk?
Clienti che richiedono software di supporto in grado di creare relazioni migliori.
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Teamwork Desk
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Recensioni su Teamwork Desk
Lee Yin
Easy to use Application with Sleek UI
Commenti: Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
Aspetti positivi:
Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
Aspetti negativi:
The ability to export information and flexibility of creating user definable analytics report for management viewing.
Risposta di Teamwork.com
2 anni fa
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
charles
Teamwork at SSI
Commenti: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Aspetti positivi:
SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Aspetti negativi:
at this time I do not have any negative or issues
Risposta di Teamwork.com
2 anni fa
Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Lucas
Alternative considerate:
Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.
Commenti: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.
Aspetti positivi:
easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.
Aspetti negativi:
• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.
David
Alternative considerate:
Easily the best support management tool
Commenti: Great product from a great company, always very quick to reply if you request support from them or need their assistance.
Aspetti positivi:
Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.
Aspetti negativi:
Some features are only available on the higher costs subscription packages
Risposta di Teamwork.com
2 anni fa
Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Ramin
Why Rhino Users Teamwork Desk
Commenti: We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!
Aspetti positivi:
I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).
Aspetti negativi:
Missing features would be such things as: * Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. * Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. *Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. * Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-).
Risposta di Teamwork.com
2 anni fa
Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at [email protected] if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork
