Teamwork Desk

Teamwork Desk

da Teamwork.com

Chi utilizza Teamwork Desk?

Clienti che richiedono software di supporto in grado di creare relazioni migliori.

Cos'è Teamwork Desk?

Teamwork Desk è un software dotato di numerose funzionalità che consente di gestire le comunicazioni in arrivo e ogni ticket, dalla ricezione alla completa risoluzione, in modo completamente invisibile ai clienti. Desk è un hub di supporto completo per le comunicazioni in arrivo e la creazione di documenti di supporto che consente di essere sempre disponibili 24 ore su 24, 7 giorni su 7. Consente di valutare ciò che è importante per la soddisfazione del cliente, la produttività del team e i canali del traffico. Integrazione trasparente con i progetti di Teamwork e gli strumenti già noti e apprezzati.

Dettagli su Teamwork Desk

Teamwork.com

https://www.teamwork.com/

Fondata nel 2007

Panoramica dei prezzi di Teamwork Desk

Teamwork Desk non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di Teamwork Desk è disponibile a partire da 7,00 USD/mese.

Prezzo di partenza

7,00 USD/mese

Versione gratuita

No

Prova gratuita

Implementazione

Cloud, SaaS, Web

Dispositivi mobili - iOS nativo

Dispositivi mobili - Android nativo

Formazione

Live Online

Webinar

Documentazione

Assistenza

Assistenza diretta 24 ore su 24

Orario lavorativo

Online

Caratteristiche di Teamwork Desk

Software per Help Desk
Archiviazione di documenti
Avvisi / Allarme crescente
Branding personalizzabile
Chat in tempo reale
Comunicazione multi-canale
Gestione dei biglietti
Gestione dell'accordo sul livello di servizio (SLA)
Gestione della knowledge base
Gestione delle risorse IT
Instradamento automatico
Integrazione di e-mail
Monitoraggio della rete
Portale self-service
Tracciamento delle interazioni

Recensioni su Teamwork Desk

Stai visualizzando 5 di 114 recensioni

Nel complesso
4,4/5
Facilità d'uso
4,3/5
Servizio clienti
4,6/5
Caratteristiche
4,2/5
Rapporto qualità-prezzo
4,5/5
Noahj C.
Owner
Software informatici, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 28/12/2018

"Teamwork still is and has been the best and continually improving Team Management App EVER!"

Commenti: WONDERFUL!!!

Vantaggi: Everything.
- Features and definitely the app loading speed which is near instant loading.
- Much so their continuous innovation, along with their public road map.

Inconvenienti: - I do wish one thing, and that is user permissions would respect all tab settings and left panel categories within the app, but some of it is set to show based on a "team" and not all to the individual "team member". - Also the Gant Chart, I've seen some better implementations and that would could be nicely improved in Teamwork.

Risposta del fornitore

da Teamwork.com il giorno 22/5/2019

Hi there,

Thank you for the review of Teamwork Projects.

Kind regards,
Nancy at Teamwork.

  • Fonte della recensione 
  • Data della recensione: 28/12/2018
Charra H.
Owner
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 27/4/2020

"Easy to Use, Hands Down could NOT run our company without it!"

Commenti: Overall we love teamwork. The customer service is excellent and the product is without a doubt the best in the industry. We couldn't work without it.

Vantaggi: We love that the email tickets and the projects integrate with each other so we can make tasks right out of the clients email request and attach info, docs, photos, close the task and update it from within Desk! We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time tracking and billing. Everything we need to run our company smoothly is included so we don't have to split our resources.

Inconvenienti: Integration took some time but overall the learning curve was easy. We would love to see better time tracking for employees so we can see time logged over the course a day, week or month and comparison of tasks so we can see averages of how much time the same task takes across projects and where it might have taken longer or less time on certain projects for accountability and task efficiency. The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited. Downtime has also been a little bit if a pain, but we are ok with these for the most part because customer service usually fixes them pretty quickly.

  • Fonte della recensione 
  • Data della recensione: 27/4/2020
Sarah D.
Project Manager
Internet, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    3/5
  • Facilità d'uso
    3/5
  • Caratteristiche e funzionalità
    3/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    7/10
  • Fonte della recensione 
  • Data della recensione: 31/3/2017

"Its pretty good..... but needs more features!"

Commenti: * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day) * There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening. * Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there. * The tagging system should be project specific.

Vantaggi: its relatively easy to use

Inconvenienti: Mobile app is slow and hard to navigate

Risposta del fornitore

da Teamwork.com il giorno 21/4/2017

Hi Sarah,
Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product.

I've passed on your feedback to the team for their consideration.

Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to [email protected] and we'll look into it right away.

Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to [email protected]

Best regards,
Therese

  • Fonte della recensione 
  • Data della recensione: 31/3/2017
Ramin K.
CEO
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 28/4/2020

"Why Rhino Users Teamwork Desk"

Commenti: We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!

Vantaggi: I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).

Inconvenienti: Missing features would be such things as: * Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms.
* Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn.
*Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information.
* Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket.
There are more but this is a good start ;-).

  • Fonte della recensione 
  • Data della recensione: 28/4/2020
Jas S.
Marketing Manager
Produzione di media, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 28/4/2020

"Excellent help desk platform"

Commenti: Very responsive and helpful team. You will usually get a response within 20 minutes. We love the Teamwork team!

Vantaggi: Very user friendly with preprogrammed canned responses for quick messaging.
It allows you to have full-time agents and part-time users at a lower rate.
You can respond to a ticket using the desktop or app.

Inconvenienti: When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is from the client, you might think you are replying confidentially to your team which can be dangerous. It's best to use the desktop or app when responding.

  • Fonte della recensione 
  • Data della recensione: 28/4/2020