Djubo

DJUBO IS BEST CAN B E BETTER

Commenti: djubo is best , easy to function excellent service thank you so much djubo..hope it comes up more features to make our work easier

Aspetti positivi:

we can track booking, cancel and block using djubo from anywhere and the best part is its mobile friendly

Aspetti negativi:

It should have auto release feature, like if we have blocked some room and we have set some cut off so it should have a feature of auto release everyday djubo sents front desk report list of checkin thatz great djubo could be lot more better if they could send us outstanding payment remainder daily or weekly...

Searching for 4 years

Commenti: stead cm (channel manager)

Aspetti positivi:

very easy to learn and use. support is fantastisch not need pay extra and always available

Aspetti negativi:

actually all around perfect. the support took over the easy import of all inventory

Easy to use but pathetic customer support

Commenti: Pathetic customer support after sales, they will take you for granted right from sales manager to operations manager to their [SENSITIVE CONTENT]!

Aspetti positivi:

Easy to use system with good features to manage rate and inventory

Aspetti negativi:

Pathetic after sales support and buggy software

The most easy system

Commenti: Every thing what we need is there... All djubo future is very help for us

Aspetti positivi:

Ferry easy to use and simple system very recomended

Aspetti negativi:

The apps is very important, because this make our staff easy to find the booking on their own phone

Djubo with us last Two Years

Commenti: As I said, I'm using Djubo last Two or more years and We are revenue management and Marketing base co. Djubo is with us from the day one for all our properties what we are developing in all destination and professional software. I am thankful toSales Manager of Djubo who introduced me the same.

Aspetti positivi:

Djubo is an excellent channel manager with wonderful additional features which is required for all type of Hotels / Resorts / Home stay.

Aspetti negativi:

Sorry i wont find anything negative from my expereice

Good but needs lots of advance improvement.

Commenti: It's good and we expect even better.

Aspetti positivi:

It's easy to use and but as lots of new technologies are developing so lots of customised changes and development is required. Also personal assistance in explaining the product internal usage and facility to end-users in a detailed matter is a must. All the best.

Aspetti negativi:

It's malfunctions at times and it becomes tough at the time of billing sometimes.

DJubo Has Helped Give Business The Competitive Advantage

Aspetti positivi:

1. It's simple to use. The UI is not complex and it doesn't take time to get the hang of it. 2. When you sign on, they're right there with you helping you input data and guiding you through the whole process. 3. Historical reports are now easy to access. 4. Rate Plans can be changed in an instant.

Aspetti negativi:

1. Reports regarding our most used OTAs and the revenue percentage they contribute to our business are hard to come by and need to be culled out from existing data. 2. After the initial assistance when signing up, Customer service is slow and needs to be followed up multiple times before action is taken. They do however, follow through finally.

Djubo: A perfect solution for hotels

Aspetti positivi:

ease of use, multiple softwares combined in one, quick customer support

Aspetti negativi:

Invoice generation has alot of bugs. Sometimes it doesnot calculate taxes correctly sometimes it doesnot calculate it at all. Also report could have been more user friendly.

Excellent Software for Hotel Inventory Management

Aspetti positivi:

We have been using this software for quite sometime now and the experience has been seamless. Backed by excellent customer support and round the clock service we loved everything about the software. Highly recommended

Aspetti negativi:

It is a bit expensive but for the value it brings and helps us save on Manpower in long run it's an excellent choice for Hotels.

Great but customer support lacking!

Commenti: it's good

Aspetti positivi:

Ease of operating the inventory, uploading rates and marking them on calendar

Aspetti negativi:

the support from Djubo team. They must improve

Overall good

Aspetti positivi:

Easy to use, to adjust the rate plan and to have a look on daily hooking.Report can be customised and detailed.

Aspetti negativi:

Slow response reply rate from customer service.

Perfect tool for budget hotels.

Commenti: Djubo is a perfect tool, especially for a budget hotel like ours. The support is very proactive and efficient. There has been constant updates to the Djubo platform and every incremental update adds a lot of value to the existing product. Gone are the days when we had to manage our rates and inventory manually on all the OTAs that we are listed. Addition of Insight tool is one of the best features of the entire Djubo platform.

Aspetti positivi:

Insight tool provides all the business reports that we had to compile manually. The entire Djubo platform is easy to use and very intuitive. Connection with most important OTAs is a very big plus point. The support including training staff are super effective and very proactive. Addition of PMS and constant updates to the platform is another big plus.

Aspetti negativi:

Ability to add promotions is missing from this software. This is one of the biggest negatives. Another issue is not being able to provide a free upgrade or downgrade of room type to the guest.

Easy to use channel manager

Commenti: Djubo reduced our workload by 90% in updating rates and availability on various OTAs.
Makes it easy to get reports and data, prompt notifications and reminders.
Billing and POS solutions are also included in their package.

Aspetti positivi:

Djubo is our to channel manager for our properties. We found Djubo to be easy to use and their customer support top notch. We have had a few cases of connectivity issues which are negligible. They also have a lot of add ons for productivity like booking engine, revenue reports and forecasts etc.

Aspetti negativi:

Connectivity issues with a few OTAs and most importantly Airbnb compatibility as they do not have a proper solution for Airbnb yet and it is expected to be solved by API connection with Airbnb.

Overall pretty great. Some small issues

Commenti: Great customer support. No matter the time of day staff are always happy to help. I find there are some issues with correct rates flow through to booking engines but every time this has come up as a problem the professional and kind staff have been there to help. I think the interface could be a bit more user friendly but once you know your way around it is quite easy to use. Overall we are very satisfied with the product djubo has provided us with. Thank you

Aspetti positivi:

Clear layout of day by day bookings. Easy to book out rooms directly. Once you find the room rates section it's really easy to update

Aspetti negativi:

It's sometimes difficult to find exactly what you are looking for ie. room rates and room set up. I think these options should be easily accessible from the front page rather than having to search for the manage property section and then look for the area you want. Also the website provided by djubo only allows people to book directly if they have an Indian phone number - it should accept all numbers

JUST PERFECT

Commenti: From the time we shifted to Djubo our life has become boring. There is nothing to do manually. Everything is automated to the point of making half my front office, sales & reservation staff redundant. The perfect solution for small boutique & mid-sized hotels to automate their front office, distribution & reservation processes. Believe me, there are no support calls, no missed vouchers from OTA's, no wrong rates, no issues of rate parity. So my staff is utilizing their free time to help guests have a better stay. In turn, I have satisfied guests & increased revenue.

Aspetti positivi:

Perfect automation.

Aspetti negativi:

The Agent & Corporate rate mapping issues remain.

Good product with not so good support team

Commenti: Very good product and ever improving product. Definitely recommended
Very good product and ever improving product. Definitely recommended

Aspetti positivi:

Android app .

Aspetti negativi:

Customer service executives do not respond to any requests promptly. We need to remind them repeatedly to get the job done . Not many OTA especially FOREIGN OTA are NOT configured in this channel manager.

Value for Money

Commenti: Support staff is ok. rest all is good.

Aspetti positivi:

Rate Mapping is the best amongst all other software and daily report.

Aspetti negativi:

Inventory management. You cannot view inventory like that in STAAH.

Tree of Life Resorts & Hotels

Commenti: Experience has been great. Have really been able to optimise revenue from online channels with the help of Djubo.

Aspetti positivi:

UX is very easy. In a matter of hours, anyone with basic knowledge can be doing things which other channel managers make very complicated. Rate Planner (Calendar) is my favourite feature.

Aspetti negativi:

There are still quite a few bugs in the ecosystem. For example: filters are forgotten in the booking and agent databases when you click on 'go back' button. Have brought these points to the attention of the support team earlier.

You pay for what you get

Commenti: I moved with Djubo from Hoteliga because the price was a bit lower. I signed up for 1 year contract to get the best price, but since then I regret because the customer service is very slow and it's always have some technical issues. As I said : You pay for what you get and now I know that is better to pay a little bit more to have a better system and more professional customer service.

Aspetti positivi:

Cheaper than competition with a one year package with the full option of PMS (CRS) + Booking engine + CM + POS + Stats

Aspetti negativi:

A lot of technical problem and very slow reaction from the team to get help. Hotel management system suppose to make you save time, but I spend more time than before for fixing problem and sometime get overbook. The booking engine for the website is very poorly design and many guests give up before complete the reservation.

A good Hotel management suite

Commenti: We use DJUBO daily for hotel's channel management and the service does the job fine.

Aspetti positivi:

We have used three different channel managers till now and DJUBO has one of the best looking and functional user interface. The color coded Rate planner is also a time saver.

Aspetti negativi:

Support is good and we do not need to call them much but I had a small hiccup a few years ago while needing urgent support.

Overall a great product

Commenti: Djubo helped us getting more bookings online and helped us synchronizing inventory/rates with ease. We can always recommend Djubo to small/mid-range hotels. And support team is excellent to cherish always.

Aspetti positivi:

Its best for making the reservations and managing other online channels. Reporting is also a good part of Djubo.

Aspetti negativi:

Djubo team should work on to increase the speed of the software opening, creating voucher etc. As of now, its slow. Designing can be improved to give it a fresh look.

User Friendly

Commenti: Very Nice

Aspetti positivi:

Payment Gateway Mostly Very User friendly

Aspetti negativi:

user Friendly PMS and CRS is Very user and Friendly

User Friendly

Aspetti positivi:

Djubo is very user friendly, very easy to use hence saving our time to train the new collegues.

Aspetti negativi:

Djubo related with Front office where its very easy to change the rates plus recheck in the guests once we have showed them check out status.

Djubo has not just helped with online sales, but with better management of offline channels too

Commenti: DJUBO, helps me manage my reservations with absolute ease. With DJUBO I am able to manage not just bookings from my OTA, but also my corporate sales and direct sales which form a bulk of my reservations. Repetitive tasks like updating room inventory on different channels, sending vouchers to guests, pre-arrival welcome messages as well as post-departure messages, among others are managed very well by DJUBO on its own, which helps save a lot of time and unnecessary expenditure on manpower. Essentially DJUBO allows me to manage my reservations single handedly.

Aspetti positivi:

Very precise with no bugs at all

Aspetti negativi:

None

Profit Maximization

Commenti: The experience is great. Even the after sales services are extremely remarkable and proactive. DJUBO has had a very positive impact on our flow bookings as well as revenue.

Aspetti positivi:

The software does everything on its own, with very little interference required. The real time rate/inventory Management on multiple channels is a feature of DJUBO that helps us expose maximum inventory in an automated manner.