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Cos'è Employment Hero?

Prima piattaforma multifunzione in Australia per la gestione di Risorse umane, buste paga e benefit per datori di lavoro e dipendenti. Grazie all’integrazione nativa con XERO, MYOB e Keypay, consente di semplificare le attività di amministrazione più gravose e di dedicare più tempo alle cose più importanti per la propria attività.

Oltre 4.500 aziende australiane utilizzano Employment Hero per gestire collettivamente oltre 125.000 dipendenti. Visita il sito web per saperne di più.

Chi utilizza Employment Hero?

Titolari di imprese, responsabili di Risorse umane e buste paga, responsabili di persone e cultura, AD, GM, ufficio paghe, Risorse umane e consulenti commerciali.

Employment Hero Software - 1
Employment Hero Software - 2
Employment Hero Software - 3
Employment Hero Software - 4
Employment Hero Software - 5

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Recensioni su Employment Hero

Punteggio medio

Nel complesso
4,4
Facilità d'uso
4,4
Servizio clienti
4,1
Caratteristiche
4,2
Rapporto qualità-prezzo
4,3

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
64%
4
23%
3
6%
2
2%
1
4%
William
Account Executive
Utente LinkedIn Verificato
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Easy to use HR software

3,0 2 anni fa
Sottotitoli in italiano disponibili nel lettore video
Dayna
Dayna
Head Of Delivery (Australia)
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Our first 6 months utilising Employment Hero

5,0 2 anni fa

Commenti: Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Aspetti positivi:

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Aspetti negativi:

Not being able to customise colours on the UI to match branding.

Risposta di Employment Hero

2 anni fa

Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie

Charlie
Corporate Services Coordinator (Australia)
Beni di consumo, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Alternative considerate:

Employment Hero was supposed to make our life easier...

4,0 11 mesi fa

Commenti: Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.

Aspetti positivi:

The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.

Aspetti negativi:

The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.

Risposta di Employment Hero

10 mesi fa

Hi Charlie, Thank you for taking the time to share your experience with Employment Hero. I'm truly sorry to hear that the implementation phase did not meet your expectations and that you've faced some challenges with our support times too. I've passed on your feedback to our team, who has been working to address and resolve these challenges with you. We take all customer feedback seriously and appreciate your honest review. I wanted to assure you that behind the scenes we're implementing a number of initiatives to improve your overall experience, and feedback like this is crucial to the success of these initiatives. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you. Many thanks, Anna @ Employment Hero

Natasha
Human Resources Recruitment Asst (Australia)
Trasporti/Trasporto merci/Ferrovie, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Current Employment Hero Customer

5,0 3 giorni fa Nuova

Aspetti positivi:

Ease of use and speed in which onboarding can be completed all in one place

Aspetti negativi:

Sometimes slow response to issues that require assistance

Solomon
Payroll (Australia)
Industria mineraria, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Use to love it but now its all about the sale

3,0 2 mesi fa Nuova

Commenti: First few years were great, great features and customization. The last couple have seen it deteriorate considerably. To be honest, I wouldn't be to fussed about the other features that were promised, such as dimensions and journals, being a mess if the support and customer service was adequate. Go with one of the others, you'll thank me later

Aspetti positivi:

It has so much potential or had so much potential. The inhouse customisation was brilliant. Use to have great customer service. It seems like each update they do makes it worse. Definitely not suited to slightly complicated to complicated businesses. I have 15 years experience in payroll and never had so many issues with getting support.

Aspetti negativi:

Support - Takes days, sometimes weeks for urgent replies in the payroll system. Cannot help confirm compliance when the ATO comes knocking. Basically said too bad so sad. The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. Requires manual calculation of Tax, Super, Leave accruals when doing Adhoc payruns. Leaves room for human error and is thus at risk of none compliance.

Rajesh
Management Accountant (Australia)
Telecomunicazioni, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Employment hero is amazing payroll end to end software, Only when it works

5,0 4 mesi fa

Commenti: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Aspetti positivi:

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Aspetti negativi:

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Risposta di Employment Hero

3 mesi fa

Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero