La suite di soluzioni BOSS è una soluzione di service desk/help desk e gestione delle risorse IT completamente integrata, disponibile on-premise o sul cloud. Include funzionalità per garantire un'esperienza di lavoro a distanza produttiva ed efficiente, tra cui un'interfaccia pluripremiata e intuitiva e un potente catalogo di servizi. BOSS è molto apprezzato dai clienti perché fornisce una soluzione ITSM conveniente con un'ottima esperienza utente, un'ampia gamma di funzionalità e un'eccellente assistenza clienti.
Chi utilizza BOSSDesk?
I clienti BOSS includono organizzazioni del settore pubblico e privato, adatte a aziende con oltre 100 dipendenti che desiderano massimizzare le operazioni di service desk e gestione delle risorse IT.
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Recensioni su BOSSDesk
BOSS Support Central - A Remote Support Must Have!
Commenti: We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.
The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.
We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.
Awesome product and support team for automating and streamlining your service desk.
Commenti: We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.
The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.
There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)
Help desk support
Easy to use ticket management system for Help Desk.
Some of the ticket features like adding time are not in the close function.
Beta Ticketing System
Commenti: Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.
The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.
This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.
Risposta di BOSS Solutions
3 anni fa
Customer satisfaction is our priority and ensuring every customer is happy with our solution is of utmost importance to us. We thank the reviewer for posting his comments and have since discussed the issues in detail with the customer and come up with an action plan to resolve the issues raised. We should note that the features mentioned by the reviewer who is relatively a new user have been available in our solution for several years and our solutions have been performing as expected for our customers. Our solution has advanced capabilities to match most of the competing systems in this market space. We pride ourselves on providing excellent customer support and will work with the reviewer to take corrective action to address any outstanding support issues. We are committed to ensuring that our solutions bring value to our customers and every single user is satisfied.
BOSSDesk pro and cons
Commenti: Overall, a good product and I will recommend to others to try the free trial and see what you think.
The ease of use and tracking capabilities of assets
We had some issues with most of the updates that caused hiccups
Software trovato in
- Software ITSM
- Software per servizio clienti
- Software per la risoluzione delle problematiche
- Software per la gestione dei servizi IT
- Software per digitalizzazione
- Software di configurazione
- Software di service desk
- Software per la gestione degli asset IT
- Software per la gestione delle conoscenze
- Software per Help Desk