--- description: Scopri le funzionalità di BOSSDesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione degli asset IT](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.it/software/144825/boss-solutions Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/144825/boss-solutions?page=2) > La suite di soluzioni BOSS è una pluripremiata soluzione di helpdesk/ITSM completamente integrata, disponibile sia sul cloud che on-premise. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 145 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza BOSSDesk? I clienti BOSS includono organizzazioni del settore pubblico e privato, adatte a aziende con oltre 100 dipendenti che desiderano massimizzare le operazioni di service desk e gestione delle risorse IT. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 145 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: BOSS Solutions - **Area geografica**: Norcross, USA - **Anno di fondazione**: 1997 ## Contesto commerciale - **Prezzo di partenza**: 29,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Accesso/Controllo remoto - Alerts/Escalation - Assistenza clienti - Avvisi/Notifiche - Barcode/Ticket Scanning - Catalog Management - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Database clienti - Discussions/Forums - Flusso di lavoro per le valutazioni - Gestione degli audit - Gestione dei biglietti - Gestione dei contenuti - Gestione dei problemi - Gestione dei problemi - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della configurazione - Gestione della knowledge base - Gestione della posta in arrivo - Gestione delle attività - Gestione delle conoscenze - Gestione delle mansioni - Gestione delle modifiche - Gestione delle risorse IT - Gestione di call center - Gestione di contratti/licenze - Gestione di incidenti - Gestione e monitoraggio da remoto - Instradamento automatico - Macro/Modelli di risposte - Modifica del testo - Monitoraggio dei cespiti - Monitoraggio della conformità - Monitoraggio delle risorse IT - Parametri prestazionali - Pianificazione della manutenzione - Pianificazione delle modifiche - Portale self-service - Rapporti IT - Real-Time Monitoring - Rendicontazione e analisi statistiche - Ricerca del testo completo - Sondaggi e feedback - Strumenti collaborativi - Task Automation - Third-Party Integrations ... e altre 19 funzionalità ## Integrazioni (3 in totale) - ChatGPT - TeamViewer ONE - Zapier ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) - [Software di configurazione](https://www.capterra.it/directory/30959/cmdb/software) - [Software di service desk](https://www.capterra.it/directory/31027/service-desk/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.6/5 (792 reviews) 4. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Recensioni ### "My BOSSDesk Experience" — 4.0/5 > **Randy** | *27 luglio 2026* | Gestione formativa | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I appreciate that the company continues to stay competitive with leading ITSM platforms by regularly introducing new features and enhancements. > > **Inconvenienti**: I would love for the company to offer certification programs that validate a user's level of expertise in the ITSM platform. These certifications could serve as a valuable professional credential, helping employees demonstrate their skills when applying for future opportunities and enhancing their professional profiles on platforms such as LinkedIn. > > My overall experience with BOSSDesk has been very positive. As a BOSSDesk administrator and IT Service Management (ITSM) professional, I have utilized the platform to support service desk operations, ticket management, knowledge base administration, workflow improvements, service catalog development, and reporting initiatives. BOSSDesk has helped improve ticket visibility, ownership, documentation consistency, and service delivery across multiple support teams. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 novembre 2025* | Studi medici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Inconvenienti**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25 maggio 2021* | Amministrazione pubblica | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Inconvenienti**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "An IT Platform That Thinks Like IT Does - So Much More Than Tickets" — 5.0/5 > **Christy** | *24 luglio 2026* | Amministrazione pubblica | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I love that there are so many different features that make sense all in the same place. We have the knowledgebase, problems, tasks, approvals, the Service Catalog allows me to create forms and workflows that assign many different support personnel to one ticket. We are able to tend to so many different types of tickets all in the same place\! > > **Inconvenienti**: When someone replies to all a new ticket is created. This happens over and over as the users each reply to all from the same email. > > By using Bossdesk you can tell that people who listen and understand IT have created the program\! I am still finding and learning new features after 5 years of working with it on a daily basis. ----- ### "Local Gov Tech Review" — 4.0/5 > **Cesar** | *4 dicembre 2025* | Amministrazione pubblica | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The value is there if you are willing to put in the time to put it together. Don’t get me wrong — the out-of-the-box BOSSDesk is great, but it will need some customizing to fit your organization. The help desk is always helpful and will make improvements to make things more efficient. > > **Inconvenienti**: The biggest con is the reporting — not that it isn’t there, but that it lacks power and customization. Our organization likes to use that data for budgets and downtime statistics, and BOSSDesk doesn’t make it easy to extract. > > Overall, our organization is very happy with BOSSDesk and currently has no plans to move away from it. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/144825/boss-solutions?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/144825/boss-solutions) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Dati strutturati