--- description: Scopri le funzionalità di BOSSDesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione degli asset IT](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.it/software/144825/boss-solutions Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/144825/boss-solutions?page=2) > La suite di soluzioni BOSS è una pluripremiata soluzione di helpdesk/ITSM completamente integrata, disponibile sia sul cloud che on-premise. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 140 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza BOSSDesk? I clienti BOSS includono organizzazioni del settore pubblico e privato, adatte a aziende con oltre 100 dipendenti che desiderano massimizzare le operazioni di service desk e gestione delle risorse IT. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 140 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: BOSS Solutions - **Area geografica**: Norcross, USA - **Anno di fondazione**: 1997 ## Contesto commerciale - **Prezzo di partenza**: 29,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Accesso/Controllo remoto - Alerts/Escalation - Assistenza clienti - Avvisi/Notifiche - Barcode/Ticket Scanning - Catalog Management - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Database clienti - Discussions/Forums - Flusso di lavoro per le valutazioni - Gestione degli audit - Gestione dei biglietti - Gestione dei contenuti - Gestione dei problemi - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'inventario - Gestione della configurazione - Gestione della knowledge base - Gestione della posta in arrivo - Gestione delle attività - Gestione delle conoscenze - Gestione delle mansioni - Gestione delle modifiche - Gestione di call center - Gestione di incidenti - Gestione e monitoraggio da remoto - Instradamento automatico - Intelligenza delle conversazioni - Macro/Modelli di risposte - Modifica del testo - Monitoraggio dei cespiti - Monitoraggio della conformità - Monitoraggio delle risorse IT - Parametri prestazionali - Pianificazione della manutenzione - Pianificazione delle modifiche - Portale self-service - Rapporti IT - Real-Time Monitoring - Real-Time Notifications - Rendicontazione e analisi statistiche - Ricerca del testo completo - Rilevamento automatico di dispositivi - Sondaggi e feedback - Strumenti collaborativi - Task Automation ... e altre 19 funzionalità ## Integrazioni (3 in totale) - ChatGPT - TeamViewer ONE - Zapier ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) - [Software di configurazione](https://www.capterra.it/directory/30959/cmdb/software) - [Software di service desk](https://www.capterra.it/directory/31027/service-desk/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4083 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3460 reviews) 3. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (753 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) ## Recensioni ### "BOSS Support Central - A Remote Support Must Have\!" — 5.0/5 > **William** | *17 giugno 2020* | Opere pubbliche | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible. > > **Inconvenienti**: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product. > > We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, \[SENSITIVE CONTENT HIDDEN\] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 novembre 2025* | Studi medici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Inconvenienti**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk is good but can grow yet to be gold standard." — 5.0/5 > **Joe** | *20 maggio 2026* | Opere pubbliche | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Ticket Management and workflow automation and the ability to get a general idea of how widespread issues are based on reporting we can pull > > **Inconvenienti**: I would like to see further configurability to boss desk workflows and the more placeholders for tasks and workflows to pull placeholder ticket information from and into tasks. We have a feature request submitted already. > > Overall, we have had a good experience in Bossdesk. Really wish something could be implemented however for dark mode users with copy paste between bossdesk, outlook, edge etc. Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly constructed information in the department drastically affecting the efficiency of Dark mode users. Some rely on Dark mode in order to avoid unnecessary eye strain throughout the work week. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25 maggio 2021* | Amministrazione pubblica | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Inconvenienti**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "Golden Customer Service" — 5.0/5 > **Christopher** | *20 maggio 2026* | Relazioni governative | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is very expansive and the customer service with quick and thorough response is unmatched compared to other companies such as service now. > > **Inconvenienti**: In my opinion more customization options for widgets and more available control over knowledge base formatting for clients, it does a great job but if we are the admin I would like some more control over formatting. > > My experience is about 2 months in working tickets and using the service system, they are doing a great job and the customization to each organization's mission is great. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/144825/boss-solutions?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/144825/boss-solutions) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Dati strutturati