User.com

Magnificent support, and a good product

Commenti: I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Aspetti positivi:

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Aspetti negativi:

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Great software with excellent customer service

Commenti: I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Aspetti positivi:

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Aspetti negativi:

There could be more nice-looking templates to build emails and pop-ups.

Why Our Team Had to Say Goodbye to User.com

Aspetti positivi:

It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.

Aspetti negativi:

Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?

Proactive support team

Aspetti positivi:

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Aspetti negativi:

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Great all-in-one sales and marketing automation tool

Commenti: We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Aspetti positivi:

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Aspetti negativi:

Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

A complex tool for live chat and automations on your website

Aspetti positivi:

First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to

Aspetti negativi:

I really miss a section of the tool where i could gather product feedback from users

Marketing machine that can boost your effectiveness with no need of IT team

Aspetti positivi:

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Aspetti negativi:

Some features aren't so flexible as they could be.

Bad customer support, administration and misleading information

Aspetti positivi:

I like to use real-time chat and lead generation tools. I can see all visitors on the admin panel and their countries.

Aspetti negativi:

They have bad customer support and administration. I applied a free plan some years ago and when I was applying, it was written it's lifetime free. But later they removed free plan and I see a message on the admin panel that is "Time to pay". I told it's not a good approach to say "Time to pay" but they don't understand. It was misleading because the free plan should be continued but it wasn't. Yesterday, I've got an email from them, it's written I have 0 new customers... like that. I logged in the admin panel and I still couldn't use any functionality but "time to pay" text was gone (good move). I wanted to delete my account but I couldn't reach settings page. I need to apply a plan to reach settings page in the admin panel. I used real-chat and wrote that "please delete my account" but I still have an account and they didn't delete my account yet. I hope they delete my account and they never contact me anymore.

Just do what intend to very well

Aspetti positivi:

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Aspetti negativi:

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

A full-stack marketing automation tool

Aspetti positivi:

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website. - their support is awesome! They help to solve problems immediately

Aspetti negativi:

Nothing to dislike at the moment, if something appears, I will get back to this review.

Intuitive and powerful

Commenti: I am very pleased with the product. Would highly recommend it to anyone looking to automate marketing to push users into the right path

Aspetti positivi:

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly

Aspetti negativi:

I wish their email builder was available on lower-tiered plans

Gran variedad de funciones

Aspetti positivi:

Herramienta que te ofrece muchas opciones para mejorar tus procesos de venta, sencilla de implementar sin necesidad de conocimientos técnicos

Aspetti negativi:

La aplicación a veces es algo lenta, pero por lo general va muy bien

Software with a lot of potential but significant number of errors

Aspetti positivi:

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Aspetti negativi:

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Intelligent Automation that is easy to use

Aspetti positivi:

The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.

Aspetti negativi:

The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough. As I say, small downside and probably a very personal preference.

Conversion rate UP

Commenti: I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Aspetti positivi:

+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add

Aspetti negativi:

- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)

“All in one solution for Marketing Team”

Aspetti positivi:

The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well.

Aspetti negativi:

Lack of some of the features like Magicmap, in App video call.

Myshop

Commenti: Non

Aspetti positivi:

It is very useful and helps us to provide business

Aspetti negativi:

Integration with mobile phone

Happy client

Commenti: I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles
I guess it’s a strong standard for marketing automation.
reaaaaly cheap as for something this complex.

Good job;)

Aspetti positivi:

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Aspetti negativi:

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Great app

Commenti: I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds.

Valuable software with many useful features

Aspetti positivi:

User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.

Aspetti negativi:

Everything seems working well, however we're awaiting for even more automation stuff.

Some fedback

Commenti: Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Aspetti positivi:

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Aspetti negativi:

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Easy to use and easy to deploy!

Aspetti positivi:

Visual Sales Pipeline Analytics & User Segmentation Live Chat Calendar Integration Multiple languages supported

Aspetti negativi:

I look forward to seeing what additional functionality and integrations they add in the near future

Easy growth hacking

Commenti: Easy growth hacking
If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns. Really do some serious growth sorcery.
It saves tons of work with SQL, managing database and automation. It has some fairly robust forms and pop-ups mechanisms. API docs are well written and updated, no problems with that. Devs answer live chat queries which is rather rare and you don’t end up talking about API with the marketing guy.

Aspetti positivi:

- well written api docs and tech support - does the boring stuff for you - nicely plays with other apps

Aspetti negativi:

exports and imports go slow, especially from Intercom

All the features you need for a friendly price for a startup

Commenti: I was looking for a tool as intercom but that turn out the be way more expensive. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Aspetti positivi:

- easy interface, - lots of features - can replace mailchimp for mail automation and - easy to create complete triggers based on user actions

Aspetti negativi:

- i can not yet connect it with zapier or my crm (insightly) - Knowledge base good be extended with more detail info on features.