NewBook

"Amazing!"

Vantaggi: A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Inconvenienti: Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

"Enables centralization of the entire hotel management"

Commenti: NewBook is an end-to-end solution for managing our hotel operations and online bookings at one central place no matter from which online reservation website the booking is originated from.

Vantaggi: What is most amazing about NewBook is it runs entirely in the cloud and gives ability to manage every single part of the operation that is on-going in our hotel. Channel manager is exceptional for helping us to centralize all our hotel's distributed online presence at one central place.

Inconvenienti: Newbook is great for channel management however that would be very good if it were enabling us to manage all the reviews that is distributed in internet from one place such as Google places, Tripadvisor & Yelp. This would make us much more fast to response to any review we received through any review platform and reduce the required efford to follow each particular review platform manually.

"Very unprofessional team ,"

Commenti: Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Vantaggi: Payment system integration, and taking payment is very easy

Inconvenienti: Support very poor , very complex to use , do not provide connection to lot of websites

"NewBook combines multiple booking channels for us"

Commenti: NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.

Vantaggi: Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Inconvenienti: NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

"Good training and the team always responds to our queries quickly."

Commenti: Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided. All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell.
Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Vantaggi: Emailing guests within the system.
Sending SMS to guests.
Printing of guest registration cards.
Automatic sending of emails to guests prior to arrival.
Automatic sending of emails to guests when in house.
Automatic sending of emails prior to guest departure.
Automatic sending of questionnaires.