Chi utilizza TRIMS?

Rivenditori indipendenti che desiderano far crescere la propria attività al dettaglio.

Cos'è TRIMS?

TRIMS è una moderna soluzione software cloud per la gestione e la crescita imprenditoriale dei rivenditori al dettaglio.
Touchretail offre gestione dello stock e un software per punti vendita all'avanguardia. La piattaforma omnicanale TRIMS comprende una suite di strumenti e servizi creati appositamente per il settore dei rivenditori al dettaglio, con l'unico scopo di farti risparmiare tempo, ridurre i costi e semplificare i processi.

Punto vendita elettronico | Stock | App mobile | Gestione del magazzino | Elaborazione degli ordini | Creazione di report | Clienti | Integrazioni.

Dettagli su TRIMS

Touchretail

http://www.touchretail.co.uk

Fondata nel 2002

Panoramica dei prezzi di TRIMS

TRIMS non dispone di un piano gratuito e non offre una versione di prova gratuita.

Versione gratuita

No

Prova gratuita

No

Implementazione

Cloud, SaaS, Web

Installazione eseguita - Windows

Formazione

Di persona

Live Online

Documentazione

Assistenza

Assistenza diretta 24 ore su 24

Orario lavorativo

Online

Caratteristiche di TRIMS

Software per Retail
CRM
Creazione di report/analisi
E-commerce
Email Marketing
Gestione degli ordini
Gestione degli ordini d'acquisto
Gestione dei resi
Gestione del personale
Gestione delle commissioni
Gestione delle merci
Ordine per corrispondenza
Programma di fidelizzazione
Sistema multi-locale
Firma elettronica
Gestione degli sconti
Gestione dei buoni regalo
Gestione dei resi
Gestione delle commissioni
Profili conti clienti personalizzati
Programma di fidelizzazione
Punto di vendita al dettaglio
Scansione di codici a barre
Sistema multi-locale
Terminale di cassa per ristoranti
integrazione e-commerce

Recensioni su TRIMS

Stai visualizzando 5 di 28 recensioni

Nel complesso
4,4/5
Facilità d'uso
4/5
Servizio clienti
4,6/5
Caratteristiche
4,2/5
Rapporto qualità-prezzo
4,1/5
Damian H.
General Manager
Vendita al dettaglio, 13-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 13/3/2019

"Trims by Touch Retail review"

Commenti: it's an amazing system that i personally rate as better than most that i've used,

Vantaggi: The system is so easy and simple to use, set up completely for an inexperienced user. everything is set up similar to apps on your phone or computer.

Inconvenienti: i sometimes struggle to report in vision, wish i could build my own reports from scratch. But i know this is more advanced use of the system.

Risposta del fornitore

da Touchretail il giorno 17/3/2019

Thank you for the comments Damian. It's lovely to have Nordic Outdoor using our system, and it's a pleasure working with you. We are continuously improving our offering and hope to have yet more great tools available for you soon!

Thanks again for taking the time to review.

  • Fonte della recensione 
  • Data della recensione: 13/3/2019
Simon W.
Owner
Vendita al dettaglio, 13-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 11/3/2019

"Great Solution"

Commenti: It's been very good, once we were over the initial learning curve. TRIMS allows us to manage our stock effectively, while giving us a clear picture of how each part of the business is performing by time and by date, 24/7. TRIMS is a very comprehensive piece of software - our advice would be to simplify it, until you learn what it can do, and then increase its footprint in your business in bite size chunks, because once it is something you are familiar with, you'll genuinely wonder how you've ever done without it.

Vantaggi: TRIMS offers us a comprehensive picture of our current stock and of the performance of our business at any given time, now or in the past. It's integrated superbly well with our website, enabling us to immediately stop selling online when we have run out of stock. We would warmly recommend Touch Retail, who have been superb partners from the word go.

Inconvenienti: The software is very comprehensive, so it can take some time to get to grips with it, but if you request it, the TRIMS team can simplify your experience so that the system only gives you what you want and need, with the option to improve your user experience as you become more familiar with the platform.

Risposta del fornitore

da Touchretail il giorno 17/3/2019

Simon, it's an absolute pleasure to read your comments. The whole reason we develop retail software is to try and make retailers lives easier, so reading reviews like this really makes it all worthwhile. I will ensure the rest of the team read this and thanks for taking the time to comment, and for being so supportive of our efforts.

  • Fonte della recensione 
  • Data della recensione: 11/3/2019
Mark R.
MD
Vendita al dettaglio, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    3/5
  • Facilità d'uso
    3/5
  • Caratteristiche e funzionalità
    3/5
  • Assistenza clienti
    3/5
  • Rapporto qualità-prezzo
    3/5
  • Consigliato
    5/10
  • Fonte della recensione 
  • Data della recensione: 25/3/2019

"review"

Commenti: ok

Vantaggi: Relative ease when the system works properly

Inconvenienti: Can sometimes be extremely slow.. They do not offer the ability for a retailer to run a 3 for 2 promotion.. fairly basic retailing promotion these days..
they do not have an SLA for when they will get back to you

Risposta del fornitore

da Touchretail il giorno 1/4/2019

Thanks for taking the time to review our software. We have recently introduced a Checkout Rules system that allows most styles of promotion to be triggered at the point of checkout, either at the stores or through a website (if your web developer integrates this). So get in touch with the support team and they can explain more about how this works. Hope that helps.

  • Fonte della recensione 
  • Data della recensione: 25/3/2019
Alex R.
Director
Vendita al dettaglio, 13-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 22/3/2019

"Overall great system"

Commenti: You need to have patience and be willing to learn how to use the system but once you know your way around it it's fantastic and i've already recommended it to other retailers.

Vantaggi: The trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail.

Inconvenienti: While the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue.

Risposta del fornitore

da Touchretail il giorno 1/4/2019

Thanks for the positive review, it is great to hear that you are getting on well with the system, and that it is of real benefit to your business. We take on-board any comments and I will talk to the team about explaining the cause of any issues, should you get any.

Your point about having patience and be willing to learn is very true. Our previous software Rapidstock, was very very easy to use but had limited functionality. TRIMS has been written to do a lot more, and be very flexible, and inevitably that is going to be more difficult to use. But that is what we wan't, a much more powerful system. And I think we have hit the right balance - but we do always keep adding in thing to make it easier.

Thanks again!

  • Fonte della recensione 
  • Data della recensione: 22/3/2019
Anna S.
Owner
Articoli sportivi, 13-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    8/10
  • Fonte della recensione 
  • Data della recensione: 12/3/2019

"TRIMS is helping us to steamline our stock system and give seamless integration to our website."

Commenti: We had a very tricky problem for TRIMS to solve as we were merging two businesses together and had two separate stock systems, we were also planning on launching two new websites at the same time. This was a tough situation that TRIMS helped us to resolve. The staff were amazing and helped us through every step of the way. We are now a year into using TRIMS and have got to grips with the system quickly.

Vantaggi: I like the way you can customise the product records to work best for you, giving you a system that is easy to work with. I also like the reporting as it can keep me up to date on sales by brand, department etc.

Inconvenienti: The reports take a while to build and ideally could do with being quicker. It can feel like a lot of steps to adjust a record if you need to.

Risposta del fornitore

da Touchretail il giorno 15/3/2019

Hi Anna. Thanks very much for taking the time to review our software. Lovely to be working with you and it's great to hear that you are getting real positive benefit from using TRIMS.

We are doing all we can to speed up reporting, it can be difficult with the system being so flexible. But we are making progress. If you are not already scheduling emailed reports, it is worth doing so because you can then have your reports sat in your inbox waiting for you.

Thanks again for the positive comments!

  • Fonte della recensione 
  • Data della recensione: 12/3/2019