easyTithe

"easyTithe...a GREAT product!"

Commenti: Our church members LOVE the convenience of online and text giving! Have never heard anything negative from them about the service. On a personal level...I love the product and the personalized customer service! Thank you for providing a GREAT product and an incredible customer service experience!!!

Vantaggi: Love how easy it was to set up and implement. When we started, we began from scratch. The folks at easyTithe helped us establish a merchant account and walked us through the process from start to finish! After having used the service for several years, I can honestly say that easyTithe provides EXCELLENT customer service. From the initial setup, to assistance with questions on usage, to helping with specific transactions...easyTithe has always been top notch!

Inconvenienti: Wish it was possible to designate to multiple funds thru text giving...in the same text message. Also, would be nice to allow ACH transactions via text giving.

"easyTithe...brings "easy" to online giving!"

Vantaggi: I really like how simple easyTithe is to use. Set up was a snap, and when I had a question, customer service provided the answer I needed in a fast and efficient manner. Our donors also really like using easyTithe for their online giving. From start to finish, they are up and running and very satisfied and confident in the safety and security of their donation.

Inconvenienti: We implemented easyTithe approximately 5 years ago, and through the years the only negative I can say is I wish we had implemented sooner. easyTithe has given us a channel of giving that we didn't have before.

"Good until the last year"

Vantaggi: Ease of use on church app online and text give and at one time the customer service

Inconvenienti: Their customer support is really, really, really bad over the past several of months it is the worst I have dealt with you open tickets and it takes over a month with no response and when they do respond they just close the ticket without completing the request. I have had major problem after major problem from deductions from wrong accounts, not depositing correct amounts, depositing donations to accounts that are not ours, not reflecting donors contributions and a list of other issue. I have spoken with customer reps they have passed me up to a manager they said would help to expedite. there was several occasions were I waited on hold for over 3 hours, finally I reached someone. We are currently shopping for over providers

"What a huge blessing this is!"

Commenti: The new generation wants to be able to give on line so that is now available to them at an affordable price for the church. The software is so user friendly and I like the ability to do my reports when needed. The apps are nice and the text giving is easy. The customer support has been absolutely fabulous to work with and have met all my needs.

Vantaggi: The ease and use of the software is great. Many options, great resources, great bundle for the price. The customer service was so easy and friendly. Our new generation prefers easy and on line which all of the software, apps and website are super easy.

Inconvenienti: While I love having the ability to create the forms the way I need them to be, I do not like to create them.

"Some good, some bad!"

Commenti: Easy Tithe was so steady for years and then they started going through changes probably the past couple of years and it has been pretty rocky. I thought about leaving a few times. But they assured me that changes were coming that would improve the experience, and it did get a lot better I guess about a year ago or so. I feel that they need to be consistent though and just stay with it. Stop changing things like they are trying to reinvent the wheel. With that being said it is hard to find a better one. We do use another software as well and they are good too but Easy Tithe does allow me as admin. to get in there and really see what is going on when a donor needs help. I do like that a lot, and there support has greatly improved.

Vantaggi: It is easy to use and I get my daily batches emailed to me.

Inconvenienti: They keep changing the website. Sometimes I go to print a batch and when I click print then its not there.
The thing I really hate is that when I try to print a report from last month by person or do a date search by last name for the previous month, neither one prints up completely. There is usually a missing name or info going from one page to the other. Especially with the last name for the previous month search. I have let them know about this and it doesn't look like they have done anything about it. It's probably been going on for at least a few months but probably longer.