Guru

Guru = Our Trusted Source

Commenti: I'd buy Guru again if I were starting an internal knowlkedge base all over again. In a heartbeat.

Aspetti positivi:

Guru is our support and success team’s Internal Knowledge Base (or ‘IKB’ for short). This tool replaces Notion as our internal support process and how-to Wiki for our team and serves as a trusted source for the support team’s centralized collective knowledge. The adoption of the tool and its extensibility were critical to us, and thus far, we're pleased. Another pro: Ease of implementation and use - It can't be stressed enough how easy this was to configure and deploy.

Aspetti negativi:

I'd really like to see a more robust bidirectional integration with Notion, similar to how well Guru works with Zendesk's Help Center. We'd like to have discrete cards that pull in Notion pages and stay in sync with those pages. That said, Guru does allow for bulk import of Notion content.

Alternative considerate: Salesforce Service Cloud e Notion

Perché scegliere Guru: Superior search and verification workflows. Ease of adoption.

Software precedente: Confluence e Notion

Perché passare a Guru: It aligned better with our mission and was far easier to implement and use.

My experience upon using Guru

Commenti: My overall experience upon using this app is good and I will recommend this to my friend or to my future company since guru is very helpful to us by providing easy features.

Aspetti positivi:

I like the most in guru is to easy access the answer that we look for/

Aspetti negativi:

I do not have any issues on guru since we start using this there is no encounter any dissatisfaction since guru is easy to access and very helpful.

Great for when your team is small

Commenti: Guru was a great place for our team to start their knowledge base. However, as the content in our Guru grew, it was difficult to find and update information in our Guru.

Aspetti positivi:

Simple notes Can be accessed anywhere with their Chrome extension Supported rich notes (html, images)

Aspetti negativi:

Lack of organization Very opinionated (you have to think like Guru's team to really utilize their product) Difficult to maintain as the amount of content in your Guru expands Awful searching

My Guru Experience

Commenti: I enjoy reading through Guru and would honestly recommend it to colleagues and workmates.

Aspetti positivi:

It helps us get more information regarding the processes in order to deliver high quality service to our clients and process their requests efficiently. And I also like how easy it is to navigate on Guru, by just searching keywords and phrases that will help the case that we are working on.

Aspetti negativi:

It's not a dislike but room for improvement I guess, sometimes articles are not showing up when I search for keywords and it has to be the exact article page.

Like the updates

Commenti: Overall I have had a positive experience using Guru. Guru is easy to use and helps our team's efficiency.

Aspetti positivi:

I like that Guru is always making updates to make integration easier. I also really like the additions to the AI Training Center.

Aspetti negativi:

I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru)

At Ease with Guru

Commenti: It's always easy to find the article I need in each and every task. Just by using a key word, you'll find the article you need.

Aspetti positivi:

Easy access articles and good visual representation.

Aspetti negativi:

I want to have the ability to create a folder and organize articles .

We Find Ways.

Commenti: It is easily to adapt a very life changing platform to connect. will rate this 9.9

Aspetti positivi:

It is very friendly user, it will connect you to a different account .like hris, crim. specially with the help of AI. I will suggest this to my colleague

Aspetti negativi:

Sometime there's a confusion part in GURU. first time I used it.

Connect and Adapt Everything

Commenti: I will give 9.9 score for my overall experience, it is very life changing and it makes my work ,connection ,documents easier.

Aspetti positivi:

Everything is connected, it makes my day easy, it can connect me to my colleagues, working docs, friendly user

Aspetti negativi:

First time I used it a bit confusing, Need to get used to it.

User Friendly Application

Commenti: Simple interface , accessible in information updates

Aspetti positivi:

Friendly user, Collaborate and get work done on Flexible and secure platform.

Aspetti negativi:

system issues, error in updates, cracked data or inaccessible data

Nothing to Compare

Commenti: Guru is a user friendly kind of knowledge base

Aspetti positivi:

The Guru is so easy and can be manageable.

Aspetti negativi:

nothing to say the least but needs improvement I guess.

Overall all, positive experience

Aspetti positivi:

Guru prioritises the domain I work in, and their algorithm gives me results focused on my domain first. Depending on search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time saving exercise.

Aspetti negativi:

After multiple results pops up for the same keyword, I try to open a Guru Card that I think could be relevant. I try to filter the result by using CTRL + F, but the card functions as a pop up, so the machine still consider all the keywords on the Guru cards that I have not yet selected, meaning I can't always use CTRL + F to speed up the process of finding what I want

Changed the way my team collaborates!

Commenti: I've had a wonderful experience with Guru. As the primary administrator, Guru has changed the way I work and how my team collaborates and receives information. I would recommend this product to anyone experiencing the same issues I was.

Aspetti positivi:

My team loves Guru. We use it for event management and to house details of every event we're attending. I love that I can tag and update my team on Cards that have new information, and how they can easily access every Card from the Guru App. Guru is very simple to use. Once you figure out how you want your information to be organized, building it out is easy! I also love the custom Template feature because a lot of my Cards are similarly built. This saves me so much time when setting up each Card. Both my team and I are in Guru multiple times a day and we have found that this is the best and fastest way to get information updates, while keeping all details in a clean home.

Aspetti negativi:

There are a few annoying tech glitches but nothing that hasn't been fixed when I bring it up to their support team. I seem to find these glitches when I'm moving too fast in the program and it can't keep up with me! But like I mentioned, when I bring things up to their support team, they have addressed my concerns very quickly and a lot of times, have it fixed within 24 hours. It's honestly amazing how quickly they can make updates.

Alternative considerate: Google Docs e Happeo

Perché passare a Guru: The way everything was organized and laid out was essential. I wanted to be able to see everything at once- and not have to dig to find things. I also loved that I could send out notifications to my card subscribers. This has been super easy for me and my team! It's almost like a check-list of to-dos for them when I send out notifications.

You will never get behind with Guru!

Commenti: My whole experience with Guru has been excellent. It greatly improved our team's knowledge management and collaboration operations. Guru's user-friendly design and powerful capabilities make it simple to generate, organize, and distribute information effectively.

Aspetti positivi:

What I love about Guru is its ease of use. It's not complicated to navigate and is easy to access which is important for someone who works in Support. I use Guru daily to check on our FAQs especially when I speak with my customers to make sure that I am giving the right information about the product they are inquiring about. It has also helped our whole team to store the SOPs that we can use as a reference when we need to restudy different processes.

Aspetti negativi:

I just hope there's an option to send a notification to your email if you fail to verify a document you created after X days.

Ease of Use

Aspetti positivi:

Ease of use across a large number and wide variety of authors and readers. Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable. Integrates well with Slack, keeping information and updates where our team spends most of their time and attention.

Aspetti negativi:

It can be overwhelming for authors when a lot of resources need verificition at the same time. Would be nice to automate an optimized schedule.

The Joy of using Guru

Commenti: My overall experience with Guru is definitely a positive one. This has to be the best knowledge based system I was able to use in my career. This has gave me a lot of convenience and joy at work knowing there's a reliable and trustworthy tool we can always use.

Aspetti positivi:

It's ease of use, very convenient and easy to navigate. It's allows us to save time and effective search for knowledge based information conveniently without the hassle.

Aspetti negativi:

While most of the things about Guru is definitely very helpful, user interface can be improved with better font system, But other than that, everything else looks absolutely incredible with Guru.

Effortless experience

Commenti: Before I first started using Guru, I was maintaining using a spreadsheet to maintain a video training for a quickly growing and quickly changing product in a company that needed it for onboarding constant stream of new joiners. Guru brought sunlight back into my life.

Aspetti positivi:

Guru is built to handle well knowledge that's growing in all directions, to very easily crossreference it, and to ensure the information is accurate and current. In 4 years of using it I never needed customer support and I rarely needed documentation. That's the best compliment I can give to their product team. As a collection author, you get to place new bit of knowledge within a logical hierarchy. "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory. The information can be well formatted. You can embed things into cards (say, iorad tutorials, Miro boards) and you can embed your Guru cards into other things (say, Rise 360. The latest version of the card will load for the user even if you export your .scorm file and upload it to your LMS and the user accesses it months later.). Linking other cards into your cards is easy. For each card, you're setting an owner (it can be an individual or a group of people), and the expiration date. When the card expires, the owner is notified to verify it. You can feed it to Intercom Knowledge Hub. You can notify everyone, or certain users, to read a specific card. You can leave comments in the card, tag users in them, resolve and unresolve them. You can see the card's edit and verification history. You can save drafts. As a collection user, you install a browser extension (or you open collection in a browser tab but, honestly, why would you). When you open the extension, a search panel floats on your screen and you can find the card you're looking for and open it without ever having to leave your original tab. The search is good. You can see who owns the card, when was it created, is it verified. If it is but you have your doubts, you can request verification. You can comment on cards and tag users in tags. A brilliant tool if you have a growing knowledge base, things change and you need to have a system that will allow you to know the information you're using is correct and up to date.

Aspetti negativi:

"A polite reminder that you have 1002 cards to verify" sounds a tad bit passive agressive. I thought we were friends. Having infinite layers of depth of information would be perfection.

Enhancing Knowledge Management

Commenti: I'm happy with the platform it's really improving my daily work and allows me to keep connected with the team even the distance.

Aspetti positivi:

I appreciate Guru's robust knowledge management features, its intuitive interface include real-time updates, and seamless integration with collaboration tools like Slack. These aspects make accessing and managing information effortless and enhance productivity across teams.

Aspetti negativi:

could be expensive for small teams. Some users may prefer more customization options for organizing and categorizing information.

Knowledgeable Information

Aspetti positivi:

What I love most about Guru is that it keeps all our work resources in one place. I can easily favorite and follow the collections that matter to my department, so I stay updated on any changes. The Guru Library is user-friendly, and I've built up a great collection of resources I use daily. It's easy to use, has important features, and integrates well with other tools. I use it all day, every day, and I love it! On top of that, their customer support is super fast and accurate. It's so easy to use and implement as well.

Aspetti negativi:

The only downside to Guru is that sometimes it's hard to find resources using keywords. This might be my mistake, so it could be user error. Remembering the exact names of the resources can be tricky. Other than that, I really love Guru!

Guru Number 1

Commenti: It's a knowledge management platform that helps teams store, share, and access important information. Users can create a centralized repository of knowledge that’s easy to search and update. The platform is designed to improve efficiency and ensure that everyone on the team has access to accurate and up-to-date information. It also integrates with various other tools and platforms, making it a versatile option for managing knowledge within an organization. Have you used Guru before, or are you thinking about trying it out?

Aspetti positivi:

One of the standout features of Guru is its ability to seamlessly integrate with other tools and platforms. This integration makes it easy for teams to access and update information without interrupting their workflow. Additionally, the intuitive interface and robust search functionality help users find the information they need quickly, which can significantly enhance productivity. The platform also offers features like real-time updates and knowledge verification, ensuring that the information remains accurate and reliable. If you're looking for a way to streamline information sharing and knowledge management, these aspects of Guru might be particularly appealing.

Aspetti negativi:

Too many recommendations once every time I used a search engine

Guru: River of Knowledge

Commenti: I've been working here at Concentrix/Spotify for a few years (7, to be exact) and I can say our life was much more difficult without Guru. Before it, we had a knowledge base that was not user-friendly and was very heavy - it took a long time to load and looked like Wikipedia from 2005. When Guru came along, we benefited from a much lighter app, with a better interface and a possibility of retaining more information. Guru has helped a lot in our search for more knowledge, in a more practical and pragmatic way.

Aspetti positivi:

It's very user friendly. It works just like Google - all you have to do is having a keyword in mind and then you can find what you're looking for. Its The interface is visually pleasing - it's not cluttered, nor is it too simple. It's clean, interactive, fun. Not to mention its a very soft page/app.

Aspetti negativi:

The analytics part could've been better - it could deliver better results and more info about who acessed some card/collection and when.

Great Spot for Team Knowledge!

Aspetti positivi:

Our team has to remember a lot of tax-related facts and concepts, and Guru has helped us tremendously to be able to collect that team knowledge and be able to share it with new team members when they come on board. Because of the shifting sands of tax law, the validation feature provides a process to make sure our information is current.

Aspetti negativi:

One thing Guru (or I if it's available already) is to better categorize or organize the information we store. We have a lot of it, and sometimes it's hard to see the forest for the trees.

Guru fair reflection

Aspetti positivi:

A knowledge management platform used by businesses to centralize and share information.

Aspetti negativi:

The free version of Guru has restrictions on the number of users and features, which can be frustrating for smaller teams.

Highly recommended knowledge platform!

Commenti: GURU has a dedicated article for each concern that I handle, and it really helps me resolving the issues correctly and in a timely manner. I can easily follow the steps to fully assist our customers in each problem that I get.

Aspetti positivi:

Using GURU is so much easy and very helpful with my work as a customer support agent. Our company implements to use GURU in every ticket that we handle so I use it all the time. For me, GURU help icon feature is so convenient to use in checking new release notes (Resource Center). Also, the integration with chrome extension really helps me to have a faster resolution in every case that I handle.

Aspetti negativi:

The only improvement that I can think about is that when I'm searching on the search bar using keywords, it also suggest not so related articles that I'm looking for.

Teammate Review

Commenti: You can quickly access your most frequently used Guru cards by saving them. Moreover, adding Guru to your Chrome extensions makes it even more convenient. With the pop-up feature, you can use Guru without closing your tab, allowing you to easily search for the information you need.

Aspetti positivi:

Guru is a robust tool for centralizing knowledge, offering quick access to accurate information, seamless integration, and real-time updates, thereby boosting productivity and decision-making.

Aspetti negativi:

The interface can be complex and not very intuitive, especially for new users. Navigating sections or finding settings can be difficult, slowing down learning and reducing initial productivity.

Customer Service Rep Review

Aspetti positivi:

I love that Guru lets you library the cards you need the most and like/love them as well for ease of access. Having access to your own content library for every day use for the cards make my job easier to have that information front and center and ready to access when talking with customers or reviewing claim files and the information I need is easily accessible.

Aspetti negativi:

At this time I do not have any dislikes.