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Giveffect
Cos'è Giveffect?
Ideale per organizzazioni non profit di medie e grandi dimensioni, Giveffect è una soluzione software non profit multifunzione, che semplifica i sistemi di raccolta fondi online in un'unica piattaforma. Avvia raccolte fondi, aste e campagne peer-to-peer in pochi minuti. Con e-mail marketing e direct mail marketing integrati, donazioni tramite SMS e un database integrato, Giveffect consente alle organizzazioni no profit di dover dedicare meno tempo all'inserimento manuale dei dati e di avere più tempo a disposizione per dedicarsi alla propria missione.
Chi utilizza Giveffect?
Giveffect supporta organizzazioni non profit e organizzazioni benefiche canadesi registrate secondo l'articolo 501(c)(3) della normativa American & CRA. Organizzazioni non profit e di beneficenza con ricavi che vanno da 200.000 a oltre 300 milioni di dollari.
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Giveffect
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Recensioni su Giveffect
Incredible All-in-One Platform and a Fantastic Team of Caring Professionals!
Commenti: We have connections to a number of nonprofits struggling to balance time-consuming tasks with opportunities to be more involved with their cause. Many of the leaders at these organizations have seen the value in Giveffect’s platform and are on the road to implementing the software into their day-to-day operations.
Aspetti positivi:
Giveffect is a powerful all-in-one platform that streamlines the coordination and management of nonprofit organizations so staff and volunteers can focus on making a positive impact. You’ll be hard-pressed to find another tool out there with such a comprehensive set of tools specifically designed to serve the nonprofit industry. But what really makes this platform stand out is the people behind the scenes. It’s been a pleasure working with the Giveffect team. Their desire to help nonprofits make a difference drives them to continually serve their clients at a higher level.
Aspetti negativi:
Nothing at all to dislike. We are excited about the platform and have found that Giveffect checks all the boxes to solve some of the toughest challenges nonprofits face when it comes to collaboration, data fluidity, donor tracking, and much more.
A great all-in-one nonprofit platform!
Commenti: Without Giveffect, we would not be able to keep track of our organization's many constituents as easily. Giveffect helps break down internal siloes and increases our ability to fundraise from different areas of our consituency.
Aspetti positivi:
From fundraising and events to volunteers and marketing, we do a lot at our small nonprofit. Giveffect is a great all-in-one platform that allows us to keep all our constituents all in one place. We can see who has donated, attended an event, participated in a program, volunteered--in Giveffect, our record-keeping is shared across departments and helps break down internal silos. We use it every day, and Giveffect's support team is always there to help us if we encounter any issues. Their online chat feature and the frequent check-ins from our account manager (Shout-out to [sensitive content hidden]! He's awesome!) are especially helpful for navigating our database.
Aspetti negativi:
With so many overlapping features, it took some time to wrap my head around how our database was set up (I was not part of the team that first signed up for Giveffect at our organization), and as with any nonprofit CRM, it's easy to clutter up our data. There have also been little limitations here and there that we wish were different about Giveffect, but their support team is great and helping us find workarounds and sending our feedback to their product team to implement changes.
Alternative considerate:
Very Disappointed in Customer Service
Commenti: Since the membership system in Giveffect isn't as robust as we need, it is not the all-in-one solution we expected.
Aspetti positivi:
This software is easy to use, intuitive, and the knowledge base and on boarding are well done. After orientation and with the help of customer support, our team quickly got a handle on our average tasks. The CRM features are very easy to get at a glance overviews of donors & I feel that we have a better handle on our prospecting since switching to this software.
Aspetti negativi:
The data migration progress for us was glitchy in our membership. Their automation was one of the reasons we wanted to switch, however, their automation when it doesn't work correctly can be a nightmare. During migration, their system encountered a glitch that ended up emailing over 700 donors with information about their membership expiring, even when it wasn't. While you're given a 2 week review to make sure your data is correct, it is useless if something like this happens as the database is "live" and will communicate with donors for a glitch like this. Our other issue is the membership module is quite basic and does not meet our needs. During our trial, we asked our sales rep about membership tiers to address the issue and she believed it was an easy fix. When we got to our transition in June, we questioned work arounds with our client success team. For 5 months, we have been chasing them down for answers. Their client success team and a separate feedback team keep promising that product team is working on a fix and deadlines pass with no communication and no fix. They have actively ghosted us on the issue now and it is appalling. They were promoted as incredibly responsive and were until we encountered a problem and now it just feels like we are being strung along for the duration of our 1st year contract. While software problems are to be expected the lack of customer service is awful and our biggest issue with this system.
Alternative considerate:
Full-Featured Platform & Great Support, with Minor Hiccups
Commenti: Giveffect is a key aspect of what we do and how we measure our success as a nonprofit. It's a powerful tool and full featured, though some features are difficult to use or integrate.
Aspetti positivi:
Full featured. Giveffect's customer support, or Client Success Account Managers, are absolutely excellent; I've had great reps who know the system inside and out, with a fast response time. Even though we're a small nonprofit, we're treated like a top-tier and that feels good. The interface is pretty easy to ramp up on, with lots of features, more than we need. The "Mission Control" dashboard has your top stats nicely visualized in graphs and customizable parameter blocks that you can add yourself. I'm able to keep track of donations with notifications as well. Their account managers are available to help train as well as troubleshoot and find solutions. They also will take notes on your feature requests, which I appreciate.
Aspetti negativi:
Some feature workarounds can be clunky; like surveying members, which is possible but integrating form data back into individual records is very problematic when it should be automatic. Donation pages are generated through GE without our domain name, just a generic GE domain. Email services are limited to Mailchimp and Sparkpost, and both need an extra fee. The interface has lots of tabs on the left panel, making it hard to read. The mobile version is just for tickets and point of sale, not viewing records or other functions.
Comprehensive CRM system review
Commenti: I began working with Giveffect from the very beginning when we were working on selecting a new CRM. Therefore I have worked with their sales, training, implementation/migration, and now support team. While there is a lot to learn with Giveffect due to how comprehensive the product is it has been an overall good experience with very minor hiccups.
Aspetti positivi:
The features that are the most impactful with Giveffect is that the volunteer and donation platform integrate seamlessly. I can easily look at a supporter's account and see how many hours and dollars they have donated to our organization. It's also very helpful that the event software and forms are integrated into the platform. The donation forms are easy to use and you can set up campaigns very quickly that will help increase support for your initiatives. We have also been impressed with the reporting feature - it has allowed us to track a lot of different analytics quickly that we weren't able to do with our previous CRM.
Aspetti negativi:
The feature that I like least about Giveffect is their email marketing - this feature needs serious attention and upgrades. It is lacking a lot of features that would really allow us to communicate better with our volunteers and donors. I'm hopeful they will implement drip campaigns in the near future. You also cannot embed videos into emails which is a huge downfall for storytelling.
