TicketSpice

Fantastic Ticketing Tool

Commenti: TIcketSpice has saved many nonprofits I've worked with lots of funds by the lower fees they charge compared to other ticketing systems out there.

Aspetti positivi:

TicketSpice is an incredible ticketing app I recommend to nonprofits all the time to use. TicketSpice makes it easy to create ticket registration form pages as well as confirmation emails. Their rates are much cheaper than Eventbrite's and they have some additional features for nonprofits that outweigh Eventbrite.

Aspetti negativi:

Although you can customize your registration forms, there are parts of the form builder that can feel a bit dated. Some of their templates could use a bit of updating.

Small company service with better than big company product

Aspetti positivi:

My experience with TicketSpice is that they want to partner with my business - they want me to succeed as much as they want to succeed. I know that's a bit of 'business speak' - and I've worked for Thomson Reuters, IBM, etc. so I know the lingo. But with TicketSpice this has been my actual experience. We switched from EventBrite to TicketSpice and have not remotely regretted our choice. They worked with us to customize our whacky ticketing tiers, their rates make everyone happy (us, our customers) and when I reach out to them, I feel that I am heard.

Aspetti negativi:

I would say that the only downside to TicketSpice is it's reporting. It's pretty static and the user interface is not streamlined in a way that makes managing whackey ticketing tiers easy. That said, I can easily get all my data out in excel and then manipulate on the back-end. I do wish the reporting was more dynamic.

Helpful Ticketing Software

Commenti: Overall, I've had a good ticketing experience with TicketSpice. The software is very user friendly and the customer service is relatively quick and very helpful. I do prefer to use it more for events that we are preselling tickets rather than onsite ticket sales, but I've managed both successfully through this platform.

Aspetti positivi:

Ticketspice looks super sleek on the front end and has a lot of design options. I love the variety of ticketing options, and once you learn the software, it is super user friendly on the backend. There are a ton of customizable features that help make your event ticketing process a success.

Aspetti negativi:

The reporting isn't the best. While it's nice to be able to customize some reports, the system is missing a lot of basic options that most other softwares have. I often feel like I'm having to do a ton of searching and manipulating to locate basic fields.

Not great customer service for customers with transfer issues...

Commenti: Awful. There is no explanation about how ticket transfers work. And then customer service doesn't even try to help other than tell you to talk to event organizer. But could have at least explained how transfers worked on their site. Or anything other than I can't do anything. Also the "transfer" is misleading and false. It doesn't really transfer. It makes the person you "transfer" to pay for the ticket and then supposedly will refund your money. But nowhere in the screen where you can "transfer" your ticket does it explain that. So its misleading and misrepresented and the customer service never even attempted to explain that to me when I inquired or that if the recipient didn't claim the ticket within the 7day window it would come back to me. The minimum information that they could have told me but refused to. Overall POOR customer service.

Aspetti positivi:

Being able to log into site and see tickets in system.

Aspetti negativi:

The customer service refusing to even try to help me with transfer issues. Just kept saying there was nothing they could do or even explain how things worked.

Exceeded our expectations!

Commenti: I am absolutely excited to launch our ticketing page! Last year we did it all old school (I schedule personal animal encounters) and it was all based on customers filling out a form, I call them back to schedule a time slot, send an invoice, repeat calls to have them pay invoice, call back for event reminders, and then follow up with email. It took a LOT of time and effort and we missed so many opportunities (I feel) since we could not secure their interest right away. With TicketSpice, it is eliminating HOURS of my time each week and I feel it will increase our sales since it will be a timely decision for interested parties. TicketSpice made it easy and affordable to increase our revenue while giving me back time to work on other projects. All in a very professional looking platform. Everyone I have worked with at TicketSpice is pleasant, friendly, encouraging and fun!

Aspetti positivi:

Once I understood the concept (I have no background in programming or setting up something like this) it was pretty easy and fun! The templates offer many different scenarios so we easily found one that would fit our business. Best part in setting up....the support! Every time I had a question that I couldn't find the direct answer for in the set up steps, I used the chat feature and was connected right away to someone who took the time to understand what I was trying to accomplish, laid out simple directions and explanations to achieve that and in some cases even sent a quick video snippet of how to do it. I worked with [sensitive content hidden] a few times and he built my confidence in building this platform. Now I am seeing the benefit with using TicketSpice in other areas of our business.

Aspetti negativi:

I wasn't sure where or how to start. The overview videos I had found were very general and quick. Then I found the Help Center and started working my way through those steps. Once I found this, I felt like I had a roadmap of how to proceed.

TicketSpice is a great alternative to any the more expensive big name companies

Commenti: I used TicketSpice for a charity event and had an amazing experience. Purchasing tickets, tracking payments, adding donations, refunding tickets, and checking people in on the day of the event were all straightforward and intuitive.

Aspetti positivi:

TicketSpice had a great product that was easy to use, had a very reasonable processing fee, and had excellent support, both documented and direct support staff.

Aspetti negativi:

None. I compared TicketSpice against many of the other popular ticketing companies and they offered the best rates without any loss of functionality or support.

"[sensitive content hidden] was definitely the key to my success"

Commenti: I would give it A+. A bit confusing in the beginning BUT I am not "techy" at all. The customer service was AMAZING! I worked with [sensitive content hidden] and he made sure that alllllll of my concerns were addressed. I am a happy Ticket Spice user!

Aspetti positivi:

I liked the patience and the thoroughness that [sensitive content hidden] had with me. I have already made a mention to my group of Playwriters!

Aspetti negativi:

I wish they had a "set up for dummies manual"

Ticket Spice

Commenti: Excellent!!! Customer service is so helpful!!!!

Aspetti positivi:

It was easy for the residents of my community to order their tickets online.

Aspetti negativi:

Not much!!! But once Key showed me how to use it, it's a great website.

We love Ticketspice!

Commenti: Extremely pleased, customer service is a text away, they’re helpful, real people. We can get good data, test out coupon codes in different advertising campaigns and see what our ROI is. I thought it would be hard to get customers to adopt, but they are!

Aspetti positivi:

It’s easy to use, I even can customize pages easily. There’s so many features, getting add ons, merch, opt ins etc. it’s helping our business sell tickets easier than ever.

Aspetti negativi:

I wish there was a landing page with all of our upcoming events and people can just visit one page, see our touring schedule and buy accordingly.

Great product and amazing customer service experience! Thanks, [sensitive content hidden]!

Commenti: [sensitive content hidden] made my TicketSpice experience amazing! Customer service is friendly and efficient.

Aspetti positivi:

User-friendly platform & exceptional support!

Aspetti negativi:

Nothing! My experience was fantastic overall.

This was perfect for my needs!

Commenti: Outstanding. Perfect for my needs. Great customer service. Quick response to questions.

Aspetti positivi:

Ease of set up and use. No upfront costs. Outstanding customer service. As a one person operation this was ideal for my use.

Aspetti negativi:

Nothing comes to mind. There are no negatives that I can think of.

Friendly Helpful Useful!

Commenti: Timely and very helpful. Used graphics and videos when necessary, to guide me through the questions I had. I waited to do a review until we experienced the important functions. Ticket sales are going smoothly and feedback is positive. Deposits are regular and according to what was promised.

Aspetti positivi:

Pricing was reasonable, Help was fantastic and timely. I was able to customize event in so many ways. Response from users has been positive. Access to money raised prior to event was a must. Weekly deposits are a bonus.

Aspetti negativi:

No complaints so far. Have only been using for a couple of weeks.

Customer support [sensitive content hidden]

Commenti: Excellent--appreciate the superb customer support and ability to talk with a "real" person

Aspetti positivi:

Knowledgable, professional, and responsive to my questions

Aspetti negativi:

I have nothing negative to report about the service provided

Agrotourism, orchard events, winery events and much more! LOVE TICKETSPICE

Commenti: Wonderful! Great company. You talk to real people who will answer you usually very quickly. They have the live chat for questions, help articles as well as personal video chats when setting up pages if you need assistance. Having the new managers overseeing our farm has been a really nice new addition to know we have one specific person that understands our account and checks in on us regularly. They are also very open to creating solutions when you encounter a challenging situation so that your ticket page can be totally customized to what you want it to be!

Aspetti positivi:

The customer service is top notch. Never worked with a company that has paid as much attention to detail, willing to answer questions quickly and effectively, genuinely nice people! Everyone has been fantastic. We have been with ticketspice for over 3 years and love it. They are always updating software and making improvements in our field of work (agrotourism) and regularly hold webinars showing new features!

Aspetti negativi:

I wish the reports could be a little more specific so I don't get data overload when looking for something specific (such as a specific type of merchandise verses all the merchandise). The longer I have used the system the better I have gotten at understanding how the ticket pages work, but if most users are not familiar it can be a learning curve.

Outstanding!

Aspetti positivi:

I love TicketSpice! Our non-profit hosts a variety of event-based fundraisers from a traditional fundraising dinner, to silent auction, to crawfish boil, to sporting clay shoot - so flexibility is of extreme importance. Here are a few of the PROs for TicketSpice: - Extreme customization (example: for our Shoot, we need not only a ticket purchased, but we need to know what gauge of shells, what type and size of shirt needed, etc. many custom pieces of information with each registrant). - Simplicity to use - Speed to create and publish - Ease of integration into current website - Retention of organizational identity/image - Flexibility in coupon codes, etc. - OUTSTANDING customer service! - Great cost when integrated with GivingFuel (which is ALSO AWESOME) I used EventBrite for several years, but it was clunky to use (old technology), it never looked like it belonged with our website or other materials, and it was expensive. I was so glad when TicketSpice became available with GivingFuel!

Aspetti negativi:

I honestly have not run into a CON with TicketSpice. It does everything I need... and probably has capability to do more, but I don't know what that could possibly be.

Immensely better than Eventbrite!!

Commenti: I signed up for TicketSpice for my conference website (www.LifeschoolingConference.com) after comparing a lot of different options. TicketSpice seemed to offer the most flexibility for the price and I also was really excited about the social networking options. I loved the idea of incentivizing my customers to share my event for an additional amount off their ticket! I was hesitant about the .99 fee TicketSpice charges per ticket, since the other option I was considering was a free Wordpress plugin, but it's still cheaper than Eventbrite and it has been well worth it! I just added a $1 fee per ticket, so in the end, I'm not really paying anything extra besides credit card processing fees. The flexibility of the program has been amazing! Unlike Eventbrite, I am able to set up my basic tickets, but then I can add what they call "actions" to create variables for each ticket. In other words, I have two basic tickets for my conference: Single and Family. But we also have a fair on Saturday after the conference. It is free for attendees, but others can also sign up just to come to the fair portion. I added actions so that when someone selects the Single or Family Ticket, they see the fair ticket with a $0 price, as well as an additional Speaker Luncheon ticket option. But if they select the $15 fair option at the beginning, then the single and family tickets disappear and the Speaker Luncheon option also remains hidden. Not possible with Eventbrite! Also, I have set up early bird, regular, and late tickets. With Eventbrite, I had to do each ticket for each length of time separately. It was confusing and time-consuming! With TicketSpice, I just created an action for each ticket. The coupon codes are also nice because I can add actions so that they can only be used in certain instances. For example, I had a Cyber Monday sale, so I added an action that the coupon could only be used on the specific date of November 28th. Worked perfectly! Finally, the customer service has been outstanding! I worked a lot during Thanksgiving week, but my questions through chat were always answered in a timely manner, even on Sunday...pretty important since one of my actions would have resulted in giving away all my tickets for free instead of only the first three sold! Ryan was so helpful and encouraging and even sent a video showing how to do what I needed to do. Can't say enough good things about TicketSpice!! Happy enough to take the time to write this long review! :)

Solid ticketing platform with low fees

Aspetti positivi:

We have used many ticketing solutions and found TicketSpice to possess all of the features we have needed from the more expensive solutions at a fraction of the price. Excellent product.

Aspetti negativi:

It would be great to have a rolling window of date availability for ongoing events. Otherwise, the software works great.

TicketSpice comes through.

Commenti: My overall experience of TicketSpice has been great.
The response from various people from TicketSpice
has been quick .

Aspetti positivi:

The software is very easy to comprehend and use. I like the different reports that are available.

Aspetti negativi:

I would make the software compatible with more versions of iphone for the use of ticket scanning.

ticketspice

Commenti: works well with our goals and customers and POS

Aspetti positivi:

ease of use for us and customers, available 24/7

Aspetti negativi:

slow customers service response time on critical matters

TicketSpice is amazing

Commenti: One year, we decided to use another ticker service and it was a disaster. Never again!

Aspetti positivi:

Anything that I would want to produce online tickets has been implemented by TicketSpice. The thought and care is outstanding! Anytime I need assistance, support is ready to help. I have peace of mind as our events are about to happen to know that I will have an up-to-date back end data available as well have the ability to communicate with users who have an issue!

Aspetti negativi:

Personally, NOTHING. As I stated earlier, the team at TicketSpice continue to improve this product.

Best web-based option for all your ticket sales needs

Aspetti positivi:

Create and customize virtually all aspects of free or paid ticket sales. Ticket spice allows you to choose how many customers per ticket, which is helpful when selling a table with multiple seats. Ticket spice also has GREAT customer service with their live chat features.

Aspetti negativi:

Ticket spice is very similar to another webconnex product, regfox. It is difficult to know when to use which option but regardless, is a great product.

Pumpkinfest Ticketing System

Commenti: The only problem we were solving was line ups. Going to an on line ticketing platform will eliminate the line ups and also us to allow only a manageable number of people on the farm at a time

Aspetti positivi:

The ease of the product. It is also a simple process for our customers to use.

Aspetti negativi:

There are no cons it does everything I need it to do.

Works wonderful for my events & the customer service team is hands down AMAZING!

Commenti: I was very hesitant on using any type of event software, so I did a ton of trial and error with other free-trial software options and did my fair share of research prior to committing to purchasing anything. The customer service team has been awesome - all of the representatives are extremely kind, helpful and are all very knowledgeable on anything I have questions on!

Aspetti positivi:

User friendly; fool-proof; inexpensive; customer service is A+!

Aspetti negativi:

Nothing now - confusing at first getting to understand setup but overall its amazing and super easy to use!

[SENSITIVE CONTENT] was great!

Aspetti positivi:

The customer service was great! I was confused and [SENSITIVE CONTENT] was very helpful

Aspetti negativi:

Needed a little direction that could have been clearer in the website

Great For Non Profits

Aspetti positivi:

Was looking for a low cost ticket solution w ease of use. Ticket Spice was great fit for us.

Aspetti negativi:

Hard to say our experience has been great and if ever had small issue or question always got quick response.