--- description: Scopri le funzionalità di HelpCrunch, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.it/software/146516/helpcrunch Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/146516/helpcrunch?page=2) > Software gratuito di chat dal vivo per startup e piccole imprese. Piattaforma clienti all-in-one: Live chat + e-mail + gestione dei ticket per aziende di grandi dimensioni. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 195 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza HelpCrunch? HelpCrunch è progettato per i team di assistenza clienti, vendite e marketing di SaaS, e-commerce e ogni altro tipo di imprese online. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 195 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: HelpCrunch - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 15,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: francese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, tedesco, ucraino - **Paesi disponibili**: Albania, Andorra, Armenia, Australia, Austria, Belgio, Bielorussia, Bosnia ed Erzegovina, Brasile, Bulgaria, Canada, Cechia, Cipro, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania, Giappone e altri 34 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Autoresponders - Branding personalizzabile - Catalog Management - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Database clienti - Gestione dei contenuti - Gestione dei feedback - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione della posta elettronica - Gestione delle code - Gestione delle conoscenze - Gestione di call center - Instradamento automatico - Live Chat - Macro/Modelli di risposte - Modifica del testo - Modulo offline - Portale self-service - Prioritizzazione - Rendicontazione e analisi statistiche - Ricerca del testo completo - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Targeting geografico - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (6 in totale) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24185 reviews) 4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Recensioni ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 ottobre 2024* | Design | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Inconvenienti**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 settembre 2020* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Inconvenienti**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 dicembre 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Inconvenienti**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Way to improve HelpCrunch" — 4.0/5 > **Alex** | *28 agosto 2019* | Software informatici | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. > > **Inconvenienti**: - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that\! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. > > Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 agosto 2019* | Internet | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Inconvenienti**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/146516/helpcrunch?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/146516/helpcrunch) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati