--- description: Scopri le funzionalità di HelpCrunch, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.it/software/146516/helpcrunch Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/146516/helpcrunch?page=2) > Software gratuito di chat dal vivo per startup e piccole imprese. Piattaforma clienti all-in-one: Live chat + e-mail + gestione dei ticket per aziende di grandi dimensioni. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 195 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza HelpCrunch? HelpCrunch è progettato per i team di assistenza clienti, vendite e marketing di SaaS, e-commerce e ogni altro tipo di imprese online. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 195 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: HelpCrunch - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 15,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese, russo, ucraino - **Paesi disponibili**: Albania, Andorra, Armenia, Australia, Austria, Belgio, Bielorussia, Bosnia ed Erzegovina, Brasile, Bulgaria, Canada, Cechia, Cipro, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania, Giappone e altri 34 ## Funzionalità - AI Copilot - API - Accesso da dispositivi mobili - Alerts/Escalation - Autoresponders - Azioni innescate da eventi - Branding personalizzabile - Catalog Management - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Cronologia clienti - Dashboard - Database clienti - Gestione dei biglietti - Gestione dei contenuti - Gestione dei feedback - Gestione dei modelli - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione della posta elettronica - Gestione delle code - Gestione delle conoscenze - Gestione di call center - Instradamento automatico - Live Chat - Macro/Modelli di risposte - Modifica del testo - Modulo offline - Portale self-service - Prioritizzazione - Rendicontazione e analisi statistiche - Ricerca del testo completo - Segmentazione della clientela - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Targeting geografico - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento/Instradamento ## Integrazioni (1 in totale) - n8n embed ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per creare email transazionali](https://www.capterra.it/directory/31564/transactional-email/software) - [AI Agents for Customer Support](https://www.capterra.it/directory/34696/ai-agents-for-customer-support/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24221 reviews) 3. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Recensioni ### "The software that really helps" — 5.0/5 > **Lana** | *23 agosto 2019* | Internet | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Inconvenienti**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 settembre 2020* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Inconvenienti**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 dicembre 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Inconvenienti**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Good but app can be better" — 4.0/5 > **Utente Verificato** | *2 settembre 2019* | Software informatici | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base. > > **Inconvenienti**: I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari) > > I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 agosto 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Inconvenienti**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/146516/helpcrunch?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/146516/helpcrunch) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati