--- description: Scopri le funzionalità di HelpCrunch, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.it/software/146516/helpcrunch Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/146516/helpcrunch?page=2) > Software gratuito di chat dal vivo per startup e piccole imprese. Piattaforma clienti all-in-one: Live chat + e-mail + gestione dei ticket per aziende di grandi dimensioni. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 195 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza HelpCrunch? HelpCrunch è progettato per i team di assistenza clienti, vendite e marketing di SaaS, e-commerce e ogni altro tipo di imprese online. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 195 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: HelpCrunch - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 15,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: francese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, tedesco, ucraino - **Paesi disponibili**: Albania, Andorra, Armenia, Australia, Austria, Belgio, Bielorussia, Bosnia ed Erzegovina, Brasile, Bulgaria, Canada, Cechia, Cipro, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania, Giappone e altri 34 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Autoresponders - Branding personalizzabile - Catalog Management - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Database clienti - Gestione dei contenuti - Gestione dei feedback - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione della posta elettronica - Gestione delle code - Gestione delle conoscenze - Gestione di call center - Instradamento automatico - Live Chat - Macro/Modelli di risposte - Modifica del testo - Modulo offline - Portale self-service - Prioritizzazione - Rendicontazione e analisi statistiche - Ricerca del testo completo - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Targeting geografico - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (6 in totale) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24046 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1715 reviews) ## Recensioni ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 ottobre 2024* | Design | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Inconvenienti**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 agosto 2019* | Internet | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Inconvenienti**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 dicembre 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Inconvenienti**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 agosto 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Inconvenienti**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- ### "Great platform to directly connect with customers" — 5.0/5 > **Mitch** | *30 agosto 2019* | E-learning | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. > > **Inconvenienti**: It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. > > So far it's been great. I saw many people raving about their customer support and yes, it is legendary\! So far I've only interacted with them twice and it's been great\! ----- Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/146516/helpcrunch?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/146516/helpcrunch) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati