Chi utilizza questo software?

TextMagic è lo strumento preferito dalle aziende di piccole dimensioni di tutto il mondo che beneficiano di tassi di consegna e apertura dei messaggi di testo elevati.

Valutazioni medie

156 recensioni
  • Nel complesso 4.7/5
  • Facilità d'uso 4.7/5
  • Servizio clienti 4.6/5
  • Caratteristiche 4.5/5
  • Rapporto qualità-prezzo 4.6/5

Dettagli del prodotto

  • Prezzo di partenza 10,00 USD/una tantum
    Visualizza dettagli sui prezzi
  • Versione gratuita
  • Prova gratuita Sì, richiedi una prova gratuita
  • Implementazione Installazione eseguita - Mac
    Cloud, SaaS, Web
    Installazione eseguita - Windows
    Dispositivi mobili - iOS nativo
    Dispositivi mobili - Android nativo
  • Formazione Live Online
    Documentazione
  • Assistenza Orario lavorativo
    Online

Dettagli del fornitore

  • TextMagic
  • https://www.textmagic.com/
  • Fondata nel 2001

Informazioni su TextMagic

TextMagic è una piattaforma di messaggistica testuale aziendale completa che consente alle aziende di qualsiasi dimensione di inviare messaggi SMS di massa a clienti, personale e partner. Il servizio può essere utilizzato per inviare notifiche SMS, avvisi e conferme ai clienti, oltre che per condurre campagne di marketing via SMS.

Caratteristiche di TextMagic

  • Codici brevi
  • Coupon per cellulari
  • Creazione di report/analisi
  • Gestione contatti
  • Invio di SMS di massa
  • MMS
  • Messaggistica bidirezionale
  • Messaggistica programmata
  • Parole chiave per cellulari
  • Partecipazione a concorsi tramite SMS
  • Personalizzazione dei messaggi
  • Sondaggi/Votazioni
  • Appuntamenti ricorrenti
  • Avvisi di pagamento
  • Gestione dei calendari
  • Invio di promemoria via SMS
  • Prenotazioni online
  • Programmazione appuntamenti
  • Promemoria telefonico
  • Promemoria via e-mail
  • Riprogrammazione
  • Tracciamento delle conferme degli appuntamenti
  • Accesso da dispositivi mobili
  • Appuntamenti ricorrenti
  • Banca dati cliente
  • Gestione delle prenotazioni di camere
  • Pagamenti online
  • Pianificazione automatica
  • Pianificazione di gruppi
  • Prenotazioni online
  • Promemoria appuntamenti
  • Sincronizzazione dei calendari
  • Sistema multi-locale
  • Attribuzione di canali
  • Coupon
  • Email Marketing
  • Marketing basato sulla posizione
  • Messaggistica di testo
  • Monitoraggio del coinvolgimento
  • Notifiche push
  • Partecipazione a concorsi tramite SMS
  • Targeting contestuale

Le recensioni più dettagliate su TextMagic

TextMagic is there when others aren't

Data della recensione: 30/8/2018
Nate L.
Co-Founder
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Vantaggi: The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Inconvenienti: I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

Easy to Use!

Data della recensione: 18/3/2019
Nicole S.
Senior Quality Control Coordinator
Assicurazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
5/5
Caratteristiche e funzionalità
5/5
Assistenza clienti
5/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message.

Vantaggi: I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.

Inconvenienti: This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions. I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list. Is TextMagic going to incorporate mass Email one day?

Risposta del fornitore

da TextMagic il giorno 28/3/2019

Thank you for sharing your feedback.

It is possible for your recipients to reply STOP and they will be unsubscribed automatically. Please read more about it here:
https://support.textmagic.com/faq/opt-in-and-opt-out-from-lists/

We had no plans to incorporate mass email, as our company focuses on business text messaging services. If this changes in the future we will definitely update our customers.

Very light and useful

Data della recensione: 11/12/2019
Galina G.
Public Sector Account Manager
Gestione delle risorse, 10.001+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
5/5
Nel complesso
5/5
Facilità d'uso
4/5
Caratteristiche e funzionalità
Assistenza clienti
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: The way things currently work ,you need to be able to reach customers on numerous platforms in order to prosper .TexgMagic is a great help when it comes to the reaching them through SMS .

Vantaggi: The interface is user-friendly . You can pre-schedule text campaigns and prepare everything in advance ,freeing you up for later .TextMagic covers all of your needs when it comes to reaching people through text .

Inconvenienti: Very lackluster when it comes to MMS support .Depending on the volume of texts that need to be send out ,TextMagic can also be costly .

Help for contacting Employee's

Data della recensione: 9/12/2019
Kelly K.
Safety Manager
Trasporti/Trasporto merci/Ferrovie, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione 
3/5
Nel complesso
4/5
Facilità d'uso
4/5
Caratteristiche e funzionalità
4/5
Assistenza clienti
4/5
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Communication to our employees is very important and with them not in the office, we needed a conduit from our office, directly to them, for fast messages to get out to all. We are overall pleased with this program and will enjoy every new update they make in the future as it can only get better.

Vantaggi: We started using the software as the need to get in touch with our truck drivers is paramount in our industry. This is a great way to do this in theory. I like the ease of use and options to organize the driver phone number list. It gets the messages out to them. I had a minor set up problem when we first started and discovered the number I picked on the list did not work and my messages were not going out to all employees. Customer service chat was very helpful and they reimbursed the amount in our account for the charges and corrected the phone number issue I had.

Inconvenienti: As with any program, maintaining the information in it is most important. If we do not keep the contacts current, mass texting may go out to contacts who are no longer with the company. And your information will not go out to everybody who needs it if they are not entered in when first hired. We have a high turnover rate so it is another list we have to take care of. Currently Text Magic will only allow for one administrator to control all lists and manage. My company has need for more than just one administrator. So we share one log in right now. The last minor issue we have is the option for our employees to opt out of the texts. It hasn't happened but only once but it does and will again, sooner or later.

Necessary & Unnecessary features

Data della recensione: 10/10/2018
Judi S.
Corporate Recruiter
Trasporti/Trasporto merci/Ferrovie, 5.001-10.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione 
4/5
Nel complesso
5/5
Facilità d'uso
3/5
Caratteristiche e funzionalità
Assistenza clienti
Rapporto qualità-prezzo
Lo consiglieresti?
Probabilmente no Molto probabilmente

Commenti: Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Vantaggi: Ease of setting up and using templates!!

Inconvenienti: Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Risposta del fornitore

da TextMagic il giorno 12/10/2018

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: [email protected]

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