TextMagic

TextMagic

da TextMagic

Chi utilizza TextMagic?

TextMagic è lo strumento preferito dalle aziende di piccole dimensioni di tutto il mondo che beneficiano di tassi di consegna e apertura dei messaggi di testo elevati.

Cos'è TextMagic?

TextMagic è una piattaforma di messaggistica testuale aziendale completa che consente alle aziende di qualsiasi dimensione di inviare messaggi SMS di massa a clienti, personale e partner. Il servizio può essere utilizzato per inviare notifiche SMS, avvisi e conferme ai clienti, oltre che per condurre campagne di marketing via SMS.

Dettagli su TextMagic

TextMagic

https://www.textmagic.com/

Fondata nel 2001

Panoramica dei prezzi di TextMagic

TextMagic dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di TextMagic è disponibile a partire da 10,00 USD/una tantum.

Prezzo di partenza

10,00 USD/una tantum

Versione gratuita

Prova gratuita

Implementazione

Installazione eseguita - Mac

Cloud, SaaS, Web

Installazione eseguita - Windows

Dispositivi mobili - iOS nativo

Dispositivi mobili - Android nativo

Formazione

Live Online

Documentazione

Assistenza

Orario lavorativo

Online

Caratteristiche di TextMagic

Software per SMS marketing
Codici brevi
Coupon per cellulari
Creazione di report/analisi
Gestione contatti
Invio di SMS di massa
MMS
Messaggistica bidirezionale
Messaggistica programmata
Parole chiave per cellulari
Partecipazione a concorsi tramite SMS
Personalizzazione dei messaggi
Sondaggi/Votazioni
Appuntamenti ricorrenti
Avvisi di pagamento
Gestione dei calendari
Invio promemoria via SMS
Prenotazioni online
Programmazione appuntamenti
Promemoria delle chiamate
Promemoria via e-mail
Riprogrammazione
Tracciamento delle conferme degli appuntamenti
Accesso da dispositivi mobili
Appuntamenti ricorrenti
Banca dati cliente
Gestione delle prenotazioni di camere
Pagamenti online
Pianificazione automatica
Pianificazione di gruppi
Prenotazioni online
Promemoria appuntamenti
Sincronizzazione dei calendari
Sistema multi-locale
Attribuzione di canali
Coupon
Email Marketing
Marketing basato sulla posizione
Messaggistica di testo
Monitoraggio del coinvolgimento
Notifiche push
Partecipazione a concorsi tramite SMS
Targeting contestuale

Recensioni su TextMagic

Stai visualizzando 5 di 160 recensioni

Nel complesso
4,7/5
Facilità d'uso
4,7/5
Servizio clienti
4,6/5
Caratteristiche
4,5/5
Rapporto qualità-prezzo
4,6/5
Nate L.
Co-Founder
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 30/8/2018

"TextMagic is there when others aren't"

Commenti: It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Vantaggi: The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Inconvenienti: I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

  • Fonte della recensione 
  • Data della recensione: 30/8/2018
Judi S.
Corporate Recruiter
Trasporti/Trasporto merci/Ferrovie, 5.001-10.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    3/5
  • Assistenza clienti
    Nessuna recensione
  • Rapporto qualità-prezzo
    Nessuna recensione
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 10/10/2018

"Necessary & Unnecessary features"

Commenti: Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Vantaggi: Ease of setting up and using templates!!

Inconvenienti: Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Risposta del fornitore

da TextMagic il giorno 12/10/2018

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: [email protected]

  • Fonte della recensione 
  • Data della recensione: 10/10/2018
Anya F.
Dance Teacher
Artigianato, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    Nessuna recensione
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 19/6/2020

"Positive Review"

Commenti: Very positive - means we can send out last minute texts

Vantaggi: Text magic is one of its kind- there are lots of email softwares out there but text ones are hard to come by. It stores all your contacts and sends them text messages whenever you want.
It’s great for the price.

Inconvenienti: However I do find that it feels slightly intrusive - sending texts feel more relaxed and less formal but sometimes is formal. I do find i don’t use it as much as mailchimp however it’s good for emergency use ie when we cancel a class as customers most likely to look at their phone for a text then for an email

  • Fonte della recensione 
  • Data della recensione: 19/6/2020
Kelly K.
Safety Manager
Trasporti/Trasporto merci/Ferrovie, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    3/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    8/10
  • Fonte della recensione 
  • Data della recensione: 9/12/2019

"Help for contacting Employee's"

Commenti: Communication to our employees is very important and with them not in the office, we needed a conduit from our office, directly to them, for fast messages to get out to all. We are overall pleased with this program and will enjoy every new update they make in the future as it can only get better.

Vantaggi: We started using the software as the need to get in touch with our truck drivers is paramount in our industry. This is a great way to do this in theory. I like the ease of use and options to organize the driver phone number list. It gets the messages out to them. I had a minor set up problem when we first started and discovered the number I picked on the list did not work and my messages were not going out to all employees. Customer service chat was very helpful and they reimbursed the amount in our account for the charges and corrected the phone number issue I had.

Inconvenienti: As with any program, maintaining the information in it is most important. If we do not keep the contacts current, mass texting may go out to contacts who are no longer with the company. And your information will not go out to everybody who needs it if they are not entered in when first hired. We have a high turnover rate so it is another list we have to take care of. Currently Text Magic will only allow for one administrator to control all lists and manage. My company has need for more than just one administrator. So we share one log in right now. The last minor issue we have is the option for our employees to opt out of the texts. It hasn't happened but only once but it does and will again, sooner or later.

  • Fonte della recensione 
  • Data della recensione: 9/12/2019
Gaynor D.
HR & Payroll
Dispositivi medici, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 28/4/2020

"Great for the price with no contractual obligations "

Commenti: Wanted a way to keep in touch with staff on a daily basis during the pandemic and this worked perfectly using the survey option for daily availability options. May not be what it was designed for but works perfectly. Definitely a tool we will keep using long after this crisis is over to keep in touch with staff and for surveys.

Vantaggi: Easy to set up and start using both as a straight SMS service and as a survey for daily availability options.

Inconvenienti: Main downside was the inability to set up recurring surveys - would have been even easier if we could have scheduled the survey to run for multiple days.

  • Fonte della recensione 
  • Data della recensione: 28/4/2020