Da 18 anni aiutiamo le aziende
a scegliere i migliori software

Cos'è AlayaCare?

AlayaCare è una piattaforma end-to-end di assistenza a domicilio incentrata sugli esiti, per agenzie e fornitori di assistenza a domicilio di medie dimensioni o di livello aziendale. Tra le funzionalità vi sono documentazione clinica, funzionalità di back-office, monitoraggio remoto dei pazienti, portali per clienti e familiari e funzionalità per gli operatori di assistenza mobile. La soluzione supporta le attività non mediche, la terapia, l'assistenza infermieristica e l'assistenza personale per le aziende in Canada, Stati Uniti e in tutto il mondo.

Chi utilizza AlayaCare?

Assistenza a domicilio, cure in casa, servizio privato (infermieristico e non medico), pediatri e fornitori Medicaid, infusioni a domicilio, programmi comunitari.

AlayaCare Software - 1
AlayaCare Software - 2
AlayaCare Software - 3
AlayaCare Software - 4
AlayaCare Software - 5

Hai dubbi su AlayaCare? Confrontalo con un'alternativa popolare

AlayaCare

AlayaCare

4,0 (156)
1.000,00 USD
mese
Versione gratuita
Prova gratuita
65
9
4,0 (156)
3,9 (156)
4,1 (156)
VS.
Prezzo di partenza
Prezzi
Caratteristiche
Integrazioni
Facilità d'uso
Rapporto qualità-prezzo
Servizio clienti
500,00 USD
mese
Versione gratuita
Prova gratuita
73
4
4,0 (45)
4,0 (45)
4,5 (45)
Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

Altre alternative interessanti a AlayaCare

CareVoyant Home Care
Funzionalità più votate
Conforme alla legge HIPAA
Gestione dei clienti
Gestione della conformità
Carecenta
Funzionalità più votate
Accesso da dispositivi mobili
Gestione di piani d'assistenza
Programmazione
Home Care Pulse | Experience Management
Funzionalità più votate
Gestione dei feedback
Gestione dei sondaggi
Gestione dell'esperienza del cliente
MatrixCare Home Health & Hospice
Funzionalità più votate
Accesso da dispositivi mobili
Conforme alla legge HIPAA
Programmazione
WellSky Personal Care
Funzionalità più votate
Gestione delle cartelle cliniche
Gestione di piani d'assistenza
Programmazione
CIMS
Funzionalità più votate
Gestione degli archivi
Gestione degli ordini di lavoro
Gestione di documenti
ContinuLink
Funzionalità più votate
Gestione dei clienti
Programmazione
Programmazione badanti
myUnity Home Care & Hospice
Funzionalità più votate
Gestione della conformità
Monitoraggio delle attività
Programmazione delle attività
Axxess Home Health
Funzionalità più votate
Gestione della conformità
Gestione di piani d'assistenza
Programmazione

Recensioni su AlayaCare

Punteggio medio

Nel complesso
4,0
Facilità d'uso
4,0
Servizio clienti
4,1
Caratteristiche
3,8
Rapporto qualità-prezzo
3,9

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
34%
4
42%
3
17%
2
3%
1
3%
Kristin
Kristin
Operations Manager (USA)
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: GetApp

Alternative considerate:

Best Homecare Software

5,0 4 anni fa

Commenti: Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted).

Aspetti positivi:

The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible).

Aspetti negativi:

The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated.

Cynthia
DPS (USA)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Happy customer

4,0 2 mesi fa Nuova

Aspetti positivi:

ability to create custom reports and forms

Aspetti negativi:

Print of reports too small when printed. Would like more staff compliance needs integrated.

Christine
Community Support Services and Assisted Living (Canada)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

alayacare review

3,0 2 mesi fa Nuova

Commenti: Overall, a good service product and it is very helpful with coordinating services for a client

Aspetti positivi:

the connectivity with client information, being able to do multiple areas of work for a client, PSW services, acct, transportation etc

Aspetti negativi:

the internet and service connection errors. billing difficulty

Qian
program worker (Canada)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

good product, easy to use

5,0 2 mesi fa Nuova

Commenti: good product, easy to use and manage the cares

Aspetti positivi:

easy to use for the staff management and schedule

Aspetti negativi:

we need to print the route sheet separately.

Brandis
Vice President of Operations and Strategic Management (Canada)
Ospedali e sistemi sanitari, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Scalability and Growth

5,0 2 mesi fa Nuova

Commenti: Alayacare has helped our organization to scale up quickly and efficiently. We're able to use reports to watch trends, and use Alayacare to present information to our funders along the way as well. It's been an amazing asset to our company!

Aspetti positivi:

I love the ease of information sharing amongst our field staff and back end office users. We can share data and client information within seconds which has been entirely life changing for our organization!

Aspetti negativi:

Ticket submission can be slow at times, however a resolution is always presented!

Diana
Director of Nursing (USA)
Ospedali e sistemi sanitari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

AlayaCare Provides the very Best Nursing Documentation Format

5,0 2 mesi fa Nuova

Commenti: Best ever Nursing documentation system. Our company used pen and paper until we transitions to AlayaCare. Nurses were required to scan and attach all visit notes into our EMR system. So excited that those days are gone.

Aspetti positivi:

Easy format for nursing and scheduling to assure guidelines are met with local accrediting corporation.

Aspetti negativi:

ability to add medication profile to Plan of Treatment when faxed to MD

Cindy
Home Support Services Coordinator (Canada)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Review of Alayacare

4,0 2 mesi fa Nuova

Commenti: Overall it's a great scheduling software. I do recommend Alayacare.

Aspetti positivi:

AlayaCare is a simple to use scheduling software. I love that my PSW's have access to their client list on their mobile devices.

Aspetti negativi:

Data Exploration 2.0 needs a user manual.

Tonya
Manager of supports and services (Canada)
Gestione di organizzazioni non profit, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alayacare Review

4,0 2 mesi fa Nuova

Commenti: We have had some ups and downs. They are quick to reply when we have questions.

Aspetti positivi:

I like that all the information is in 1 database.

Aspetti negativi:

We can’t get the scheduling and payroll to work for our needs.

Nicole
HR Administrator (Canada)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

AlayaCare Has Been a Life Saver!

4,0 2 mesi fa Nuova

Commenti: Overall, the system has made my life so much easier! I love being able to email [sensitive content hidden] with any questions and the support we get from the team.

Aspetti positivi:

I like the wide range of services offered by AlayaCare. The scheduling is specifically very useful to me.

Aspetti negativi:

I love the AlayaCare system, however I do find the data exploration tool daunting and not the easiest to use.

Kelli
Manager (Canada)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Manager of CSS

3,0 2 mesi fa Nuova

Commenti: Good, customer service is good and generally respond quick

Aspetti positivi:

To be able to schedule multi different programs, easy accessible to update client profiles

Aspetti negativi:

Billing and invoices. Unable to generate an invoice

Danielle
Service Coordinator (Canada)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Service coordinator

4,0 6 mesi fa

Commenti: Easy and user friendly - good experience since transitioning from Procura.

Aspetti positivi:

Online and live updates of schedules and user friendly, easy to train on.

Aspetti negativi:

That I cannot schedule multiple visits in a day on the scheduling platform.

Emily
Owner / Director of Clinical Services (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

More of a Partner than a Vendor

5,0 4 anni fa

Commenti: Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.

Aspetti positivi:

I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.

Aspetti negativi:

The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.

Carey
Program Assistant (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

AlayaCare Review

3,0 4 anni fa

Commenti: I do feel that long-term this system will streamline our process if the adjustments we request are taken care of. However, it seems that a lot of tickets that we submit to Zendesk are met with a lot of pushback and insistence that these are not issues. It takes a very long time to get a result and sometimes we just get a "well that's how it is" answer which defeats the point of having a feedback option.

Aspetti positivi:

Seeing a full schedule for employees/clients has been so helpful! We can see exact days they were paid for and when they did/didn't work immediately instead of going on a goose chase for a timesheet!

Aspetti negativi:

The telephony option is honestly impractical. We can not view the shift until it is complete and it would be helpful if it was put on the schedule instead of being listed in Unapproved visits. We also have no use for the Service Duration. It creates a problem when transferring shifts from Unapproved visits to the schedule.

Bobbi
Program Manager (Canada)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

AlayaCare software review

4,0 5 anni fa

Aspetti positivi:

The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Aspetti negativi:

Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

Tracy
Intake Manager (Canada)
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent application that is evolving continuously

4,0 6 mesi fa

Commenti: I am still learning and looking forward to attending the conference and learning more from fellow users in different ways. I love technology and myself and a colleague are pushing to try and add the Connector and Family Portal to our services in the near future so my overall experience has been positive thus far.

Aspetti positivi:

I came from zero background in health software so have nothing to compare to, but I can say that AlayaCare is very user friendly to use and the support through Zendesk is fantastic and relatively fast.

Aspetti negativi:

There are many things that could be done to make AlayaCare better for day to day use. One hurdle I recently discovered the hard way as this was not informed to us by anyone, nor is there any information on Zendesk is when you hide a service on a client profile and then later on discharge the client completely, we have learned the hard way that if the client returns and we have to place them back to active, the hidden service cannot no matter what be UNHIDDEN. You can unhide a service if the client is active, but if they are discharged whether intentionally or by accident, you will not be able to unhide the service and this is very unfortunate. I think AlayaCare should also provide clients who are paying quite a lot of money each month to use the application more allowances and features to personalize our version. For example, under Client Demographics, we should be able to add a new section, or rename sections. Instead of Funding and Billing we should be able to change the name of the section, and the Additional Info section, we should have the capacity to add more than a photo.

Alexandria
Client Care Coordinator (Canada)
Ospedali e sistemi sanitari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

User friendly program with schedulers in mind.

4,0 6 mesi fa

Commenti: My overall experience is relatively positive. There is room for some improvement however.

Aspetti positivi:

Very user friendly and very easy to learn.

Aspetti negativi:

While it is very helpful to have descriptions when applying unavailability, it would be incredibly helpful to have this feature for availability. Family portal access is also quite buggy.

Douglas
Application Support Specialist (Australia)
Ospedali e sistemi sanitari, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A valuable partner.

5,0 6 mesi fa

Commenti: I have extensive experience with AlayaCare, including supporting the app through my company's network and frequently interacting with the AlayaCare support team.

Aspetti positivi:

Their user usability is commendable for its simplicity and user-friendliness.

Aspetti negativi:

A dedicated page to discuss only the new web/app version release would be beneficial. It can become confusing when there is a new version release, such as searching for dates, times, and content details of that new release.

Jonathan
Billing Payroll Accounts Receivable Manager (USA)
Contabilità, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Billing Manager

4,0 6 mesi fa

Commenti: Overall, it works for us. We are still learning all the features the system has

Aspetti positivi:

AlayaCare offers different features such as changing templates on invoice, batch emails, setting service codes and other features to make our billing and scheduling user friendly.

Aspetti negativi:

There are some bugs in AlayaCare. We create tickets in Zendesk to work these out. Some bugs include the rate not initially appearing on the invoice until we regenerate it. Also, dates of services on the schedule sometimes do not match the invoice.

Nikki
Case Manager-Clinical Nursing Supervisor (Canada)
Ospedali e sistemi sanitari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Reliable, Efficient, Easy to Use

4,0 6 mesi fa

Commenti: AlayaCare has been reliable, efficient and easy to use

Aspetti positivi:

AlayaCare is easy to navigate and learn for those who are new to the system.

Aspetti negativi:

Having to reopen visit screens after saving information.

Cara
Care Support Coordinator (Canada)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Over all good!

4,0 6 mesi fa

Commenti: Generally easy to use, lots of capabilities.

Aspetti positivi:

So many places to have information. Easy to use, tabs are in places that make sense.

Aspetti negativi:

I wish there was a way to preview the care plans as the field worker will see it.

Paula
LPN (USA)
Ospedali e sistemi sanitari, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Do not buy this

1,0 2 anni fa

Aspetti positivi:

IF it worked it would be great. I hate my company for switching to this. Like nursing isn't stressful enough. Now we have to constantly deal with software that fights against us.

Aspetti negativi:

Some days you can't clock in, some you can't clock out. Notes get lost. Duplicate notes are made that you know you did not create. It's slow. Locks up. Logs you out for no reason. Screen goes black. Impossible to log out at times. Allows others to log in under your name. And ZERO IT assistance.

Risposta di AlayaCare

6 mesi fa

Hi Paula, we really appreciate you taking the time to provide this feedback to us. We would love to get in touch with you to ensure the software is working optimally and as expected. Please reach out to our new Customer Care team, [email protected] and we can ensure all best practices are being leveraged and address any inconsistencies you may be experiencing.

Maryanne
General Manager (Australia)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Colbrow feedback

3,0 4 anni fa

Commenti: I think the software is ok but I think it has a long way to go to improve for ease of use.
Scheduling visits can be very slow and clunky to use. It's not 'smart' by way of matching employee skill, availability to that of the visit request to identify who is a match/available. That is what is needed.
I would like someone (like [SENSITIVE CONTENT HIDDEN]) who knows our business and how we operate to help us utilise the system properly.

Aspetti positivi:

Reporting functionality - when it works. DE is great but I find I have a lot of issues with it being unable to crunch the data I need, it freezes all the time. I need to run lots of reports and then do VLOOKUPs to get what I need in 1 report. Time consuming! It takes a long time to get system improvements rolled out, without bugs! There are good features in the system but the short comings over shadow the good.

Aspetti negativi:

I do not like the way you have to manually create service codes, bill codes then link them to the service codes. The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially when you have a large number of bill codes). Nor do I like that I have to update bill codes individually instead of being able to tick/select what I want to update with 'x' fee. It takes a long time. I don't like that it's not a complete package. Payroll - I'd like to see if there is any easier/better way for us to approve our visits for payroll process.

Anthony
Act. Exec Dir (USA)
Servizi alla persona e alla famiglia, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Too top-heavy

3,0 4 anni fa

Commenti: Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us.

Aspetti positivi:

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

Aspetti negativi:

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math.

Mary Ann
Owner (Canada)
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

AlayaCare

5,0 4 anni fa

Commenti: My overall experience with AlayaCare has been positive. We have found that the company has gone through a large amount of change and growth. There are times that I feel like our requests or issues have been dealt with very quickly, and other times where the issue can linger for quite a while. It can take quite a while at times for information to be available in DE and then we are required to figure out our own workarounds.

Aspetti positivi:

Ability to use App, ongoing improvements to user experience, intuitive, ease of navigation, end to end solution for charting, employee management, billing, scheduling, reporting and equipment orders. Modern look, ability to progress our company smoothly from paper-based to electronic. Customizable forms are amazing.

Aspetti negativi:

Big learning curve for pulling applicable reports in Data Exploration without a lot of guidance. Slow processing speed as additional modules/versions have been added or upgraded. Used to be very fast and responsive and still is for some sections of the production environment.

Utente Verificato
Utente LinkedIn Verificato
Intrattenimento, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A good solution for most customers

4,0 4 anni fa

Commenti: Overall it's been pretty positive, albeit with some caveats. Technical frustrations have been noticeable but the excellent support people have made up for this to an extent--they even flew someone out to help us with onboarding.

Aspetti positivi:

Form and report builder are easy-to-use for the most part, and are improving albeit rather slowly through updates. AlayaCare is an all-in-one tool for many healthcare providers, although has some issues for those who require more (see cons section). Data collection is very good and allows for identifying underperformance and bottlenecks within the company. Tech support is very courteous, friendly, and takes requests seriously.

Aspetti negativi:

Some functions seem to be more complex to use than they need to be, for this reason I wouldn't call it intuitive for the most part--non-technical employees will almost definitely need training. Also, even though support is very friendly, it seems it often takes a long time for even the most simple of bugs get fixed.