MassageBook

Just What I Need To Manage My Practice

Commenti: I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners.
I stay because I feel like they have and continue to develop the software Just For Me. I like that :D

Aspetti positivi:

Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business. Their mobile-accessibility - for both business-owner and its customers - is impeccable. The marketing and promotional components are integrated very well into the CMS function. Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal. Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis. The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way". I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.

Aspetti negativi:

As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.

Great customer support

Commenti: Overall, I’m very happy with Massagebook. I definitely think it’s worth the price. They really have taken care of a lot of the big and small issues with running a website and your own business.

Aspetti positivi:

It’s very easy to set up your own website. Very user friendly.

Aspetti negativi:

The only thing I don’t like is that there’s not enough pictures to choose from in their own gallery.

Literally the best

Commenti: Overall, it’s great! I've been with Massagebook for close to 5 years and whatever I can’t solve there’s always a kind representative to solve it for me. Literally, The Best!

Aspetti positivi:

Honestly, everything! I’ve been with a few other websites for my business and no others compare to Massagebook in my opinion. There’s so much I can do and so much that’s done for me through an automated system making it that much more easy to run my business sufficiently.

Aspetti negativi:

There are a few options I’d like to see that Massagebook doesn’t have but I’ve been told they’re working on changing that and updating their features which works out perfectly.

Could be great... but it's not even good.

Commenti: It is an extremely frustrating time-sink. In its current state, I wouldn't recommend it to anyone.

Aspetti positivi:

Customer Service: Excellent, but would be better if it was available on the weekend. But the reps are patient, kind, and - with rare exceptions - well-versed in the workings of the software.

Aspetti negativi:

Thank goodness for the excellent customer service, because I spend about 8 hours a week in chats with them trying to figure out workarounds to make it possible to do the simple things I need to do using their very limited feature set. There are so many extremely basic problems with this software that I just don't have the time to list them all. I just got off of the second support chat today, making it 2 hours for today. One example of these basic flaws is the character-count restrictions: 1. Character-count restrictions are not stated at the top of the text field, so you have to write something, hope it fits, and then spend time editing it when you find it's twice the allowed length. 2. When you go over the limit, the char-count info appears, but doesn't tell you if the number does or doesn't include spaces. 3. I tried with and without spaces, and even with the latter effort coming well-under the stated char-count, it wouldn't accept the text (I did try filling out the rest of the fields and saving and the char-count warning remained and it wouldn't save). 4. It turned out that the software was counting some kind of invisible characters that can exist when you copy and paste, so I had to copy and paste my text into an editor and remove the formatting, then copy and paste it again into the MB description field. 5. All of the char-counts are woefully small, leaving users to work themselves into knots trying to cram in the relevant info while also being clear. In some cases, it's simply not possible (the description fields for regular services, for example, are a mere 512 characters - that's only about 80 to 100 words). 6. There's no field specifically for restrictions. This is a pretty significant oversight, IMO. As I said, this is just the most recent example of the many, many problems I've faced with this software. I think they've said, "sorry, that's not possible and there's no workaround" about 10 times, just this month. When I've inquired as to why these basic features are not being fixed or added, I'm told they're working on a big payment processing update. Ironic, cause that's one thing that works without any issues.

Best program with the Best people!

Commenti: From 2018- present I have watched them continually improve their program.
And they were extremely compassionate during Covid 2020; says a lot about a company

Aspetti positivi:

People can book their own appointments, freeing up my time.

Aspetti negativi:

There isn’t anything I dislike. I mean, I’m not fond of their online credit card rate but they are probably below everyone else.

Great Program & Fantastic Customer Service!

Commenti: It's been great so far! Their customer service is SO excellent that I'm okay having to save my questions until Monday morning.

Aspetti positivi:

The program itself is pretty user friendly considering how many complex issues need to be addressed in it. The Customer Support people bend over backwards to assist you with things you don't understand. They always pick up quickly and answer all your questions with friendliness and patience! I'm new to the service ... but it sounds like they take suggestions seriously and do regular updates to improve their program.

Aspetti negativi:

Customer service hours are 9:30 am until 8pm. They close early on Friday and are not available on Weekends. They do not currently have credit card capture ... BUT it sounds like it may be available in a few weeks!

MassageBook is a GODSEND!

Commenti: Recently I sent in a question and received a call back that offered me a solution I was not aware existed within the site. This solution not only saved me time, but money as well. I am super grateful for MassageBook and all of their team that allow technically challenged individuals like me to maintain a professional online presence.

Aspetti positivi:

I love the ease of use with MassageBook. I am not very tech savvy and MassageBook allows me to keep my business running smoothy. My clients love it as well. They say it is so easy to schedule with me and I it has increased the number of reviews I receive, which has helped me get even more clients.

Aspetti negativi:

I have yet to find anything that I do not like about MassageBook.

Easy to use booking apps

Commenti: Every steps within the apps is so easy to use!

Aspetti positivi:

Easy to use, the moment I log in and get my client book and check them out.

Aspetti negativi:

Need 2factor authentication for more secure log in!

Massage Book Is Highly Recommended!

Commenti: You get a lot of features for a fair price. Also, it was easy to work with support staff.

Aspetti positivi:

It's a streamlined CRM. Support staff are professional and knowledgeable!

Aspetti negativi:

It's difficult to find the actual credit card processing fees being charged by Massage Book for client transactions. This data is needed for bookkeeping purposes.

Making My Massage Job Easier

Commenti: I use Massagebook at one of my massage jobs. I work on a Chromebook during my scheduled massages. I used it to schedule, check clients out, process payments, and write SOAP notes for each client.

Aspetti positivi:

I love how you can write your SOAP notes in Massagebook. I also love the way your schedule looks in Massagebook.

Aspetti negativi:

All the controls are in different areas, on a Chromebook then on a computer. It is hard to find some of the controls.

Didn't know what I was missing

Commenti: Fantastic. When I have a problem (usually because I don't understand something, not because there's an actual flaw in their functionality), they are available immediately and always get me on my way. Pleasant, knowledgable and very helpful .

Aspetti positivi:

I was using another program which helped clients make appointments and sent out reminders. MassageBook does that and SO MUCH MORE. Most important is their SEO/marketing functionality. I have new clients coming in all the time who say they found me on Google. That never happened before.

Aspetti negativi:

I don't use MassageBook for my accounting, but if I did, I would take issue with the way they track running sales for the month. They seem to add all the categories together, whereas in reality there's a lot of overlap. It's not uncommon for this metric to read that I've made $6,000+ in a month. I've never made near that. It's misleading.

I've tried several. MassageBook is the best!

Commenti: I have had a truly great experience with MassageBook and the customer service team is just the best! My schedule has never been consistent since I'm a full-time college student so the monthly subscription fits perfectly with my budget. I don't feel like I'm throwing away money during the weeks when I don't have clients due to finals.

Aspetti positivi:

I appreciate how easy it is to integrate with other software I use for my business, like my website, my Google calendar, and all the links to my social media business pages. When you're an Independent Contractor with no employees, you wear many hats. I do my own marketing, bookkeeping, accounting, tax preparation, and soon I'll be writing my own blog and teaching. MassageBook makes my life much easier than it would be without it.

Aspetti negativi:

There was one feature I had with another software that I thought was invaluable to any business and it was a policies page. Clients could not book an appointment unless they signed off on the no-show or refund policy. The feature dramatically decreased the potential of booking with unreliable or irresponsible clients. There was never any confusion regarding expectations on both sides. I would much rather have this as a separate feature from the Intake Form because it was an opportunity to educate the client on why the policies exist.

Best software for Massage Therapist

Commenti: As a massage therapist, most of the day my phone is inaccessible, so I rely on online booking. It is very important for the software to be easy to use for clients. The new mobile app is a great improvement. I couldn't be happier.

Aspetti positivi:

I have run my business with this software since the beginning. Over the years they have upgraded and improved it. They take their time with the upgrades so there aren't many issues when implementing them. Customer service is exceptional. My clients love online booking and never complain about problems.

Aspetti negativi:

There is nothing I don't like about this software.

Essential for all Massage Businesses

Commenti: Essential to growing my practice and for repeat business.

Aspetti positivi:

Amazingly easy interface for clients and for owner. Automatic appt reminders. Detailed client booking history. Fabulous support staff. Helped my business grow during covid due to the ease of online booking. Simple ways to get gift certificates.

Aspetti negativi:

They added in all the features that I had hoped they would add.

Massagebook makes me $

Commenti: They're friendly and helpful and responsive and everything is super easy to set up. I feel like they held my hand the whole way through.

Aspetti positivi:

Appt reminders and email campaigns are money makers for me.

Aspetti negativi:

Wish I could add a blog to the free website that comes with it. And would like an option to set up remote services like Reiki over Zoom. But those are just minor compared to everything else I get.

A Must Have For Any Massage Therapists!

Commenti: My overall experience is that MassageBook is a fabulous massage therapy software. It is more than just a booking service. Also, MassageBook offers more than one plan which might make things easier. I highly recommend MassageBook to any massage therapist nonetheless if you are just starting out, or if you are a seasoned massage therapist. Using MassageBook, you will not be sorry.

Aspetti positivi:

What I like the most about MassageBook is the ease of use for both me and my clients. The customer service is superb. If you have an issue, you can call them and if you are unable to speak with anyone, they will call you back the next day. Although some people might find MassageBook a little limited, still, I believe that MassageBook has the the most important features that a massage therapist needs to run a successful massage therapy business, especially for the ones who are just starting out. MassageBook is also a massage therapist directory, and believe me, you will be found!

Aspetti negativi:

There aren't much to say really, other than that I wish they offered booking options for yoga classes, workshops, and courses. I also wish that MassageBook would offer room rentals.

Worst experience ever

Commenti: I wouldn’t recommend this company or system at all. If you become a user you might as well start flushing your money.

Aspetti positivi:

Nothing. Literally made the mistake of becoming a user only because it was the cheapest and have an “appointment only option for spa hours.

Aspetti negativi:

Everything. The functionality is the worst I’ve ever seen and I’ve used 5 different scheduling systems over the years. Not to mention the customer support is the worst of any company I’ve come in contact.

Vital to my Practice

Commenti: Overall is a great software, it has helped my practice run more smoothly

Aspetti positivi:

online booking, reminders, campaigns, schedule features

Aspetti negativi:

campaign image options not updated more often

Customer Management and Scheduling Software

Commenti: Overall is been okay and better than others many ways but sometimes the customer service reps. get very defensive when you site a flaw or even ask a legit question about something they could do better.

Aspetti positivi:

The best parts of this software is it’s potential. This software could potentially check off all of the boxes a spa or wellness practice could want if only they were all working properly.

Aspetti negativi:

The most frustrating aspect of this software is that the developers have created features that are great and needed, but don’t allow them to work properly. It’s like the company knows what you need, has created the platform and allows you to see it but not be able to fully execute it. Talk to text voice recording for SOAP notes is one example. The option is there, the button and links are hot and active, but you are sorely disappointed to find out that after you press record, spend the time to give dictation, see that your text has been recorded only to press save and that feature doesn’t work!

The best money can purchase for all the great features and qualiaty

Commenti: Love them. they usually answer quickly and are always polite and make every attempt to resolve your issue(s). And they almost always do. When they don't it is only because the software at the time doesn't have the capacity to do what you are wanting. Basically what I mentioned above.

Aspetti positivi:

The fact that it doesn't almost anything anyone could want regardless of the size of the business and that it is relatively inexpensive so that new and smaller businesses can get the same great features as more expensive brands of scheduling/business software. It covers almost all the aspects of running the business not just scheduling.

Aspetti negativi:

/wekll my business model/set up is different from many in that I have several massage therapists that rent space with me, but we band together under one name and do many off-site functions together. We will often merge together for various specials. We slo share our rooms with other part-time therapists. So we use the schedular so people know when each of the rooms is in use and to offer specials together. However, it is problematic in that only one person's bank account can be set up. It would be nicer if all of us could have our own accounts in there and use the CC features. I have worked around that by giving them room rent credit or cash them out when one of their clients uses their credit card online. Another issue I keep running into is the ability to put specials on the scheduler. There is an option for that but not if you want to give a general $10 off any service or $20% off any service. If you want to do that you have to list every service you provide and for me that is a lot of services.

Excellent System, Excellent Customer Service, Couldn't Run My Business Without It.

Aspetti positivi:

So much: 1. Handles all my accounting with ease... 2. Allows my clients to book and pay online. 3. Sends clients reminder emails and texts. 4. Options to require prepayment. 5. MEMBERSHIPS that have been CRUCIAL to the success of my business. 6. System has a "make me look busy" option. SUPER useful. 7. SOAP notes are organized and easy to use. 8. Discounts with ABMP and others. 9. Easy to reach customer service and stellar help in a timely manner. 10. Easy to use system- with a caveat - no system is entirely intuitive all the time. I've had to teach myself how to use it perfectly over the last 6 years. 11. Gift card sales options. 12. Stores CC info on file for future use. 13. Confirms that clients understand a 24 hour cancellation policy during first booking. 14. Google calendar integration. 15. So much more...if you are a massage therapist...I'm telling you you want this system.

Aspetti negativi:

Ok...so I've listed things that are great about it. Now I'm going to be real and say that my experience isn't always perfect, and I HAVE gotten frustrated and confused by my system before. Sometimes I don't understand something or things aren't perfectly intuitive, and instead of relaxing, asking google, or contacting massagebook I get pretty amped up. That said, when I do relax, call customer support, and spend the small amount of time and mindshare it takes to figure out the system, I am always satisfied at the end. I did also have a problem with the CC integration and membership feature at one point. This led to about half an hour of work I had to do on my end to fix the problem. However, after talking it through with massagebook, I came to understand that the issue was the the payment system (Square) was primarily responsible for the problem and massagebook had been trying to get them to fix it to no avail. In the end, I fixed the problem, and massagebook did a great job helping me understand the problem which helped me regain myself after a stressful situation. So, in summary, I have found myself frustrated while using the system at times. But, 6 years later, I am an EXTREMELY SATISFIED massagebook user. I believe in massagebook, the people, and their availability to give me the support I need. I HIGHLY recommend this service, I think it's a steal and it's support means EVERYTHING to my small business.

Massage Book is the Best!

Commenti: Overall amazing service and capabilities.

Aspetti positivi:

How all the functions work. Very easy to use. Every time I've ever had to call customer service, I get amazing care! Literally some of the best I've ever experienced. Truly will always use MassageBook as long as I'm a licensed Massage Therapist.

Aspetti negativi:

Business settings needs improvement. It's occasionally difficult to find the different settings. I end up clicking around a few things to remember where everything is located. Partially it's because I don't have to use it that often. I really don't have to change things that much. So it's not something that I often do.

Disappointed with features pricing and changing subscription level

Commenti: Communication is awful I went to downgrade service and instead of finishing the paid cycle they scaled the features back instantly and I lost all the promotion links that had been sent to clients.

Aspetti positivi:

Promotional offers with online booking allow you to track who actually engages with marketing materials

Aspetti negativi:

Calendar sync is slower than most so clients are able to book times that conflict with personal calendar events other programs sync almost instantly with my Google calendar

Thank you, MassageBook

Aspetti positivi:

Awesome work, MassageBook! Your work, efforts and design allows me the ability to focus on my practice knowing that your platform and expertise covers all aspects of scheduling and correspondence. You deserve more than a 5–Star rating. I joined MassageBook years ago, only hoping for a platform that would make my life easier. I got far more than that. My clients love the ease in scheduling. They appreciate the reminders and special announcements. I appreciate your forethought. Your seasonal and special day templates make my life easier. The MassageBook Manager gives step by step instructions for my “what about this” questions. AND your support staff is immediate in responding to email queries. Thank you for all that you do.

Aspetti negativi:

I haven’t found anything that wasn’t supportive or helpful to my practice.

My Clients compliment love the reminder messages.

Commenti: My overall experience is that Im so grateful to have this type of booking program that has so much to offer . Others invite me to look at a less expensive option for what we need. But overall I don't think anyone could compare to this program at the affordability, professionalism, ease of use.

Aspetti positivi:

I like that I can send out whats Massage books calls champaignes to help promote our business . The assurances that clients get an email & text reminders, helps no call no shows from happening due to clients forgetting in their busy schedules. But what I LOVE MOST of all is when I have a question or problem solving need of help ALWAYS I get quick responses that are thorough, pleasantly worded, and above and beyond helpful. Thank you so much Massage Books for your courtesy & kindness & professional vibe!

Aspetti negativi:

that our mobile app doesnt show the breakdown of the week but it does of course have the month and day showing.. However not being able to observe the Rooms / Staff.