ConnectWise Control

Chi utilizza ConnectWise Control?

Professionisti del settore IT

Cos'è ConnectWise Control?

ConnectWise Control (precedentemente ScreenConnect) è una soluzione di assistenza a distanza completamente funzionale. Il software ti dà la possibilità di visualizzare e controllare dispositivi da remoto, in qualsiasi luogo in cui ci sia una connessione internet. È molto importante per te, come tecnico, poter risolvere i problemi in modo rapido ed efficace, indipendentemente dal fatto che tu fornisca assistenza per computer di privati o per l'infrastruttura di una grande impresa, perché ciò ti consente di risparmiare tempo e migliorare la soddisfazione dei clienti.

Dettagli su ConnectWise Control

ConnectWise

https://www.connectwise.com/software/control

Fondata nel 1982

Panoramica dei prezzi di ConnectWise Control

ConnectWise Control dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di ConnectWise Control è disponibile a partire da 24,00 USD/mese.

Video di ConnectWise Control
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Prezzo di partenza

24,00 USD/mese

Versione gratuita

Prova gratuita

Implementazione

Installazione eseguita - Mac

Cloud, SaaS, Web

Installazione eseguita - Windows

Dispositivi mobili - iOS nativo

Dispositivi mobili - Android nativo

Formazione

Di persona

Live Online

Documentazione

Assistenza

Orario lavorativo

Online

Caratteristiche di ConnectWise Control

  • Accesso a monitor multipli
  • Accesso da dispositivi mobili
  • Accesso remoto
  • Chat dal vivo
  • Collaborazione
  • Condivisione dello schermo
  • Controllo degli accessi
  • Creazione di report/analisi
  • Registrazione dello schermo
  • Risoluzione dei problemi
  • Stampa da remoto
  • Strumenti di diagnosi
  • Trasferimento di file

Visualizza l'elenco completo di Programmi per desktop remoto

  • Brainstorming
  • Controllo della versione
  • Forum di discussione
  • Gestione contatti
  • Gestione dei calendari
  • Gestione dei contenuti
  • Gestione dei progetti
  • Gestione delle attività
  • Gestione di documenti
  • Modifica in tempo reale
  • Videoconferenze

Visualizza l'elenco completo di Software di collaborazione aziendale

  • Accesso da dispositivi mobili
  • Attività/News Feed
  • Avvisi/Notifiche
  • Chat in tempo reale
  • Chiamate audio
  • Condivisione di documenti
  • Gestione delle attività
  • Integrazione di terzi
  • Ricerca
  • Sondaggi e feedback
  • Thread di discussione
  • Videoconferenze

Visualizza l'elenco completo di Software di team collaboration

  • Accesso/Controllo remoto
  • Archiviazione di documenti
  • Avvisi / Allarme crescente
  • Branding personalizzabile
  • Chat in tempo reale
  • Comunicazione multi-canale
  • Configurazione del flusso di lavoro
  • Creazione di report/analisi
  • Gestione dei biglietti
  • Gestione dell'accordo sul livello di servizio (SLA)
  • Gestione della knowledge base
  • Gestione delle risorse IT
  • Gestione di call center
  • Instradamento automatico
  • Integrazione di e-mail
  • Integrazione di social media
  • Macro/Modelli di risposte
  • Monitoraggio della rete
  • Portale self-service
  • Tracciamento delle interazioni

Visualizza l'elenco completo di Software per Help Desk

  • Accesso remoto
  • Collaborazione
  • Conferenze web
  • Firma elettronica
  • Gestione delle attività
  • Gestione delle riunioni
  • Live Chat
  • Monitoraggio dei fusi orari
  • Monitoraggio delle attività dei dipendenti
  • Softphone
  • Supporto da remoto
  • Video Chat

Visualizza l'elenco completo di Software per Remote Work

  • Assistente virtuale
  • Avvisi / Allarme crescente
  • Gestione appuntamenti
  • Gestione del flusso di lavoro
  • Gestione della posta elettronica
  • Gestione delle code
  • Gestione di call center
  • Integrazione di social media
  • Knowledge Base
  • Live Chat
  • Parametri prestazionali
  • Portale self-service
  • Sondaggi e feedback

Visualizza l'elenco completo di Software per assistenza clienti

  • Assemblee legislative
  • Gestione degli inviti
  • Gestione dei materiali
  • Gestione dei partecipanti
  • Gestione dei viaggi
  • Gestione del calendario
  • Gestione delle minute
  • Gestione delle votazioni
  • Monitoraggio delle azioni da svolgere
  • Prenotazione di sale riunioni
  • Programmazione
  • Riunioni dei consigli direttivi
  • Riunioni di commissioni
  • Riunioni interne
  • Strumenti per attività post-riunione
  • Tool per la preparazione di riunioni

Visualizza l'elenco completo di Software per meeting

  • Chat in tempo reale
  • Condivisione dello schermo
  • Condivisione di documenti
  • Registrazione della sessione
  • Sondaggi e feedback
  • Strumenti di diagnostica
  • Trasferimento della sessione

Visualizza l'elenco completo di Software per supporto da remoto

Le migliori alternative a ConnectWise Control

Altre alternative a ConnectWise Control

Recensioni su ConnectWise Control

Stai visualizzando 5 di 1.632 recensioni

Nel complesso
4,7/5
Facilità d'uso
4,6/5
Servizio clienti
4,4/5
Caratteristiche
4,5/5
Rapporto qualità-prezzo
4,6/5
Jeev Y.
IT Lead
Industria farmaceutica, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 2/7/2019

"If you value your time and energy, use this software"

Commenti: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Vantaggi: ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Inconvenienti: No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

  • Fonte della recensione 
  • Data della recensione: 2/7/2019
Senad H.
Founder / CEO
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 30/8/2020

"Better than TeamViewer"

Commenti: We manage large number of clients, some of them with unattended access and others without installing the client (on demand). After trial we have strong prositive impression with the functionalities and usability of the software. There was small fear of switching from a different product but the transition went smooth. We find some new functionality that we can use every week :)

Vantaggi: Transition was easy both from our and the client side. Non of our clients had any experience with ConnectWise control but all were happy with the product and the service.
Connecting to the clients are easy, but what we liked the most is the extensive information about the client that is obtained by the ConnectWise Control (connection history, notes, run commands, view and kill processes). This is highly recommended software for any IT service company.

Inconvenienti: So far (few months) we didn't have or find any problems with the ConnectWise control. Hope it will stay that way :)

  • Fonte della recensione 
  • Data della recensione: 30/8/2020
Adam B.
IT
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    3/5
  • Facilità d'uso
    3/5
  • Caratteristiche e funzionalità
    2/5
  • Assistenza clienti
    2/5
  • Rapporto qualità-prezzo
    3/5
  • Consigliato
    6/10
  • Fonte della recensione 
  • Data della recensione: 28/6/2019

"The price is right, it has enough features that were not that easy to integrate, its reputation has"

Commenti: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Vantaggi: THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Inconvenienti: Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

  • Fonte della recensione 
  • Data della recensione: 28/6/2019
Aaron V.
Support Desk Specialist
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    Nessuna recensione
  • Rapporto qualità-prezzo
    Nessuna recensione
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 30/7/2020

"Robust Remote Management Software, But Background Software Can Be Slow"

Commenti: I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software.

Vantaggi: I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them. I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise). Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.

Inconvenienti: When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.

  • Fonte della recensione 
  • Data della recensione: 30/7/2020
David R.
IT Manager
Settore petrolifero ed energetico, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 25/2/2020

"Overwhelmingly simple yet effective"

Commenti: Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Vantaggi: - Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Inconvenienti: - Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

  • Fonte della recensione 
  • Data della recensione: 25/2/2020