ConnectWise Control

Software semplice e ben fatto!

Aspetti positivi:

Utilizzo screen connect per connettermi a vari desktop remoti. È molto facile da usare e anche da far installare ai clienti. Mi sono trovata molto bene e lo abbiamo anche integrato in ZenDesk (software per l'helpdesk) per poter accedere ai desktop remoti dei clienti per verificare i problemi riscontrati.

Aspetti negativi:

L'interfaccia è un po' complessa e a volte è difficile capire i vari pulsanti cosa fanno. Nel complesso lo trovo molto utile e ben fatto.

If you value your time and energy, use this software

Commenti: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Aspetti positivi:

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Aspetti negativi:

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

A lot of value for dollar with ConnectWise Control

Commenti: Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Aspetti positivi:

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Aspetti negativi:

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

A Comprehensive Remote Support Tool: ConnectWise Control

Commenti: Overall, ConnectWise Control is a great choice for businesses looking for a reliable and secure remote desktop support tool. The intuitive interface and customizable features make it suitable for a variety of business needs.

Aspetti positivi:

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

Aspetti negativi:

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Do not do this.

Aspetti positivi:

I cannot say I found anything about CW Control I liked over other similar programs that were free.

Aspetti negativi:

Atleast in my use case, everything I needed was in zoom. I found SplashTop, which I was able to get a one year free trial for, without nearly any issues, contained integration with our ticketing system, and had a much better support staff.It also WORKS on mac and windows.