Solid Commerce

Multi Channel eCommerce Management

Commenti: Keeping our inventory in-sync with all the channels is our main use, along with keeping the listing data updated across all the channels.

Aspetti positivi:

Integration for many marketplaces Inventory management and sync capabilities Open API for integration with other software

Aspetti negativi:

The UX feels very dated New Marketplace setups can be tricky Kitted products can become a challenge if more than 2 kits are required

Great Software, Great People

Commenti: I love SolidCommerce and I wouldn't be growing as a business if it were not for this software and these people. My account manager, Jonathan, is amazing: he has given me a tremendous amount of help navigating eBay, setting up feeds from my vendors, introducing me to new marketplaces, and he has even fixed a few issues we caused ourselves. Sometimes he is too busy and I call the support line, people get busy. I love that there are easy ways to use Excel. It means I don't have to train new staff in a software package. I can give them a tool they already know, while having more advanced tools available for trained staff. I started with just myself as a side business three years ago, now I have 8 full time people and 2 part-timers. I credit a lot of that growth to SolidCommerce. I am able to run eBay, Amazon, New Egg, and Sears as well as 5 web stores, all in SolidCommerce. When I started, I was listing on eBay with a single small store. I used the listing and shipping pieces. Today I actually have orders that need management. Orders for my vendors are automatically routed to them, orders for us are organized into easy to read pick-lists, we use some bar coding functionality which is great, when I had an issue with NewEgg my account manager had NewEgg on the phone within minutes, my shipping process is super simple: discounted shipping, easy rules for choosing USPS/FedEx/UPS as needed, we are in the process of adding some additional lines of business because adding new vendors and stores is that easy. When I asked about adding a completely new marketplace, one that they don't support, I was immediately given instructions on a work around with my account manager actively helping me simplify the process. When I was thinking about selling internationally, out popped some training on the good, bad, and ugly that I needed to consider and who could help me. Have there been bumps in the road? Absolutely but far less than I have had with any Microsoft product. Maybe that isn't the best compliment. But the software works. Like any software, every once in a while there is a hiccup.

Not for High-Volume Sellers, Poor Support, Constant Bugs

Aspetti positivi:

The eBay integration was stable most of the time. There is an Excel COM-add in for processing bulk changes.

Aspetti negativi:

Although they are polite, support is absolutely the worst. Tickets for major functionality issues most of the time are not answered for 7 days or more. Lots of bugs that affect order flow, tracking/shipment information is not uploaded correctly, and updating products is a multi-step process that is very over-complicated. Inventory and pricing automation randomly shuts off and products will go out of stock without your knowledge. Reports that are supposed to be emailed to notify users of low-inventory or errors within the software are not sent. One of our major shipment carriers is not supported by SolidCommerce so tracking does not get validated between Amazon, Walmart, and eBay. Due to this we lost few $ in product because SolidCommerce's system was not acknowledging orders on Walmart - we shipped the orders, but the information was never sent by SolidCommerce to Walmart. Customers received product within two days, Walmart refunded after several days due to the missing shipment info from SolidCommerce. In short, if you're a high-volume seller this service is expensive and the benefits are minimal.

Great For Sellers Who Sell Everywhere

Commenti: My husband and I both sell products independantly online. I use Shopify, Etsy, and eBay. He uses eBay, Amazon, and Shopify. We both target different audiences and sell on different sites. Yet we both sell on MULTIPLE sites- which means managing all of our products, prices, and sales can be really difficult and overwhelming (especially when we have 100+ items listed at a time). Originally I began searching for a tool that could help me stay better organized and I saw SolidCommerce mentioned on a forum I was on. I decided I'd give it a try. After only a couple weeks using SolidCommerce, I knew that I had to have my husband try it as well. Each of us now use it for all of our online selling needs. I was so amazed by the quality and convenience that SolidCommerce brought to the table, that I had no question my husband would use it just as frequently. Not to my surprise, he uses it MORE than me- and he thought it was 'just another way to cash in on online sellers'. But it's not- it seriously helps online sellers like us SO much. SolidCommerce allows me to manage all of my sales in one place. I can reprice my items conveniently, and even set up to have them automatically repriced. That is AWESOME, and never a feature I thought I'd need as much as I do now. I use it all the time. I'm also a huge fan of the fact that I can compare sales data between all of my different markets. It allows me to figure out where I need to work on advertising more. I learned that Etsy tends to sell better throughout the holidays, while eBay does better in the summertime. Amazon does pretty good all year round. I never could have learned that unless I'd spent literally years collecting data. SolidCommerce helps me determine those things, without putting the work into it. I'm very happy I searched for a platform that could help me stay organized and found SolidCommerce in the process. They've helped me way more than I ever expected they would. I feel like I'm much more efficient in my sales now, not just because I don't spend as much time focusing on miniscule tasks, but because overall I'm so much more organized. And I can attribute all of that to one thing: SolidCommerce.

A great startup solution for omni-channel merchandising.

Aspetti positivi:

Easy to use, and integrates well with the key players. Free trial period. Pricing is reasonable. Support is fast and responsive.

Aspetti negativi:

Missing one key element. Does not have a way to create a purchase order for your suppliers, has to be done thru spreadsheets. To be a complete solution, they need to have a way to create an order for your supplier, and a way to process that PO and receive the PO. I do believe this is a project they are working on and I will be back to check them out again.