Nectar Desk

by Nectar Desk

5 / 5 3 reviews
Nectar Desk

Who Uses This Software?

From small and medium business to sophisticated enterprise size contact centers.

Average Ratings

3 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price $29/month
  • Pricing Details Starting from $29 per user and up to $99 with lots of advanced features
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
  • Support 24/7 (Live Rep)

Vendor Details

  • Nectar Desk
  • http://www.nectardesk.com/
  • Founded 2015

About Nectar Desk

Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity.
All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging.
24/7 support team

Nectar Desk Features

  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Call recording
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Inbound Reporting
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • VoIP
  • Voice & Data Integration

Alternative Products

Nectar Desk Most Helpful Reviews

Using NectarDesk to call our clients from overseas has been a fantastic experience to us!

Translate with Google Reviewed on 5/5/2018
Yuri S.
Head Of Operations
Outsourcing/Offshoring, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: asdf
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.

Cons: Nothing significant at the moment. Area of improvement: Maybe a little longer period of time to be set in the system before the user interface page gets expired when the user is idle? Just my thought. :)

The best call center software I have ever used

Translate with Google Reviewed on 10/10/2018
Nikos D.
Customer Experience Specialist
Telecommunications, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: asdf
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I can easily set working hours, separate queues and music tones. The environment is intuitive and easy to use and make adjustments. Also, the prices are affordable.

Cons: There is nothing negative for this great software according my opinion.

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