--- description: Scopri le funzionalità di SapphireIMS, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SapphireIMS - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione degli asset IT](/directory/30077/it-asset-management/software) > [SapphireIMS](/software/148203/sapphireims) # SapphireIMS Canonical: https://www.capterra.it/software/148203/sapphireims Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/148203/sapphireims?page=2) > Agevola il lavoro delle imprese tramite la gestione dei servizi aziendali, la gestione patrimoniale e il service desk di ITIL. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 65 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza SapphireIMS? Piccole, medie e grandi imprese alla ricerca di soluzioni ITAM complete, con particolare attenzione allo stock dinamico (cambiamento del monitoraggio base), gestione delle risorse software, conformità alle politiche e operazioni del ciclo di vita. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 65 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.2/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Tecknodreams Software Consulting - **Area geografica**: Bangalore, India - **Anno di fondazione**: 2002 ## Contesto commerciale - **Prezzo di partenza**: 15,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Arabia Saudita, Argentina, Australia, Austria, Belgio, Brasile, Canada, Cile, Cina, Colombia, Corea del Sud, Costa Rica, Ecuador, Egitto, Emirati Arabi Uniti, Filippine, Germania, Giappone, India, Indonesia e altri 25 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Assistenza clienti - Avvisi/Notifiche - Creazione di report/analisi - Database per la gestione della configurazione (CMDB) - Gestione degli audit - Gestione degli ordini di lavoro - Gestione dei fornitori - Gestione dei problemi - Gestione dei ticket di assistenza - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'inventario - Gestione della configurazione - Gestione della knowledge base - Gestione della manutenzione - Gestione delle apparecchiature - Gestione delle modifiche - Gestione delle parti - Gestione delle risorse IT - Gestione di contratti/licenze - Gestione di incidenti - Manutenzione preventiva - Monitoraggio dei cespiti - Monitoraggio dei costi - Monitoraggio della conformità - Monitoraggio della garanzia - Portale self-service - Rendicontazione e analisi statistiche - Sondaggi e feedback ## Integrazioni (1 in totale) - SAP Business One ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) ## Categorie correlate - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software EAM](https://www.capterra.it/directory/30840/eam/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) - [Software di service desk](https://www.capterra.it/directory/31027/service-desk/software) ## Alternative 1. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (720 reviews) 2. [ACMP Suite](https://www.capterra.it/software/175522/acmp-inventory) — 4.5/5 (173 reviews) 3. [Wasp Asset](https://www.capterra.it/software/80853/assetcloud) — 4.5/5 (376 reviews) 4. [PDQ Deploy & Inventory](https://www.capterra.it/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 5. [Atera](https://www.capterra.it/software/144309/atera) — 4.5/5 (448 reviews) ## Recensioni ### "Powerful, Scalable ITAM & ITSM Platform for Enterprise-Wide Visibility" — 5.0/5 > **Paresh** | *8 agosto 2025* | Ingegneria meccanica o industriale | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: SapphireIMS has been a game-changer for us. The platform’s ability to unify ITAM and ITSM operations across all our group companies has brought considerable visibility and consistency. Its configurability, scalability, and intuitive interface truly stood out, helping us streamline complex workflows with ease. > > **Inconvenienti**: Given the scale and diversity of our ecosystem, some custom configurations required thoughtful planning, but the SapphireIMS team was highly responsive and worked closely with us to ensure smooth alignment across all entities. > > Our journey with SapphireIMS has been extremely positive. It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights. The implementation and support teams have been proactive, collaborative, and deeply committed to our success. It’s a platform that continues to evolve alongside our needs. ----- ### "Flexibility and Ease of use" — 5.0/5 > **Listin** | *26 ottobre 2023* | Industria edilizia | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Very customizable and can be moulded to meet our Business needs. > > **Inconvenienti**: Patch Management Solution which has a lot of manual configurations compared to SCCM ----- ### "Good software" — 3.0/5 > **Jiju** | *13 ottobre 2023* | Servizi bancari | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: All modules are excellent and very easy to use and our system administration is also come to easy manage > > **Inconvenienti**: All modules are excellent and very easy to use and our system administration is also come to easy manage > > Im using this product since 2016 and this is good product ----- ### "Improved Uptime with Help Desk Automation" — 5.0/5 > **Ajit** | *24 settembre 2025* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The help desk provided complete visibility and control over operations, including our field force. Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams. ITIL-based modules ensured standardized, reliable service delivery, while reporting and analytics offered valuable performance insights with potential for more executive-friendly dashboards. > > **Inconvenienti**: Nothing in particular. The solution has addressed all needs effectively and continues to perform well. > > Implementing SapphireIMS at Hughes has allowed us to strengthen the governance and management of our service operations for our central and field force teams. The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs. ----- ### "A Comprehensive IT Solution That Streamlined Our Operations" — 4.0/5 > **Abdul** | *22 settembre 2025* | Servizi finanziari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking. Its ability to unify these diverse functions has improved efficiency and reduced manual overhead. We also appreciate the proactive support from the SapphireIMS team, who ensured smooth deployment and continue to help us get the best out of the solution. > > **Inconvenienti**: Introducing a unified tool across departments required some internal change management. However, the end result has been far better alignment and collaboration between teams. > > At Edelweiss, SapphireIMS has played a pivotal role in transforming how we manage IT. With the Log IT tool at the core, the platform integrates a wide array of our processes into a single seamless system. This has not only streamlined our workflows but also strengthened compliance, security, and visibility across the organization. The solution has proven to be reliable, scalable, and well-aligned with our needs. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/148203/sapphireims?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/148203/sapphireims) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati