ResBook

Simple to use

Aspetti positivi:

It is quick and easy to use, along with great support.

Aspetti negativi:

No reservations, it worked well, it gets the job done.

Resbook-so easy to use.

Commenti: We never get a double booking with Resbook. The communication is brilliant and response time is great too.

Aspetti positivi:

Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance.

Aspetti negativi:

I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers.

Resbook. Satisfied, but not impressed

Commenti: I have been advised that more developments are coming, it will be great when Resbook is working up to its full potential. The customer service has improved a lot since we started, so that is a very good sign.

Aspetti positivi:

It has a tidy, modern and user-friendly look for management, as well as for customers when booking It can be linked to Google Calendar which is a very useful feature for us. It is New Zealand owned

Aspetti negativi:

The customer service has been poor, mainly when setting it up and trying to make it work, however lately they have improved a lot. We found many issues when setting the system up as our business is not just like a hotel with many rooms. I wish there was more understanding around this as we had to invest a lot of time and money in wages trying to make this system work for us, as we were already paying for it before we started using it. I wish there was some recognition about the tough times we had while trying to set up Resbook and making it work for us. Customer service was far from good in this aspect. The system has been making a few mistakes like not updating rates when the number of guests is changed, getting double payments from customers which then we have had to reimburse, on other occasions receiving notifications as if the customers have been charged more than once (lucky they weren't those times, but the system had double charged before), however it seems these issues have been resolved, which is great. Also, it is not user friendly when trying to close a room as it can't be done from the calendar. The mobile format is very basic and it doesn't work properly, something we weren't advice and a very important feature for our business. I would probably not have gotten Resbook if I was aware of this.

No Direct Payment

Commenti: Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions.

Aspetti positivi:

It is easy to use. Keeps me organised. Like that I can integrate with airbnb.

Aspetti negativi:

The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case.

MUST HAVE FOR ANY ACCOMMODATION PROVIDER!

Commenti: We run a very busy holiday accommodation business looking after 100 plus properties. We run more efficiently and professionally using Resbook. The team at Resbook are amazing and always available for support. I can not imagine managing our business without Resbook.

Aspetti positivi:

Very simple to view availability, enter bookings, filter by date/number of guests/location etc. You can prepare quotes across multiple properties, run several different types of reports from arrivals/departures to financial reports. Resbook offers channel management, connects with our Xero accounting software and credit card payment gateway. We could not run our business without this.

Aspetti negativi:

All good. :-). No complaints. This is a very well thought out cloud based reservations management system.