MasterControl Quality Excellence

Good system

Aspetti positivi:

Everything is on one place, it's easy to control documents and manage training

Aspetti negativi:

It's quite clunky sometimes, for example rejecting documents, managing fbs forms, audit module on it's own

MasterControl Quality Excellence: A Quality Product

Commenti: Overall, MasterControl has been an excellent system to implement, decreasing the processing time of documents and allowing changes that need to be made quickly happen.

Aspetti positivi:

Quality Excellence is an extremely robust and customizable system that allows the users to create custom workflows for their document control processes. These workflows can be generalized for maximum usage across documents or specialized for an almost hands-off experience in the system.

Aspetti negativi:

The nuance of using the system can have a fairly steep learning curve. Currently, we are still finding little quirks in the system that can't be called generally good or bad. Just the fact that we are still learning different facets of the system tells how much there is to learn when using the system.

Alternative considerate: Greenlight Guru

Perché passare a MasterControl Quality Excellence: The continuous innovation of MasterControl placed it well above any competitors.

Quality Excellence

Commenti: I like Mastercontrol because it is my first ever eQMS software that I have used. I have learn alot about different quality funtion on it

Aspetti positivi:

It easy to use and with latest technology it help us to stay compliance with Regulatory regulations. The process to handle quality events like Deviation, CAPA, Events are very smooth and step by step making our life easy

Aspetti negativi:

Publishing Queue it gets very slow every month end I dont know why but it only thing that I am concerned about

Overall, I'm satisfied, but there are areas I want to improve on the MasterControl

Commenti: Many authority errors occur, and complaints from users often occur. If this part is improved, the other parts are generally satisfied.

Aspetti positivi:

It is easy to manage documents and quality issues. In particular, the "Report function" can be customized and used, so it is possible to grasp the real-time status.

Aspetti negativi:

It's inconvenient that I can't set up in detail during my absence. I wish I could do each of the absent settings for each permission.

Life Sciences

Commenti: It has helped us to stay compliant and easy to explain to users that there is an order to the things we do daily.

Aspetti positivi:

It is a great tool for tracking and ensuring excellence. Life Sciences

Aspetti negativi:

There is always room for improvement in any system. Less clicks and less back and forth would be great all around.

Qx is beginning to revolutionize our QMS

Aspetti positivi:

Document control, change control, and review workflows are among the biggest challenges facing our organization. MasterControl provides the means to apply industry best-practices, and excellent control and compliance, with intuitive, out-of-the box solutions. MasterControl Qx also integrates with MasterControl's Mx (Manufacturing Execution) system, a critical reason we chose it.

Aspetti negativi:

Onboarding has been challenging. This is not a flaw in MasterControl, but rather a feature: Connections, workflows, training, responsibilities, review cycles ... all have to be specified in detail. We didn't necessarily have all the information arranged in such a way as to make its entry into MasterControl 'easy'. However, once put together, the MasterControl system is far superior to its antecedent.

Alternative considerate: Greenlight Guru

Perché passare a MasterControl Quality Excellence: Integration with Mx was a huge factor. We want fewer integration requirements. Also, MasterControl really understands businesses like ours.

7 successful years with MasterControl

Commenti: We have been using MasterControl since 2016 and since then we have NEVER received an Audit finding (neither by our ~global customers, nor any regulatory body like DQS, district government or even FDA).I feel secure and relaxed, knowing our quality documents are in a secure, validated system that I can access from anywhere, and that they sit in a system even our customers and the regulators themselves are utilizing!As a Pharma/MedTech logistics company, an electronic QMS system is a necessity and we are looking forward to utilizing more innovations with our imminent move to the MasterControl Cloud, especially because of the very promising AQEM solution!

Aspetti positivi:

Document Collaborations, Deviation/CAPA forms, training structure (Course/Exam/JobCodes/Trainee) is excellent

Aspetti negativi:

Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly

A complete eQMS system

Aspetti positivi:

It's relatively easy to setup and use. The MasterControl team really listens.

Aspetti negativi:

It is expensive, but on par with other systems. Still waiting for a validation module.

Keep Your Business in Control with MasterControl

Commenti: We are able to keep all of our manufacturing and quality documents under document control. Training is easier to manage and track. We can keep track of our suppliers, necessary internal and external audits, change controls, complaints, investigations, CAPAs, OOS, calibrations, etc. We use MasterControl for as much as possible and have leveraged their tools to digitize many paper processes. During audits, the MasterControl system presents very nicely.

Aspetti positivi:

The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product.

Aspetti negativi:

Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging.

Alternative considerate: TrackWise

Perché scegliere MasterControl Quality Excellence: Our previous system was not validated and could not keep up the needs or our growing company.

Perché passare a MasterControl Quality Excellence: Lower price, and if the FDA uses MasterControl, we knew it would be good enough for us.

Solves problems

Commenti: MasterControl solves a lot of problems for us but it’s difficult to sell to our employees

Aspetti positivi:

QMS required training verification and retention

Aspetti negativi:

The difficulty in transitioning to new upgrades.

Alternative considerate: Microsoft SharePoint

Perché passare a MasterControl Quality Excellence: Purchased through our sister company at first

Flexible & Scalable Modern Quality Management System

Commenti: Overall, MasterControl Quality Excellence has been a game-changer for our company as we grow and has helped us stay at the forefront or compliance. It has removed a lot of manual work and given us confidence in regulatory inspections.

Aspetti positivi:

MasterControl Quality Excellence (Qx) gives us the flexibility as a global organization to configure what we need, as we need it, without needing to edit code or re-validate the system. It allows us to manage compliance and track documents (with revision and access control), training, and quality events. In addition the system is hosted in the cloud, so we do not need to maintain our own infrastructure or IT team solely for the software. By being in the cloud, we receive frequent quarterly upgrades with new features, monthly defect patches, and global 24/7 availability. We also utilize the VxT validation tool, which cuts our quarterly upgrade validation time down to hours, and the customer support team is top-notch.

Aspetti negativi:

There are some quirks to the system that take some learning, but MasterControl has developed an excellent self-study library of courses to help. In addition, the older quality events module presented some configuration limitations that required us to adapt our processes to match MasterControl rather than the other way around. Fortunately, MasterControl's replacement of this module, Advanced Quality Event Management, just launched in 2024 and is alleviating this pain point.

User experience

Commenti: A mostly positive experience with the system, with some minor improvement it could be exactly what we need to have to maintain our processes.

Aspetti positivi:

Having everything in one place makes it easier to manage the document management tasks

Aspetti negativi:

Sometimes there are parts of the system that are unable to be edited/updates and this can limit how we schedule our tasks

A Decent QMS with room for Improvement

Commenti: A Decent QMS with room for Improvement in Supplier, Audits, Risk Module, Analytics and Registrations

Aspetti positivi:

Doc Management, Training and some aspects of Process module.

Aspetti negativi:

Majority of the features linked to Supplier Management, Audits, Risk. User Management needs improvement. Analytics. Registrations.

MasterControl is a game changer for us!

Aspetti positivi:

Intuitive, simple and friendly to use. Handles all of our data that we have and makes it easy to retrieve.

Aspetti negativi:

I do not use it frequently enough so when I do go back and use it I have to re-learn what I need to do. Those issues come more from user than system issues.

Thank you for the review presents

Commenti: Always a good cooperation with both management and support teams.

Aspetti positivi:

The fact that it brought standardization of quality processes into a global system used world wide.

Aspetti negativi:

Performance issues whilst mass uploads or mass downloads

Digitally transformed our quality processes

Aspetti positivi:

The software is structured to incentive standardization.

Aspetti negativi:

The software is slow sometimes and the GUI can act strangely.

Promising but needs more

Aspetti positivi:

First and foremost, it has a great user interface. Certain elements like the task list and document explorer are accessible and easy to navigate.

Aspetti negativi:

The workflow builder is quite limited. You either have to rely on MasterControl's prefab workflows or try your hand at building your own (which is quite complicated) and forego MasterControl's support on those forms. There is a new platform for building these forms/workflows, and I am hopeful that it delivers a satisfying product.

MasterControl is Excellent in Quality

Commenti: MasterControl's configuration specialists and support are easy to work with and very helpful

Aspetti positivi:

The ease of tracking documents through their life cycle

Aspetti negativi:

The tool is so powerful that I feel I'm missing some of the functions of the system.

MC Quality Review

Commenti: The best

Aspetti positivi:

Ease of use of mastercontrol. Ability to use single sign on

Aspetti negativi:

Integration is challenging especially with multiple countries and languages

Be the master in control

Aspetti positivi:

Its a one stop shop for your quality manangement systems.

Aspetti negativi:

The Qx module does cotain some ridged enhanced forms

MasterControl review

Commenti: Overall good experience with MasterControl.

Aspetti positivi:

User friendly system. Easy to track all the changes.

Aspetti negativi:

Sometimes it cracks, and works slowly, but that issue resolves quickly.

Paper to MasterControl user

Commenti: Excellent, we are going into Mx in 2024

Aspetti positivi:

Ease to use and customize, being able to track progress and audit trail

Aspetti negativi:

It took a bit of time to create the base line for migrating all doc from previous platform

Alternative considerate: QCBD

Software precedente: Intelex Quality Management Software

Perché passare a MasterControl Quality Excellence: Capability to keep growing

MasterControl Qx is a great tool for compliance in documents management

Aspetti positivi:

Integration into other hubs in MasterControl

Aspetti negativi:

Some of the confirmations can have better data sharing and reporting.

Alternative considerate: SAP BusinessObjects Business Intelligence

Perché passare a MasterControl Quality Excellence: Integration

Broad Quality Management System.

Commenti: Quality records are easy to maintain.

Aspetti positivi:

Applicable throughout our company. Easy to develop forms as work-flows.

Aspetti negativi:

Training does not allow for open-ended review and comment. Exams are limited to multiple choice, true/false, matching, sequencing or numeric answers only.Users can be added to tasks without having roles assigned by a system administrator.

MasterControl Training module

Aspetti positivi:

Switching from paper based training to electronic MasterControl training module made a big difference in having a fast overview on the training status for employees, would not go back to paper never.

Aspetti negativi:

No complete compliance training report is available, you have to browse multiple default Jreports, ended up creating a custom report with the aid of MC.