--- description: Scopri le funzionalità di TapMango, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TapMango - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per fidelizzazione dei clienti](/directory/10031/customer-loyalty/software) > [TapMango](/software/148733/tapmango) # TapMango Canonical: https://www.capterra.it/software/148733/tapmango Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/148733/tapmango?page=2) > TapMango è una soluzione di fidelizzazione interamente adattabile al tuo marchio, che offre un programma premi molto avanzato per dettaglianti e ristoranti. > > Verdict: valutazione di **4.8/5** stelle assegnate da 186 utenti. Soluzione più votata per **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza TapMango? TapMango è una soluzione perfetta per qualsiasi punto vendita al dettaglio che desidera fidelizzare i propri clienti, trovare modi innovativi di vendere ai clienti esistenti e attirare i clienti attraverso meccanismi di segnalazione all'avanguardia. ## Statistiche e valutazioni | Metrica | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 186 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: TapMango - **Fondazione**: 2013 ## Contesto commerciale - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: francese, inglese, spagnolo - **Paesi disponibili**: Canada, Regno Unito, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Analisi visiva - Avvisi/Notifiche - CRM - Comunicazione multi-canale - Conto clienti - Coupon per cellulari - Creazione di report/analisi - Dashboard - Email Marketing - For Small Businesses - Gestione contatti - Gestione degli incentivi - Gestione degli ordini - Gestione dei feedback - Gestione dei premi - Gestione dei sondaggi - Gestione della campagna - Gestione della posta elettronica - Gestione delle iscrizioni - Gestione delle promozioni - Gestione delle spedizioni - Gestione di feedback negativi - Invio di SMS di massa - Kitchen/Menu Management - Live Chat - Marketing multi-canale - Messaggistica bidirezionale - Messaggistica programmata - Modelli personalizzabili - Monitoraggio degli ordini - Monitoraggio delle attività dei clienti - Ordini online - Pagamenti online - Parametri prestazionali - Personalizzazione dei messaggi - Pianificazione della campagna - Profili dei clienti - Programmazione della campagna - Promozione sui social - Quadro della attività - Rendicontazione e analisi statistiche - Ricerca del percorso migliore - Risposte automatizzate - Segmentazione della clientela - Sistema plurilingue - Sondaggi e feedback - Tessere fedeltà - Third-Party Integrations - Visualizzazione di dati ... e altre 4 funzionalità ## Integrazioni (11 in totale) - BigCommerce - Checkfront - Clover - DoorDash for Merchants - Lightspeed Retail - Mindbody - Shopify - Shopify POS - Square Point of Sale - Stripe - Toast POS ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per fidelizzazione dei clienti](https://www.capterra.it/directory/10031/customer-loyalty/software) ## Categorie correlate - [Software per fidelizzazione dei clienti](https://www.capterra.it/directory/10031/customer-loyalty/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) - [Programmi per referral](https://www.capterra.it/directory/30681/referral/software) ## Alternative 1. [Guusto](https://www.capterra.it/software/186209/guusto) — 4.9/5 (3399 reviews) 2. [Kangaroo](https://www.capterra.it/software/149363/kangaroo-rewards) — 4.8/5 (246 reviews) 3. [Referrizer](https://www.capterra.it/software/144990/referral-marketing-automation) — 4.8/5 (196 reviews) 4. [Tango](https://www.capterra.it/software/146809/e-gift-card-rewards-and-incentives) — 4.8/5 (518 reviews) 5. [Yotpo](https://www.capterra.it/software/144389/yotpo) — 4.5/5 (375 reviews) ## Recensioni ### "Highly Recommended" — 5.0/5 > **Natalia** | *28 gennaio 2019* | Vendita al dettaglio | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times. > > **Inconvenienti**: The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics. > > They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business. ----- ### "Happy Happy Customers\!" — 5.0/5 > **Kirsten** | *17 gennaio 2025* | Vendita al dettaglio | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I love that I can continue to get Technical support when I want to add or make any changes to our loyalty program. They are always quick to help. > > **Inconvenienti**: I wish it could have a little better integration with our POS system in the sense that we can have discounts on specific items ect. > > It has been great, the customer service and technical support has been fantastic. It has not only added value to my company, but it truly works\! We see a ton of people coming back from getting our automated text for birthdays, "miss You" texts ect. These were all things Tap Mango had suggested upon our initial integration and it really does bring people back in\! ----- ### "Punch cards have better ROI and engagement in small businesses" — 3.0/5 > **Sebastian** | *13 ottobre 2019* | Industria alberghiera | Tasso di raccomandazione: 1.0/10 > > **Vantaggi**: 1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff > > **Inconvenienti**: 1. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance of the previous day and it then showed double the balance. Aweful experience for me as a business owner and operator when i have to try to explain myself to my customers. 3. Not much support from SMS campaigns. I was told on day one that tapmango was an expert in the coffee shop industry and they would help me get the money out of the program. I have not gotten much help other than trying to push me to get customers to come for the free products. QUICK TIP: ANYONE CAN INCREASE LOYALTY USAGE IF YOU GIVE PRODUCT FOR FREE 4. Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers. I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers) 5. Too many bugs to know what is going on. I had a customer register and once his profile was open, the customer had over $50 dollars in rewards. That was one that I noticed, I am not sure how many times that has happened and I haven't just notice. Support said everything looked good > > It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases. Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them. ----- ### "I love Tapmango" — 5.0/5 > **Maggie** | *17 gennaio 2025* | Ristoranti | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: First of all, I love the Tapmango's staff. Everyone is super nice, always quick responce. When I need a help , they are alway there for us. Also the App is great. I never thoght small business like us can have our own app. > > **Inconvenienti**: I wish Tapmango will offer us their own giftcard program or inteligate with company who offer more reasnable. > > Overall, Tapmango is great and I woul reffer to all my coustomers, family and freinds. ----- ### "Customized loyalty program" — 5.0/5 > **Mas** | *17 gennaio 2025* | Ristoranti | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Pesonalized loyalty program. If you can think it, they can most likely help impliment whatever loyalty plans you might like to use. > > **Inconvenienti**: Website is a bit clunky and difficult to use. But account managers can help navigate those concerns. > > Great treatment, no matter the size of your business. It's great when you feel like you are treated like a top level customer. ----- Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/148733/tapmango?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/148733/tapmango) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Dati strutturati